Virtuagym

Virtuagym

All-in-One Club Management Software

3.8/5 (63 reviews)

Virtuagym Overview

What makes Virtuagym so special?

Combining the latest in cloud-based technology with expert fitness and industry knowledge, Virtuagym is a platform built from the ground-up for ambitious businesses.

Fitness software that oozes usability, Virtuagym has created an all-in-one solution that opens new revenue streams, reduces administration time and ultimately provides the perfect platform to elevate your fitness business.

With a wide range of functionalities, like gym entry check-in systems and automated billing, Virtuagym is adaptable to enterpises of all shapes and sizes.

Creating a webshop is a streamlined process. With built in modules to handle your billing and invoicing needs, there is no need to combine multiple solutions to get it up and running. Virtuagym does it all for you, at one easy price.

But that's not all, the world of Virtuagym is yours to explore. Join us today for a free demo.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Dutch, English, French, German, Italian and 5 others, Polish, Portuguese, Russian, Spanish, Turkish

Virtuagym Reviews

Overall rating
3.8/5
68% positive reviews
28
Excellent
15
Very good
5
Average
7
Poor
8
Terrible
Ryan L.

By far the BEST training software for Fitness Professionals!

Used Daily for 6-12 months
Reviewed on 2/3/2017
Review Source: Capterra

I have been using Virtuagym since April 2016.. I have used other platforms for my business (Mindbody, AmStatz, MyPTHub).. Virtuagym is on another level. There is a reason why they are internationally recognized and used by gyms around the WORLD. What sets them apart from any other service out there is there database of exercises and the ability to demonstrate each movement without having to be sent to a youtube video. The workout builder is awesome and very easy to use. The ONLY problem I can say about it is I wish there was a way to switch between reps vs time on exercises, and allow a way to create supersets & circuits. I have been able to easily work around that by just adding a note in the specific workouts I create. And their customer service has already confirmed them working on updating that portion of the software. Speaking of customer service.. They are amazing! You can call them anytime and speak to a real person! If you email them about an issue, someone replies within an hour.
Scheduling clients is super easy. The app allows clients to register for their classes and automatically tracks remaining sessions/credits.
The nutrition side is great for holding clients accountable and works similarly to myfitnesspal, but better, mainly because it is integrated with the workout portion of the program allowing clients to track calories burned/consumed. As the trainer it allows us to monitor each client individually allowing the info to remain private between trainer/client.
The software also has a online portal allowing you to create "groups".. This allows you to separate members and easily communicate with your entire team.
Overall I absolutely LOVE Virtuagym. Whether you're running a small studio (like me) or managing a large capacity box gym, investing in Virtuagym will instantly separate you from your "competition", especially with the custom mobile app!
*****5 STARS ALL DAY! *****

Pros

Everything! But most of all I like the Workout Builder. 2nd would be the "Online Portal"

Cons

The ONLY thing I wish they would update is the Workout Builder.. Offering buttons to more easily switch reps/time, type of workout (circuit, hiit, supersets). Also maybe a way to copy exercises if you are doing them more than once within a workout? Virtuagym has already confirmed they are working on updates. In the meantime I have been able to easily work around these by adding little notes within the specific workouts.

Response from Virtuagym

Hi Ryan,

thank you so much for your feedback! Just reading this made us feel proud about the hard work we all put into creating not only a great product but also cater each client's specific needs.

As my colleagues have already confirmed, we are currently building a new version of the workout editor which will include many more different functions such as circuits and supersets.

All best,
Alkistis

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Joost H.

VG can be big

Used Daily for 2+ years
Reviewed on 6/16/2016
Review Source: Capterra

I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can.
I hope the development will show some results in the next year.

Pros

Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress".

Has a lot to offer.
The foodapp is great
Customer administrations is good, but need a lot of solvings
Roster app is great. Easy overview of groupsessons and PT.
Extra pay options are good.

Cons

Trainingsapp is to difficult to use. Takes to much time to search for excersises.
App is not ready for Ipad.
Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions.
Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor.
Taskapp is not easy to use.

Response from Virtuagym

Hi Joost, thank you for your honest and elaborate feedback! We are very sorry to hear that you feel Virtuagym is not offering the things you need as a total package at this point. Lately we have focused a lot of attention on creating new option in our Financial part. For example, we now offer recurring online payments for the whole world! Next to that, we've had updates like iCal/Google Calendar connection with the scheduling app, scanning your POS items with a barcode scanner, more check-in options and in the next update you'll see we've been working hard on a Walkthrough system for new (and existing) customers! In the upcoming months, we expect to release more features regarding invoices, but also a new Schedule and of course the long awaited Workout Editor. We are still working on that, it's just a huge project! We'd love to have a call to talk about important things you feel are missing and how we could improve your experience. I will contact you later this week! Regards, Floor

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Daniel D.

Virtuagym: great all-in-one system

Reviewed on 3/10/2017
Review Source: Capterra

My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago.
From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software.
First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted.

For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered.
New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to.

Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time.

The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members.

From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered.
But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals.

For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking

Response from Virtuagym

Hi Daniel,

Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business!

Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade!

We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything!

Have a great day,

Walter - Virtuagym Customer Success Department

Rating breakdown

Value for Money
Ease of Use
Customer Support

Oliver R.

BUSINESS PLANNING AND CUSTOMER SUPPORT

Used Daily for 1-5 months
Reviewed on 8/20/2018
Review Source: Capterra

My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

Pros

The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market.

The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription.

Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

Cons

In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

Response from Virtuagym

Hi Oliver,

Thank you so much for your amazing review and the time you took to write it!

We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future!

If you have any more feedback for us, please do not hesitate to reach out to us via chat or email!
- Anna, Virtuagym Client Success Department

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Allen L.

Customer retention and ease of communication was our primary goal this software smashed those goals

Used Daily for 1-5 months
Reviewed on 6/8/2018
Review Source: Capterra

Pros

The fact that I can communicate with all my members in one place, schedule, take payments and have the full functionality of the finance section, but also add in as many staff members as needed specifically to their individual departments just Love this option. Great to track memberships and attendance as well as online option to our business.
The support by far is AWESOME the team that looks after the UK clients are simply incredible and they go over and above to help and have worked late working on our system and to know that you have a full office pulling out all the stops to make things awesome for your business is such a relief. Telephone, email and chat feature are the support methods and when that office is shut other offices worldwide pick up the issue and assist so the support package is by far the best I've come across and without them I would have not stayed with the software. But they have gone above and beyond to help us get it right and that I value a lot, team is fantastic real-life hero's

Cons

The notifications are not very quick, and the apps are individual as opposed to being just one for portal, food and coaching. Lot to get head around at first but support is incredible

Response from Virtuagym

Hi Allen,

Thank you so much for your kind review!

We are so happy to hear you're happy with our product and services. As a company, we try to improve and learn every single day and that is why your feedback is so incredibly important to us!

We know what a daunting and difficult process it is to adapt and learn a new system. There is usually a lot to learn and not much time to do so - However, that is why we are here to help, assist, consult and guide you.

Please do know that if you have any feedback or require any assistance from us we're happy to help! :) - Anna, Virtuagym Client Success Department

Rating breakdown

Value for Money
Ease of Use
Customer Support

Virtuagym Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Pricing information is available on enquiry.

Virtuagym Features

  • Activity Dashboard
  • Attendance Management
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Electronic Payments
  • Event Scheduling
  • POS
  • Recurring Billing
  • Registration Management
  • Reporting & Statistics
  • Time & Attendance Tracking
  • Website Integration

  • Automated Billing
  • Automatic Reminders

Additional information for Virtuagym

Key features of Virtuagym

  • Attendance monitoring
  • Automated invoices by email
  • Branded club app
  • Branded community portal
  • Integrated online payment service
  • Member challenges and rewards
  • Member filtering
  • Member profiles
  • Member retention dashboard
  • Multi-language member emails
  • Multi-visit passes
  • Online and in-app booking
  • Payment management
  • Point of sale (POS)
  • Progress tracking
  • RFID check-in system
  • Scheduling
  • Support for credit-based services
  • Workout plan templates

Benefits

  • Users can create branded invoices, and accept payments via cash, credit cards, direct debit, and wire transfer.

  • The member retention dashboard allows users to see the number of active members, new subscriptions and unsubscribed clients, across different time periods, and calculations and visualizations for business growth, client retention rates and expected customer lifetime.

  • Users can filter members based on when their membership ends, by those without current memberships, or those who have been inactive, to target specific groups.

  • Support for credit-based accounts allows users to set up multiple credit-based services, such as classes, solariums, or personal training sessions, with credits automatically deducted every time a member uses any one of these.

  • The integrated check-in system allows users to monitor member access, with RFID card or key tag scan-in, and options for credit deductions and check-out requirements.

  • Virtuagym FAQs

    Below are some frequently asked questions for Virtuagym.

    Q. What type of pricing plans does Virtuagym offer?

    Virtuagym offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing information is available on enquiry.

    Q. What are the main features of Virtuagym?

    Virtuagym offers the following features:

    • Attendance monitoring
    • Automated invoices by email
    • Branded club app
    • Branded community portal
    • Integrated online payment service
    • Member challenges and rewards
    • Member filtering
    • Member profiles
    • Member retention dashboard
    • Multi-language member emails
    • Multi-visit passes
    • Online and in-app booking
    • Payment management
    • Point of sale (POS)
    • Progress tracking
    • RFID check-in system
    • Scheduling
    • Support for credit-based services
    • Workout plan templates

    Q. Who are the typical users of Virtuagym?

    Virtuagym has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Virtuagym support?

    Virtuagym supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Turkish

    Q. What type of pricing plans does Virtuagym offer?

    Virtuagym has the following pricing plans:

    Subscription

    Q. Does Virtuagym support mobile devices?

    Virtuagym supports the following devices:

    Android, iPhone

    Q. What other apps does Virtuagym integrate with?

    Virtuagym integrates with the following applications:

    Facebook, GitHub, PayPal, Paysafe, Twitter

    Q. What level of support does Virtuagym offer?

    Virtuagym offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials