About Square Appointments

Square Appointments is an online appointment scheduling software through which clients can book, reschedule and cancel appointments. The appointment calendar is quite interactive and displays the available times clearly in button form beneath it. The administrative portal shows clear directions to set up various appointment types along with vacant time slots.
The software allows clients to set their own appointments, but staff can also access it from within the office to schedule meetings. It can work with multiple users and a group calendar so that every user can see everyone's schedule. Though the scheduler itself cannot be embedded into the user website, users can still generate a booking button that can be used to redirect clients to the user’s online booking website.

Key benefits of Square Appointments

Users can add a booking button to their email and then embed the Square Appointments widget directly on their website.

Appointment scheduling can be automatically synced with Google Calendar.

Customers can view appointment availability and then book or reschedule their appointment online.

Businesses can control their cancellation policy by setting up a timeframe for late cancellations and applying fee for last-minute cancellations or no shows.

Other key benefits include customer email reminders, text message alerts, customer history and mobile dashboard.

The Square Appointments mobile app provides real-time scheduling access on iPhone, so that users can accept appointments, access customer information and complete sales.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

View multiple schedules at a glance, track sales, and customize user permissions to control staff access to business information
View appointment history and personalized notes for each client in preparation for their appointment
Accept all forms of payment with the Square Appointments app & Square hardware
Let clients book appointments online 24/7
Send automatic appointment reminders to prevent no-shows
Allow clients to sign and tip via the Square Appointments mobile app
View 7 more
Square Appointments video
Square Appointments video
Square Appointments screenshot: View multiple schedules at a glance, track sales, and customize user permissions to control staff access to business information Square Appointments screenshot: View appointment history and personalized notes for each client in preparation for their appointment Square Appointments screenshot: Accept all forms of payment with the Square Appointments app & Square hardware Square Appointments screenshot: Let clients book appointments online 24/7 Square Appointments screenshot: Send automatic appointment reminders to prevent no-shows Square Appointments screenshot: Allow clients to sign and tip via the Square Appointments mobile app

Features

Total features of Square Appointments: 29

  • ACH Payment Processing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Appointment Management
  • Automatic Notifications
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Customer History
  • Digital Signature
  • Electronic Payments
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking Integration
  • POS
  • Permission Management
  • Real Time Notifications
  • Reminders
  • Third Party Integration
  • Transaction History
  • Widgets

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Reviews

Overall rating

4.5 /5
(127)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.5/5
Customer Support
4.4/5

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Showing 5 reviews of 127
Taylor W.
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Favorite booking app

Reviewed on 2020-04-05

Overall it’s my favorite booking app. It has everything in one without a monthly charge.

Overall it’s my favorite booking app. It has everything in one without a monthly charge.

Pros

This is my favorite booking app. It has everything in one. Clients can book appointments and pay for service.

Cons

The only thing I don’t like about it is that I can add photos to appointments for category purposes. But clients can’t see the photos when booking. It would be nice to be able to put a photo next to the service on booking page

Lucille G.
Overall rating
  • Industry: Events Services
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy All-In-One System

Reviewed on 2019-10-31

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

I would highly recommend Square Appointments for a simple system that is elegant and user-friendly.

Pros

Square Appointments is great because it alleviates one less account you need. It handles merchant processing, product inventory, client records, appointment deposits and more.

Cons

I don't like the look/functionality of the embedded scheduling widget. It doesn't blend well with most websites and is very noticeably a square application. (Which I suppose is great/strong branding on their part)

Heather G.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2021-02-01

Pros

When I opened my practice I needed an appointment system that also worked with my merchant services. Square appointments was so easy to install and navigate. It also works great with google calendar which is a major plus for me. We have an online booking link where we were able to use Zapier as well to connect directly to square appointments with the help of google calendar. Truly fantastic!

Cons

Wish there were more customized features to the appointments app but I am sure in time that will happen too.

Ren Z.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Promising but very limited

Reviewed on 2016-11-10

Limited feature set for the price compared to cheaper more feature-rich alternatives available on...

Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.

Pros

It has a dedicated iPad app.

Cons

Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

Jennifer W.
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So Easy To Use, Business Generating

Reviewed on 2019-10-25

Square Appointments has been fantastic for driving business to my private practice, as many people...

Square Appointments has been fantastic for driving business to my private practice, as many people do not want to make a call or send an email to get started in therapy, but would prefer to just book an appointment. Also, it saves me time and energy with scheduling clients because we do not have to go back and forth discussing availability - they can just look at the calendar through the booking widget and book their own appointment.

Pros

I love that it enables my clients to easily make appointments online and sends them automated reminders, that I don't have to be involved in sending.

Cons

If you encounter a problem it can be very difficult to find the contact number for customer service through the square site.

Showing 5 reviews of 127 Read all reviews

Square Appointments FAQs

Below are some frequently asked questions for Square Appointments.

Square Appointments offers the following pricing plans:

  • Starting from: US$30.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

1 user: $30 per month 2-5 Users: $50 per month Unlimited users: $90 per month

Square Appointments offers the following features:

  • 24/7 online booking for clients
  • Accounting software integration
  • Automatic notifications
  • Booking widgets
  • Built-in POS
  • Calendar sync with Google
  • Can be integrated with Google Calendar
  • Customer appointment / transaction history
  • Customer email reminders
  • Customer history
  • Customer loyalty program
  • Electronic payments
  • Interactive appointment calendar
  • Inventory management
  • Mobile app provides real-time scheduling access on iPhone
  • Multi-location
  • Online appointment scheduling
  • Online booking
  • Open API
  • Permission management
  • Real time notifications
  • Reminders
  • Signature capture
  • Square & mobile dashboard
  • Staff management
  • Text message alerts

Square Appointments has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Square Appointments supports the following languages:

English

Square Appointments supports the following devices:

iPhone, iPad

Square Appointments integrates with the following applications:

Google Calendar, ReminderCall.com, Smith.ai Chat, Square for Retail

Square Appointments offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials

Related categories

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