About GymMaster
Trusted by thousands of fitness businesses in over 36 countries, GymMaster was designed hand-in-hand with gym owners to provide a complete health club and gym software solution.
GymMaster is a scalable fitness management software that can help you achieve your goals, whether you’re a community gym, a fitness studio, a health club, a state-of-the art multi site facility, or a PT.
Spend more time doing the things you love - whether that’s hands-on training your clients, strategizing ways to grow your business, or relaxing on the beach - GymMaster is a reliable system that streamlines business operations for gyms and clubs of all stages and sizes.
Users enjoy using GymMaster for its intuitive layout, making easy work of powerful actions. It’s got features that will excite every user—PT and trainers will love the mobile & member-oriented capabilities, admin staff will save hours of work, managers & owners will be well-informed of trends and performance, and members will love being able to book & manage their workouts on the native app.
Here’s just two reasons why people choose GymMaster:
GymMaster gives you the choice of a variety of billing providers, so you can be comfortable with the best plan for your business. Billing is all highly customisable, too—choose your billing cycle, fees, and create automated communication for missed payments.
Extend your hours or go 24/7 to increase your competitive offering, without the need for staffing your gym around the clock. GymMaster’s access control system gives you control over who can enter which doors, and when, based on membership type, staff seniority, time of day or billing status. And because the hardware and your database of members is fully integrated, say goodbye to double entry, unnecessary stress and paying middleman mark-ups.
GymMaster is the most comprehensive, easy to use membership management system on the market - visit our website to get a free one-on-one demonstration suited to your business’ needs today.
Pricing starting from:
US$69.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of GymMaster
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Andorra, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla , Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, Saint Kitts and Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, Saint Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, Saint-Pierre-et-Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, Saint Helena, Slovenia, Svalbard and Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé and Príncipe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad and Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, Saint Vincent and the Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vietnam, Vanuatu, Wallis and Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe and 225 others
Supported Languages
English, French, German, Portuguese, Spanish
Pricing starting from:
US$69.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of GymMaster: 119
Alternatives
Mindbody
Glofox
Solaris Fitness Cloud
ClubRight
Reviews
Already have GymMaster?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gymmaster
Reviewed on 2022-08-24
Keeping an up to date data base is great with the members. Really enjoyed the one on one training...
Keeping an up to date data base is great with the members. Really enjoyed the one on one training in lockdown with [SENSITIVE CONTENT]. She is amazing. [SENSITIVE CONTENT] is an other stand out staff member. Always happy to help. I will miss this team. Last day at the gym tomorrow.
Pros
Love the gymmaster system. Easy to take on board. Just follow the steps. The team behind it all are great to deal with.
Cons
Would of loved to had some more one on one training in the office. We were just getting into organising this had covid it.
Response from Treshna Enterprises
Sueann! Thanks so much for your feedback, pleased to hear you found the onboarding, ease of use and support team were stand-out points of the GymMaster experience for you!
Sorry to hear you're moving on from your gym, we hope your future endeavours find you well. We'll be here if you ever need us!
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Incredible Customer Service
Reviewed on 2020-12-04
I had an incredible experience with GymMaster. In particular with the Customer service. I was...
I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.
Pros
There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.
Cons
The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.
Response from Treshna Enterprises
Hi Graham
Thank you so much for the amazing feedback. We are very lucky to have a great support and development team that are always on hand to assist our customers. Thank you also for the suggestions, we shall put it to the team for consideration in future enhancements.
We were sorry to hear Covid-19 impacted your business and we hope we can assist you again in the future.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
NEVER RECOMMEND!
Reviewed on 2019-05-27
At first I thought we could work through the issues. Alas, the problems kept happening and getting...
At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.
Pros
At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.
Cons
EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.
Alternatives Considered
MindbodyReasons for Switching to GymMaster
cheaper reviews (hence why I am writing mine)Response from treshna Enterprises
Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused.
We're committed to resolving client issues in a timely manner and where appropriate have provided compensation.
For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future.
Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club's specific needs, however we realise there is always room for improvement on our end.
Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn't receive frequent updates.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
GymMaster the best CRM by far
Reviewed on 2020-09-03
I really enjoy it. It makes the administration of member account s easy and add scale to the...
I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.
Pros
Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week.
It is easy to use integrates well with our website and the app is user-friendly for both staff and members.
Cons
Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.
Alternatives Considered
GlofoxReasons for Choosing GymMaster
Thy were super crap and their support was poor.Switched From
Perfect GymReasons for Switching to GymMaster
Glofox was not managed in the ANZ region and the support was not too great.Response from Treshna Enterprises
Hi Steve
Thank you for the wonderful feedback. The GymMaster team are always happy to assist clients in the transition from other systems and are ready to assist with any ongoing support required.
We look forward to growing with your business.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing software and support
Reviewed on 2022-01-23
The most supportive staff, who make any task easy to understand. Very quick with responses and very...
The most supportive staff, who make any task easy to understand. Very quick with responses and very helpful!
Pros
It takes into account everything that you need to run a fitness business. The software is user friendly but expansive, with features for everything. The path from prospect to thriving member is all mapped out, and everything can be done online! Signing up for memberships online was a game changer for us. Also very easy for our members to book in to workouts and for us to book them in at our end.
Cons
Truly everything we need to run our business and more.
Response from Treshna Enterprises
Gary, thanks so much for your review, we're happy to have you aboard!
Glad to hear you're enjoying running your business on GymMaster. Be sure to give support a bell if there's anything we can do to help out.
GymMaster FAQs
Below are some frequently asked questions for GymMaster.Q. What type of pricing plans does GymMaster offer?
GymMaster offers the following pricing plans:
- Starting from: US$69.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pricing is based on number of current members (casual, concession and prospects do not count towards current membership) There are four levels of subscription package available: Studio - $69 USD/month - 150 members, automated check-in Standard - $99 USD/month - 400 members, single door access (24/7) Professional - $189 USD/month - 1300 members, multi-door access (24/7) Enterprise - Price on Application - Unlimited members, for multi-site & complex arrangements
Q. Who are the typical users of GymMaster?
GymMaster has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does GymMaster support?
GymMaster supports the following languages:
English, French, German, Portuguese, Spanish
Q. Does GymMaster support mobile devices?
GymMaster supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does GymMaster integrate with?
GymMaster integrates with the following applications:
BluePay, Braintree, GoCardless, Google Calendar, Instagram, Mailchimp, Meta for Business, PayPal, Paysafe, WordPress, Xero, Zapier, Zoom Meetings
Q. What level of support does GymMaster offer?
GymMaster offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
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