About EZFacility

EZFacility is a web-based gym & fitness center management solution that allows clients to streamline their business operations, automate tasks and track payments. The software is suited for the needs of small and medium sized businesses, as well as for large enterprises. Some of its customers include Strive Fitness & Sports Training, Ontario Parks and Recreation, Factory of Champions, The Rink Training Centre, The Alaska Dome, Go Tennis, Every Body Balance, La Palestra and The Golf Lab.
EZFacility’s gym & fitness center management software and billing services allow to schedule personal trainers, effectively manage memberships, generate trainer payroll and manage invoices. It also includes features for gym members to book online slots, register, make payment etc. Primary features of the solution includes membership management, resource scheduling, staff & trainer management, billing & payments and reporting.
The solution is compatible with various browsers available across devices such as desktop, mobile and tablets. EZFacility also offer MemberMe app for android and iOS users to book trainers and classes through their smartphones. Clients can sell empty slots through promotions and campaigns directly delivered to customers through this app.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of EZFacility

• EZFacility allows users to subscribe to the software on a “per user per month” basis.
• EZFacility's gym membership management feature allows clients to create membership plans, renewals, manage contracts and track active members.
• EZFacility consolidates all revenue sources in one place to track memberships, point of sales and packages efficiently.
• Facility and resource scheduling features eliminate the possibility of double bookings and provide real time status of assets and inventory.
• The software helps to improve efficiency of staff and trainers by automating scheduling, commissions, payroll reporting and tracking.
• EZFacility is certified with PCI DSS Level 1 certification which ensures the safety of customers' data.
• It is a web based solution and can be accessed through any internet connected device.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Brazil, Canada, China, Germany , United Kingdom, Ireland, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

EZFacility Software - Easily update schedules
EZFacility Software - Cut down on front desk lines. With EZFacility's Self Check-In clients can quickly and easily sign themselves in.
EZFacility Software - EZFacility – Account Setup
EZFacility Software - EZFacility allows clients to generate on demand reports
EZFacility Software - Improve your client's experience with EZFacility's Self-Service.
EZFacility Software - EZFacility – Create new records
EZFacility Software - EZFacility client quick search to bring up records
EZFacility Software - EZFacility allows you to create and send marketing campaigns across user database
View 10 more
EZFacility video
EZFacility video
EZFacility Software - Easily update schedules
EZFacility Software - Cut down on front desk lines. With EZFacility's Self Check-In clients can quickly and easily sign themselves in.
EZFacility Software - EZFacility – Account Setup
EZFacility Software - EZFacility allows clients to generate on demand reports
EZFacility Software - Improve your client's experience with EZFacility's Self-Service.
EZFacility Software - EZFacility – Create new records
EZFacility Software - EZFacility client quick search to bring up records
EZFacility Software - EZFacility allows you to create and send marketing campaigns across user database

Features

Total features of EZFacility: 95

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Management
  • Application Management
  • Appointment Management
  • Appointment Scheduling Software
  • Assessment Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking Software
  • Automated Scheduling
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • CRM Software
  • Calendar Management
  • Certification Tracking
  • Check-in/Check-out
  • Class Management
  • Class Scheduling
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Document Management Software
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Employee Management
  • Equipment Tracking
  • Event Management Software
  • Event Scheduling
  • Event Tracking
  • Facility Management Software
  • Facility Scheduling
  • Fitness Assessments
  • For Yoga/Pilates Studios
  • Forms Management
  • In-Game Analytics
  • Instructor Management
  • Inventory Management Software
  • Invoice Management
  • League/Team Management
  • Marketing Automation Software
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management Software
  • Membership Renewals
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Online Booking
  • Online Payments
  • Payment Processing Software
  • Point of Sale (POS)
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling Software
  • Secure Login
  • Self Check-in/Check-out
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Task Scheduling
  • Team Management Software
  • Third Party Integrations
  • Transaction History
  • Visitor Management Software
  • Volunteer Management Software
  • Website Management
  • eCommerce Management

Alternatives

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Zen Planner

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#1 Alternative to EZFacility
Zen Planner is a member management software including Staff & Member Apps, billing, appointments, virtual training,...

RecTrac

3.4
#2 Alternative to EZFacility
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Airdesk

4.5
#3 Alternative to EZFacility
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Reviews

Overall rating

4.5 /5
(111)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support Software
4.7/5

Already have EZFacility?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 111
Darcy
Overall rating
  • Industry: Government Administration
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Life Changing Software

Reviewed on 11/3/2016

Our municipality controls 8 fields in our city stadium hosting little league baseball, travel...

Our municipality controls 8 fields in our city stadium hosting little league baseball, travel baseball, senior baseball, little league softball, men's softball, women's softball, tee ball, junior soccer, travel soccer, adult coed soccer, adult coed kickball, football - and all manner of tournaments, as well as renting out our fields to neighboring towns whose facilities are not adequate to their needs. We also manage a separate soccer field in use for practice and league play. Before we had EZFacility, an enormous amount of time, effort and energy was expended in scheduling and not always with success. Every change in date or time, every rainout became a major headache, not to mention the confusion that erupted when four teams showed up to use the same field or when bases were incorrect. Imagine a huge game of Telephone with conflicting information between coaches and field crews! It could truly become a madhouse in Parks and Recreation.
When we finally began to use EZFacility, life changed. The training was excellent and using the system is a breeze! Scheduling an entire league is quickly done and it is not possible to double book any field. Our field crew knows at a glance which fields to ready for which sport and there is never a problem looking weeks ahead or back . The rare times when a problem arises, the help desk is available and the problem quickly solved. This has saved time and eliminated the frustration that too often accompanied this task previously.

Pros

Ease of use, reliability, share-ability, time saving, accurate

Jenniffer
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

EZ Facility Software Review

Reviewed on 10/10/2018

Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is...

Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level.

Pros

I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.

Cons

I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Extremely difficult to use and get help

Reviewed on 11/28/2018

The people that work there are friendly, but I shouldn't have to contact them so much via phone and...

The people that work there are friendly, but I shouldn't have to contact them so much via phone and email. I wish we had purchased a software that was more user-friendly.

Pros

The staff are very friendly and when then actually are able to help me, they are patient and try to answer all of my questions.
The list of capabilities of the software is long and wonderful.

Cons

This software is the most illogical, non user-friendly software I've used in a long time. When I get someone on the phone to help they make it seem easy, but once I'm left to work on my own I can't remember what to do. It's not intuitive and does not seem to have a logical organization.
I know that it has many many capabilities, but trying to figure out how to use all of them would take WAY too long. I wanted software that would be easy to use, not one that would take 2 to 3 weeks of training to learn how to use. Every time we have a new employee they will also have to endure lengthy hours of trainings. It's not an ideal use of time.
There are times I've called for help and the customer service person has said flat out, "I don't know." That doesn't help me as I'm trying to learn a new software system.

Jake
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I am very happy with EZfacility. Great customer service and extremely fair. Thank you!

Reviewed on 8/25/2017

Pros

I appreciate the personal relationships that I have with a lot of the EZfacility employees. Most of the people I talk to, know me on a first name basis, and they understand my situations.
I have never had a customer service problem, and I rarely have to wait more than 2 minutes to talk to a representative.

Cons

I wish the POS system would load faster and was more efficient. Also, I am not a fan of the "check-in" feature/window. If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.

Response from EZFacility.com

Hi Jake,
Thank you for your positive review and feedback. We are always happy to help our clients whenever or wherever they need us! We at EZFacility are continuously working to enhance our features and our product. In the meantime, please continue to contact our Customer Support team at (877) 358-7774 with any questions or concerns. We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team

KC
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

The system was so flexible it feeds our many needs. The Tech Support is the best I am...

Reviewed on 9/9/2017

In the prior version, the clients self-service portal has only very few basic function, however,...

In the prior version, the clients self-service portal has only very few basic function, however, the new upgrade version has many improvements, thus this has been resolved.

Pros

We used EZFacility for our Facility Rental Billing, Facility Resources Schedule, Clubs Membership Management, Members attendance check-in, Point of Sales, Packages Sale online, and Private lessons. The application is easy to setup and very user friendly. The application also included so many useful reports we needed. The accounting module is very detail and complete. The tech support is very friendly, helpful and professional, they resolve my issues promptly, and correctly - it is the best experiences I had with. EZFacility has provided me with the required training to ensure our implementation process is successful and our system up and running with no issues.

Response from EZFacility.com

Hello KC,

Thank you for your detailed and positive feedback. We are always happy to help our clients whenever or wherever they need us! We are grateful for the opportunity to serve you and your business and we look forward to our continued partnership! - The EZFacility Team

Showing 5 reviews of 111 Read all reviews

EZFacility FAQs

Below are some frequently asked questions for EZFacility.

EZFacility offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Please contact EZFacility for pricing information.

EZFacility has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

EZFacility supports the following languages:

English

EZFacility supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

EZFacility integrates with the following applications:

Brivo Access, Passport, QuickBooks, Smartwaiver, Trainingym

EZFacility offers the following support options:

FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for EZFacility.