About ABC Glofox
A powerful cloud based platform that provides your gym or fitness studio with innovative management software. Request a demo today to know more!
Turn website visitors into leads and customers by creating seamless journeys with our Lead Capture tool. With social integrations with the Meta Facebook Pixel, you can easily retarget to your website visitors ensuring that a you never lose a potential lead.
With our branded mobile app, your members can book classes,, join waitlists, set up payment details and keep up-to-date on news about your fitness business. Your staff can book members, take payments and keep track of all attendees for the classes.
Process payments globally in one easy to use platform we have designed to make the process straightforward and without any hidden charges. In a global marketplace that is constantly evolving, our enterprise fitness software built for franchises and chains continues to be at the forefront of innovation - to give you the best in international mobility.
Gaining insights is always important for any business to succeed. Our cloud based platform will provide you with the latest business intelligence and marketing insights so you can improve performance across all your fitness franchises. Easily manage multiple locations - switch between members, trainers and locations - and get a 360 degree view on your entire business.
Pricing starting from:
US$110.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of ABC Glofox
1. Save Time
You could reduce the time you spend on repetitive admin tasks by up to 2 hours a day with smart automations.
2. Drive Revenue
Easy booking and payments mean you can wave goodbye to lost revenue. In fact, you could increase revenue by an average of 133%.
3. Retain Clients
Your mobile Member App keeps members coming back day after day. By tailoring in app push notifications, you have the opportunity to turn more first timers into regular clients.
4. Grow your Business
The Report Builder tool ensures you have all the information you need to make decisions that help your business grow stronger.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$110.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ABC Glofox: 91
Alternatives
Square Payments
TeamUp
Timely
Acuity Scheduling
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great app
Reviewed on 2019-09-20
Have halved my admin and accounting time
Have halved my admin and accounting time
Pros
Ease of set up, additional features, flexibility
Cons
I have no issues with the app whatsoever
Response from ABC Fitness
Hi Anna,
Thanks for your feedback. We're delighted that you're enjoying using Glofox to grow your business.
The Glofox Team
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great product and new improvements however some very frustrating features
Reviewed on 2020-06-02
I have definitely seen improvements with communication over the past 4 -6 months. Their customer...
I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time.
The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided.
Pros
Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members.
Cons
The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision.
We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class.
Response from ABC Fitness
Hi Katie,
Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox.
Thank you for the feedback on the product also, and for highlighting the areas which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team.
Yours in fitness,
The Glofox Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Really wish I could give this software a better score.
Reviewed on 2020-01-07
Asides from the frustrating technical issues outlined above, the support is very poor. Issues take...
Asides from the frustrating technical issues outlined above, the support is very poor. Issues take weeks to resolve often with a "We don't know what the cause of the issue is" as a response, and then the same problem will reoccur later. The customer support team were great when I first signed up, I imagine there were fewer clients on their books and it was easier for them to manage. Now it takes weeks to resolve issues, the support team sound fatigued and are often defensive and salty when speaking on the phone (same applies to email correspondence).
Glofox also make regular "upgrades" to the software and do not take time to explain to their customers in full detail what the updates involve. An "upgrade" was made to the payments integration in 2019 which meant that access to the separate back-end Stripe system was lost, which was massively frustrating given the inaccuracies of the built-in Glofox reporting software and clients information randomly going missing from their back-end website. I get the impression that this "upgrade" was not fully tested as there were numerous issues with it (eg: old clients being reactivated and billed years after the fact).
I unfortunately cannot recommend this software to anyone as it has only caused frustration, disappointment and countless hours of extra work for myself and my team. The issues above caused a lot of upset to our clients which lessened their experience as our customers: this is the opposite of what any business needs!
Pros
Glofox is a highly visual platform and easy to use (aside from the glitches which I will get to later). It looks very pretty and it would be amazing if it actually worked properly.
Cons
It simply does not work. And I'm talking about the bare basics here. The reporting features are inaccurate and have added uncountable extra admin hours to my month. Regular glitches occur, a few of these are: payments being processed from users and then their purchased class credits disappearing, buttons on the back-end or admin website randomly disappearing or not working, classes / events / staff members being deleted from the calendar and then they re-appear randomly, start / end date functionality of classes randomly not working, clients being billed randomly following the completion of their payment periods, courses not visible on the admin app. I could go on.
Response from ABC Fitness
Hi Arlene,
Thank you for the honest review and feedback. I am sorry that you seem to have had such a poor experience with the Glofox platform.
We take customer feedback very seriously and will take your comments to the team. A member of our team will have been in touch with you to discuss the issues you outlined.
Best regards,
The Glofox Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Glofox Review
Reviewed on 2023-07-13
[sensitive content hidden] has been excellent! He goes above and beyond and he really wants the...
[sensitive content hidden] has been excellent! He goes above and beyond and he really wants the best for the client which I extremely value and he has made my experience very enjoyable.
Pros
Glofox is very easy to use both as a client and an owner. As a client what I liked the most is you can easily book without signing too many forms. As an owner it has great reports, lead management and marketing.
Cons
There are a few features which need to be included. The late fee is something which is very important for pilates studios. I understand this can be done manually however when you have lots of admin work to do this is tiresome. I recommend this process be automated and the studio owner can select the amount the client will be charged if they do not show to class or cancel within the cancellation period. I also recommend Glofox included more functions in the cancellation window. For early morning classes I would like to have an eight hour cancellation period so people understand if they get into the class or not before going to sleep. Whilst for daytime and night classes the cancellation period can be 2-4 hours or whatever the owner deems suitable. This gives the owner more flexibility and something I would like to see in the future.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Review
Reviewed on 2020-04-21
I would like to mention the above and beyond service I have received from [SENSITIVE CONTENT...
I would like to mention the above and beyond service I have received from [SENSITIVE CONTENT HIDDEN], she is always there to help and answers in a very timely manner. I was about to change services and the overall dialogue with her was a very important part in staying with Glofox.
Pros
This software is very user friendly, easy to understand and easy on the eyes. It offers exactly what we need for our daily business.
Cons
At the beginning I had a large amount of issues with customer service. Sometimes weeks without an answer, both e-mail and phone, being that the customer service reps are in Ireland I think. But this has been changed greatly in the past few months.
Alternatives Considered
MindbodyReasons for Switching to ABC Glofox
Most do not have the ease of accepting payments in Mexico and Glofox was more user friendly and wallet friendlyResponse from ABC Fitness
Hi Claudia,
Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox.
Thank you for the feedback on your experience with our support team also. We are always striving to improve our offering so we will be sure to pass this comment on to the team.
Yours in fitness,
The Glofox Team
ABC Glofox FAQs
Below are some frequently asked questions for ABC Glofox.Q. What type of pricing plans does ABC Glofox offer?
ABC Glofox offers the following pricing plans:
- Starting from: US$110.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
Whether you're just starting up or looking to grow your community to a whole new level, our plans - starting from $110/month - can get you where you want to be.
Q. Who are the typical users of ABC Glofox?
ABC Glofox has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ABC Glofox support?
ABC Glofox supports the following languages:
English
Q. Does ABC Glofox support mobile devices?
ABC Glofox supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ABC Glofox integrate with?
ABC Glofox integrates with the following applications:
GoCardless, Kisi, Mailchimp, Meta for Business, Stripe
Q. What level of support does ABC Glofox offer?
ABC Glofox offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
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