HubSpot CRM Overview

What is HubSpot CRM?

HubSpot CRM has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling. HubSpot CRM takes care of all the little details - logging emails, recording calls, and managing data - in a very intuitive manner therefore freeing up valuable selling time in the process.

Get an up-to-the-minute view of the entire sales funnel on a clean, visual dashboard. Users can sort deals won and lost, appointments scheduled, and contracts sent over any time period, and track performance against quotas. Sort deals by name, owner, amount, or stage with custom filters for actionable intel in a fraction of the time.

HubSpot CRM tracks customer interactions automatically – whether they’re in an email, across social media, or on a call. Sync with Gmail or Outlook using HubSpot Sales, and capture every call, email, or meeting as it happens. Every interaction with a lead is stored in a tidy timeline, including calls, emails, meetings, and notes. Sync up with HubSpot Marketing to know which content leads have consumed in order to personalize the approach.

HubSpot CRM Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

HubSpot CRM Free is 100% free. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit.


HubSpot CRM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Japanese, Portuguese, Spanish

Media

HubSpot CRM dashboard to control content, channels, and marketing performance.
Hubspot CRM deals and tasks view. Use traditional table view, or the intuitive board view. Drag deals from stage to stage as they progress through your pipeline.
HubSpot CRM phone call feature. Log call notes & full recordings of your discussion automatically.
Hubspot CRM tracked email sending from inbox or from the platform. Receive instant notifications when your emails are opened or clicked.
Hubspot CRM pipeline management
Hubspot CRM automatic sales activity logging
Hubspot CRM lead details
HubSpot CRM video HubSpot CRM screenshot: HubSpot CRM dashboard to control content, channels, and marketing performance. HubSpot CRM screenshot: Hubspot CRM deals and tasks view. Use traditional table view, or the intuitive board view. Drag deals from stage to stage as they progress through your pipeline. HubSpot CRM screenshot: HubSpot CRM phone call feature. Log call notes & full recordings of your discussion automatically. HubSpot CRM screenshot: Hubspot CRM tracked email sending from inbox or from the platform. Receive instant notifications when your emails are opened or clicked. HubSpot CRM screenshot: Hubspot CRM pipeline management HubSpot CRM screenshot: Hubspot CRM automatic sales activity logging HubSpot CRM screenshot: Hubspot CRM lead details

HubSpot CRM Reviews

HubSpot CRM Reviews

Overall rating
4.5
/
5
Excellent
1588

Very good
866

Average
148

Poor
30

Terrible
12

Value for Money
4.4
Features
4.3
Ease of Use
4.4
Customer Support
4.5
93% recommended this app
Kristi A.

Top-quality CRM with excellent features, just make sure everyone is on board

Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.


Verified Reviewer

Easy to use & Constantly evolving

Hubspot has been there every step of the way as we have grown our business from 5 employees to 35.


Javier H.

I hate HubSpot so much, it made me loose a lot of money!!!

The worst experience with a piece of software in my life. I have lost thousands because of HubSpot. Avoid with all your means!


Verified Reviewer

Probably the best free cRM on the market

absolutely perfect if goals are price point and only track contact info, and realize will want to manage actual deal flow through some task management tool.


Darrell W.

Hubspot Gives us a lot of Value for the money

Ecxcellent. I would highly recomend it to anyone.


Kristi A.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Top-quality CRM with excellent features, just make sure everyone is on board

Used Daily for 6-12 months
Reviewed on 10/8/2020
Review Source: Capterra

Overall, HubSpot has been an INCREDIBLY positive experience for us. I won't lie and say there haven't been frustrations, but there are always going to be frustrations with switching software or implementing new processes. Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Pros

To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.

Cons

We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Computer Software
Company size: 11-50 Employees

Easy to use & Constantly evolving

Used Daily for 2+ years
Reviewed on 7/13/2020
Review Source: Capterra

Hubspot has been there every step of the way as we have grown our business from 5 employees to 35.

Pros

Hubspot has a ton of amazing features. From sales to marketing to customer success, it can really support all the key aspects of a growing business. My favourite part other than the great UI/UX is that Hubspot seems to be constantly evolving and they tend to stay about 6-12 months ahead of us on many of the features they release.

Cons

Pricing per contact starts to get pricey if you grow a lot. We have had to "cut down" the size of our database because of all the outbounding we do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Javier H.
Industry: Marketing & Advertising
Company size: Self Employed

I hate HubSpot so much, it made me loose a lot of money!!!

Used Daily for 2+ years
Reviewed on 5/10/2019
Review Source: Capterra

The worst experience with a piece of software in my life. I have lost thousands because of HubSpot. Avoid with all your means!

Pros

I really wanted to be fair and find something that I like about HubSpot but, to be honest, when I tried to do so, I was unable. It has so many bugs, its control panel UX is so bad, the learning curve is so big and it lacks so many features, that this is the first review I make in Capterra where I cannot find anything I like of a piece of software.

Cons

Oh, god. I have TONS of things that not only I dislike, but HATE of HubSpot. 1) The learning curve is ridiculously big, as a result of a very badly designed UX and the constant bugs when using it. 2) You will need hours, days, weeks and sometimes months of hard work to design by yourself a decent landing page that will still lack many functionalities and look not so good. Their visual editor is really really bad, and coding in HubL is frustrating. And if you look for predesigned templates, most of them are terribly badly designed. It has issues every now and then, and you will lose contacts, automations will not work... a disaster. Their support chat works sometimes, sometimes not, just when they decide to make it available! Very careful with the Advanced Code Snippet box in your landing pages settings, don't place your tracking codes there: sometimes this doesn't work and you will lose retargeting opportunities. Also, email templates are terrible. Oh! And this one is the worst: if you tag your ads' URLs with UTM tags, HubSpot receives these tags but will not show you this info for all interactions, only for the interaction preceding the creation of the contact. TERRIBLE!!! I think this has to be the worst CRM ever in history!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 2-10 Employees

Probably the best free cRM on the market

Used Daily for 2+ years
Reviewed on 6/28/2020
Review Source: Capterra

absolutely perfect if goals are price point and only track contact info, and realize will want to manage actual deal flow through some task management tool.

Pros

Hubspot is absolutely great as a CRM so long as you plan to use another tool for actual deal flow -- if your goal is to track names, contact info, notes, and docs, along with email traffic, Hubspot is perfect.

Hubspot also has about the best import and export capability, and the auto-linking to external domain logos is wonderful -- really great job of minimizing contact updates.

Cons

Like almost every other CRM, Hubspot *lacks* the capability to drag and drop tasks to plan your day or week -- so managing deals is next to impossible and salesforce too expensive.

Pipedrive has some ability to do so, however, only across stages of the deal and not within the stage; if you don't mind shelling out a few dollars, Pipedrive also has better Trello and other integrations, e.g., looking up a contact in Trello to manage the deals.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Darrell W.
Industry: Entertainment
Company size: 2-10 Employees

Hubspot Gives us a lot of Value for the money

Used Daily for 2+ years
Reviewed on 9/29/2020
Review Source: Capterra

Ecxcellent. I would highly recomend it to anyone.

Pros

This product is built to serve our needs intuitively and gives us great options to customize the platform to fit our very specific needs. Smart design, always improving and works right!

Cons

sometimes there is a feature that I would like to upgrade that seems simple but they don't have it. For example when creating a task it defaults it on the desktop version to due at 8:00 AM and will not allow the user to set their own task due time default. Many people ask for this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.6/10
Based on 2,644 user ratings
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HubSpot CRM Pricing

HubSpot CRM Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

HubSpot CRM Free is 100% free. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit.

HubSpot CRM Free is 100% free. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit.

Value for Money
4.4/5
Based on 2,644 user ratings
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HubSpot CRM Features

HubSpot CRM Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4.3/5
Based on 2,644 user ratings
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Categories

Additional information for HubSpot CRM

Additional information for HubSpot CRM

Key features of HubSpot CRM

  • CRM integration
  • Call monitoring
  • Contact database
  • Contact history
  • Content management
  • Email archiving
  • Email integration
  • Email monitoring
  • Email tracking
  • Lead timelines
  • Pipeline management
  • Prospect database
  • Recurring tasks
  • Shared history
  • Social media integration
  • Task planning
  • Task scheduling
  • Task tracking

Benefits

Database - Automatically create company records, associate contacts, de-duplicate leads, and handle details that teams shouldn’t be distracted by. Have the ability to collect & store data on contacts, companies, deals, and tasks with a database that is customizable to match users' needs.

Timeline: Organize every e-mail, note, call and even website visits into one simple and intuitive view. Our current sales process happens across multiple different touch points and dozens of channels so having Timeline allows users to make calls, send emails, set reminders and organize their day in one place.

Templates & Content - Build and save email templates, schedule messages and store sales content in HubSpot CRM.

Company Database & Automatic Enrichment - Instantly see useful and any new information about your contacts or company you add to HubSpot CRM. Browse a database of millions of new companies right from HubSpot CRM. Glimpse behind the scenes of your website traffic to identify companies browsing your site. You can add social profiles, any background information, details on key employees and related companies.

Integrates with tools you already use - HubSpot CRM connects to the tools you already use, keeping itself up to date and surfacing useful details throughout your day (without even logging in to your CRM system.) Integrations include Gmail, Google Calendar, Outlook for Windows, Apple Mail, and Google Drive. It's there when you need it, out of your way when you don't.

Fully integrated with HubSpot Marketing - Bridge the gap between sales and marketing without the hassle of integrations and syncing. HubSpot CRM and HubSpot Marketing run off the same inbound database, meaning every piece of data is always up to date in real time. See existing useful details from your inbox & social media about the contacts you communicate with right inside your inbox.

HubSpot CRM FAQs

HubSpot CRM FAQs

Below are some frequently asked questions for HubSpot CRM.

Q. What type of pricing plans does HubSpot CRM offer?

HubSpot CRM offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Not Available

HubSpot CRM Free is 100% free. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit.

Q. What are the main features of HubSpot CRM?

HubSpot CRM offers the following features:

  • CRM integration
  • Call monitoring
  • Contact database
  • Contact history
  • Content management
  • Email archiving
  • Email integration
  • Email monitoring
  • Email tracking
  • Lead timelines
  • Pipeline management
  • Prospect database
  • Recurring tasks
  • Shared history
  • Social media integration
  • Task planning
  • Task scheduling
  • Task tracking

Q. Who are the typical users of HubSpot CRM?

HubSpot CRM has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does HubSpot CRM support?

HubSpot CRM supports the following languages:

English, French, German, Japanese, Portuguese, Spanish

Q. What type of pricing plans does HubSpot CRM offer?

HubSpot CRM has the following pricing plans:

Free, Subscription

Q. Does HubSpot CRM support mobile devices?

HubSpot CRM supports the following devices:

iPhone

Q. What other apps does HubSpot CRM integrate with?

HubSpot CRM integrates with the following applications:

Anypoint Platform, Cloud Elements, CloudHub, Colabo, Kayako, Mule ESB, PieSync, Repsly, Tidio, Workato

Q. What level of support does HubSpot CRM offer?

HubSpot CRM offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials