Odoo Overview

What is Odoo?

Odoo is a customizable, open-source business applications suite which covers needs such as customer relationship management (CRM), sales, enterprise resource planning (ERP), project management, manufacturing, inventory management, point of sale (POS), accounting, and more. Odoo is designed to meet company needs regardless of size and budget, and can be installed on-premise or hosted in the cloud.

Odoo's website apps allow users to build custom sites using a drag-and-drop editor. Calls to action, company blogs, customer portals, and other features can be added as required. The built-in SEO tool automatically optimizes websites and manages technical 301 redirects, Google schemas, page speeds, sitemaps, and more. The eCommerce app enables online selling through custom product pages and integrations with payment gateways and shipping carriers.

Odoo CRM allows sales teams to keep track of their top leads and opportunities. Users can personalize their sales cycle, take control of their statistics, forecasts and create marketing campaign automation to increase their sales performance. The subscriptions app lets users manage subscribers and setup recurring billing, and includes analysis tools designed to provide users with a clear overview of their business.

Odoo Accounting helps users to manage daily accounting easily with tools including bank synchronization, reconciliation, invoicing, expense management, and dynamic statements. Odoo Inventory enables warehouse managers to maximize inventory efficiency by reducing stock levels and avoiding stock-outs. Other operations apps cover timesheets, purchasing, projects, documents, and helpdesks.

Odoo offers human resource (HR) apps for managing recruitment, employees, vacation/leave, appraisals, and vehicle fleets. The suite also includes communication apps, electronic signature capture, marketing tools, manufacturing apps, a point of sale (POS), and more.

Odoo Overview

Pricing

Starting from
$20.00/month

Pricing options

Free Trial
Free
Open Source
Subscription
Value for money

-Odoo Community edition is available for free.

-Odoo Enterprise edition costs $20/user/month (annual billing) or $25/user/month (monthly billing), and apps can be added individually to fulfill your custom needs.


Odoo Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 20 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Screenshots

Odoo screenshot: Odoo's interface
Odoo screenshot: Odoo's interface Odoo screenshot: Odoo CRM dashboard screenshot Odoo screenshot: Odoo Point of Sale (POS) products screenshot Odoo screenshot: Odoo's MPR screenshot Odoo screenshot: Odoo Accounting dashboard screenshot Odoo screenshot: Odoo Recruiting applications screenshot Odoo screenshot: Odoo Inventory overview screenshot Odoo screenshot: Odoo Project task board screenshot Odoo screenshot: Odoo Website themes screenshot

Odoo Reviews

Odoo Reviews

Overall rating
4.2
/
5 338 reviews
Excellent
156

Very good
127

Average
37

Poor
7

Terrible
11

Value for Money
4.2
Features
4.1
Ease of Use
4
Customer Support
3.7
84% recommended this app
Raymond C.

We liked them so much we Partnered with them

All of my systems and customer data are centralized in one easy to use system


Selvakumar S.

Covers most of the organisational needs but need customization as well

Have experience of consulting and over seeing the implementation ( 14 Implementations) of Odoo from version 8 to 11 for the past 4 years.


Djowie V.

Software is great, Support is the worst ever!

The software is good but find a good implementation partner. Do not go into business with Odoo consultants.


Verified Reviewer

Easiest ERP to Implement.

Awesome. We were able to implement several modules with minimal costs. Enterprise version with Studio and Odoo support package was sufficient for vanilla standard software implementation. The learning curve is short we were able to train SMEs and onboard functionality quickly.


Verified Reviewer

The Untameable beast

Odoo has sped up our Manufacturing process a great deal and has certainly automated most of our processed from sales quotation to automated PO sending to suppliers. We are now able to manufacture 5 times what we used to without getting lost amidst paperwork and project references - the system is brilliant at organsing each process of the Manufacturing process which for a small company like us, was vital.

On the downside, as the review name suggests, at times the system has been like an immense beast, impossible to tame. Often small issues we would have would uncover much larger ones that would then require development work to be done by Odoo themselves then incurring a large bill and not much of a solution either. The support from HQ was generally quite poor with most questions being answered with a bill to foot the cost or just plain 'I don't now' answers from supposed 'Odoo Experts'.

The system works a treat for the most part, but it has taken us years to get close to a working solution and often have wondered whether all the individual work we have done to make it work were worth it. The daunting tasks like making edits to core aspects of the system can be likened to tiptoeing on egg shells next to a sleeping monster - break something, and all hell will break loose!


Raymond C.

We liked them so much we Partnered with them

Used Daily for 2+ years
Reviewed on 12/23/2017
Review Source: Capterra

All of my systems and customer data are centralized in one easy to use system

Pros

As a former Netsuite and Salesforce partner, our clients demanded more in the form of ease of use, mobility and functionality without breaking the bank. We started off by migrating ourselves off of our Netsuite system. This move simplified all of our daily work lives so much, we brought this solution to our client base. From Professional Services, Manufacturing and Warehouse operations, Odoo was an excellent fit and an extremely good value. The company improves the software almost daily and with thousands of prebuilt apps in their app store, adding major functionality and workflow is simple. Also the open nature of the code makes it the absolute most flexible ERP/CRM/MRP software on the market.
Odoo maintains a few versions Community(Free) and Hosted(Saas) and Enterprise(Self Hosted). We recommend either Hosted or Enterprise(Most Recommended) for business. The Community edition is mostly for developers to have an easy way to learn the basics. The Enterprise edition is packed with additional advanced features necessary for production use, and is supported by Odoo and the Odoo Partner Channel.
Any company in the search for an ERP system should include Odoo in their list.

Cons

Documentation needs improvement. Most documents and answers are not centralized but scattered between Youtube, and Odoo Community and GitHub although they have been building a training portal.

Response from Odoo

Thanks for the review VCloud9 team! We are excited to hear how your experience with other ERP systems like Netsuite has helped to identify key value indicators when doing software implementation. We look forward to continuously adding value to your projects in the future!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Selvakumar S.
Industry: Information Technology & Services
Company size: 13-50 Employees

Covers most of the organisational needs but need customization as well

Used Daily for 2+ years
Reviewed on 11/6/2018
Review Source: Capterra

Have experience of consulting and over seeing the implementation ( 14 Implementations) of Odoo from version 8 to 11 for the past 4 years.

Pros

1) Opensource and SaaS option
2) Easy to use - Maintained uniformity across modules
3) Availability of Third Party apps
4) OCA community support
5) No other opensource ERP covers Inventory (Product master - ability to handle product variance / Inventory valuation / Landing Cost) and Recruitment functionality like odoo
6) Odoo Enterprise Accounting reporting is a plus
7) Easy to customize or develop new module using Odoo Studio if your an enterprise customer
8) Developing new module even in enterprise will not take much time
9) Partners availability across globe is a plus
10) Having Ecommerce functionality in an ERP is great advantage

Cons

1) Need customization for localization ( Both HRMS - End of service calculation and Taxation)
2) Must to have functionalities are moved from community to enterprise form Odoo version 9 onward till odoo 12
3)Must to have accounting reports moved to Odoo enterprise
4)Not providing incremental update to the existing version is minus
5) Different pricing for different region
6) Document management features could have been better even-though they released few more functionalities in Odoo 12

Response from Odoo

Thanks for the review Selvakumar! We appreciate the 10/10 for recommendation. Your key points in both areas were informative to read. We like to see the Pros in order to understand where our community finds the most value, as well as the Cons to see where we can improve. Note for some of these (such as Documents management) that our software is constantly being updated and improved by a global team of awesome developers to bring features like this to our users. If you are on the SaaS platform, these features are delivered to you automatically without any need to update or reconfigure (we like to make things simple and easy). Hope to see you at our next Odoo event to learn more about your experience! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Djowie V.
Industry: Wholesale
Company size: 13-50 Employees

Software is great, Support is the worst ever!

Used Daily for 1-5 months
Reviewed on 1/3/2020
Review Source: Capterra

The software is good but find a good implementation partner. Do not go into business with Odoo consultants.

Pros

The software has many functions out of the box. Odoo studio is a great addition to the software. It needs improvement but the idea is really good.

Cons

We paid for a support pack (25 hours), but the support is terrible. When you send an email you have to wait for many days and send multiple reminders to get a reply. Not once but multiple times. I wanted my money back because simply nothing was happening. Our implementation was delayed because of this. They admitted the terrible service but didn;t want to give me my money back for the support pack. After sending multiple emails and skype calls i finally got the money compensated in months of subscription.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Aviation & Aerospace
Company size: 201-500 Employees

Easiest ERP to Implement.

Used Daily for 1+ year
Reviewed on 10/28/2019
Review Source: Capterra

Awesome. We were able to implement several modules with minimal costs. Enterprise version with Studio and Odoo support package was sufficient for vanilla standard software implementation. The learning curve is short we were able to train SMEs and onboard functionality quickly.

Pros

Rich functionality to cover the requirements of manufacturing facility. Relatively inexpensive to use compared to products in its category. Studio app in the very friendly to make many changes required during implementation.

Cons

On premise installation requires additional skillset not easily available in the market.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Industrial Automation
Company size: 2-10 Employees

The Untameable beast

Used Daily for 2+ years
Reviewed on 3/15/2019
Review Source: Capterra

Odoo has sped up our Manufacturing process a great deal and has certainly automated most of our processed from sales quotation to automated PO sending to suppliers. We are now able to manufacture 5 times what we used to without getting lost amidst paperwork and project references - the system is brilliant at organsing each process of the Manufacturing process which for a small company like us, was vital.

On the downside, as the review name suggests, at times the system has been like an immense beast, impossible to tame. Often small issues we would have would uncover much larger ones that would then require development work to be done by Odoo themselves then incurring a large bill and not much of a solution either. The support from HQ was generally quite poor with most questions being answered with a bill to foot the cost or just plain 'I don't now' answers from supposed 'Odoo Experts'.

The system works a treat for the most part, but it has taken us years to get close to a working solution and often have wondered whether all the individual work we have done to make it work were worth it. The daunting tasks like making edits to core aspects of the system can be likened to tiptoeing on egg shells next to a sleeping monster - break something, and all hell will break loose!

Pros

Odoo is extremely flexible for the most part. The Studio app was a great plus for our company as it allowed us to slightly tweak the in-built native apps provided by odoo in order to suit our needs On the purchasing app, we amended the default view so that we could see from the dashboard the status of all orders and whether they had been delivered or not. This saved a load of time for our logistics team in knowing which orders were late and which needed chasing up with our suppliers.

Cons

Odoo is a beast. The system is so versatile that sometimes, just clicking on the 'view code' option is enough to make your eyes water.

Coming from a not very web-dev-savvy background, I was often left rather disgruntled by the number of times I couldn't do edits myself as they required some manipulation of core coding or python code.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
8.2/10
Based on 338 user ratings
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Odoo Pricing

Odoo Pricing

Starting from
$20.00/month
Free Trial
Free
Open Source
Subscription
Value for money

-Odoo Community edition is available for free.

-Odoo Enterprise edition costs $20/user/month (annual billing) or $25/user/month (monthly billing), and apps can be added individually to fulfill your custom needs.

-Odoo Community edition is available for free.

-Odoo Enterprise edition costs $20/user/month (annual billing) or $25/user/month (monthly billing), and apps can be added individually to fulfill your custom needs.

Value for Money
4.2/5
Based on 338 user ratings
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Odoo Features

Odoo Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Email Integration
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Features
4.1/5
Based on 338 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Odoo

Additional information for Odoo

Key features of Odoo

  • 360 degree feedback
  • @mentions
  • A/B testing
  • ACH payment processing
  • API
  • Absence management
  • Access control
  • Account reconciliation
  • Accounting Integration
  • Accounting management
  • Action item tracking
  • Action management
  • Action planning
  • Active Directory integration
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Actual costing
  • Agile development
  • Alerts / escalation
  • Applicant tracking
  • Applicant workflow
  • Application integration
  • Applications management
  • Appointment management
  • Appraisal history
  • Approval process control
  • Archiving & retention
  • Assessment management
  • Asset management
  • Attendance management
  • Audit trail
  • Auditing
  • Authentication
  • Automated billing
  • Automated expense input
  • Automated sales
  • Automatic backup
  • Automatic customer notices
  • Automatic lead distribution
  • Automatic notifications
  • Availability indicator
  • Avatars
  • Balance sheet
  • Bank reconciliation
  • Barcode printing
  • Barcode scanning
  • Barcode support
  • Batch processing
  • Bid management
  • Bill of material analysis
  • Billable hours tracking
  • Billing & invoicing
  • Bills of material
  • Boolean search
  • CRM integrations
  • Canned responses
  • Click-through tracking
  • Collaboration tools
  • Contact management
  • Cost tracking
  • Currency conversion
  • Custom charts
  • Custom development
  • Custom fields
  • Custom forms
  • Custom landing pages
  • Customer management
  • Dashboard creation
  • Data import/export
  • Email templates
  • Gantt charts
  • Instant messaging
  • Lead assignment
  • Lead distribution
  • Lead generation
  • Lead management
  • Lead scoring
  • Meeting management
  • Opportunity management
  • Performance reports
  • Pipeline management
  • Pipeline reports
  • Quote management
  • RFID scanning
  • Real-time analytics
  • Real-time data
  • Real-time reporting
  • Sales forecasting
  • Sales tracking
  • Summary reports
  • Task scheduling
  • Team chat
  • Third party integration
  • User activity monitoring

Benefits

-Integration: Odoo offers fully integrated solutions that allow you to run your business more efficiently (all from one place).The communication within Odoo apps is seamless across departments allowing your team to avoid common problems (like having extra inventory sitting in your warehouse for months or connecting your sales to your accounting).

-Scalability: Grow your business, one app at the time. Add new apps/users as your company expands its business functions and needs. With Odoo sky is the limit. We work together with companies from all industries and sizes.

-Customization: Odoo is the only business software company that shares its full source code, allowing users to customize modules depending on their unique business needs. Take advantage of having an open source software and create the perfect software for your business.

-Easy-to-use: Odoo’s interface and apps were designed to be easy-to-use and don’t require technical knowledge. Multiple features throughout the software like intuitive dashboards and drag-and-drop menus easily help you manage complex business flows.

-Boost Efficiency: A suite of fully integrated business apps allows your company to run more smoothly and lean. Odoo helps you automate tedious and time-consuming processes so you can spend more time growing your business.

Odoo FAQs

Odoo FAQs

Below are some frequently asked questions for Odoo.

Q. What type of pricing plans does Odoo offer?

Odoo offers the following pricing plans:

Starting from: $20.00/month

Pricing model: Free, Open Source, Subscription

Free Trial: Available

-Odoo Community edition is available for free. -Odoo Enterprise edition costs $20/user/month (annual billing) or $25/user/month (monthly billing), and apps can be added individually to fulfill your custom needs.

Q. What are the main features of Odoo?

Odoo offers the following features:

  • 360 degree feedback
  • @mentions
  • A/B testing
  • ACH payment processing
  • API
  • Absence management
  • Access control
  • Account reconciliation
  • Accounting Integration
  • Accounting management
  • Action item tracking
  • Action management
  • Action planning
  • Active Directory integration
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Actual costing
  • Agile development
  • Alerts / escalation
  • Applicant tracking
  • Applicant workflow
  • Application integration
  • Applications management
  • Appointment management
  • Appraisal history
  • Approval process control
  • Archiving & retention
  • Assessment management
  • Asset management
  • Attendance management
  • Audit trail
  • Auditing
  • Authentication
  • Automated billing
  • Automated expense input
  • Automated sales
  • Automatic backup
  • Automatic customer notices
  • Automatic lead distribution
  • Automatic notifications
  • Availability indicator
  • Avatars
  • Balance sheet
  • Bank reconciliation
  • Barcode printing
  • Barcode scanning
  • Barcode support
  • Batch processing
  • Bid management
  • Bill of material analysis
  • Billable hours tracking
  • Billing & invoicing
  • Bills of material
  • Boolean search
  • CRM integrations
  • Canned responses
  • Click-through tracking
  • Collaboration tools
  • Contact management
  • Cost tracking
  • Currency conversion
  • Custom charts
  • Custom development
  • Custom fields
  • Custom forms
  • Custom landing pages
  • Customer management
  • Dashboard creation
  • Data import/export
  • Email templates
  • Gantt charts
  • Instant messaging
  • Lead assignment
  • Lead distribution
  • Lead generation
  • Lead management
  • Lead scoring
  • Meeting management
  • Opportunity management
  • Performance reports
  • Pipeline management
  • Pipeline reports
  • Quote management
  • RFID scanning
  • Real-time analytics
  • Real-time data
  • Real-time reporting
  • Sales forecasting
  • Sales tracking
  • Summary reports
  • Task scheduling
  • Team chat
  • Third party integration
  • User activity monitoring

Q. Who are the typical users of Odoo?

Odoo has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

Q. What languages does Odoo support?

Odoo supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Odoo offer?

Odoo has the following pricing plans:

Free, Open Source, Subscription

Q. Does Odoo support mobile devices?

Odoo supports the following devices:

Android, iPhone, iPad

Q. What other apps does Odoo integrate with?

Odoo integrates with the following applications:

All-In-One Designer, High Attendance, Infraspeak, Klippa, PieSync, Robly, SmartFreight, TaxCloud, Teamleader, Truedash

Q. What level of support does Odoo offer?

Odoo offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials