ConnectWise Control Overview

What is ConnectWise Control?

ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication.

Using ConnectWise Control’s video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration.

With ConnectWise Control’s mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.

ConnectWise Control Overview

Pricing

Starting from
$24.00/month

Pricing options

Free Trial
Subscription
Value for money

ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows:
One: $24 per month (billed monthly), $19 per month (billed annually)
Standard: $42 per month (billed monthly), $35 per month (billed annually)
Premium: $54 per month (billed monthly), $45 per month (billed annually)
Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.


ConnectWise Control Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English

Media

ConnectWise Control reporting dashboard
ConnectWise Control custom branding
ConnectWise Control file transfer
ConnectWise Control remote meetings
ConnectWise Control video auditing
ConnectWise Control video ConnectWise Control video ConnectWise Control screenshot: ConnectWise Control reporting dashboard ConnectWise Control screenshot: ConnectWise Control custom branding ConnectWise Control screenshot: ConnectWise Control file transfer ConnectWise Control screenshot: ConnectWise Control remote meetings ConnectWise Control screenshot: ConnectWise Control video auditing

ConnectWise Control Reviews

ConnectWise Control Reviews

Overall rating
4.7
/
5
Excellent
1204

Very good
368

Average
54

Poor
8

Terrible
6

Value for Money
4.6
Features
4.5
Ease of Use
4.6
Customer Support
4.4
96% recommended this app
Jeev Y.

If you value your time and energy, use this software

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.


Senad H.

Better than TeamViewer

We manage large number of clients, some of them with unattended access and others without installing the client (on demand). After trial we have strong prositive impression with the functionalities and usability of the software. There was small fear of switching from a different product but the transition went smooth. We find some new functionality that we can use every week :)


Adam B.

The price is right, it has enough features that were not that easy to integrate, its...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'


Aaron V.

Robust Remote Management Software, But Background Software Can Be Slow

I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software.


David R.

Overwhelmingly simple yet effective

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.


Jeev Y.
Industry: Pharmaceuticals
Company size: 501-1,000 Employees

If you value your time and energy, use this software

Used Daily for 1+ year
Reviewed on 7/2/2019
Review Source: Capterra

I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.

Pros

ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.

Cons

No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Senad H.
Industry: Information Technology & Services
Company size: 2-10 Employees

Better than TeamViewer

Used Daily for 1-5 months
Reviewed on 8/30/2020
Review Source: Capterra

We manage large number of clients, some of them with unattended access and others without installing the client (on demand). After trial we have strong prositive impression with the functionalities and usability of the software. There was small fear of switching from a different product but the transition went smooth. We find some new functionality that we can use every week :)

Pros

Transition was easy both from our and the client side. Non of our clients had any experience with ConnectWise control but all were happy with the product and the service.
Connecting to the clients are easy, but what we liked the most is the extensive information about the client that is obtained by the ConnectWise Control (connection history, notes, run commands, view and kill processes). This is highly recommended software for any IT service company.

Cons

So far (few months) we didn't have or find any problems with the ConnectWise control. Hope it will stay that way :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Adam B.
Industry: Information Technology & Services
Company size: 2-10 Employees

The price is right, it has enough features that were not that easy to integrate, its reputation has

Used Daily for 2+ years
Reviewed on 6/28/2019
Review Source: Capterra

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Pros

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Cons

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Aaron V.
Industry: Information Technology & Services
Company size: 1,001-5,000 Employees

Robust Remote Management Software, But Background Software Can Be Slow

Used Daily for 1+ year
Reviewed on 7/30/2020
Review Source: Capterra

I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software.

Pros

I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them.

I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise).

Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well.

Cons

When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

David R.
Industry: Oil & Energy
Company size: 51-200 Employees

Overwhelmingly simple yet effective

Used Daily for 2+ years
Reviewed on 2/25/2020
Review Source: Capterra

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Pros

- Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Cons

- Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.1/10
Based on 1,640 user ratings
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ConnectWise Control Pricing

ConnectWise Control Pricing

Starting from
$24.00/month
Free Trial
Subscription
Value for money

ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows:
One: $24 per month (billed monthly), $19 per month (billed annually)
Standard: $42 per month (billed monthly), $35 per month (billed annually)
Premium: $54 per month (billed monthly), $45 per month (billed annually)
Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows:
One: $24 per month (billed monthly), $19 per month (billed annually)
Standard: $42 per month (billed monthly), $35 per month (billed annually)
Premium: $54 per month (billed monthly), $45 per month (billed annually)
Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

Value for Money
4.6/5
Based on 1,640 user ratings
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ConnectWise Control Features

ConnectWise Control Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.5/5
Based on 1,640 user ratings
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Categories

ConnectWise Control FAQs

ConnectWise Control FAQs

Below are some frequently asked questions for ConnectWise Control.

Q. What type of pricing plans does ConnectWise Control offer?

ConnectWise Control offers the following pricing plans:

Starting from: $24.00/month

Pricing model: Subscription

Free Trial: Available

ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $24 per month (billed monthly), $19 per month (billed annually) Standard: $42 per month (billed monthly), $35 per month (billed annually) Premium: $54 per month (billed monthly), $45 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

Q. What are the main features of ConnectWise Control?

We do not have any information about ConnectWise Control features

Q. Who are the typical users of ConnectWise Control?

ConnectWise Control has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does ConnectWise Control support?

ConnectWise Control supports the following languages:

English

Q. What type of pricing plans does ConnectWise Control offer?

ConnectWise Control has the following pricing plans:

Subscription

Q. Does ConnectWise Control support mobile devices?

ConnectWise Control supports the following devices:

Android, iPhone, iPad

Q. What other apps does ConnectWise Control integrate with?

ConnectWise Control integrates with the following applications:

ConnectWise Automate, ConnectWise Manage, Freshdesk, ITBoost, MSP360 Backup, Naverisk, Slaask, SolarWinds Passportal, Zendesk, Zendesk

Q. What level of support does ConnectWise Control offer?

ConnectWise Control offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials