About Salesforce Experience Cloud
Salesforce Community Cloud gives organizations the ability to connect customers, partners, and employees directly to information, applications, and experts.
The platform allows businesses to integrate data from any system and incorporate 3rd-party and custom apps, and can be customized to serve as an extension of your online customer experience.
Community Cloud allows collaboration anywhere, whether on a desktop, smartphone or smartwatch, and gives individuals a personalized experience, recommending groups, experts and content based on interests and behavior. Topic pages are automatically generated by collecting discussions, files, groups, and experts into a single feed so that all relevant information is easily accessible.
Key benefits of Salesforce Experience Cloud
Boost Channel Sales: Accelerate sales by connecting directly with partners, distributors, resellers and more. Allow partners to register new prospects, update lead records, manage funds, and find the information and experts they need.
Provide Exceptional Service: Create a rich, self-service community that allows customers to help each other, while allowing customer service agents to focus on the most complex and impactful cases.
Connect Customers: Give customers the ability to share direct feedback and enthusiasm for your product.
Revamp the Workplace: Drive engagement, collaboration and productivity across the organization by creating social, mobile and branded employee communities.
Build Any Community: Collaborate with vendors, agency partners, suppliers and more. Connect job applicants, patients, students, alumni, retail locations, or anyone else critical to business success.
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Reviews
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- Industry: Financial Services Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Salesforce Review
Reviewed on 2018-02-17
The leading platform in the industry.
The leading platform in the industry.
Pros
Very customizable. I love being able to set up and add to the page. Looking forward to learning more about the details of this software.
Cons
Takes practice to learn the software as there are many features offered. Also not the most appealing webpage to look at.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
nice job!
Reviewed on 2018-09-26
Pros
Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security.
Cons
I think the cons for this is its price for the service it gives. though It is really useful but I suggest to think twice if you really need the system and pay for its service.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
A mess if you need multiple fronts
Reviewed on 2018-03-05
Pros
Article management is robust, and allows for a lot of fine control on whats displayed, in both a wysiwyg editor, and jumping into the underlying HTML. Visual editor makes putting together the pages themselves very easy
Cons
Segmenting off articles between an internal and external is difficult to impossible. Any support issues go through India based agents, who constantly want phone calls and screenshares, and dont seem to know the product that well.
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great CRM Platform
Reviewed on 2021-05-13
I've used this as a customer support for adding and editing client's information. It works really...
I've used this as a customer support for adding and editing client's information. It works really great and easy to use!
Pros
1. Good integration and platform between business user and customers
2. Great and simple UI, making searching easier.
3. Good statistic display. Simple and to the point.
Cons
1. Constant OTP request even though “remember this device” has been checked.
2. Loading times. When you log in first time of the day, it will take some times
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Essential tool for Salesforce Organizations
Reviewed on 2021-11-13
Pros
A great tool to implement external portal for customers or partners based on Salesforce backend
Cons
It is necessary to study how it works for a correct use
Salesforce Experience Cloud FAQs
Below are some frequently asked questions for Salesforce Experience Cloud.Q. What type of pricing plans does Salesforce Experience Cloud offer?
Salesforce Experience Cloud offers the following pricing plans:
- Starting from: US$5.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Salesforce Community Cloud pricing starts at $250 USD/month and scales over three price tiers: CUSTOMER COMMUNITY Enable customer self-service, extend business processes, and build deeper customer relationships. Staring at $250 USD/month. PARTNER COMMUNITY Increase sales through resellers, distributors, agencies, and brokers. Starting at $500 USD/month. EMPLOYEE COMMUNITY Drive employee productivity and engagement across your organization. Starting at $25 USD/user/month.
Q. Who are the typical users of Salesforce Experience Cloud?
Salesforce Experience Cloud has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Salesforce Experience Cloud support?
Salesforce Experience Cloud supports the following languages:
Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, traditional Chinese
Q. Does Salesforce Experience Cloud support mobile devices?
Salesforce Experience Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Experience Cloud integrate with?
We do not have any information about what integrations Salesforce Experience Cloud has
Q. What level of support does Salesforce Experience Cloud offer?
Salesforce Experience Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Salesforce Experience Cloud.
- Business Process Management Software
- Social CRM Tools Software
- Community Software
- Knowledge Management Software
- Collaboration Software
- Portal Software
- Digital Experience Platforms (DXP)
- Small Business Loyalty Programs Software
- Customer Loyalty Software
- Content Management Software
- Personalization Software
- Customer Engagement Software
