About Salesforce Experience Cloud

Salesforce Community Cloud gives organizations the ability to connect customers, partners, and employees directly to information, applications, and experts.

The platform allows businesses to integrate data from any system and incorporate 3rd-party and custom apps, and can be customized to serve as an extension of your online customer experience.

Community Cloud allows collaboration anywhere, whether on a desktop, smartphone or smartwatch, and gives individuals a personalized experience, recommending groups, experts and content based on interests and behavior. Topic pages are automatically generated by collecting discussions, files, groups, and experts into a single feed so that all relevant information is easily accessible.

Pricing starting from:

US$5.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Salesforce Experience Cloud

Boost Channel Sales: Accelerate sales by connecting directly with partners, distributors, resellers and more. Allow partners to register new prospects, update lead records, manage funds, and find the information and experts they need.

Provide Exceptional Service: Create a rich, self-service community that allows customers to help each other, while allowing customer service agents to focus on the most complex and impactful cases.

Connect Customers: Give customers the ability to share direct feedback and enthusiasm for your product.

Revamp the Workplace: Drive engagement, collaboration and productivity across the organization by creating social, mobile and branded employee communities.

Build Any Community: Collaborate with vendors, agency partners, suppliers and more. Connect job applicants, patients, students, alumni, retail locations, or anyone else critical to business success.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Brazil, Canada, China, Germany , United Kingdom, India, Japan, Mexico, United States

Supported Languages

Chinese, Danish, Dutch, English, Finnish , French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese

Pricing starting from:

US$5.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.
View 7 more
Salesforce Experience Cloud video
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.

Features

Total features of Salesforce Experience Cloud: 129

  • AB Testing
  • API
  • Access Controls/Permissions
  • Account Based Marketing Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Asset Lifecycle Management
  • Behavior Tracking
  • Behavioral Targeting
  • Brainstorming
  • Brand Management Software
  • CRM Software
  • Calendar Management
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management Software
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management Software
  • Content Analytics
  • Content Creation
  • Content Library
  • Content Management System (CMS) Software
  • Content Publishing Options
  • Contextual Targeting
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support Software
  • Discount Management
  • Discussions / Forums
  • Document Classification
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Employee Portal
  • Engagement Tracking
  • Event Management Software
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing Software
  • Filtering
  • Forms Management
  • Full Text Search
  • Gamification Software
  • Geolocation
  • Gift Card Management
  • Group Management
  • Ideation
  • Image Editing
  • Incentive Management
  • Knowledge Base Management
  • Live Chat Software
  • Loyalty Cards
  • Loyalty Program
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Metadata Management
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Language
  • No-Card Loyalty System
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management Software
  • Projections
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recommendations
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • SMS Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On Software
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Third-Party Integration
  • Transaction History
  • User Management
  • Version Control
  • Visual Analytics
  • Website Analytics
  • Website Management
  • Workflow Management Software
  • eCommerce Management

Alternatives

Zoho CRM

4.3
#1 Alternative to Salesforce Experience Cloud
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Marketing 360

4.6
#2 Alternative to Salesforce Experience Cloud
Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

monday.com

4.6
#3 Alternative to Salesforce Experience Cloud
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

Bitrix24

4.1
#4 Alternative to Salesforce Experience Cloud
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time...

Reviews

Overall rating

4.3 /5
(76)
Value for Money
3.9/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support Software
4.1/5

Already have Salesforce Experience Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 76
Naomi
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

It's almost considered a neccesity with start-ups and e-commerce businesses...but, the...

Reviewed on 2021-07-12

Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its...

Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its amazing and everything you could possibly want or need but....It is pricey. Especially, if you're in the very early stages of creating a startup and you're on a tight budget. If you have wiggle room- I say, YES! Invest in yourself, your business and the future of both!

Pros

Any user that is given access, is able to customize their own portal, site, or files in general. As a business owner who prides herself in originality- that is HUGE! To be able to express myself freely; helps it not feel so much like work!

Cons

Just like other Salesforce software and programs...their largest "con" is pricing. Huge strike against them and their brand if it is a company on a new and strict budget! I feel like the pricing is also; off. It doesn't match. I see something I'm thinking 'yeah that's $2.99' and come to find out I was wrong and it was; $12.99 (just an example!), and vice versa the same is true.

Brandon
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Salesforce is simply the best

Reviewed on 2022-02-25

The best thing I can say about our decision to use Salesforce is it has made our company more...

The best thing I can say about our decision to use Salesforce is it has made our company more attractive to potential buyers since we are "already on the same platform." There is power in the crowd.

Pros

Our team loved its usability and intuitive framework. There are other modules we want to buy as soon as we are ready.

Cons

Honestly, there is a lot of work that the third-party consultant had to do to make SF work the way we wanted it to. And this can be expensive.

Alternatives Considered

Zoho CRM

Reasons for Switching to Salesforce Experience Cloud

We felt that by choosing Salesforce we would always have enough support since so many people use it. We definitely could have chosen something cheaper at the beginning; but I doubt it would have been cheaper in the long run.
Colby
Overall rating
  • Industry: Banking
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Great Tool for Activity Tracking and Knowledge Management

Reviewed on 2022-09-06

It is a high touch solution. As such, you need to be willing and able to do a lot of manual data...

It is a high touch solution. As such, you need to be willing and able to do a lot of manual data entry

Pros

The ease of access to all information on an account-by-account basis

Cons

There is a lot of manual data entry required

Craig
Overall rating
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

SalessForce Craig

Reviewed on 2017-03-14

I work in SalesForce and rely on it's object and workflow rules to manage our data that we are...

I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pros

Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

Manuel
Overall rating
  • Industry: Entertainment
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

For sales and marketing operations, this is a highly valuable tool.

Reviewed on 2022-06-30

Very powerful MA software with a large variety of features However, to master it, you'll need...

Very powerful MA software with a large variety of features However, to master it, you'll need employees who possess the essential technical skills. As a result of CRM measures, it will be able to target specific consumers, which is impossible with mass advertising. A connection to other databases made it possible to use the data internally. Each customer category's LTV has increased. Additionally, we were able to boost email open rates as a result of this and conduct successful marketing.

Pros

Since it allows you to manage all sales data and customer data, and it is compatible with other collaborative tools, it gets a five for its ease of use. Responsibilities and data in sales and marketing have become easier to handle. In other words, productivity has increased while work procedures have decreased. In the future, I'd like to continue using it. Appropriate for CRM software. Other utilities can be accessed via links. The interface that is easy to utilize. A little forethought will save you from many headaches.

Cons

Needs a good deal of technical expertise.
Has a long learning curve
Aspects of operation, a little foresight will save you a lot of headaches.

Alternatives Considered

Zoho CRM

Reasons for Switching to Salesforce Experience Cloud

It's a useful tool for dealing with enormous volumes of data. As a result, our firm's client satisfaction and income have increased.
Showing 5 reviews of 76 Read all reviews

Salesforce Experience Cloud FAQs

Below are some frequently asked questions for Salesforce Experience Cloud.

Salesforce Experience Cloud offers the following pricing plans:

  • Starting from: US$5.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Salesforce Community Cloud pricing starts at $250 USD/month and scales over three price tiers: CUSTOMER COMMUNITY Enable customer self-service, extend business processes, and build deeper customer relationships. Staring at $250 USD/month. PARTNER COMMUNITY Increase sales through resellers, distributors, agencies, and brokers. Starting at $500 USD/month. EMPLOYEE COMMUNITY Drive employee productivity and engagement across your organization. Starting at $25 USD/user/month.

Salesforce Experience Cloud has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Salesforce Experience Cloud supports the following languages:

Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese

Salesforce Experience Cloud supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Salesforce Experience Cloud has

Salesforce Experience Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Salesforce Experience Cloud.