Salesforce Experience Cloud

Community software connects customers, partners & employees

About Salesforce Experience Cloud

Salesforce Community Cloud gives organizations the ability to connect customers, partners, and employees directly to information, applications, and experts.

The platform allows businesses to integrate data from any system and incorporate 3rd-party and custom apps, and can be customized to serve as an extension of your online customer experience.

Community Cloud allows collaboration anywhere, whether on a desktop, smartphone or smartwatch, and gives individuals a personalized experience, recommending groups, experts and content based on interests and behavior. Topic pages are automatically generated by collecting discussions, files, groups, and experts into a single feed so that all relevant information is easily accessible.

Pricing starting from:

US$5.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Salesforce Experience Cloud

Key benefits of Salesforce Experience Cloud

Boost Channel Sales: Accelerate sales by connecting directly with partners, distributors, resellers and more. Allow partners to register new prospects, update lead records, manage funds, and find the information and experts they need.

Provide Exceptional Service: Create a rich, self-service community that allows customers to help each other, while allowing customer service agents to focus on the most complex and impactful cases.

Connect Customers: Give customers the ability to share direct feedback and enthusiasm for your product.

Revamp the Workplace: Drive engagement, collaboration and productivity across the organization by creating social, mobile and branded employee communities.

Build Any Community: Collaborate with vendors, agency partners, suppliers and more. Connect job applicants, patients, students, alumni, retail locations, or anyone else critical to business success.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Brazil, Canada, China, Germany , United Kingdom, India, Japan, Mexico, United States

Supported Languages

Chinese, Danish, Dutch, English, Finnish , French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, traditional Chinese

Pricing starting from:

US$5.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Salesforce Experience Cloud

Images

Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.
View 7 more
Salesforce Experience Cloud video
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Connect customers, partners, and employees directly to the information, apps, and experts they need to take action.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD BUSINESS INTEGRATION | Infuse communities with data integrated from any system, anywhere. Enable members to create and update records and processes from within the community.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | PERSONALIZATION Automatically suggest connections to experts, groups, and content based on each member’s unique interests and behavior.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | LIGHTNING COMMUNITY BUILDER AND TEMPLATES Quickly build a custom community on a secure, reliable, and scalable online community platform.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD | ENGAGEMENT Create a vibrant community by highlighting and rewarding your most active members.
Salesforce Experience Cloud Software - SALESFORCE COMMUNITY CLOUD Integrate any record or object, from sales opportunities to support cases, contacts, campaigns, or any custom object.

Features

Total features of Salesforce Experience Cloud: 129

  • AB Testing
  • API
  • Access Controls/Permissions
  • Account Based Marketing Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Asset Lifecycle Management
  • Behavior Tracking
  • Behavioral Targeting
  • Brainstorming
  • Brand Management Software
  • CRM Software
  • Calendar Management
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management Software
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management Software
  • Content Analytics
  • Content Creation
  • Content Library
  • Content Management System (CMS) Software
  • Content Publishing Options
  • Contextual Targeting
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support Software
  • Discount Management
  • Discussions/Forums
  • Document Classification
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Employee Portal
  • Engagement Tracking
  • Event Management Software
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing Software
  • Filtering
  • Forms Management
  • Full Text Search
  • Gamification Software
  • Geolocation
  • Gift Card Management
  • Group Management
  • Ideation
  • Image Editing
  • Incentive Management
  • Knowledge Base Management
  • Live Chat Software
  • Loyalty Cards
  • Loyalty Program
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Metadata Management
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Language
  • No-Card Loyalty System
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management Software
  • Projections
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recommendations
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • SMS Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On Software
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Third-Party Integration
  • Transaction History
  • User Management
  • Version Control
  • Visual Analytics
  • Website Analytics
  • Website Management
  • Workflow Management Software
  • eCommerce Management

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Reviews

Overall rating

4.3 /5
(77)
Value for Money
3.9/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support Software
4.1/5

Already have Salesforce Experience Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 77
Deirdre
Overall rating
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Love it!! It Never Fails Me

Reviewed on 6/8/2018

Pros

So easy and it works with other apps really well. It's a great way to reach out to others who are within your work's workgroup.

Cons

Unless I missed privacy setting, it would be lovely to know others can't see messages posted directly to a specific co-worker and a person working at another company.

Jonathan
Overall rating
  • Industry: Retail
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

nice job!

Reviewed on 9/26/2018

Pros

Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security.

Cons

I think the cons for this is its price for the service it gives. though It is really useful but I suggest to think twice if you really need the system and pay for its service.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Not Amazing

Reviewed on 8/22/2019

Good on the basics, but not flexible enough to customize.

Good on the basics, but not flexible enough to customize.

Pros

It has all the basics... a knowledge base, support & ticketing, and forums/discussions. Does all these basic functions well and integrates with Salesforce CRM well.

Cons

Not nearly customizable enough. The styling out of the box is ugly and it's not easy to customize yourself.

Wes
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Good Stuff

Reviewed on 3/14/2017

I like Salesforce because it is the leading platform in the industry, has the most robust set of...

I like Salesforce because it is the leading platform in the industry, has the most robust set of features and definitely has excellent support. If there were an area I'd like to see improvement it would be around 3rd party integration.

Pros

Features
Scale
View of Consumer

Cons

Complex
Expensive if you don't understant how to properly uttilize all features and functions.

Brittney
Overall rating
  • Industry: Financial Services Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Salesforce Review

Reviewed on 2/17/2018

The leading platform in the industry.

The leading platform in the industry.

Pros

Very customizable. I love being able to set up and add to the page. Looking forward to learning more about the details of this software.

Cons

Takes practice to learn the software as there are many features offered. Also not the most appealing webpage to look at.

Showing 5 reviews of 77 Read all reviews

Salesforce Experience Cloud FAQs

Below are some frequently asked questions for Salesforce Experience Cloud.

Salesforce Experience Cloud offers the following pricing plans:

  • Starting from: US$5.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Salesforce Community Cloud pricing starts at $250 USD/month and scales over three price tiers: CUSTOMER COMMUNITY Enable customer self-service, extend business processes, and build deeper customer relationships. Staring at $250 USD/month. PARTNER COMMUNITY Increase sales through resellers, distributors, agencies, and brokers. Starting at $500 USD/month. EMPLOYEE COMMUNITY Drive employee productivity and engagement across your organization. Starting at $25 USD/user/month.

Salesforce Experience Cloud has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Salesforce Experience Cloud supports the following languages:

Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, traditional Chinese

Salesforce Experience Cloud supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Salesforce Experience Cloud has

Salesforce Experience Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Salesforce Experience Cloud.