ServusConnect

ServusConnect

Facilitating Exceptional Service Experiences

4.6/5 (26 reviews)

ServusConnect Overview

In today's property services market, both commercial property/maintenance managers and their service professional vendors are spending too much time managing service requests. The technology & communication mediums they are using are not well connected, or fragmented across complicated and expensive property management systems, email, text, phone, and even fax. In addition, the service history is almost impossible to audit or review later by either party. This is not only costly, but extremely inefficient and hard to manage.

There is a solution - ServusConnect combines an updated service request workflow with an intuitive (easy to use) mobile design. ServusConnect is ideal for issue identification, quality assurance, inspections, warranty, or even task management. And, with the Zapier integration, ServusConnect can be connected to a growing list of other software solutions that you already use to run your business (calendars, invoicing systems, social media review sites, etc.).

ServusConnect also provides service professionals with way to make service-based recommendations back to the commercial property/maintenance managers - giving the service professional a new platform to increase sales and visibility with their customers.

In summary, ServusConnect is a great low cost mobile solution for those making service requests and those performing professional services to complete those requests. Try ServusConnect today - it's easy to get started!

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

ServusConnect Reviews

Overall rating
4.6/5
85% positive reviews
20
Excellent
2
Very good
4
Average
0
Poor
0
Terrible
Michael K.

I highly recommend Servus to anyone who wants to increase productivity and save money.

Used Daily for 1+ year
Reviewed on 5/8/2017
Review Source: Capterra

Resource allocation efficiency.

Pros

Servus has several notable features.

1) Easy to use - Servus works hard to make sure its functionality is intuitive

2) Customization - Unlike the competition, Servus and its customer support team adjust to fit your organization. We were able to make the changes that made sense for our organization without reinventing our wheel.

3) Dashboard and management tools - As a manager of several unique companies, it is rare that one software can present the data I need on a daily basis clearly and concisely. Servus gives me the resources I need to make big decisions confidently.

4) Cost or lack thereof - Servus has a cost sure, but if it helps your organization like it helped mine then Servus saves you money. We spend less on labor, wastage, rental loss and most importantly negative reputation than before we started this program.

5) Customer/client/resident feedback - Resident feedback is important and traceable, historic, accurate and real-time feedback is invaluable. Servus provides a safe space for our residents and management staff to communicate effectively which translates into positive maintenance experiences, review and renewals.

Cons

I think there are many more wonderful things this software and team can do. They just need a little more time and money to do it. I look forward to seeing what efficiency solutions they will come up with next.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Margaret G.

The best work order solution

Used Daily for 6-12 months
Reviewed on 2/1/2019
Review Source: Capterra

We have had an issue with not being able to tell if our residents have been satisfied with the work performed in their homes. ServusConnect allows us to get real time feedback - whether positive or negative - that allows us to improve our maintenance department. We are able to immediately address our resident dissatisfaction and make it right for them which allows for better resident retention and ultimately increases revenue for the community.

Pros

There are numerous items that I like the most about this software; from ease of use to tracking work performed by our maintenance technicians. The software is very user friendly. Our maintenance technicians that are not very computer literate are able to use this software with ease. I like being able to oversee the maintenance program at my company through the measurement reports that have been developed.

Cons

The one item that I like the least about the software is having to reach out to support every time we transfer an employee or hiring a new employee. With that being said, there is already work being done to allow us to control our own employee assignments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Susan D.

Began this program in its infancy and worked together to meet the multifamily industry's need.

Used Daily for 1+ year
Reviewed on 7/24/2017
Review Source: Capterra

Communication to residents is immediate when the work is complete. Satisfied residents are given a direct link to ratings websites for reviews. Residents that are dissatisfied are able to send immediate and easy feedback so we have the opportunity to correct. Also you can review which team member may need additional training or who your superstars are by residents review of the team member who completed the work. The maintenance or contractor received the work request quickly, we see when they read it and when they complete. It also reflects the amount of work orders and time each team member completes.

Pros

Contacts the resident immediately once the work request is completed which means better communication; happier residents.

Cons

Prior to integrated with our software it was slight double work to record work request but no problem now (this was a decision that my company made during our trial period).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Brenda L.

SERVUS review

Used Daily for 1+ year
Reviewed on 12/10/2018
Review Source: Capterra

Whenever I have had a problem and called SevusConnect they were prompt in getting a response to my issues.

Pros

The reports that are available and the notification of a negative feed back on a work order.

Cons

When you close the work orders out in SevusConnect it uses a different date than we used in MRI. They don't work together. This causes problems with our 979 report that we do each week.

Response from ServusConnect

Hi Brenda - thank you for your review! Your team in Las Vegas does such a great job with ServusConnect - we love hearing from your and your team and are happy to help when you have issues!!!

On the report-synchronization issue you mention, we're working with your corporate IT team to align your proprietary weekly '979' report to metrics captured and reported on in ServusConnect. We're actively working on this and hope to have it resolved soon!

Sincerely,

The ServusConnect Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Barbie C.

SERVUS

Used Daily for 1+ year
Reviewed on 11/28/2018
Review Source: Capterra

It has streamlined the process of sending out our service requests. The ease of interaction once tickets are sent out between the office, the tech and the resident is great. It has also made the invoice process much easier. Contractors get their information on work needed to be done, and get their payment info with work requested. Then, the invoicing comes directly from them to SERVUS! NICE!

Pros

The fact that SERVUS has worked very closely with us on what are needs are in the use of SERVUS. Very easy to navigate. Has cut down drastically on time spent keeping up with tickets, invoices and resident reviews.

Cons

Only that the review text sent to resident is not able to be specific in what work has been completed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

ServusConnect Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

ServusConnect is a low-cost mobile solution, for individual users up to entire organizations. Pricing is based on a per-unit model, and not restricted to the number of users within each organization connected to the property - making ServusConnect a cost-effective solution for teams large and small looking to significantly improve their bottom line. Contact [email protected] for further details regarding our pricing model.

ServusConnect Features

  • API
  • Automatic Notifications
  • Invoice Management

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Document Management
  • Electronic Payments
  • Inventory Management
  • Inventory Tracking
  • Reminders
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration

Additional information for ServusConnect

Key features of ServusConnect

  • Attach documents to Servus Requests for reference
  • Attach photos/videos to Servus Requests
  • Build an organization to enable Servus Request re-assignment
  • Create Servus Requests directly from inbound emails
  • Define service related details within Servus Request
  • Give private feedback to suppliers with Servus Stat scoring
  • Integrated invitation workflow to build a service community
  • Leverage Zapier to hook your favorite apps to SERVUS
  • Push notification in iOS & Android app
  • Reference feedback history and Servus Stat scores
  • Tag location of Servus Requests and navigate to them
  • Work directly with customers on a common software platform

Benefits

ServusConnect provides:
- Mobile utility for on-staff maintenance technicians and external vendors
- Ability to quickly provide status updates, gather photo documentation of work performed
- External vendors with easy means to submit invoices for faster approval and payment
- Near real-time feedback from residents on their satisfaction of work performed
- Operational KPI dashboard on how your properties are performing

ServusConnect FAQs

Below are some frequently asked questions for ServusConnect.

Q. What type of pricing plans does ServusConnect offer?

ServusConnect offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

ServusConnect is a low-cost mobile solution, for individual users up to entire organizations. Pricing is based on a per-unit model, and not restricted to the number of users within each organization connected to the property - making ServusConnect a cost-effective solution for teams large and small looking to significantly improve their bottom line. Contact [email protected] for further details regarding our pricing model.

Q. What are the main features of ServusConnect?

ServusConnect offers the following features:

  • Attach documents to Servus Requests for reference
  • Attach photos/videos to Servus Requests
  • Build an organization to enable Servus Request re-assignment
  • Create Servus Requests directly from inbound emails
  • Define service related details within Servus Request
  • Give private feedback to suppliers with Servus Stat scoring
  • Integrated invitation workflow to build a service community
  • Leverage Zapier to hook your favorite apps to SERVUS
  • Push notification in iOS & Android app
  • Reference feedback history and Servus Stat scores
  • Tag location of Servus Requests and navigate to them
  • Work directly with customers on a common software platform

Q. Who are the typical users of ServusConnect?

ServusConnect has the following typical customers:

Mid Size Business, Small Business

Q. What languages does ServusConnect support?

ServusConnect supports the following languages:

English

Q. What type of pricing plans does ServusConnect offer?

ServusConnect has the following pricing plans:

Subscription

Q. Does ServusConnect support mobile devices?

ServusConnect supports the following devices:

Android, iPhone

Q. What other apps does ServusConnect integrate with?

ServusConnect integrates with the following applications:

Zapier

Q. What level of support does ServusConnect offer?

ServusConnect offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials