eMaint

Computerized Maintenance Management Software by Fluke

4.4 /5 (271 reviews) Write a Review!

eMaint Overview

What is eMaint?

eMaint is part of the Fluke family and is an award-winning CMMS solution that's designed--both in its software and in its delivery model--with the idea of partnership. Its adaptive interface empowers users to connect data for actionable insights, connect teams for streamlined operations, and connect systems for extended ROI.

eMaint Overview

Pricing

Starting from
$33.00/month

Pricing options

Free Trial
Subscription
Value for money

Rather than a “one-size fits all” approach, eMaint offers a range of subscription plans designed to fit your budget, goals, and desired approach. eMaint's Team edition is available at $33/user/month (3 user package), the Professional edition is available at $85/user/month (3 or more users), and the Enterprise edition is available at $120/user/month (5 or more users).


eMaint Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
English, Portuguese, Spanish

Screenshots

eMaint screenshot: eMaint CMMS asset management
eMaint screenshot: eMaint CMMS asset management eMaint screenshot: eMaint CMMS preventive maintenance eMaint screenshot: eMaint CMMS inventory management eMaint screenshot: eMaint CMMS work order management eMaint screenshot: eMaint CMMS dashboard eMaint screenshot: eMaint CMMS reporting

eMaint Reviews

eMaint Reviews

Overall rating
4.4
/
5
Excellent
149

Very good
105

Average
10

Poor
3

Terrible
4

Value for Money
4.3
Features
4.4
Ease of Use
4.2
Customer Support
4.5
94% recommended this app
Debra E.

Ease of use and a great customer support staff.......

So easy to keep our radio and system parts inventory up to date. And the daily use of the service request system makes our jobs that much easier. At any given moment I can create a up to date report for my Director and show him how many service tickets we have done and how many are closed or open. I can give them specifics as to how long it takes for certain jobs and how many technicians we currently need.


Travis R.

Maintenance software for Absolute Energy

We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.


Kevin C.

Very frustrating experience

During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.


David R.

Experinces both Good & Bad

The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.


Joel L.

Best CMMS System Bar None

I have done two implementations with eMaint at two different companies and several other implemenations in my 36 years previous past experience. eMaint is by far the best product and team that i have ever worked with and I look forward to continue this relationship until I retire!


Debra E.
Industry: Government Administration
Company size: 1,001-5,000 Employees

Ease of use and a great customer support staff.......

Used Daily for 2+ years
Reviewed on 3/7/2018
Review Source: Capterra

So easy to keep our radio and system parts inventory up to date. And the daily use of the service request system makes our jobs that much easier. At any given moment I can create a up to date report for my Director and show him how many service tickets we have done and how many are closed or open. I can give them specifics as to how long it takes for certain jobs and how many technicians we currently need.

Pros

It's all about service for me and eMaint definitely has amazing customer service. In today's world it's hard to find a company that raises the bar regarding customer service. If I call or email them they respond immediately. They make using this software enjoyable. Keep up the good work!!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Travis R.
Industry: Oil & Energy
Company size: 13-50 Employees

Maintenance software for Absolute Energy

Used Daily for 6-12 months
Reviewed on 11/22/2019
Review Source: Capterra

We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.

Pros

The flexibility to tailor the system to our work flows. Ease of use. Ability to use the software from an advantage as maintenance. Many options and eMaint staff understand maintenance!

Cons

With all the options it is difficult to follow through the setup, Work flows may help stream line this process? Many of the eMaint personnel have better ideas and experience that we did not know going into the process of migrating from another system. This changed are procedures for the better but a lot of group brainstorming has been needed to specify our needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Kevin C.
Industry: Mechanical or Industrial Engineering
Company size: 13-50 Employees

Very frustrating experience

Used Other for 1-5 months
Reviewed on 2/3/2020
Review Source: Capterra

During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.

Pros

Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.

Cons

Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.

Response from Fluke Corporation

Hi Kevin,

Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here.

Aine Whelan

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

David R.
Industry: Food Production
Company size: 201-500 Employees

Experinces both Good & Bad

Used Daily for 6-12 months
Reviewed on 11/19/2019
Review Source: Capterra

The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.

Pros

The interface is nice and it's easy to navigate. I enjoy eMaint university and all the webinars. I like the ability to alter certain forms. I love the interactive map tool.

Cons

I don't like layout of the WO print out or PO forms. Its very difficult to get help customizing any of these forms. I am unable to print photos with WO unless the are in PDF form. It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible. I wish it was possible to respond to a WO request through eMaint to ask more questions. I also would like a means of editing photos within eMaint.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Joel L.
Industry: Automotive
Company size: 10,001+ Employees

Best CMMS System Bar None

Used Daily for 2+ years
Reviewed on 10/31/2019
Review Source: Capterra

I have done two implementations with eMaint at two different companies and several other implemenations in my 36 years previous past experience. eMaint is by far the best product and team that i have ever worked with and I look forward to continue this relationship until I retire!

Pros

eMaint is flexible and easy to use, it reporting and workflow function make it extremely valuable in make the data gathered accessible and actionable. This along with the fluke connectivity make it the most user friendly and powerful maintenance tool in the box ! I have been in Maintenance for 36 years and this is the best system i have ever used, customer service is the best out there and the team is awesome!

Cons

Sometimes the the system does get a bit confusing going between tasks but the team has been working out these bugs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.7/10
Based on 271 user ratings
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eMaint Pricing

eMaint Pricing

Starting from
$33.00/month
Free Trial
Subscription
Value for money

Rather than a “one-size fits all” approach, eMaint offers a range of subscription plans designed to fit your budget, goals, and desired approach. eMaint's Team edition is available at $33/user/month (3 user package), the Professional edition is available at $85/user/month (3 or more users), and the Enterprise edition is available at $120/user/month (5 or more users).

Rather than a “one-size fits all” approach, eMaint offers a range of subscription plans designed to fit your budget, goals, and desired approach. eMaint's Team edition is available at $33/user/month (3 user package), the Professional edition is available at $85/user/month (3 or more users), and the Enterprise edition is available at $120/user/month (5 or more users).

Value for Money
4.3/5
Based on 271 user ratings
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eMaint Features

eMaint Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 271 user ratings
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Categories

Additional information for eMaint

Additional information for eMaint

Key features of eMaint

  • Approval process control
  • Asset lifecycle management
  • Asset maintenance history tracking
  • Asset management
  • Asset reservation
  • Asset visualization
  • Assignment management
  • Attach SOPs, instructions, LOTO & other safety documents
  • Attached pictures, documents, links & other multimedia
  • Automated email notifications
  • Automated ranking index maintenance expenditure (RIME)
  • Automatic notifications
  • Barcode scanning
  • Calendar management
  • Categorization
  • Charting
  • Compliance management
  • Condition monitoring
  • Custom workflow
  • Dashboards
  • Data visualization
  • Digital signature
  • Document & image storage
  • Document editor
  • Enterprise asset management
  • Fixed asset management
  • Fluke Connect integration
  • Gantt charts
  • Graphical data presentation
  • Hierarchical asset structure
  • History tracking
  • Inspection management
  • Inventory management
  • Inventory tracking
  • Job tracking
  • Labor & material cost tracking
  • Maintenance scheduling
  • Master accounts
  • Mobile work management
  • Monitoring
  • Multi-location
  • Offline access
  • PO receipt log
  • Performance reports
  • Permission management
  • Planned maintenance task generation
  • Prioritizing
  • Productivity & material usage tracking
  • Progress tracking
  • Project management
  • Project tracking
  • Purchase order management
  • QR codes
  • Quick-view lists
  • Real time data
  • Real time monitoring
  • Real time reporting
  • Receiving
  • Reservation history tracking
  • Retrieval
  • Spare parts management
  • Subscription services
  • Supplier management
  • Task management
  • Task planning
  • Task scheduling
  • Work history
  • Work order management
  • Work order permitting
  • Work requests
  • eProcurement PunchOut catalog

Benefits

  • Extend the life of their assets
  • Meet compliance and regulatory standards
  • Increase visibility and transparency
  • Improve work completion rates
  • Eliminate manual processes
  • Reduce equipment downtime
  • Improve customer satisfaction
  • Reduce maintenance costs
  • Increase worker productivity
  • Create a paperless environment
  • Make data-driven decisions

  • GetApp Analysis

    GetApp Analysis

    eMaint CMMS is a cloud-based maintenance management system that streamlines the way organizations keep their equipment in the best shape possible. The platform is highly customizable, comes with a user interface that’s easy to use, and includes tools that address work orders and requests, asset management, preventive maintenance, inventory management, reports and dashboards, mobile maintenance, predictive maintenance, work scheduling, and document storage.

    Used by thousands of organizations in more than 55 countries around the world, eMaint CMMS offers a wide range of benefits, including increased worker productivity, extended asset lifecycle, reduced equipment downtime, lower maintenance costs, more effective inventory management, reduced paperwork, and improved job completion rates.

    A fully configurable mobile version for field technicians and workers on the go, eMaint MX Mobile CMMS, is also available.

    eMaint CMMS comes with an interface that's customizable and easily navigable.

    What is eMaint?

    eMaint CMMS keeps all essential maintenance data and documents in a centralized cloud-based platform, making it easy for people in the organization to monitor work requests, job completions, equipment failures, labor and productivity, maintenance costs and schedules, and parts and inventory – all in real time.

    Instead of you adapting to it, the app can be tailored to how you work through user-defined data filters so you only see the metrics that matter to you, theme options for personalized screen views, customized data fields, workflows and routing rules unique to your business, and many more.

    eMaint CMMS can integrate with the ERP systems you already use, lets you manage multiple site data, supports barcoding for your assets, and offers multilingual voice command capability.

    For field technicians, there's the eMaint MX Mobile CMMS.

    eMaint Main Features

    Work Orders and Requests

    eMaint’s full-featured work order management software keeps work orders and other requests in one location for easy retrieval and processing. This is a welcome development to traditional systems that involve post-it notes, the phones ringing endlessly, and paperwork that’s missing or misplaced, resulting in unhappy customers, extended equipment downtime, and lost business opportunities.

    The work order management system provides a portal where customers and other users can submit work and material requests. The system automatically sends out alerts when requests are approved, denied, or completed. It also routes requests to certain individuals according to preset business rules, and sorts requests by priority, customer, region, request type, and so on.

    It allows you to assign employees and procedures to work requests, upload images and rich media relevant to an order, and record and track response time, cost of parts and materials, and job completion time.

    Work orders can be displayed in a list or sorted using user-defined filters.

    Asset Management

    To maximize return on assets and asset performance, eMaint’s enterprise asset management module comes with an alerting mechanism that notifies you of scheduled preventive maintenance, OSHA documentation that needs to be updated, assets that cross predefined critical thresholds, and safety-related inspections, among others. Reports, manuals, and documentations tied to an asset can be uploaded into the system, and parts and equipment records can be created and edited at any time.

    The asset screen can be configured to your liking, and field layouts can be specified according to your needs. A history of all the work done on an asset can be viewed on demand, and customized cost-of-repair reports can be generated in just a few clicks. Graphs can be added to dashboards to quickly visualize how an asset is performing, and reports can be auto-emailed on a regular basis.

    Asset particulars, such as meter readings and PM schedules, are consolidated in a single view for easier monitoring.

    Preventive and Predictive Maintenance

    eMaint CMMS’s preventive maintenance (PM) scheduling software affords you the freedom to define PMs at the procedure or task level. PM schedules for each asset can be meter-based or calendar-driven, but days when PMs can be skipped can also be set up. The software is equipped with a task library that helps you define PM procedures and activities, and the maintenance calendar aggregates in a single view all current and upcoming PM schedules. PM schedules can be updated when necessary, and you can choose to automatically or manually generate and send PM emails to concerned staff.

    The predictive maintenance software module, on the other hand, helps you monitor asset conditions so no surprise breakdowns or unplanned shutdowns occur before a scheduled maintenance. It feeds on asset condition data generated by monitoring asset temperature, noise, lubricants, vibration, flow, pressure, wear, and corrosion.

    Preventive maintenance schedules can likewise be filtered to only show the data you need.

    Inventory Management

    eMaint’s inventory management and purchasing module allows companies to track and manage their inventories all over the world. It lets you catalog all available parts and components and quickly locate them when the need for them arises. It helps you purchase and receive parts from suppliers, and link parts to assets and preventive maintenance activities.

    Just like all other eMaint CMMS modules, the inventory tracking tool is fully customizable and supports the different inventory accounting methodologies: weighted average, FIFO, and LIFO. Barcode tracking for parts and assets is available, and filters can be used to find parts and other items in the system faster.

    The inventory management module keeps track of all your parts, components, and subcomponents.

    Reports and Dashboards

    Reports offer you actionable insights into the condition of your assets. They also show relevant data on work order progress, completion rates, employee productivity, parts availability, and material usage. eMaint CMMS offers 95+ prebuilt reports and lets you create custom reports from scratch, edit as necessary, and output them as text, graph, PDF, HTML, Excel, and CSV reports. Graphs and charts can also be added to dashboards to quickly and easily spot trends.

    Reports can be kept private or marked as read-only. And, depending on the settings you choose, can be auto-generated and then emailed on a schedule.

    eMaint CMMS lets you select reports from its library of built-in reports or create your own from scratch.

    eMaint Integrations

    eMaint CMMS can integrate with your existing enterprise resource planning system. A web-based API is likewise available for All In subscribers.

    eMaint Pricing

    eMaint CMMS has three pricing plans: Self Starter, Get Onboard, and All In.

    Self Starter costs $65 per user per month and covers daily data backup, mobile CMMS access, updates and enhancements, and unlimited web training. Get Onboard, which costs $85 per user per month, includes features such as dedicated account management, branding options, advanced storeroom features, and Sandbox accounts.

    The All In subscription package is priced at $120 per user per month and covers senior account management, unlimited requests from users, annual onsite visit, web API, and a multi-site toolkit.

    Free trials are offered.

    eMaint Bottom Line

    • On-demand computerized maintenance management system for organizations in a variety of industries
    • Carries essential features for asset management, preventive and predictive maintenance, inventory tracking, and work management
    • eMaint MX Mobile CMMS for on-the-go maintenance management
    • Comes with a drag-and-drop user interface that’s fully customizable
    • Reports and dashboards that provide real-time data on work order completion rates, equipment performance, material usage, and worker productivity

    eMaint FAQs

    eMaint FAQs

    Below are some frequently asked questions for eMaint.

    Q. What type of pricing plans does eMaint offer?

    eMaint offers the following pricing plans:

    Starting from: $33.00/month

    Pricing model: Subscription

    Free Trial: Available

    Rather than a “one-size fits all” approach, eMaint offers a range of subscription plans designed to fit your budget, goals, and desired approach. eMaint's Team edition is available at $33/user/month (3 user package), the Professional edition is available at $85/user/month (3 or more users), and the Enterprise edition is available at $120/user/month (5 or more users).

    Q. What are the main features of eMaint?

    eMaint offers the following features:

    • Approval process control
    • Asset lifecycle management
    • Asset maintenance history tracking
    • Asset management
    • Asset reservation
    • Asset visualization
    • Assignment management
    • Attach SOPs, instructions, LOTO & other safety documents
    • Attached pictures, documents, links & other multimedia
    • Automated email notifications
    • Automated ranking index maintenance expenditure (RIME)
    • Automatic notifications
    • Barcode scanning
    • Calendar management
    • Categorization
    • Charting
    • Compliance management
    • Condition monitoring
    • Custom workflow
    • Dashboards
    • Data visualization
    • Digital signature
    • Document & image storage
    • Document editor
    • Enterprise asset management
    • Fixed asset management
    • Fluke Connect integration
    • Gantt charts
    • Graphical data presentation
    • Hierarchical asset structure
    • History tracking
    • Inspection management
    • Inventory management
    • Inventory tracking
    • Job tracking
    • Labor & material cost tracking
    • Maintenance scheduling
    • Master accounts
    • Mobile work management
    • Monitoring
    • Multi-location
    • Offline access
    • PO receipt log
    • Performance reports
    • Permission management
    • Planned maintenance task generation
    • Prioritizing
    • Productivity & material usage tracking
    • Progress tracking
    • Project management
    • Project tracking
    • Purchase order management
    • QR codes
    • Quick-view lists
    • Real time data
    • Real time monitoring
    • Real time reporting
    • Receiving
    • Reservation history tracking
    • Retrieval
    • Spare parts management
    • Subscription services
    • Supplier management
    • Task management
    • Task planning
    • Task scheduling
    • Work history
    • Work order management
    • Work order permitting
    • Work requests
    • eProcurement PunchOut catalog

    Q. Who are the typical users of eMaint?

    eMaint has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does eMaint support?

    eMaint supports the following languages:

    English, Portuguese, Spanish

    Q. What type of pricing plans does eMaint offer?

    eMaint has the following pricing plans:

    Subscription

    Q. Does eMaint support mobile devices?

    We do not have any information about what devices eMaint supports

    Q. What other apps does eMaint integrate with?

    We do not have any information about what integrations eMaint has

    Q. What level of support does eMaint offer?

    eMaint offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials