---
description: Detailed reviews on Brand Embassy based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Brand Embassy with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Brand Embassy Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Brand Embassy](/software/102049/brand-embassy)

# Brand Embassy

Canonical: https://www.getapp.ca/software/102049/brand-embassy

> Digital Customer Service Platform
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Ease of Use**.

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## Overview

### Key benefits of Brand Embassy

Social Customer Service
Intelligent Routing
Monitor Forums and Blogs
Integrated Customer Profiles
Social Listening

Increase customer engagement without adding resources
Satisfy customers fast responses and personalized service
Scale service operations organically with a ticketing system built for social media
Optimize workflows and increase agent utility with intelligent routing
Retain customers and build loyalty with relationship routing (same customer, same agent) 

Personalize and connect with customers with the help of integrated customer profiles
Maintain First Response Time during service demand peaks with smart automation

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: Brand Embassy
- **Location**: London, UK
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Brand Embassy offers a solution package to meet any business needs, each with the core functionality to provide customer service on social media, live chat and email. All prices are per user / per month when billed annually.

Hispter
Super
Enterprise
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English, Spanish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Alerts/Escalation
- Automated Routing
- Autoresponders
- Batch Communications
- CRM Software
- Call Center Management
- Canned Responses
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Configurable Workflow
- Content Management System (CMS) Software
- Contextual Guidance
- Customer Database
- Customizable Branding
- Dashboard Software
- Email Management Software
- File Sharing Software

## Integrations (10 total)

- Avaya Experience Platform
- Brandwatch
- CXone Mpower
- Determ
- SAP HANA Cloud
- Salesforce Service Cloud
- StreetSmart
- Talkdesk
- YouScan
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)
- [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software)
- [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software)
- [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Tidio](https://www.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### Review — 5.0/5

> **Vasilina** | *April 25, 2017* | Internet

## Links

- [View on GetApp](https://www.getapp.ca/software/102049/brand-embassy)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/102049/brand-embassy> |
| de-AT | <https://www.getapp.at/software/102049/brand-embassy> |
| en | <https://www.getapp.com/customer-service-support-software/a/brand-embassy/> |
| en-AE | <https://www.getapp.ae/software/102049/brand-embassy> |
| en-AU | <https://www.getapp.com.au/software/102049/brand-embassy> |
| en-CA | <https://www.getapp.ca/software/102049/brand-embassy> |
| en-GB | <https://www.getapp.co.uk/software/102049/brand-embassy> |
| en-IE | <https://www.getapp.ie/software/102049/brand-embassy> |
| en-NZ | <https://www.getapp.co.nz/software/102049/brand-embassy> |
| en-SG | <https://www.getapp.sg/software/102049/brand-embassy> |
| en-ZA | <https://www.getapp.za.com/software/102049/brand-embassy> |
| es | <https://www.getapp.es/software/102049/brand-embassy> |
| es-CL | <https://www.getapp.cl/software/102049/brand-embassy> |
| es-CO | <https://www.getapp.com.co/software/102049/brand-embassy> |
| es-MX | <https://www.getapp.com.mx/software/102049/brand-embassy> |
| fr | <https://www.getapp.fr/software/102049/brand-embassy> |
| fr-BE | <https://fr.getapp.be/software/102049/brand-embassy> |
| fr-CA | <https://fr.getapp.ca/software/102049/brand-embassy> |
| nl | <https://www.getapp.nl/software/102049/brand-embassy> |
| nl-BE | <https://www.getapp.be/software/102049/brand-embassy> |
| pt | <https://www.getapp.com.br/software/102049/brand-embassy> |
| pt-PT | <https://www.getapp.pt/software/102049/brand-embassy> |

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