About Hippo CMMS
Hippo CMMS is a maintenance management software tool for organizations of all sizes. Quick and easy to implement, it is a SaaS solution that offers a customized interface designed to suit users' operational maintenance needs. Hippo’s UX design principle has always been the same: features only have value if they're easy to find and use. The layout is clean and intuitive, making the software a breeze to learn. Customers see a fast return on investment.
Hippo CMMS has been providing user-friendly maintenance software to organizations in manufacturing, healthcare, education, hospitality, sports and recreation, property management, and municipalities since 2004. Hippo CMMS has designed their computerized maintenance management system software with the intention of "making the complex simple." Hippo offers the features required by organizations to streamline operations but designed the application to be intuitive. Hippo CMMS can be used by everyone within an organization, whether they're tech-driven VPs and CIOs, or not so tech-savvy. The system enables work orders processing, carrying out maintenance requests, managing preventive maintenance and spare parts, and report generation by employees at all levels.
Hippo CMMS comes with all the modules and features necessary to streamline most maintenance operations: a maintenance request portal, on demand work order management, preventive maintenance, inventory management, fleet maintenance, mobile work order management, reporting and extraction tools.
Hippo CMMS training and support staff work with clients during implementation, from start to finish, and continue supporting them throughout their subscription. Hippo offers an array of services to make sure implementation goes smoothly: site audits, data migration, software customization, and on-site and web-based training.
Pricing starting from:
US$35.00/year
- Free Version
- Free Trial
- Subscription
Key benefits of Hippo CMMS
Preventive Maintenance for Facilities and Equipment: easily store and access asset information like ID tags, O&M manuals, and warranty info. Hippo’s preventive maintenance software has all the tools you need to maximize equipment longevity.
Complete Work Order Management: review maintenance requests and then generate, prioritize, assign, and track work orders packed with everything technicians need to close out efficiently, accessible directly from the mobile app.
Data-Driven Equipment Maintenance Management: access comprehensive asset data that's safe, secure, and searchable. Everything from digital copies of manuals, schematics, warranties, and photos to comprehensive inspection and maintenance histories.
Simple, User-Friendly CMMS: see a fast implementation and ongoing ROI on your investment. Because Hippo is easy to learn and use, organizations see solid buy-in and high adoption rates.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, United Kingdom, Mexico, United States
Supported Languages
English, French, Spanish
Pricing starting from:
US$35.00/year
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Hippo CMMS: 70
Alternatives
eMaint CMMS
UpKeep
Fiix
MEX Maintenance
Reviews
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- Industry: Hospital & Health Care
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Good for keeping maintenance tasks organized
Reviewed on 2019-04-02
I work in a vendor relations position in A/P. This streamlines the companies maintenance records...
I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.
Pros
Anyone can use it, and can be tailored to special requests.
Cons
This software is extremely functional. I wouldn't change anything.
Response from Hippo CMMS
Thank you for your review, Marishia!
I'm glad Hippo is helping you and your team not only to keep track of your maintenance tasks, but also to streamline records and invoices for the A/P department. It's always great to hear when different departments take advantage of Hippo tools and features.
Please don't hesitate to contact us if you ever need any assistance.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | [email protected]
- Industry: Hospitality
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A rich tool that's keeps getting better and better
Reviewed on 2021-02-08
We are using Hippo to track the work for our engineering teams across our two hotels. It's a great...
We are using Hippo to track the work for our engineering teams across our two hotels. It's a great tool and getting better all the time.
Pros
Hippo is fairly easy to set up and use and it's simple enough to easily roll out to other users. The recurring / scheduled WOs are great for PM. The recently-released app makes Hippo even easier to use when mobile -- a key feature for my organization. The calendar view is important for our team. I like the database query tool, but wish you could duplicate queries. The customer service is excellent! -- second to none!
Cons
The primary challenge for our organization using Hippo is finding WOs once open. It would be nice if there were a bucket/queue for NEW WOs awaiting assignment instead of having to search for them amidst all the other work orders. Search is getting better and easier with the app, but requires re-entering search criteria every time you click into a WO and back out. Also, it would be nice if there were a way to time-delay/park items ("snooze this for a week and the put it back in the queue to be assigned"). Lastly, I would love if there were a way to customize the WO field layout, remove fields, add custom fields and change whether ANY field is required or not (instead of the 4 that can be modified).
Reasons for Choosing Hippo CMMS
The other product was slow and not customizable to our needsReasons for Switching to Hippo CMMS
Price and feature set. Hippo had everything we needed and nothing we didn't.Response from Hippo CMMS
Thank you, Christoper, for the honest review!
We will definitely take your suggestions into consideration for what we could improve on, we always love to hear feedback on how we could become an even better product.
Cheers!
- Industry: Facilities Services
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Absolutely critical maintenance tool
Reviewed on 2022-08-22
I originally started using Hippo CMMS as a user/technician. This application is user friendly and...
I originally started using Hippo CMMS as a user/technician. This application is user friendly and critical to time management. It is a really great time keeping tool for a technician.
Now as an administrator, Hippo has made work load and work flow manageable easy whether I am using the App on my laptop. The Hippo CMMS app puts "people management" at you fingertips no matter where I am onsite.
As an administrator, having a lifeline to [SENSITIVE CONTENT] (Customer Success Manager) has been invaluable.
Pros
The ease of use is what I like most.
Portability of the Hippo CMMS app on my iPad.
Cons
None.
Any questions or issues sre handle with just a phone call.
- Industry: Education Management
- Company size: 201-500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
An execellent tool
Reviewed on 2019-08-19
Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use....
Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.
Pros
The software is user-friendly.
In a few clicks, you can find what you are looking for.
Good in extracting reports.
Hippo it is organized and store thing properly.
Cons
You can't close more than one work order per time.
Adding a piece of equipment, or adding a location should be more natural than add one by one.
We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first.
Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.
Response from Hippo CMMS
Hi Thiago,
As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster.
I know you are in touch with our support team often, and please continue to reach out to us.
Have a great day and enjoy the rest of our summer!
Mel Motoch
- Industry: Health, Wellness & Fitness
- Company size: 201-500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Maintenance On the Move!
Reviewed on 2022-07-07
Hippo has greatly assisted with communication and productivity in that all work orders are real...
Hippo has greatly assisted with communication and productivity in that all work orders are real time and technicians see the job immediately after being approved. All of our staff have link on our intranet to the Hippo log in screen where they are able to enter a work order. The work order allows for emailing the professional vendor if necessary, as well as communicate with the employee if more detail is needed to understand the work order. We have more control over what we purchase as it can be logged into inventory and we have a good idea now of wear and tear on our equipment and systems. Lots of individual customization is available to make the Hippo system work the way you need it to!
Pros
Our agency was looking for a building maintenance software that would track our work, tell us information about our equipment and systems, and help us manage our daily work. A team of employees that included a director, manager, and team members looked at approximately six different products and chose Hippo CMMS. We really liked that the software had the ability for us to scan in maps of our buildings and where equipment or a system were located. We were able to create a reporting environment for each of our buildings and could visually see where equipment went and work had been done. I think this was the feature that set Hippo apart from the others.
Cons
I believe the modules we struggle with the most are the adding resources to a work order. The system has the ability to add another technician or "resource", but there is limited area to add what the original resource accomplished prior to assigning another resource. This can lead to some confusion when someone takes on the job after the original resource.
Also adding inventory is time consuming. We plan to explore bar coding to inventory can be purchased and scanned into the module.
Hippo CMMS FAQs
Below are some frequently asked questions for Hippo CMMS.Q. What type of pricing plans does Hippo CMMS offer?
Hippo CMMS offers the following pricing plans:
- Starting from: US$35.00/year View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Hippo Starter: $35 / User / Month Hippo Plus: $55 / User / Month Hippo Pro: $75 / User / Month
Q. Who are the typical users of Hippo CMMS?
Hippo CMMS has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Hippo CMMS support?
Hippo CMMS supports the following languages:
English, French, Spanish
Q. Does Hippo CMMS support mobile devices?
Hippo CMMS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Hippo CMMS integrate with?
We do not have any information about what integrations Hippo CMMS has
Q. What level of support does Hippo CMMS offer?
Hippo CMMS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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