About Hippo CMMS
Hippo CMMS is a maintenance management software tool for organizations of all sizes. Quick and easy to implement, it is a SaaS solution that offers a customized interface designed to suit users' operational maintenance needs. Hippo’s UX design principle has always been the same: features only have value if they're easy to find and use. The layout is clean and intuitive, making the software a breeze to learn. Customers see a fast return on investment.
Hippo CMMS has been providing user-friendly maintenance software to organizations in manufacturing, healthcare, education, hospitality, sports and recreation, property management, and municipalities since 2004. Hippo CMMS has designed their computerized maintenance management system software with the intention of "making the complex simple." Hippo offers the features required by organizations to streamline operations but designed the application to be intuitive. Hippo CMMS can be used by everyone within an organization, whether they're tech-driven VPs and CIOs, or not so tech-savvy. The system enables work orders processing, carrying out maintenance requests, managing preventive maintenance and spare parts, and report generation by employees at all levels.
Hippo CMMS comes with all the modules and features necessary to streamline most maintenance operations: a maintenance request portal, on demand work order management, preventive maintenance, inventory management, fleet maintenance, mobile work order management, reporting and extraction tools.
Hippo CMMS training and support staff work with clients during implementation, from start to finish, and continue supporting them throughout their subscription. Hippo offers an array of services to make sure implementation goes smoothly: site audits, data migration, software customization, and on-site and web-based training.
Key benefits of Hippo CMMS
Preventive Maintenance for Facilities and Equipment: easily store and access asset information like ID tags, O&M manuals, and warranty info. Hippo’s preventive maintenance software has all the tools you need to maximize equipment longevity.
Complete Work Order Management: review maintenance requests and then generate, prioritize, assign, and track work orders packed with everything technicians need to close out efficiently, accessible directly from the mobile app.
Data-Driven Equipment Maintenance Management: access comprehensive asset data that's safe, secure, and searchable. Everything from digital copies of manuals, schematics, warranties, and photos to comprehensive inspection and maintenance histories.
Simple, User-Friendly CMMS: see a fast implementation and ongoing ROI on your investment. Because Hippo is easy to learn and use, organizations see solid buy-in and high adoption rates.
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- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
From Clipboard to Computer
Reviewed on 2018-12-19
Before HIPPO CMMS all of our maintenance records were paper and clipboard. With HIPPO CMMS we are...
Before HIPPO CMMS all of our maintenance records were paper and clipboard. With HIPPO CMMS we are able to keep track of the preventative maintenance in a more proactive way than before. HIPPO CMMS helps us to preform predictive maintenance that we were unable to do in the past because it allows us to keep all information pertaining to equipment in one place with better, faster searching capabilities.
Pros
HIPPO CMMS gives us the ability to run individual reports for each piece of equipment. These reports help with capital expenditures when cost justification is needed.
Cons
It would be nice to have some sort of text box linked to each piece of equipment where you could keep notes and helpful information instead of using the Documents tab. If I need to write a note about a piece of equipment I have to edit a document then reload it to the HIPPO system.
Response from Eptura
Hi Alexander,
Thanks for taking the time to leave us a review and your feedback. Nothing makes our team happier than hearing about another successful implementation.
We definitely have data fields associated with equipment for comments and notes. Our team will be reaching out to you in the new year to see how we can make your experience even better.
If you don't want to wait, drop us a line or send us an email and let us know of anything we can do to improve.
Daniel
- Industry: Cosmetics
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
with Hippo CMMS we create visibility and transparency
Reviewed on 2019-04-15
With Hippo in 2018 we were able to achieve about 90% of our total demand orders on time an in full,...
With Hippo in 2018 we were able to achieve about 90% of our total demand orders on time an in full, we know that there are a room to improve, but, at least now we can measure our progress. Inventory of parts that easily can be related to any machine activity helping us to keep the control of the parts purchased, creating alerts when replenishment is required just entering the threshold with the min and max desire.
Pros
Equipment management, Scheduling preventive maintenance and creation of demand orders giving us an increase in productivity.
Cons
For a regular use, non an IT person, the reporting is not flexible, export information from tables is difficult to relate the fields.
Response from Eptura
Hi Jeronimo,
Thank you for your kind review! I'm glad that using Hippo has helped Oxygen Development in reaching such a high completion rate of work orders. It's also great that you can keep track of the company's progress.
Thanks for your feedback regarding the reporting feature as well. Our Development Team is always looking for ways to improve the reporting feature, and your feedback is extremely valuable for improving the Hippo software.
If you need any further assistance, or you have more feedback, please don't hesitate to reach out to us!
Heidi Chin
Customer Success Adviser
p. 866-956-2859 ext. 227
e. [email protected]
- Industry: Facilities Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Functional for PM's reviewing
Reviewed on 2020-09-14
Frustrating!
Frustrating!
Pros
The PM scheduling is helpful. It was difficult to use at first. The integration took a long time.
Cons
History of work is lacking. Should be able to pull up all work performed in comments section for each individual piece of equipment. When scheduled work orders are sent out a history of that piece of equipment being attached to the work order would be extremely useful. At this time this does not meet what I need. I have been in the industry for 30+ years, hotels and HOA high rises, construction etc. have set up multiple pm's and this one lacks in the info I have mentioned.
Thanks,
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Leading CMMS, Becoming Better and Better
Reviewed on 2019-09-24
Our company has been entirely reactive in maintenance, relying on our maintenance team to respond...
Our company has been entirely reactive in maintenance, relying on our maintenance team to respond to emergencies through word-of-mouth via numerous varying channels of communication. Ownership wanted a control device to have some sort of idea of the maintenance issues in play; after researching, we found the whole world of CMMS', and Hippo. The free trial was a good toe-dipping, and the Hippo team was extremely helpful in orienting us to the ideas of Preventative Maintenance, Work Orders, etc. We had a smooth onboarding process and as of ~4 months, adoption is going very well.
Pros
The best thing about HippoCMMS is excellent customer service. Quickly and courteously responsive, the reps discuss in detail the various questions and suggestions brought forward. They are also diligent in finding answers and solutions.
Cons
There are still some aspects of Hippo that are slightly awkward: sometimes there is no way to accomplish what you want-- though Hippo is very receptive to suggestions. Other times, the only way to accomplish what you want is by an inelegant series of steps-- but, again, Hippo has been incredibly willing to listen to such concerns and to implement new methods. I imagine there are some User requests that are simply impractical or incompatible with the software architecture. But so far Hippo has found a way to either solve my challenges or deal with them so that I'm happy overall.
Response from Eptura
Thank you for your great review!
I'm glad you had a great onboarding experience and that our support team is being helpful. Please keep sharing your suggestions and insights with us. Your feedback is extremely important for us to keep improving Hippo. Please don't hesitate to contact us if you ever need any assistance.
Warm regards,
Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | [email protected]
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Facility Maintenance Made Easy
Reviewed on 2018-10-03
Pros
I like that you can limit the access a user has. This is our main form of communicating any issues that may arise within the facility and with so many users a work order can easily get closed or rejected so it's nice to limit what they have access to. The software is pretty self explanatory.
Cons
I would really like to be able to edit/revise a completed work order. Sometimes a document or amount gets revised after-the-fact and it would be nice to not have to open/associate a new work order.
Response from Eptura
Thanks for the great feedback Veronica. It has been great working with you and the others at Camel back Ranch over the past 4 years.Also glad to hear that you find Hippo user friendly and simple - that is what we aim to do. Even better, Hippo is still relevant and useful in streamlining facilities maintenance for you. We hear you on the completed work order edit - it's very high on our priority list.
Hippo CMMS FAQs
Below are some frequently asked questions for Hippo CMMS.Q. What type of pricing plans does Hippo CMMS offer?
Hippo CMMS offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Hippo Plus: $55 / User / Month Hippo Pro: $75 / User / Month
Q. Who are the typical users of Hippo CMMS?
Hippo CMMS has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hippo CMMS support?
Hippo CMMS supports the following languages:
English, French, Spanish
Q. Does Hippo CMMS support mobile devices?
Hippo CMMS supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Hippo CMMS integrate with?
We do not have any information about what integrations Hippo CMMS has
Q. What level of support does Hippo CMMS offer?
Hippo CMMS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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