InGenius Overview

What is InGenius?

InGenius® quickly and easily adapts to unique contact center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and customer satisfaction.

InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and enhanced call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of customer call interactions for intelligent decision-making

InGenius Overview

Pricing

Starting from
$32.00/month

Pricing options

Free Trial
Subscription
Value for money

Deployment support included. Discounts available for non-profits. Please contact InGenius for pricing applicable to your situation.


InGenius Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Automated Call Logging - Create call log templates for easy, standardized call notes
See call duration, use call controls and create new records right from InGenius Connector Enterprise
Click-to-Dial: click on any phone field to dial with your softphone or handset
Screen Pop - see customer information before the call is connected, without manually looking it up
InGenius Connector Enterprise supports blended agents with Salesforce Omni-Channel
Integrate your phone system into your CRM for improved productivity and a better customer experience
InGenius screenshot: Automated Call Logging - Create call log templates for easy, standardized call notes InGenius screenshot: See call duration, use call controls and create new records right from InGenius Connector Enterprise InGenius screenshot: Click-to-Dial: click on any phone field to dial with your softphone or handset InGenius screenshot: Screen Pop - see customer information before the call is connected, without manually looking it up InGenius screenshot: InGenius Connector Enterprise supports blended agents with Salesforce Omni-Channel InGenius screenshot: Integrate your phone system into your CRM for improved productivity and a better customer experience

InGenius Reviews

InGenius Reviews

Overall rating
4.5
/
5
Excellent
1

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4
Features
4
Ease of Use
4.5
Customer Support
5
100% recommended this app
Jacob G.

InGenius is such a helpful tool


Sulabh K.

Ingenius CTI

We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front.

They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.


Jacob G.
Industry: Higher Education
Company size: 201-500 Employees

InGenius is such a helpful tool

Used Daily for 2+ years
Reviewed on 5/31/2019
Review Source: Capterra

Pros

InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)

Cons

Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

Response from InGenius

Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sulabh K.

Ingenius CTI

Reviewed on 12/9/2016
Review Source: Capterra

We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front.

They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

Response from InGenius

Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working.

You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
8/10
Based on 2 user ratings
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InGenius Pricing

InGenius Pricing

Starting from
$32.00/month
Free Trial
Subscription
Value for money

Deployment support included. Discounts available for non-profits. Please contact InGenius for pricing applicable to your situation.

Deployment support included. Discounts available for non-profits. Please contact InGenius for pricing applicable to your situation.

Value for Money
4/5
Based on 2 user ratings
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InGenius Features

InGenius Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4/5
Based on 2 user ratings
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Categories

Additional information for InGenius

Additional information for InGenius

Key features of InGenius

  • Automatic Call Logging
  • Click-to-dial
  • Leads, accounts, opportunities, etc.
  • Multi-line and multiple call centers
  • Search-and-dial
  • With screen-pops

Benefits

  • Integrate your CRM: InGenius is designed to integrate an existing phone system with Microsoft Dynamics CRM/365, Salesforce and ServiceNow to leverage every call with personalized customer information.

  • Leverage your existing phone system: InGenius works with telephony systems, and existing call queues and routing. InGenius supports Asterisk, Avaya, Cisco, Genesys and Mitel phone systems.

  • Improve customer satisfaction: CTI puts the caller's information at your agents' fingertips. Provide a warm start and eliminate redundant questions to the caller with screen pop and screen transfer.

  • Increase productivity: View customer interactions in a single cockpit. InGenius saves an average of 1 minute per call, increasing call capacity.

  • Gain a 360-degree view: Have visibility into all customer touchpoints with consistent call logging and enhanced call reports. InGenius tracks agent efforts in detail for compensation and benchmarking.

  • InGenius FAQs

    InGenius FAQs

    Below are some frequently asked questions for InGenius.

    Q. What type of pricing plans does InGenius offer?

    InGenius offers the following pricing plans:

    Starting from: $32.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Deployment support included. Discounts available for non-profits. Please contact InGenius for pricing applicable to your situation.

    Q. What are the main features of InGenius?

    InGenius offers the following features:

    • Automatic Call Logging
    • Click-to-dial
    • Leads, accounts, opportunities, etc.
    • Multi-line and multiple call centers
    • Search-and-dial
    • With screen-pops

    Q. Who are the typical users of InGenius?

    InGenius has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does InGenius support?

    InGenius supports the following languages:

    English

    Q. What type of pricing plans does InGenius offer?

    InGenius has the following pricing plans:

    Subscription

    Q. Does InGenius support mobile devices?

    We do not have any information about what devices InGenius supports

    Q. What other apps does InGenius integrate with?

    InGenius integrates with the following applications:

    Asterisk, Avaya Aura Call Center Elite, MiContact Center, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Service Cloud, ServiceNow

    Q. What level of support does InGenius offer?

    InGenius offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials