---
description: Detailed reviews on MindTouch based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare MindTouch with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: MindTouch Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Publishing and Subscriptions Software](/directory/162/publishing/software) > [MindTouch](/software/101913/mindtouch)

# MindTouch

Canonical: https://www.getapp.ca/software/101913/mindtouch

> MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions that help mid-size to large organizations improve self-service, enhance agent assistance and increase customer lifetime value.
> 
> Verdict: Rated **3.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of MindTouch

\- Intelligent Search \& Google Optimization improve content findability and discoverability for reduced costs, increased revenue, decreased churn and a better self-service experience.

- Personalization \& Permissions make surfacing the right content to the right people fast and easy for increased efficiencies, maximum security, and a better customer experience.

- Extensibility \& Integrations offer a single point of truth so employees, agents and customers receive a consistent user experience regardless the touchpoint or device, and organizations enjoy faster ROI and maximum investment protection.

- Analytics \& Actionable Insights give organizations real-time data that identifies areas for improvement so organizations can continually enhance the customer and agent experience, while increasing ROI. 

- Scalability \& Availability ensure organizations can handle usage spikes without performance degradation, while delivering 24/7 service even when their agents can’t for improved customer satisfaction and increased operational efficiencies.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 3 Reviews |
| Ease of Use | 2.7/5 | Based on overall reviews |
| Customer Support Software | 2.7/5 | Based on overall reviews |
| Value for Money | 2.3/5 | Based on overall reviews |
| Features | 2.7/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: MindTouch
- **Founded**: 2005

## Commercial Context

- **Starting Price**: US$100,000.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: SaaS subscription model includes solution pricing and per named user pricing. MindTouch offers unlimited knowledge consumption and content storage at no additional charge. NOTE: Pricing can vary based on specific customer requirements.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- CRM Software
- Catalog Management
- Chatbot Software
- Communication Management
- Content Management System (CMS) Software
- Decision Support Software
- Feedback Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management Software
- Live Chat Software
- Reporting/Analytics
- Search/Filter
- Self Service Portal
- Text Editing

## Integrations (4 total)

- Five9
- SAP Customer Experience
- Salesforce Service Cloud
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Publishing and Subscriptions Software](https://www.getapp.ca/directory/162/publishing/software)

## Related Categories

- [Publishing and Subscriptions Software](https://www.getapp.ca/directory/162/publishing/software)
- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software)
- [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software)
- [Knowledge Base Software](https://www.getapp.ca/directory/2823/knowledge-base/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)
4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Best Knowledge base I have used" — 5.0/5

> **Jace** | *November 15, 2024* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: There are so many things that I liked about this tool, but the first one I will describe is its search capabilities. It would return the most relevant articles or even suggest articles similar to your keywords. There were also functionality where you could have internal only sections, which was awesome. Then there is a ratings system, so you could see how many people view your articles and how many liked them. It was an amazing tool that we let any employee submit articles and get rewards based on the number written.
> 
> **Cons**: When we were using the tool, there was not a great way to structure articles, where you just read topic A, next try topic B.

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### "Antiquated product with terrible" — 3.0/5

> **Irfan** | *June 7, 2018* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: It worked, but there are way better products out there for cheaper. The onboarding process was good.
> 
> **Cons**: Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

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### "Outdated tool that does not provide a fairly useful, appealing document site" — 1.0/5

> **Ana Maria** | *July 28, 2023* | Computer Software | Recommendation rating: 0.0/10
> 
> **Pros**: I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users.
> 
> **Cons**: Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features,  no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing.
> 
> It's been awful, I don't recommend it to anyone,

## Links

- [View on GetApp](https://www.getapp.ca/software/101913/mindtouch)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/mindtouch/> |
| en-AE | <https://www.getapp.ae/software/101913/mindtouch> |
| en-AU | <https://www.getapp.com.au/software/101913/mindtouch> |
| en-CA | <https://www.getapp.ca/software/101913/mindtouch> |
| en-GB | <https://www.getapp.co.uk/software/101913/mindtouch> |
| en-IE | <https://www.getapp.ie/software/101913/mindtouch> |
| en-NZ | <https://www.getapp.co.nz/software/101913/mindtouch> |
| en-SG | <https://www.getapp.sg/software/101913/mindtouch> |
| en-ZA | <https://www.getapp.za.com/software/101913/mindtouch> |
| es | <https://www.getapp.es/software/101913/mindtouch> |
| es-CL | <https://www.getapp.cl/software/101913/mindtouch> |
| es-CO | <https://www.getapp.com.co/software/101913/mindtouch> |
| es-MX | <https://www.getapp.com.mx/software/101913/mindtouch> |
| fr | <https://www.getapp.fr/software/101913/mindtouch> |
| fr-BE | <https://fr.getapp.be/software/101913/mindtouch> |
| fr-CA | <https://fr.getapp.ca/software/101913/mindtouch> |

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