JotForm

Pros

- Very good designed forms
- Very easy to create a form
- Much types to select
- Cal also create a product form

Cons

I didn't had much cons but I'm gonna say some.
- Takes a little more time to make a form.
- I had difficulty to add a white block.

Pros

When Adobe stop offering their online form option, I needed a replacement! I researched a variety of options and went with JotForm. The top features are the ease of use (great interface even for beginners), available templates and the ability to export the form in a variety of formats - embed in a website, fillable PDF, email, etc. Another valuable feature is the management of submissions. Simple to use, easy to manipulate or expert.

Cons

At first, there were some accessibility issues. The developers are currently addressing those issues; they just offered a webinar on how to incorporate ADA compliance. Most of the minor problems when I first started using JotForm have been addressed or improved.

Pros

Easy for everyone in the team to use. Great conditional logic. Very useful widgets e.g. signature collection, photo/camera upload.

Cons

More competitive pricing would be helpful - otherwise raising the monthly submission limits.

Pros

Jotform is pretty easy to use and set up decent looking forms that you can embed. Our non technical team members have been able to use it.

Cons

Recently, we stopped receiving our forms, mysteriously. We have a paid account and I contacted support which is e-mail only. Apparently, their idea of support is blame Google and shrug it off. Through the course of 4 e-mails over 3 days, we've whitelisted their IP's in our G-suite admin settings, updated our MX records, etc. done everything they've asked over the course of 4 or 5 support requests.

We've used G-Suite (Google Apps) for 8 years and never had a problem with Jotform. The messages aren't in our spam folders. Their promise to escalate the support, never materialized.

Products are only as good as their support, and they basically don't have modern support standards.

Pros

Jotform started out as a simple webform application and has grown tremendously since I started using it in 2015. The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options. HIPAA compliance and form Encryption make collecting sensitive information very secure. Customer service is quick to respond and people trying to use JotForm to create forms for Phishing are identified and locked out until they prove they are legitimate (it happened to me when trying to create an online W-9 for our clients.

Cons

JotForm just released JotForm Reports which may solve my primary "complaint". While you can create awesome notification emails which shows the data collected, You are not able to specify in the notifications to exclude fields with no response. This was important for us and required we use a different vendor since we could not create a workaround.