JotForm

JotForm

Robust forms that work anywhere

4.6/5 (423 reviews)

JotForm Overview

What is JotForm?

JotForm Mobile Forms is a completely free and reimagined app that gives users the flexibility to work anywhere, easily collaborate, and streamline their data collection process – all on the go. Here’s a look at some of its features. Create and edit forms. Building forms just got a whole lot easier. Quickly and easily create forms and make edits on the go. Offline data collection. Whether you’re in the field, on a mountain, or flying over the sea, gather important information offline — with no internet connection. Advanced form fields. Take advantage of advanced form fields, such as geolocation, voice recording, and e-signatures to get more complete data for your business. Kiosk mode. Kiosk mode allows multiple people to fill out a form over and over again on a single device. Use kiosk mode at trade shows or conferences to collect important information. Assign forms. Assign forms to your teammates so they can access, fill out, view, and manage their responses. Customize Notifications. Enable or disable notifications on your forms so you can cut through the noise and stay on top of what matters most. Share your forms and submissions. Easily share your forms and form submissions via email, text, or through other apps. Be sure to download it on the App Store or Google Play Store.

JotForm Overview

Pricing

Starting from
$19.00

Pricing options

Free Trial
Free
Subscription
Value for money

Free 100 form submissions/month. You can even stretch the limit to 200 without paying. If you need more submissions the price starts from $19/month.


JotForm Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Danish, Dutch, English, Finnish, French and 9 others, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

Screenshots

JotForm screenshot:
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JotForm Reviews

JotForm Reviews

Overall rating
4.6
/
5 423 reviews
Excellent
286

Very good
112

Average
15

Poor
4

Terrible
6

Value for Money
4.5
Features
4.5
Ease of Use
4.6
Customer Support
4.4
94% recommended this app
Nathan R.

Business forms made easy

We run the forms for all our websites through JotForm. The form responses are collected in a database and we are able to display the results in html tables on our intranet. There is even BI on tap, so questions that have defined responses, such as a multiple choice questions, can be visually represented on web pages as graphs. When it comes to collecting information, JotForm has become an indispensable tool in our arsenal.


Kathleen C.

Form Builder that keeps getting Better

I create all the forms and share them with several faculty and staff here at the College. The software very intuitive, so there's little training needed for others to work with it. The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter. I've watched the company grow, offering more support and more features, while still keeping the cost for the end user reasonable!


Christopher K.

The Most Powerful Form Builder Online, Anywhere.

Fantastic. From the limitless possibilities with the form builder to the knowledgeable Q&A support staff, JotForm definitely has a winning solution. I would recommend this for small and large businesses, from technical to food service, from cars to dress alterations, from vacation rentals to feedback portals. The people at JotForm listen to feedback and feature requests, I myself was able to have a widget updated after I found a bug that had previously gone unnoticed. You won't find a better combination of power, flexibility, compatibility, user-friendliness, and helpful support in such a refined package.


Scott H.

It's great, until you need support


Ashley S.

Awesome product, frequent updates, easy to use!

Overall JotForm has been irreplaceable for our company. So many of our processes have been streamlined and built around JotForm, it's truly saved us countless hours of time each week. Their customer support is very responsive and helpful in resolving any issues with software use.


Nathan R.
Industry: Public Policy
Company size: 13-50 Employees

Business forms made easy

Used Weekly for 2+ years
Reviewed on 12/17/2018
Review Source: Capterra

We run the forms for all our websites through JotForm. The form responses are collected in a database and we are able to display the results in html tables on our intranet. There is even BI on tap, so questions that have defined responses, such as a multiple choice questions, can be visually represented on web pages as graphs. When it comes to collecting information, JotForm has become an indispensable tool in our arsenal.

Pros

I became a JotForm user when Adobe sunsetted its FormsCentral product and I've never looked back. With a little effort, truly anyone can build an attractive, functional form using JotForm. You don't have to know any html, CSS, JavaScript, etc. That said, you will probably have to know some CSS to get a form to look just the way you want it to if you are adding it to your website. At least that is my experience. While the the form builder does allow for extensive customization, I've found that I've had to add my own CSS to achieve the perfect look I was seeking. Fortunately, JotForm makes tweaking the form look using your own code very easy.

JotForm is a very mature and feature-rich platform that contemplates nearly any form need, from conditionals, to calculations, to autoresponders. All field types are available and it's easy to set the properties for each, such as required, character limits, hover text, example text, etc. Using URL parameters, you can pre-populate your form fields, too. You can also use hidden fields to perform calculations or set up honey pots for security. Perhaps the nicest thing about JotForm is all its options are available to every form you build, regardless of which level you buy (or even if the free tier is all you need). What you pay for is the number of forms and the number of submissions.

There are literally hundreds of plugins that extend functionality, all included. Customer support is top notch and documentation extensive.

Cons

We purchased a tier that allows up to ten users, however, only the primary user can create forms up to the tier limit--the others users essentially have the limits of the free plan. The only way they can avoid those limits is by moving forms they create to the primary user and sharing the form. I've also occasionally experienced issues with payment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kathleen C.
Industry: Higher Education
Company size: 201-500 Employees

Form Builder that keeps getting Better

Used Daily for 2+ years
Reviewed on 1/10/2020
Review Source: Capterra

I create all the forms and share them with several faculty and staff here at the College. The software very intuitive, so there's little training needed for others to work with it. The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter. I've watched the company grow, offering more support and more features, while still keeping the cost for the end user reasonable!

Pros

When Adobe stop offering their online form option, I needed a replacement! I researched a variety of options and went with JotForm. The top features are the ease of use (great interface even for beginners), available templates and the ability to export the form in a variety of formats - embed in a website, fillable PDF, email, etc. Another valuable feature is the management of submissions. Simple to use, easy to manipulate or expert.

Cons

At first, there were some accessibility issues. The developers are currently addressing those issues; they just offered a webinar on how to incorporate ADA compliance. Most of the minor problems when I first started using JotForm have been addressed or improved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Christopher K.
Industry: Food & Beverages
Company size: 501-1,000 Employees

The Most Powerful Form Builder Online, Anywhere.

Used Other for 2+ years
Reviewed on 9/20/2019
Review Source: Capterra

Fantastic. From the limitless possibilities with the form builder to the knowledgeable Q&A support staff, JotForm definitely has a winning solution. I would recommend this for small and large businesses, from technical to food service, from cars to dress alterations, from vacation rentals to feedback portals. The people at JotForm listen to feedback and feature requests, I myself was able to have a widget updated after I found a bug that had previously gone unnoticed. You won't find a better combination of power, flexibility, compatibility, user-friendliness, and helpful support in such a refined package.

Pros

In short, everything. For starters, the ability to sign up for free and begin immediately creating forms that work within minutes is unmatched. I am impressed by the extensive amount of widgets that can be utilized for custom data entry, from QR code scanners to file uploaders to widgets that can perform custom calculations. The logic editor for controlling if and where questions, textboxes, widgets, etc. appear is very powerful and allows for virtually limitless form possibilities.

I've used these to in conjunction with QR scanners to load pre-populated forms that allow technicians at my workplace to upload photos of machine issues, describe repair procedures, and even add parts used for repairs. Seperately I've also worked on forms used to report inventory / ERP data discrepancies that can be mailed to specific recipient groups based on which part of the ERP system is in question.

I could ramble on about the endless customization with the design editor, the ability to do advanced back-end coding including the addition of dedicated HTML, PHP, and other code languages, the ability to integrate forms with everything from Google Drive to Airtable to PayPal, secondary integrations with Microsoft Flow, you name it. And the amazing thing to me is, the forms look stunning on desktops, tablets and mobile devices. And if you don't like how a particular widget looks, crack open the CSS on the back end and you can build pretty much anything.

Cons

The power and capabilities of the system can be a bit overwhelming to a new user. There isn't an easy tutorial to get you going right off the bat, so you're left searching at times for how best to accomplish a particular goal with your form. That said, the Q&A portion of the website is very helpful, and the ability to ask questions and get fast feedback more than offsets any initial disorientation.

The only other con is the weak integration with Microsoft products and web-based services. I'm not sure what the issue there is, but it has been a hiccup during my integrations and projects. There are work-arounds for this, but those are weak as well. That said, JotForm is always developing new plug-and-play integrations, which means this is something that could be seen in the future. And they listen to their users' feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Scott H.
Industry: Wholesale
Company size: 2-10 Employees

It's great, until you need support

Used Daily for 2+ years
Reviewed on 7/24/2017
Review Source: GetApp

Pros

Jotform is pretty easy to use and set up decent looking forms that you can embed. Our non technical team members have been able to use it.

Cons

Recently, we stopped receiving our forms, mysteriously. We have a paid account and I contacted support which is e-mail only. Apparently, their idea of support is blame Google and shrug it off. Through the course of 4 e-mails over 3 days, we've whitelisted their IP's in our G-suite admin settings, updated our MX records, etc. done everything they've asked over the course of 4 or 5 support requests.

We've used G-Suite (Google Apps) for 8 years and never had a problem with Jotform. The messages aren't in our spam folders. Their promise to escalate the support, never materialized.

Products are only as good as their support, and they basically don't have modern support standards.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Ashley S.
Industry: Management Consulting
Company size: 2-10 Employees

Awesome product, frequent updates, easy to use!

Used Weekly for 2+ years
Reviewed on 9/29/2019
Review Source: Capterra

Overall JotForm has been irreplaceable for our company. So many of our processes have been streamlined and built around JotForm, it's truly saved us countless hours of time each week. Their customer support is very responsive and helpful in resolving any issues with software use.

Pros

We've been using JotForm for years as we've grown our small business to solve problems, collect data, and streamline processes. JotForm has been one of the easiest softwares to use, learn, and implement in our organization. The best part about JotForm is how easy it is to use - with drag and drop options, excellent customer support, and regular updates to improve building the forms. I would also add that it is unbelievably customizable. There are tons of templates to choose from that can be plug and play or drastically modified to fit the needs of the task at hand.

Cons

There is almost nothing but high praise for this software. Most issues I've run into over the years (formatting problems, pdf compatibility, etc.) have all been addressed and improved upon with each update. There are still some issues with designing pdf files and editing layouts of automatic emails but nothing that impedes the functionality or use too much. I'm also confident that these issues will only continue to improve based on JotForm's track record of catering to its customer needs.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 423 user ratings
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JotForm Pricing

JotForm Pricing

Starting from
$19.00
Free Trial
Free
Subscription
Value for money

Free 100 form submissions/month. You can even stretch the limit to 200 without paying. If you need more submissions the price starts from $19/month.

Free 100 form submissions/month. You can even stretch the limit to 200 without paying. If you need more submissions the price starts from $19/month.

Value for Money
4.5/5
Based on 423 user ratings
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JotForm Features

JotForm Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Custom Forms
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Product Catalog
Reporting & Statistics
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Integration
eCommerce Management
Features
4.5/5
Based on 423 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for JotForm

Additional information for JotForm

Key features of JotForm

  • 24/7 Support
  • 2500+ Form Templates
  • 40+ Form Fields
  • Captcha & ReCapthca
  • Conditional Logic & Branching
  • Form Themes
  • Fully Customizable Forms
  • Multi-Users
  • Payments, Subscriptions, Donations
  • SSL Secure Forms
  • Submission Limiter
  • Universal & Mobile Uploads
  • Visual Report Builder

Benefits

Digitize your forms and surveys
✓ Save time and money with paperless forms.
✓ Generate, view, and edit forms.
✓ Collect and manage data instantaneously.

Collect data anytime & anywhere, even offline
✓ Fill out your forms and review submissions on the go without having to wait until you
have access to a computer.
✓ Once you are back online, JotForm syncs your data automatically.

🧡 No internet connection, Wi-Fi, or LTE data usage needed!

👍 Advanced Form Fields
✓ GPS location capture
✓ QR code and barcode scanner
✓ Voice recorder
✓ Signature capture
✓ File upload
✓ Take photo

📌 Run your forms and surveys in kiosk mode
✓ Enter kiosk mode to collect multiple submissions from a public or personal device.
✓ Lock down your app and turn your device into an online or offline survey station.
✓ Continue without locking to look at your other forms.
✓ Go from a completed survey to the start page automatically and securely.
✓ Perfect for trade shows, conferences, and fundraisers

Surveys display full screen — no toolbars or menus will be available.

🔔 Take action quickly with notifications
✓ Receive instant push notifications for each response
✓ Enable or disable notifications for specific forms

📌 Collaboration with your team
✓ Share forms via email, text, and other mobile apps (Facebook, Slack, LinkedIn, etc.)
✓ Assign forms to members of your team to send and view responses
✓ Team members can access their forms without a JotForm account
✓ Take an action according to your team responses.

With JotForm Mobile Forms, you can quickly access every JotForm feature from your mobile device. New to JotForm? Here’s what you can do with the world’s easiest form builder:

🚀 Build Any Form in Seconds
✓ No coding skills required
✓ Drag-and-drop Form Builder
✓ 5,000+ customizable form templates
✓ If you need, login or sign up with your Google account
✓ Create registration forms, application forms, order forms, contact forms, sign-up forms, offline surveys, and more!

⚙️ Automate Your Workflow
✓ Add conditional logic, calculations, and widgets
✓ Set up autoresponders for confirmation emails and reminders
✓ Generate analytics reports for your data

📌 Connect with Your Favorite Apps
✓ Integrate with CRM software, email marketing lists, cloud storage, spreadsheets, and
payment processors
✓ Popular integrations: PayPal, Square, Google Calendar, Google Sheets, Airtable,
Dropbox, Mailchimp, Zoho, Salesforce
✓ Connect with thousands of more apps using JotForm’s Zapier integration

💸 Collect Money Online
✓ Accept credit cards for one-time payments, recurring payments, and donations
✓ Integrate with 35 secure payment gateways, including PayPal, Square, Stripe, and
Authorize.Net
✓ No additional transaction fees

🚀 Publish Your Form Anywhere
✓ Copy and paste a short embed code into your web page HTML
✓ Embed on any web page, such as WordPress, Facebook, Blogger, Weebly, Squarespace,
and Wix

🔒 Protect Your Data
✓ 256-bit SSL encryption
✓ PCI DSS Level 1 compliance
✓ GDPR compliance

JotForm FAQs

JotForm FAQs

Below are some frequently asked questions for JotForm.

Q. What type of pricing plans does JotForm offer?

JotForm offers the following pricing plans:

Starting from: $19.00

Pricing model: Free, Subscription

Free Trial: Available

Free 100 form submissions/month. You can even stretch the limit to 200 without paying. If you need more submissions the price starts from $19/month.

Q. What are the main features of JotForm?

JotForm offers the following features:

  • 24/7 Support
  • 2500+ Form Templates
  • 40+ Form Fields
  • Captcha & ReCapthca
  • Conditional Logic & Branching
  • Form Themes
  • Fully Customizable Forms
  • Multi-Users
  • Payments, Subscriptions, Donations
  • SSL Secure Forms
  • Submission Limiter
  • Universal & Mobile Uploads
  • Visual Report Builder

Q. Who are the typical users of JotForm?

JotForm has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does JotForm support?

JotForm supports the following languages:

Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

Q. What type of pricing plans does JotForm offer?

JotForm has the following pricing plans:

Free, Subscription

Q. Does JotForm support mobile devices?

JotForm supports the following devices:

Android, iPhone, iPad

Q. What other apps does JotForm integrate with?

JotForm integrates with the following applications:

Bitium, Built.io Flow, Campaign Monitor, Mad Mimi, Pipeliner CRM, Stripe, TEAMGATE, Teamleader, Zapier, Zoho CRM

Q. What level of support does JotForm offer?

JotForm offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials