Outreach
About Outreach
Outreach is the first and only Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach gives teams the tools they need to design, execute, and continuously improve a revenue strategy that is disciplined, achievable, and optimized for every stage of the customer journey. The world’s most effective revenue organizations, including Cisco, Okta, SAP, Siemens, and Verizon use Outreach to power workflows, put customers at the center of their business, and win in the market.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Outreach
The Outreach platform provides value across five core use cases:
- Prospect and manage accounts: Outreach empowers teams to build quality pipeline by ensuring they get the right message to the right prospect at the right time. Teams can grow, organize, and manage their books of business and find every opportunity.
- Manage and guide deals: Outreach enables sellers to align with buyers and sell with confidence. With Outreach they can guide every customer interaction with real time data insights to improve deal health and minimize any risks to deals closing.
- Coach and improve performance: Outreach helps drive revenue team rigor. Team use data to continuously scale what works and change what doesn't through targeted coaching, best practice workflows, and real time support.
- Forecast and plan: With Outreach, teams can predict revenue outcomes accurately and build an informed and achievable revenue plan through data-driven forecasting and actionable customer insights.
- Retain and expand: Teams use outreach to drive engagement and guidance along the entire customer journey with data insights.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Outreach: 82
Alternatives
Woodpecker.co
Mailshake
HubSpot CRM
Groove
Reviews
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- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best outbound sales platform, period.
Reviewed on 2017-10-10
This software is responsible for revolutionizing our outbound sales process, and it will continue...
This software is responsible for revolutionizing our outbound sales process, and it will continue to be the best tool for us for years to come. I've evaluated other options but always came back to Outreach because it's the full package.
Outbound sales is extremely scalable with this platform, and running a sales org on it is amazingly easy to manage.
Pros
I love that this software is so heavily focused on outbound sales. This isn't marketing software that you can adapt to sales, this is software created and built for sales organizations. That fact is very obvious in the way they implement their features.
Outreach always leads the way in terms of feature innovation, and they continue to offer the best outbound email settings to truly automate your process. You can drop 1000 prospects into a sequence, throttle it to send 100 per day, set it to resume OOO replies after a few days, and set it and forget it. Just set up a schedule, make sure you exclude national holidays, and you don't have to touch it ever again.
Something they also do better than anyone is their task management. I frequently have a task as a step in a sequence (I.e. Connect with the person on LinkedIn), and when a prospect hits that stage it creates a task in the system. This happens hundreds of prospects at a time, but when you start your tasks it takes you into this workflow that lets you call/email/take notes on the action and just click next to take you to the next one. Really lets you get in the flow, and is an amazing tool for inserting a manual task into a sequence that you can still get through quickly.
Some examples of awesome features include:
1) Auto resume OOO
2) Fallback text in the templates
3) Automatically skip holidays
4) Phone call integration so you don't have to leave the app
Cons
I don't know that there are any cons. The only one that I can imagine is that when you start fresh on the system, the interface can be a little bit daunting. There are actually a lot of settings, and if you don't understand the hierarchy or what you use for what, it can get very complicated.
Thankfully they have good customer support and a LOT of good documentation, so it's not that bad if you spend some time learning it.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
If you get out of your own way it's fantastic
Reviewed on 2020-04-03
Outreach has been fantastic but adoption has been the biggest issue we faced. If adoption is done...
Outreach has been fantastic but adoption has been the biggest issue we faced. If adoption is done well it will absolutely lead to better conversions of leads and revenue.
Pros
Outreach is extremely customizable and enables you to focus your time better by automating the tediousness away from prospecting and focus on the message and conversations.
Cons
Honestly it can be somewhat complex to use if you also have other tools that serve some functions that outreach allows. The best way to utilize in my opinion is to spend a ton of time up front to get the functionality the way you want and use as your exclusive tool for prospecting (aside from Sales Nav and that sort of thing)
Alternatives Considered
SalesLoftReasons for Choosing Outreach
ToutApp was essentially a mass blast email tool and led to SDRs becoming spammersReasons for Switching to Outreach
Functions and reputation
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
I hate to write a negative Review but... this experience was so bad I hope to help you pick...
Reviewed on 2022-08-20
Their sales team was bad and initially we didnt sign up, then after trailing another and also being...
Their sales team was bad and initially we didnt sign up, then after trailing another and also being frustrated with that one, we made a stupid decision to just go with Outreach, forced to buy their video onboarding, their support takes forever to answer and most answers are incorrect, when their software crashes they have a robotic response that their team gives which is reboot, they will tell that over and over, when in reality their app fails because of mismatching data on the import that they can't handle correctly. They put me on a call with an Advanced Success Manager after I complained and she was so new, she knew nothing and wasted my time for 15 minutes, It got so bad I had to get involved and it was obvious that they weren't going to be a good fit for us and they admitted however, I asked if we could jsut part ways friends, cancel our agreement, they refuse to let us out of a $26,000 contract. KNOWING we won't use it and knowing that their team said its not a good fit.
Pros
nothing. After 3 months I am walking away from a $26,000/yr contract they will NOT let us out of, so I am STILL Paying and we are NOT going to use this trash of a platform. They do NOT care about you as a client.
Cons
Using this software cut our call volume in half, we had our WORST sales month in 2 years, we had so many problems getting set up, their software crashes, notes fail to save, hubspot integration is a joke, stand alone you lose features like deal pipeline, you can not sort by last time called, their throttles don't work as explained, cannot text, the list of cons goes on and on...
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Essential for our ABM efforts
Reviewed on 2024-05-27
Pros
I use Outreach on a weekly to monthly basis to bulk email groups of customers who have been specifically pre-selected and then uploaded onto the platform. Outreach is super intuitive. I can write my outbound email sequences, with follow up emails attached, set when they're to be sent out, the space between them, whether to tie the contact information to that in Salesforce. Then within a matter of clicks I can have one email sequence sent out to hundreds of contacts. Makes ABM so much easier for us.
Cons
Nothing of note, it's not super easy to pick up initially but requires minimal training.
- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Terrific sales tool for those seeking long term growth
Reviewed on 2021-06-15
Pros
Fast learning curve. Gets reps out of SalesForce and on the phones. Great support.
Cons
Leans on the expensive side. Requires integration (time+money commitment) that simpler CRMs don't require.
Outreach FAQs
Below are some frequently asked questions for Outreach.Q. What type of pricing plans does Outreach offer?
Outreach offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact Outreach for pricing information.
Q. Who are the typical users of Outreach?
Outreach has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Outreach support?
Outreach supports the following languages:
English
Q. Does Outreach support mobile devices?
Outreach supports the following devices:
Q. What other apps does Outreach integrate with?
Outreach integrates with the following applications:
6sense, Chili Piper, Demandbase One, Dialpad, Drift, Gmail, Gong.io, HubSpot CRM, LeadIQ, LinkedIn Sales Navigator, Microsoft 365, Okta, RingCentral Contact Center, Salesforce Sales Cloud, Seismic, Sendoso, Terminus, Vidyard, ZoomInfo Sales
Q. What level of support does Outreach offer?
Outreach offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support
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See all software categories found for Outreach.
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