Buildium

I train multiple users of Buildium to use it, help fix issues as they occur. Buildium makes it very easy to do and explain. I use it everyday doing the books in full for several accounts. I never cringe when investigating accounts for other peoples' errors because Buildium is so clear.

This is the 2nd review we have posted on lack of customer services and the unwillingness of this company to assist their clients. Instead of writing a descriptive review we have decided that we will just copy and past section from the last email communication with the companies supposed "Stevie Award Winning" Customer "dis-service rep" Jeana Pndelli. You as the consumer should decide if you would want to be treats as "low priority" based on the below email.
Client: 9/27
"Hi Jeana,
I have brought this issue up with everyone from call in support up to you now. When you go into reports to search for a budget the drop down menu does not let you narrow down by typing in a letter. Therefore, we have to go through the entire list of all the properties to find the budget we need. Most all other drop downs in Buildium let you narrow down. Why not this one? "
Buildium Response: 9/27
"The "budget vs actuals" report still has legacy coding on the back-end which does not allow you to search within the property field. It has been a while since we updated this feature/report which is why the older coding still exists. I can bring this to our level two support team's attention as I agree each report parameters page should be consistent."
Client: 9/27
"Thanks but just so you know this was already sent to your level two about a year ago when I brought it up. Not sure why it takes so long to fix issues. "
Client: 10/11
What the status on fixing this issue. Last you said you sent it to level two. When will it be fixed? This is an extremely time wasting glitch to have during budget season!
Buildium Response: 10/11
I just checked on the status of this with our level two team. They let me know it was sent up to our engineers and developers.
We don't currently have an estimated time frame for when this change will be made
Client: 10/11
So we don't know if it will be a few weeks or a few years?
Buildium: 10/12
I can't give a time frame for when this will be changed since it's been sent up as a lower priority item. I'll send you an update by 10/28
Client: 10/31
10/28 has passed.
Buildium: 11/1
I spoke with the product manager in charge of this feature last week and he let me know it's still in low priority status but he hopes to have the redesign done as soon as possible some time this year. However, we can't give a definitive time frame just yet since lower priority items often get bumped lower for higher priority bugs.

Overall I am really enjoying the program and feel it has made things easier for its users and for our tenants.