Timely

Booking Software for Hair, Beauty & Wellbeing Professionals

About Timely

Manage and grow a successful business from anywhere. Timely is the user friendly software for businesses.

Timely runs on all your devices, giving you the freedom to run your business on the go.

Make life easier for your clients with online bookings and automated SMS & email appointment reminders. Boost client retention with VIP discounts and email marketing. Store all your client information in one place with notes and automated sales and appointment tracking.

Managing your team is a breeze with Timely. Set staff permissions, turn on automatic day sheets, and rest easy knowing your team can access Timely from their own devices as well. Become a data-driven business with real-time staff sales and productivity reports.

Protect your business with fully integrated digital forms. Create unlimited forms to be completed in store, or send to your clients via email or SMS to be completed at home. Details are automatically synced and saved to the client's profile saving you time and guaranteeing easy access to important information.

Customise Timely to suit your business with add-ons like Microsoft Outlook, Google Calendar or Apple Calendar. Connect powerful add-ons for accounting (Xero, MYOB, Quickbooks), retail (Vend) and email marketing (MailChimp).

Setting up your account is simple. If you're coming from another system, we have a dedicated migration team ready to help move your data across. Our world class support team are fast and friendly, available on live chat, email, or phone.

No contracts, hidden costs or cancellation fees. Monthly subscriptions start at $20.

Pricing starting from:

A$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Timely

Be open for business 24/7 - Online bookings
Clients can book appointments on your website, Facebook page or your free Timely mini-website. Take payments online & email invoices!

Work anywhere at anytime - Mobile access
Your Timely account is hosted in the cloud, meaning you can access it from anywhere at anytime. See your appointments from your phone!

See your bookings on a calendar - Calendar Schedule
Navigate your schedule by staff, location, day, week or month using the calendar. Quickly and easily book, re-book and edit bookings in just a few clicks. Use the sidebar to search your customer records, history and notes. All from the same screen.

Keep in touch with your customers - Automated Reminders
Reduce your no-shows by automatically confirming appointments. Send SMS & email reminders, & automate your daily tasks.

Show me the money - Point of Sale
The built in point-of-sale means you can use Timely to take care of your invoicing and online payments. You can sell your services, products and even bundle them in packages.

Know your Numbers - Powerful Reports
Manage your schedule, promote your services and invoice clients. Keep & eye on your numbers with a variety of financial, staff & appointment reports.

Find more customers - Marketing tools
Make it easy for your customers to find you and book your services with SMS marketing. Connect your contact list to MailChimp and enjoy using the worlds most powerful email marketing tool.

Flex your muscle - Powerful Add-ons
Timely seamlessly integrates with other great software such as Xero, MYOB and Quickbooks (accounting), MailChimp (Email Marketing), Google Contacts and Calendars. Google Tag Manager, Zapier and iZettle, Paypal, Tyro, Smartpay and more.

Don’t break your bank - Affordable software
Whether you’re a solo operation or running a team our low monthly costs are affordable and flexible to the size of your business. It starts at $25 per month per staff member.

NO CONTRACTS, START UP COSTS OR CANCELLATION FEES.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom, India, Japan, Mexico, New Zealand, United States

Supported Languages

English

Pricing starting from:

A$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Timely Software - Get your business booked up
Timely Software - Keep your clients returning
Timely Software - Get powerful insights
Timely Software - Streamline your systems and free up your time
Timely Software - Friendly support when you need it
Timely Software - Scale your business
View 7 more
Timely video Timely Software - Get your business booked up Timely Software - Keep your clients returning Timely Software - Get powerful insights Timely Software - Streamline your systems and free up your time Timely Software - Friendly support when you need it Timely Software - Scale your business

Features

Total features of Timely: 99

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Color Codes/Icons
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Reminders
  • Employee Management
  • Employee Scheduling Software
  • Facility Scheduling
  • Faculty/Staff Management
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • In-Person Payments
  • Inventory Management Software
  • Inventory Tracking
  • Loyalty Program
  • Marketing Automation Software
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multiple User Accounts
  • Online Booking
  • Online Payments
  • Payment Processing Software
  • Performance Metrics
  • Point of Sale (POS)
  • Practice Management
  • Promotions Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Reservations Management
  • Resource Scheduling
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Reports
  • Scheduling Software
  • Self Service Portal
  • Social Media Integration
  • Staff Management
  • Task Management Software
  • Task Scheduling
  • Team Calendars
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • Wait List Management
  • Website Integration

Alternatives

Ovatu

4.9
#1 Alternative to Timely
Ovatu is world-class booking software at the best price. Your bulletproof toolkit for managing appointments. Ovatu...

Square Appointments

4.4
#2 Alternative to Timely
Square Appointments is the all-in-one point of sale for booking, payments, and team management. We handle the admin...

Phorest

4.8
#3 Alternative to Timely
In addition to helping salons to effortlessly manage stock, staff and sales, Phorest Salon Software gives users the...

ZENOTI

4.5
#4 Alternative to Timely
Zenoti is an all-in-one, enterprise software that helps salons, spas and medspas to manage and grow their business. The...

Reviews

Overall rating

4.7 /5
(637)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support Software
4.7/5

Already have Timely?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 637
Janelle M. Janelle M.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great customer service, flexible plans to suit all our needs

Reviewed on 2017-10-24

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book...

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.

Pros

The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.

Cons

It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.

Natasha S. Natasha S.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Timely Software reviewed by a Software Extremist

Reviewed on 2021-05-27

Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and...

Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us.
Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

Pros

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Cons

Needs a strong set of reporting filters added to enable segmented marketing.

Reasons for Choosing Timely

I am forbidden to discuss this by a legally binding Non-Disclosure Agreement with Shortcuts Software. I was with them for 11 years prior to moving and can say I am happy I moved, my business progressed in leaps and bounds once I did.

Reasons for Switching to Timely

I created a spreadsheet. In one column I listed every step of an ideal Client Experience Journey, writing what I wanted the software to do at that point. I then called every salon software brand on the market which I could get in touch with, and asked them what their software would do/if it could achieve, that step on my Client Experience Journey. This is the opposite of what most spas will do - they usually call the software company who sells them the SOFTWARE's journey. Then the spa owner flexes their business to match the software. You should not have to do that. For each software I considered, I filled in the spreadsheet with a yes, no, in development, expected development date, and details of how that feature/step worked inside that software. This took me several years, and of course had to be updated all at once at the very end to see if anything had changed. The interesting thing was that most brands had NOT delivered on their development promises that 'that feature is coming'...Timely was the only one who did deliver. In the time I was looking at it, they delivered 26 of the 34 things I wanted to be improved, including key things such as a Rewards Program. I therefore know, unequivocally, that Timely Software is the brand of software that comes closest to achieving the perfect Client Experience Journey. I have seen so many improvements in it that my Client Experience Map is now nearly perfect. I am about to renew for another year.

Response from Timely

Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x

Jenna M. Jenna M.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Love Timely

Reviewed on 2021-11-17

I use it everyday for personal and business use.. I definitely have recommended Timely and will do...

I use it everyday for personal and business use.. I definitely have recommended Timely and will do so in the future.

Pros

I use this daily for my scheduling and planning.. for work.. to keep track of my workouts and my cleaning schedule. I also use it for my kids. I love it you can use it for everything.

Cons

I t should be free all around... I feel like it is to pricey.

Ray W. Ray W.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

I don't even know where to start!

Reviewed on 2017-09-01

It should work well for a single person operator looking for basic scheduling/tracking of appointmen...

It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!

Pros

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Cons

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Andy M. Andy M.
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Paperless and Accessible 24 Hours a Day Gives Me Back Hours of Time!

Reviewed on 2021-11-04

I think this is a great application and of course will like to see it become even more user-friendly...

I think this is a great application and of course will like to see it become even more user-friendly in the future . So can recommend that you at least try it out!

Pros

The responsive design and layout provides myself and other staff members with multiple options for viewing as well as providing an efficient way to collect payment with automated tasks which we would otherwise have to do manually.

We literally claw back hundreds of hours of manual administration!

Cons

There are a lot of features and so the learning curve may be higher at the start but I will have to wait and see how I assess and move forward with other features that could be beneficial.

Showing 5 reviews of 637 Read all reviews

Timely FAQs

Below are some frequently asked questions for Timely.

Timely offers the following pricing plans:

  • Starting from: A$15.00/month
  • Pricing model: Subscription
  • Free Trial: Available

NO CONTRACTS, FREE 14 DAY TRIAL INNOVATE - Access sophisticated tools, giving you the ability to innovate and grow your business. $55 AUD per staff member per month, includes 300 SMS credit per staff £30 GPD per staff member per month, includes 300 SMS credit per staff ELEVATE - Grow your revenue and elevate your brand with powerful client marketing. $45 AUD per staff member per month, includes 200 SMS credit per staff £25 GPD per staff member per month, includes 200 SMS credit per staff BUILD- Make business easy with the foundations for managing appointments. $35 AUD per staff member per month, includes 100 SMS credit per staff £20 GPD per staff member per month, includes 100 SMS credit per staff BASIC - Take your pen and paper appointment book and make it digital. $25 AUD per staff member per month £15 GPD per staff member per month

Timely has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Timely supports the following languages:

English

Timely supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Timely integrates with the following applications:

Authorize.Net, Facebook for Business, Google Analytics, Google Calendar, Google Contacts, MYOB Business, Mailchimp, PayPal, QuickBooks Online Advanced, Stripe, WordPress, Xero, Zapier, iZettle

Timely offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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