Clover

Clover

Comprehensive point of sale & business management solution

4/5 (253 reviews)

Clover Overview

What is Clover?

Clover is designed to help small businesses manage their entire business by providing a powerful point of sales software, accessible from smartphones.

Handle your business from Clover & stop using spreadsheets. Get activity reports & insights and manage your shop in real time: edit your menus, oversee your inventory and keep an eye on your employees.

Clover also provides payment facilities for POS: credit & debit card payments are accepted & your customers' data are securely stored. Clover also accepts Apple Pay technologies to make your processes smoother.

Clover Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Clover point of sale systems arrive payments-ready, with rates starting at 2.3% + 10¢ per transaction. Contact Clover for detailed pricing information.


Clover Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, German

Screenshots

Clover screenshot: Clover offers native apps for Android and iOS, in addition to its web app
Clover screenshot: Clover offers native apps for Android and iOS, in addition to its web app Clover screenshot: POS stations, receipt printers, and other hardware can be used with Clover Clover screenshot: Customers can be managed in Clover Clover screenshot: Customer signatures can be captured electronically

Clover Reviews

Clover Reviews

Overall rating
4
/
5
Excellent
133

Very good
56

Average
27

Poor
10

Terrible
27

Value for Money
3.8
Features
3.9
Ease of Use
4.2
Customer Support
3.6
75% recommended this app
Madison M.

Use in my small businees

Clover has been an excellent option for taking payments in my stores.


Sara C.

Great POS for smaller businesses

Overall, I am happy with my experience with Clover. It has helped me manage my inventory, visualize my top and bottom sellers and identify peak hours for business. I recommend to any small retailer who needs an easy POS setup and inventory management solution.


Gordon D.

Needed a new Payment Processor and they killed it

Customer service has been great to work with. The integration with my website was beyond simple which is what I need running a 2 person business.


Jodi M.

Great payment processing device

Clover payment system has been really great for our spa. Really easy to run transactions, reports or refunds. The customer service has been knowledgeable and super friendly when we have had any issues.


Carol B.

Clover not a choice for retail, very misrepresented and pricey


Madison M.
Industry: Hospital & Health Care
Company size: 1,001-5,000 Employees

Use in my small businees

Used Daily for 2+ years
Reviewed on 8/6/2018
Review Source: Capterra

Clover has been an excellent option for taking payments in my stores.

Pros

My coffee shop uses clover devices as our POS system. The software is convenient and easy to place in a store. It features many apps that make it applicable to nearly any market. They also have many accessories- the main one we use are the receipt printers (small and regular size), the handheld tablet, and the customer interface screen.

Cons

Over time the clover tablets do slow down. We frequently reboot them to rev up the speed.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Sara C.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Great POS for smaller businesses

Used Daily for 2+ years
Reviewed on 12/13/2019
Review Source: Capterra

Overall, I am happy with my experience with Clover. It has helped me manage my inventory, visualize my top and bottom sellers and identify peak hours for business. I recommend to any small retailer who needs an easy POS setup and inventory management solution.

Pros

The Clover POS is intuitive to use, easy to manage user accounts/ access for employees and very easy to add new items to inventory. The analytics available also aren’t too shabby.

Cons

I don’t like having the experience I have when dealing with Clover support but fortunately the need to do so is rare.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Gordon D.
Industry: Sporting Goods
Company size: 2-10 Employees

Needed a new Payment Processor and they killed it

Used Daily for 1-5 months
Reviewed on 2/18/2020
Review Source: Capterra

Customer service has been great to work with. The integration with my website was beyond simple which is what I need running a 2 person business.

Pros

The ease of which I was able to set up an account for my business and integrated it into my website was astonishing. Most people think of clover as a POS system but I primarily use it on the back side of my website and needed the option for a mobile POS. They have it both.

Cons

The cost of equipment that is needed to use this software as a POS is a bit daunting. There are different levels of equipment, but they are all a little pricey.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jodi M.
Industry: Medical Practice
Company size: 2-10 Employees

Great payment processing device

Used Daily for 2+ years
Reviewed on 1/21/2020
Review Source: Capterra

Clover payment system has been really great for our spa. Really easy to run transactions, reports or refunds. The customer service has been knowledgeable and super friendly when we have had any issues.

Pros

It’s is super easy to take and track transactions. Has report capabilities And many functions. It is super easy to use. I have two different clover devices for different providers and they are all great.

Cons

The software itself is wonderful. The only issue I have is with the flex portable device on/off button. It is on the side and client constantly hit the button when they are picking up to sign for a transaction. The button should be on back underneath where it can’t be accidentally touched.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Carol B.
Industry: Retail

Clover not a choice for retail, very misrepresented and pricey

Reviewed on 9/22/2016
Review Source: SoftwareAdvice

Pros

There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Cons

This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

User recommendation
7.9/10
Based on 253 user ratings
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Clover Pricing

Clover Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Clover point of sale systems arrive payments-ready, with rates starting at 2.3% + 10¢ per transaction. Contact Clover for detailed pricing information.

Clover point of sale systems arrive payments-ready, with rates starting at 2.3% + 10¢ per transaction. Contact Clover for detailed pricing information.

Value for Money
3.8/5
Based on 253 user ratings
Compare value for money rating with alternatives
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Clover Features

Clover Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
3.9/5
Based on 253 user ratings
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Categories

Additional information for Clover

Additional information for Clover

Key features of Clover

  • Accept debit & credit card payment
  • Add & delete products in real-time
  • Assign or reassign tables
  • Automatic software updates
  • Credit & debit card processing
  • Customer card data
  • Customer feedback collection
  • Customer loyalty program
  • Customer reward program
  • Electronic signature capture
  • Email / social media campaign creation & management
  • Identify top customers
  • Integration of loyalty programs
  • Inventory management
  • Menu editing
  • Plastic / digital gift cards
  • Real time reporting
  • Reporting& statistics
  • Shopping cart
  • Split / partial payments
  • Staff management
  • Support for EMV and Apple Pay
  • Third party integration
  • Track revenue, cash logs & employee sales
  • Transaction history

Benefits

  • Handle your business activity from any device. Real-time reports give you access to any data you need: payments, credits, promotions. Also analyze the most profitable products you sell and find your average customer profile to sell more products.

  • Clover also provides payment technologies to facilitate your payments and those of your customers. Accept debit & credit card and securely store your customers' card data.

  • Manage your staff properly: keep track of their shifts, manage their tips and give them customized access to the application.

  • Handle your day-to-day business with Clover's POS technologies: edit your menus, print your orders, make promotions or set up loyalty programs.

  • Clover also allows you to manage your inventory with its pre-configured tools. Add & delete products and get more information on your top products.

  • Clover FAQs

    Clover FAQs

    Below are some frequently asked questions for Clover.

    Q. What type of pricing plans does Clover offer?

    Clover offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Clover point of sale systems arrive payments-ready, with rates starting at 2.3% + 10¢ per transaction. Contact Clover for detailed pricing information.

    Q. What are the main features of Clover?

    Clover offers the following features:

    • Accept debit & credit card payment
    • Add & delete products in real-time
    • Assign or reassign tables
    • Automatic software updates
    • Credit & debit card processing
    • Customer card data
    • Customer feedback collection
    • Customer loyalty program
    • Customer reward program
    • Electronic signature capture
    • Email / social media campaign creation & management
    • Identify top customers
    • Integration of loyalty programs
    • Inventory management
    • Menu editing
    • Plastic / digital gift cards
    • Real time reporting
    • Reporting& statistics
    • Shopping cart
    • Split / partial payments
    • Staff management
    • Support for EMV and Apple Pay
    • Third party integration
    • Track revenue, cash logs & employee sales
    • Transaction history

    Q. Who are the typical users of Clover?

    Clover has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Clover support?

    Clover supports the following languages:

    English, German

    Q. What type of pricing plans does Clover offer?

    Clover has the following pricing plans:

    Subscription

    Q. Does Clover support mobile devices?

    Clover supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Clover integrate with?

    Clover integrates with the following applications:

    360 WiFi, Booker Software, Constant Contact, Deputy, Homebase, Loyalzoo, Mailchimp, Sku IQ, TapMango, bLoyal

    Q. What level of support does Clover offer?

    Clover offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials