About Verint Workforce Management

Verint® Workforce Management helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling solutions. Optimal resource plans schedule for both humans and bots maximizing efficiency across the enterprise. Whether in the office or working from anywhere, thoughtful automation and simple workflows provide employees with flexible scheduling options to drive employee well-being while ensuring business policies are met. And as a full featured cloud solution, it can free businesses from the burden of complex infrastructure and administration and easily extend to applications to support employees with tools to do their job.

Workforce management is used in the contact center to schedule agents to match expected workload without overstaffing. These tools use data from historical transactions or traffic information to forecast the required resources to meet call demand. WFM is suitable for organizations where there are multiskilled employees, time priorities to answer customer queries, and different volumes of transactions depending on the time of day or seasonality. It helps managers schedule employees across different sites and understand how each location operates. WFM solutions include a combination of technologies: time and attendance, scheduling, forecasting and planning, absence management, monitoring and analytics, performance and task management, and hiring and HR tools.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Verint Workforce Management

Omnichannel Forecasting: Build accurate plans and forecast models that enable enterprise flexibility, even in complex environments including outsourced and virtual contact centers.

Strategic Planner for Long-Term Hiring and Capacity Planning: Maximize visibility with the ability to do long-range planning up to five years in advance for multi-channel, multi-site and multi-skilled environments in the contact center or back-office operations.

Scheduling for Humans and Bots: Schedule humans and bots to help meet service levels consistently and cost effectively while providing employees with flexible scheduling options to balance their work and personal needs.

Intraday Management: Provide a real-time, graphical view of forecasted, actual, and predicted work volume, handle time, service-level statistics, and more. Configure email alerts and screen pop-ups to notify users of deviations from plan.

Employee Requests: Automates employee requests with simple but powerful rules to provide consistency of business policies across the organization or unique attributes for specific groups.

WorkView and TeamView Mobile Applications: Extend the functionality of Verint Workforce Management by providing anytime, anywhere access to important schedule information, performance, and requests. Increase employee satisfaction by capitalizing on the growing preference for mobile interactions.

Performance Management: Gain visibility and insight into what employees are doing, how effectively they’re performing, and where they excel or need to sharpen their skills.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United Arab Emirates, Argentina, Australia, Belgium, Brazil , Belize, Canada, Chile, China, Costa Rica, Germany, Ecuador, France, United Kingdom, Guatemala, Hong Kong SAR China, Honduras, Hungary, Indonesia, Ireland, Israel, India, Japan, Mexico, Netherlands, Panama, Russia, Singapore, El Salvador, Turkey, United States, Venezuela

Supported Languages

Arabic, Brazilian Portuguese, Dutch, English, French , German, Hebrew, Polish, Russian, Spanish, Traditional Chinese

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Verint Workforce Management Software - Calendar
Verint Workforce Management Software - Employee Scheduling
Verint Workforce Management Software - Workforce Management
Verint Workforce Management Software - Productivity
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Verint Workforce Management Software - Calendar
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Verint Workforce Management Software - Workforce Management
Verint Workforce Management Software - Productivity
Verint Workforce Management Software - Calendar

Features

Total features of Verint Workforce Management: 90

  • API
  • Absence Management
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Attendance Management
  • Attendance Tracking Software
  • Automated Scheduling
  • Availability Management
  • Behavior Tracking
  • Budgeting/Forecasting
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Chat/Messaging
  • Clock In / Out
  • Collaboration Tools
  • Compliance Management
  • Customizable Reports
  • Employee Activity Monitoring
  • Employee Management
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling Software
  • Employee Self Service
  • Employee Time Tracking
  • Facility Scheduling
  • Forecasting
  • Idle Time Monitoring
  • Labor Forecasting
  • Leave Tracking
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Location
  • Online Time Clock
  • Overtime Calculation
  • Performance Management
  • Performance Metrics
  • Productivity Analysis
  • Progress Tracking
  • Project Time Tracking
  • Project Tracking Software
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recruitment Management
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • SSL Security
  • Schedule Distribution
  • Scheduling Software
  • Secure Data Storage
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Single Sign On Software
  • Skills Tracking
  • Summary Reports
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Team Chat
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Clock Software
  • Time Off Management
  • Time Off Requests
  • Time Tracking Software
  • Timesheet Management
  • Usage Tracking/Analytics
  • Vacation/Leave Tracking
  • Variable Workforce
  • Website Integration
  • Workflow Management Software

Alternatives

When I Work

4.5
#1 Alternative to Verint Workforce Management
When I Work is the easiest way for businesses to schedule and communicate with your hourly employees. Put the schedule...

Clockify

4.7
#2 Alternative to Verint Workforce Management
Clockify is a free time tracking app helping teams track work hours across projects. For unlimited users, projects and...

Pixid VMS

0
#3 Alternative to Verint Workforce Management
Pixid VMS is a cloud-based recruitment Vendor Management System, designed for small to mid-scale temporary staffing....

Factorial

4.5
#4 Alternative to Verint Workforce Management
Factorial is a powerful HR software for small to medium companies to automate administrative tasks such as documents,...

Reviews

Overall rating

4.3 /5
(15)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
3.7/5
Customer Support Software
4.1/5

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Showing 5 reviews of 15
Amber
Overall rating
  • Industry: Consumer Goods
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best schedule software I've used

Reviewed on 2018-08-17

Pros

I love the different features. I love the ribbons so we can pick up or lose the hours we want or don't want. I love the scorecard feature to see how my performance is. I really like the swap board. Everything is very simple to use.

Cons

One thing I don't like is that when we trade a shift or make another change, then the system won't let me add more hours once I've let some go. It may not be the software it may be how it is set up, I'm not sure. But, that is the only issue I have with it.

Vanessa Fernanda
Overall rating
  • Industry: Government Administration
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Workforce Management tool

Reviewed on 2022-01-21

Pros

I use it in order to track my employee's activities.

Cons

The ease of usage is kind of difficult at first, after a couple of days, things do get better.

Alternatives Considered

When I Work and Clockify

Reasons for Switching to Verint Workforce Management

Since Verint is way more functional and details-focused than the other two options
Verified Reviewer
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Everything you need and don't need. And absolutely no usability whatsoever.

Reviewed on 2022-01-27

I hate it. I loved my job until my company started using this garbage. It's actually mind-blowing...

I hate it. I loved my job until my company started using this garbage. It's actually mind-blowing that someone could create something so insanely user-unfriendly and then assume that nobody wants to know how to use it.

Pros

There is nothing good about this software.

Cons

There are no instructions or even the slightest semblance of intuitive control. If you don't work and have days to research online how to do EVERYTHING, then this is the product for you. If you actually have responsibilities and can't stop to take a week long class to use an app, keep moving.

Response from Verint Systems

Thank you for taking the time to give your feedback. We hear you and would like to discuss your experience in more detail. Please contact us directly at [email protected] or call +1-888-983-7468 to speak with us directly.

Shah Abid
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Exceptional Product

Reviewed on 2022-07-12

Things have become easier and quicker.

Things have become easier and quicker.

Pros

User friendly software that works well for you.

Cons

Not anything that I can remember on the top of my head.

Lilian Paulina
Overall rating
  • Industry: Law Practice
  • Company size: 201-500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Difficult to deploy at first, then it gets easier to use

Reviewed on 2022-01-27

I've used it for almost a year and I've been able to track my team's frequent tasks.

I've used it for almost a year and I've been able to track my team's frequent tasks.

Pros

I can track and monitor my team's activities very easily

Cons

Kind of difficult to implement on a team.

Showing 5 reviews of 15 Read all reviews

Verint Workforce Management FAQs

Below are some frequently asked questions for Verint Workforce Management.

Verint Workforce Management offers the following pricing plans:

  • Free Trial: Not Available

Call the Verint team in your country for pricing options

Verint Workforce Management has the following typical customers:

501-1,000, 1,001-5,000

Verint Workforce Management supports the following languages:

Arabic, Brazilian Portuguese, Dutch, English, French, German, Hebrew, Polish, Russian, Spanish, Traditional Chinese

Verint Workforce Management supports the following devices:

Android (Mobile), iPhone (Mobile)

Verint Workforce Management integrates with the following applications:

Amazon Connect, Aspect, AvayaLive Connect, Cisco, Genesys, Intertel, SAPmonitoring, Twilio, Unify

Verint Workforce Management offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep)

Related categories

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