About HotSchedules

HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.

Users can manage time-off and shift-swap requests remotely using the native Android and iOS mobile apps, which are accessible to all employees. Store documents and employee information on a cloud-based database for access any time, anywhere. Use the HotSchedules Recruit tool to source and hire staff economically and the 'Schoox' tool to arrange training courses for employees.

Key benefits of HotSchedules

  • Automatically schedule employees, create rosters and communicate information to staff.

  • The HotSchedules mobile app makes the work schedule, roster and time-off & shift-swap requests accessible for staff.

  • Automatically forecast sales levels and labor requirements before generating reports to better understand business performance and needs.

  • Overtime alerts notify users when someone is projected to hit overtime and how much it’s going to cost.

  • Source staff economically through referrals from other staff.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English, Spanish

    Images

    The HotSchedules platform allows users to manage tasks, scheduled, availability, and more
    The scheduling calendar allows users to create and edit shifts
    Sales and labor summary reports provide business insight
    Users can view labor snapshots across multiple regions or locations
    Swaps can be requested by employees and approved or denied by mangers
    Employees can view their own schedule using the mobile app
    Reports can be generated to analyze business performance
    Managers can review employee's total hours worked and scheduled, and analyze the cost
    View 9 more
    HotSchedules video
    HotSchedules video
    HotSchedules video
    HotSchedules video
    HotSchedules screenshot: The HotSchedules platform allows users to manage tasks, scheduled, availability, and more HotSchedules screenshot: The scheduling calendar allows users to create and edit shifts HotSchedules screenshot: Sales and labor summary reports provide business insight HotSchedules screenshot: Users can view labor snapshots across multiple regions or locations HotSchedules screenshot: Swaps can be requested by employees and approved or denied by mangers HotSchedules screenshot: Employees can view their own schedule using the mobile app HotSchedules screenshot: Reports can be generated to analyze business performance HotSchedules screenshot: Managers can review employee's total hours worked and scheduled, and analyze the cost

    Features

    Total features of HotSchedules: 75

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Approval Process Control
    • Attendance Management
    • Attendance Tracking Software
    • Automated Scheduling
    • Availability Indicator
    • Availability Management
    • Budget Control
    • Budgeting/Forecasting
    • Calendar Management
    • Calendar Sync
    • Certification Tracking
    • Chat/Messaging
    • Clock In / Out
    • Communication Management
    • Compliance Management
    • Contact Database
    • Cost Management
    • Customizable Templates
    • Document Management Software
    • Drag & Drop
    • Employee Database
    • Employee Management
    • Employee Scheduling Software
    • Employee Self Service
    • Employee Time Tracking
    • Exception Reporting
    • Facility Scheduling
    • For Healthcare
    • Forecasting
    • Group Scheduling
    • Historical Reporting
    • Job Scheduling
    • Kitchen / Menu Management
    • Labor Cost Reporting
    • Labor Forecasting
    • Labor Management
    • Leave Tracking
    • Live Chat Software
    • Messaging
    • Mobile Access
    • Mobile Alerts
    • Multi-Location
    • Online Booking
    • Online Time Clock
    • Overtime Calculation
    • Payroll Management
    • Performance Metrics
    • Point of Sale (POS)
    • Projections
    • Real Time Notifications
    • Real-time Updates
    • Recruitment Management
    • Reporting & Statistics
    • Reporting/Analytics
    • SMS Messaging
    • Sales Reports
    • Schedule Distribution
    • Shift Swapping
    • Skills Tracking
    • Task Management Software
    • Task Scheduling
    • Team Calendars
    • Template Management
    • Time & Attendance
    • Time Clock Software
    • Time Off Requests
    • Timesheet Management
    • Vacation/Leave Tracking
    • Variable Workforce
    • Widgets

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    Reviews

    Overall rating

    4.4 /5
    (406)
    Value for Money
    4.1/5
    Features
    4.3/5
    Ease of Use
    4.2/5
    Customer Support Software
    4.2/5

    Already have HotSchedules?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 406
    Eldridge G.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 5,001-10,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Your Schedule On The Go!

    Reviewed on 2020-10-06

    Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster...

    Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!

    Pros

    I really enjoy the convenience of being able to view your work schedule remotely and anywhere for that matter! Set up an email or a Gmail account and it's delivered right to your inbox! Gone are the days of having to call your employer or having to drive to your place of employment to view it on paper. "Your" time is valuable and let's be honest, none of us want to go to work on our days off for any reason!

    Cons

    I really and truthfully speaking have nothing negative to include with Hot Schedules. It's been a great software addition to our store and team! If someone did tell me that I had to pick out one feature that I don't care for, I guess it'd be the "How was your shift?" feature that pops up when logging on. That said, it's such a minor dislike and isn't really worth mentioning.

    Verified Reviewer
    Overall rating
    • Industry: Food & Beverages
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Great tool to schedule your employees

    Reviewed on 2020-03-18

    Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it...

    Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.

    Pros

    I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.

    Cons

    Constantly changing the format. Right after I'm used to one they changing it again.

    Kristian T.
    Overall rating
    • Industry: Restaurants
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    One of our most-utilized softwares by far!

    Reviewed on 2021-04-06

    Monitoring overtime, communication with staff, easily viewing requests, pay rates, daily line ups...

    Monitoring overtime, communication with staff, easily viewing requests, pay rates, daily line ups and staff logs are just a few day to day features that we utilize. HotSchedules is a must!

    Pros

    Online scheduling is a must for an operation of our size. The HotSchedules messaging makes communicating clearly to large groups of employees consistent. The reporting and data is a must. We use HotSchedules multiple times a day.

    Cons

    Some of the updates/when the software times out can get frustrating but I understand that they are necessary to make improvements.

    Darla C.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    hotschedules review

    Reviewed on 2017-01-31

    It's got so many options - none exactly what I need - that it is almost too cumbersome. I would...

    It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

    Pros

    Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

    Cons

    No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

    Response from HotSchedules

    Hi Darla!

    Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling!

    https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler

    https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates-

    https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler

    If you are still having issues, please contact customer care for assistance!

    https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-

    Anna W.
    Overall rating
    • Industry: Restaurants
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Great website

    Reviewed on 2021-04-01

    Pros

    This has been the easiest program I have ever used for scheduling. It makes it so easy to view the whole shift!

    Cons

    I have not experienced any problems! It runs smoothly, and it is easy to navigate!

    Showing 5 reviews of 406 Read all reviews

    HotSchedules FAQs

    Below are some frequently asked questions for HotSchedules.

    HotSchedules offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact HotSchedules for pricing information.

    We do not have any information about HotSchedules features

    HotSchedules has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    HotSchedules supports the following languages:

    English, Spanish

    HotSchedules supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    HotSchedules integrates with the following applications:

    NCR Aloha, Plate IQ, Toast POS

    HotSchedules offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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