HotSchedules

Scheduling and workforce management for restaurants

4.4 /5 (398 reviews) Write a Review!

HotSchedules Overview

What is HotSchedules?

HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.

Users can manage time-off and shift-swap requests remotely using the native Android and iOS mobile apps, which are accessible to all employees. Store documents and employee information on a cloud-based database for access any time, anywhere. Use the HotSchedules Recruit tool to source and hire staff economically and the 'Schoox' tool to arrange training courses for employees.

HotSchedules Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact HotSchedules for pricing information.


HotSchedules Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English, Spanish

Media

The scheduling calendar allows users to create and edit shifts
Sales and labor summary reports provide business insight
Users can view labor snapshots across multiple regions or locations
Swaps can be requested by employees and approved or denied by mangers
Employees can view their own schedule using the mobile app
The HotSchedules platform allows users to manage tasks, scheduled, availability, and more
Reports can be generated to analyze business performance
Managers can review employee's total hours worked and scheduled, and analyze the cost
HotSchedules video HotSchedules video HotSchedules video HotSchedules video HotSchedules screenshot: The scheduling calendar allows users to create and edit shifts HotSchedules screenshot: Sales and labor summary reports provide business insight HotSchedules screenshot: Users can view labor snapshots across multiple regions or locations HotSchedules screenshot: Swaps can be requested by employees and approved or denied by mangers HotSchedules screenshot: Employees can view their own schedule using the mobile app HotSchedules screenshot: The HotSchedules platform allows users to manage tasks, scheduled, availability, and more HotSchedules screenshot: Reports can be generated to analyze business performance HotSchedules screenshot: Managers can review employee's total hours worked and scheduled, and analyze the cost

HotSchedules Reviews

HotSchedules Reviews

Overall rating
4.4
/
5
Excellent
214

Very good
137

Average
35

Poor
4

Terrible
8

Value for Money
4.1
Features
4.2
Ease of Use
4.2
Customer Support
4.2
88% recommended this app
Eldridge G.

Your Schedule On The Go!

Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!


Verified Reviewer

Great tool to schedule your employees

Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.


Darla C.

hotschedules review

It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.


Jess H.

Extremely helpful!

I would highly recommend. It is easy to set up and is user friendly for all ages. Since it helps with scheduling, dropping shifts and picking up shifts, our Managers are able to focus more of their time on other aspects of the business.


Rebekah D.

Great Features

It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!


Eldridge G.
Industry: Food & Beverages
Company size: 5,001-10,000 Employees

Your Schedule On The Go!

Used Daily for 2+ years
Reviewed on 10/6/2020
Review Source: Capterra

Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!

Pros

I really enjoy the convenience of being able to view your work schedule remotely and anywhere for that matter! Set up an email or a Gmail account and it's delivered right to your inbox! Gone are the days of having to call your employer or having to drive to your place of employment to view it on paper. "Your" time is valuable and let's be honest, none of us want to go to work on our days off for any reason!

Cons

I really and truthfully speaking have nothing negative to include with Hot Schedules. It's been a great software addition to our store and team! If someone did tell me that I had to pick out one feature that I don't care for, I guess it'd be the "How was your shift?" feature that pops up when logging on. That said, it's such a minor dislike and isn't really worth mentioning.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Food & Beverages
Company size: 10,000+ Employees

Great tool to schedule your employees

Used Daily for 2+ years
Reviewed on 3/18/2020
Review Source: Capterra

Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.

Pros

I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.

Cons

Constantly changing the format. Right after I'm used to one they changing it again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Darla C.
Industry: Food & Beverages
Company size: 11-50 Employees

hotschedules review

Used Daily for 6-12 months
Reviewed on 1/31/2017
Review Source: Capterra

It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.

Pros

Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.

Cons

No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.

Response from HotSchedules

Hi Darla!

Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling!

https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler

https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates-

https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler

If you are still having issues, please contact customer care for assistance!

https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Jess H.
Industry: Restaurants
Company size: 201-500 Employees

Extremely helpful!

Used Daily for 2+ years
Reviewed on 9/29/2020
Review Source: Capterra

I would highly recommend. It is easy to set up and is user friendly for all ages. Since it helps with scheduling, dropping shifts and picking up shifts, our Managers are able to focus more of their time on other aspects of the business.

Pros

The ability to save a template for a weekly schedule. At our job we put a schedule out on a weekly basis and we don't have to start from scratch every week. It used to take use 5 hours to do the schedule and now it takes us 1 hour. A huge lifesaver!

Cons

The look of the software feels a tad outdate. Though that is not a huge deal, it tends to have unnecessary pop-ups or "menu" buttons. However, not enough of a con to ever have me consider using a different product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rebekah D.
Industry: Restaurants
Company size: 51-200 Employees

Great Features

Used Daily for 2+ years
Reviewed on 9/22/2020
Review Source: Capterra

It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!

Pros

We use HotSchedules mainly for scheduling and messaging the team (direct messages, broadcasts). The scheduling features are great - we especially love that team members can swap and pick up shifts on their own, that saves us a lot of time. And the broadcast messages are great for getting important information out - everyone looks at their schedule, so everyone sees the broadcasts.

Cons

The website and app are very slow to use. Creating the schedule can be a pain as the interface is very slow, and the app will load for several seconds between each page while navigating. This can lead to some frustration.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.5/10
Based on 398 user ratings
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HotSchedules Pricing

HotSchedules Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact HotSchedules for pricing information.

Contact HotSchedules for pricing information.

Value for Money
4.1/5
Based on 398 user ratings
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HotSchedules Features

HotSchedules Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.2/5
Based on 398 user ratings
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Categories

Additional information for HotSchedules

Additional information for HotSchedules

Key features of HotSchedules

  • 'Schoox' learning management tool for staff training
  • Activity dashboard
  • Alerts / escalation
  • Approval process control
  • Attendance management
  • Automatic notifications
  • Availability indicator
  • Availability management
  • Budget control
  • Budgeting & forecasting
  • Calendar management
  • Calendar sync with Google
  • Certification tracking
  • Chat
  • Chat functionality
  • Clock in / out
  • Communication management
  • Compliance management
  • Contact database
  • Customizable templates
  • Document management
  • Drag & drop interface
  • Employee certifications
  • Employee database
  • Employee management
  • Employee scheduling
  • Employee self service
  • Employee time clock
  • Exception reporting
  • Facility scheduling
  • Forecasting
  • History tracking
  • Hourly employee tracking
  • Instant messaging
  • Job scheduling
  • Labor cost reporting
  • Labor management
  • Labor projection
  • Mobile alerts
  • Online and telephone support
  • Overtime alerts
  • Overtime tracking
  • POS
  • POS integration
  • Payroll integration
  • Payroll management
  • Performance reports
  • Permission management
  • Projections
  • Real time notifications
  • Real time updates
  • Reporting & statistics
  • SMS integration
  • Sales reporting
  • Sales tracking
  • Shift trade tool
  • Staff volume tracking
  • Task management
  • Task scheduling
  • Team calendars
  • Template management
  • Time & attendance tracking
  • Time clock integration
  • Time off requests
  • Timesheet management
  • Timesheets
  • Vacation / leave tracking
  • Vacation tracking
  • Widgets

Benefits

  • Automatically schedule employees, create rosters and communicate information to staff.

  • The HotSchedules mobile app makes the work schedule, roster and time-off & shift-swap requests accessible for staff.

  • Automatically forecast sales levels and labor requirements before generating reports to better understand business performance and needs.

  • Overtime alerts notify users when someone is projected to hit overtime and how much it’s going to cost.

  • Source staff economically through referrals from other staff.

  • HotSchedules FAQs

    HotSchedules FAQs

    Below are some frequently asked questions for HotSchedules.

    Q. What type of pricing plans does HotSchedules offer?

    HotSchedules offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact HotSchedules for pricing information.

    Q. What are the main features of HotSchedules?

    HotSchedules offers the following features:

    • 'Schoox' learning management tool for staff training
    • Activity dashboard
    • Alerts / escalation
    • Approval process control
    • Attendance management
    • Automatic notifications
    • Availability indicator
    • Availability management
    • Budget control
    • Budgeting & forecasting
    • Calendar management
    • Calendar sync with Google
    • Certification tracking
    • Chat
    • Chat functionality
    • Clock in / out
    • Communication management
    • Compliance management
    • Contact database
    • Customizable templates
    • Document management
    • Drag & drop interface
    • Employee certifications
    • Employee database
    • Employee management
    • Employee scheduling
    • Employee self service
    • Employee time clock
    • Exception reporting
    • Facility scheduling
    • Forecasting
    • History tracking
    • Hourly employee tracking
    • Instant messaging
    • Job scheduling
    • Labor cost reporting
    • Labor management
    • Labor projection
    • Mobile alerts
    • Online and telephone support
    • Overtime alerts
    • Overtime tracking
    • POS
    • POS integration
    • Payroll integration
    • Payroll management
    • Performance reports
    • Permission management
    • Projections
    • Real time notifications
    • Real time updates
    • Reporting & statistics
    • SMS integration
    • Sales reporting
    • Sales tracking
    • Shift trade tool
    • Staff volume tracking
    • Task management
    • Task scheduling
    • Team calendars
    • Template management
    • Time & attendance tracking
    • Time clock integration
    • Time off requests
    • Timesheet management
    • Timesheets
    • Vacation / leave tracking
    • Vacation tracking
    • Widgets

    Q. Who are the typical users of HotSchedules?

    HotSchedules has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does HotSchedules support?

    HotSchedules supports the following languages:

    English, Spanish

    Q. What type of pricing plans does HotSchedules offer?

    HotSchedules has the following pricing plans:

    Subscription

    Q. Does HotSchedules support mobile devices?

    HotSchedules supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does HotSchedules integrate with?

    HotSchedules integrates with the following applications:

    Aloha POS, DiscoverLink, Ordyx, Plate IQ, Toast POS, Upserve POS, Wisetail LMS

    Q. What level of support does HotSchedules offer?

    HotSchedules offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support