About Issuetrak

Issuetrak offers the most customizable issue tracking and help desk software solutions in the business. We've grown from our roots as a small custom software company in the 90s to become a leading tracking and solutions software provider for over 25 years. Offering both cloud and on-premise options, we can get you up and running in as little as 24 hours, or customize your ideal solution together with you. Some of our most popular features include our Active Directory - now with ADFS or Azure AD integration - and Asset Management modules. We offer easy submission with unlimited free end users, with no need for end user training due to collection through webforms, incoming email, and more. Our industry-leading 100% U.S.-based, 24-7 customer support, with customer satisfaction regularly over 95% based on our rigorous standards, will keep you coming back to Issuetrak again and again. Our task manager, knowledge base, and full access support are considered standard with every Issuetrak site. With automated ticket assignment and escalation, extensive customization options, and intuitive reporting tools such as dashboards and detailed reports, Issuetrak provides your team the tools they need to ensure no problems slip through the cracks.

Pricing starting from:

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Issuetrak

- Industry-leading customer support and fast setup
- Highly configurable - tailor to suit your business
- Dashboards and the Issue Hub provide at-a-glance insights
- Business Rules and Round Robin issue assignment let you automate your processes
- Reports let you analyze your issues for future risk management

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom, Ireland, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Issuetrak Software - Issue Hub
Issuetrak Software - Issuetrak Dashboard
Issuetrak Software - Issuetrak Submit Issue View
Issuetrak Software - Issuetrak Detailed Issue View
Issuetrak Software - Issuetrak Settings Lightbox
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Issuetrak video
Issuetrak Software - Issue Hub Issuetrak Software - Issuetrak Dashboard Issuetrak Software - Issuetrak Submit Issue View Issuetrak Software - Issuetrak Detailed Issue View Issuetrak Software - Issuetrak Settings Lightbox

Features

Total features of Issuetrak: 109

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Asset Lifecycle Management
  • Asset Tracking Software
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Case Management Software
  • Change Management Software
  • Change Planning
  • Change Tracking
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Employee Management
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • IT Asset Management Software
  • IT Asset Tracking
  • Incident Management Software
  • Interaction Tracking
  • Inventory Management Software
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking Software
  • Knowledge Base Management
  • Knowledge Management Software
  • Live Chat Software
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Monitoring Software
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management Software
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On Software
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Training Management
  • Workflow Configuration
  • Workflow Management Software

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Reviews

Overall rating

4.5 /5
(157)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support Software
4.7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 157
Valery K. Valery K.
Overall rating
  • Industry: Government Administration
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.

Reviewed on 2018-02-08

Resolves the complexity of tracking issues.

Resolves the complexity of tracking issues.

Pros

Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.

Cons

Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.

Elisabeth H. Elisabeth H.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Absolutely fantastic issue tracking solution - works great for both staff and customers!!

Reviewed on 2019-05-03

Issuetrak replaced another system that was not at all customizable and just wasn't meeting our...

Issuetrak replaced another system that was not at all customizable and just wasn't meeting our needs. From the start, their team was super helpful with the (really easy) set up and everything that followed. Our customers loved it and so did our entire team.

Pros

Issuetrack is great. It works right out of the box but also has tons of customization available. It's one of those rare solutions that your internal team will like as much as your customers do.
- customers can login to see all their issues
- great email rules you can customize to how your team works and what your customers want
- nice set of reports already on board
- VERY nice work flows (once we saw these, we used them for EVERYTHING)
- If I could rate their own support team higher than a 10, I would. I manage our company's support team, and the Issuetrack support team is my model for how support should treat their customers.

Cons

Actually nothing. I love it. Our leaving was a cost saving measure (we are using a free product now) and I miss Issuetrak EVERY DAY.

Rachel W. Rachel W.
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The change management tool we needed!

Reviewed on 2021-10-14

Issuetrak not only improves my team's communication and prioritization of work, but it also helps...

Issuetrak not only improves my team's communication and prioritization of work, but it also helps keeps us ISO17025 compliant.

Pros

The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications.
The training sessions and site configuration sessions with Issuetrak were key to a successful product launch at our facility.

Cons

It was difficult to get Active Directory/SSO working correctly during launch. IssueTrack does not play well with large corporate IT cybersecurity policy.

Justin E. Justin E.
Overall rating
  • Industry: Management Consulting
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Horrible for anything but canned actions

Reviewed on 2015-09-30

Pros

Small footprint on server and runs on Windows. We didn't have to install some appliance or other modified Linux variation to get the software up and running. Able to leverage our existing SQL and IIS servers when needed.

Cons

Functionality, they claim it is highly flexible and has workflow but there is no logic short of a yes no response system. The flexibility for any department outside of a single use is frustrating and process automation only really sends notifications there is no automation but instead reporting of when you completed something. Simple workflow related tasks are non-existent such as creating a new issue to handle a flow item, this causes you to have to try and include all outcomes for a workflow item.

Gary R. Gary R.
Overall rating
  • Industry: Higher Education Software
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Easy to use and search for prior issues

Reviewed on 2021-10-14

Pros

I can search for any "keyword", and can easily limit the search based on date, assignee, etc.

Cons

Sometimes the search can be slow if I do not limit by a date or other parameter.

Showing 5 reviews of 157 Read all reviews

Issuetrak FAQs

Below are some frequently asked questions for Issuetrak.

Issuetrak offers the following pricing plans:

  • Starting from: US$59.00/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Available

Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?

Issuetrak has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Issuetrak supports the following languages:

English

Issuetrak supports the following devices:

Issuetrak integrates with the following applications:

Azure Active Directory, SwaggerHub

Issuetrak offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Issuetrak.