Smartsupp Live Chat

Smartsupp Live Chat

Smartsupp is Free Live Chat with visitor recording

4.7/5 (213 reviews)

Smartsupp Live Chat Overview

What is Smartsupp Live Chat?

Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers.

We are one of the most popular live chat with 54 000 active users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics.

Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.

Smartsupp Live Chat Overview

Pricing

Starting from
$0.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent


Smartsupp Live Chat Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Czech, Danish, Dutch, English, French and 6 others, German, Hungarian, Italian, Polish, Russian, Spanish

Screenshots

Smartsupp Live Chat screenshot: Smartsupp dashboard conversation
Smartsupp Live Chat screenshot: Smartsupp dashboard conversation Smartsupp Live Chat screenshot: Smartsupp visitor list Smartsupp Live Chat screenshot: Smartsupp chat widget Smartsupp Live Chat screenshot: Smartsupp mobile apps

Smartsupp Live Chat Reviews

Smartsupp Live Chat Reviews

Overall rating
4.7
/
5
Excellent
155

Very good
50

Average
7

Poor
0

Terrible
1

Value for Money
4.6
Features
4.4
Ease of Use
4.8
Customer Support
4.6
96% recommended this app
Luca N.

GREAT WEB CHAT

We have been with them for 2 years and the service satisfies us.


Krystian P.

3 in 1 program - it's great if it's possible with you

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??


Zdenek L.

Smartsupp - easy and useful


Gianni O.

the customer does not know if I am responding

while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation


Rodrick H.

Change the world with Live Chat!

Love it daily from the recording features to the best way to talk to customers that visit websites!


Luca N.
Industry: Furniture
Company size: 2-10 Employees

GREAT WEB CHAT

Used Daily for 1+ year
Reviewed on 10/4/2019
Review Source: Capterra

We have been with them for 2 years and the service satisfies us.

Pros

Low prices, good customer support, video recording on the site.

Cons

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Response from Smartsupp

Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations

All the best, Michaela

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Krystian P.
Industry: Railroad Manufacture
Company size: 13-50 Employees

3 in 1 program - it's great if it's possible with you

Used Weekly for 1+ year
Reviewed on 9/8/2019
Review Source: Capterra

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Pros

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Cons

Everything is fine and I have no objections to the program and its work.

Response from Smartsupp

Hello, Krystian, thank you very much for your positive review!

Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.

Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/

All the best, Michaela

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Zdenek L.
Industry: Real Estate
Company size: 2-10 Employees

Smartsupp - easy and useful

Used Daily for 2+ years
Reviewed on 4/15/2020
Review Source: Capterra

Pros

We really appreciate the simple environment of the software. It is easy to work with it and very useful in communication weith our clients and customers.

Cons

We do not see any cons of Smartsupp software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gianni O.
Industry: Cosmetics
Company size: 2-10 Employees

the customer does not know if I am responding

Used Daily for 6-12 months
Reviewed on 10/9/2019
Review Source: Capterra

while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation

Pros

simplicity, price, application on smartphone

Cons

customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

Response from Smartsupp

Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).

Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.

If you have any other unclarities or problems, let us know at [email protected] We're always happy to help :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Rodrick H.
Industry: Telecommunications
Company size: 2-10 Employees

Change the world with Live Chat!

Used Daily for 1-5 months
Reviewed on 3/22/2020
Review Source: Capterra

Love it daily from the recording features to the best way to talk to customers that visit websites!

Pros

Easy to install and features work perfect for what I need it for!

Cons

I don't have anything bad or least I like cause after doing research this chat was the best fit for my company!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.9/10
Based on 213 user ratings
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Smartsupp Live Chat Pricing

Smartsupp Live Chat Pricing

Starting from
$0.00/month
Free Trial
Free
Subscription
Value for money

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent

FREE forever package

STANDARD: $10 monthly per agent

PRO: $19 monthly per agent

Value for Money
4.6/5
Based on 213 user ratings
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Smartsupp Live Chat Features

Smartsupp Live Chat Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.4/5
Based on 213 user ratings
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Categories

Additional information for Smartsupp Live Chat

Additional information for Smartsupp Live Chat

Key features of Smartsupp Live Chat

  • API
  • Agent rating
  • Automatic messages
  • Groups
  • Mobile apps integration (XMPP - Jabber)
  • Multi-language & multi-design chat box
  • Shortcuts
  • Shot of Slivovica
  • Statistics
  • Visitor recording
  • Web dashboard

Benefits

  • Answer visitors' questions instantly

  • Improve customer loyalty

  • Understand the behavior of your customers

  • Powerful API for advanced customization (chat box design, visitor identification and more)

  • Access to videos with actual movement of every visitor on your website
  • Smartsupp Live Chat FAQs

    Smartsupp Live Chat FAQs

    Below are some frequently asked questions for Smartsupp Live Chat.

    Q. What type of pricing plans does Smartsupp Live Chat offer?

    Smartsupp Live Chat offers the following pricing plans:

    Starting from: $0.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    FREE forever package STANDARD: $10 monthly per agent PRO: $19 monthly per agent

    Q. What are the main features of Smartsupp Live Chat?

    Smartsupp Live Chat offers the following features:

    • API
    • Agent rating
    • Automatic messages
    • Groups
    • Mobile apps integration (XMPP - Jabber)
    • Multi-language & multi-design chat box
    • Shortcuts
    • Shot of Slivovica
    • Statistics
    • Visitor recording
    • Web dashboard

    Q. Who are the typical users of Smartsupp Live Chat?

    Smartsupp Live Chat has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Smartsupp Live Chat support?

    Smartsupp Live Chat supports the following languages:

    Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish

    Q. What type of pricing plans does Smartsupp Live Chat offer?

    Smartsupp Live Chat has the following pricing plans:

    Free, Subscription

    Q. Does Smartsupp Live Chat support mobile devices?

    Smartsupp Live Chat supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Smartsupp Live Chat integrate with?

    Smartsupp Live Chat integrates with the following applications:

    BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso

    Q. What level of support does Smartsupp Live Chat offer?

    Smartsupp Live Chat offers the following support options:

    FAQs, Knowledge Base, Online Support