Gainsight Overview
What is Gainsight?
Gainsight is the platform for Customer Success. Gainsight aggregates and turns disparate customer data from multiple sources into a single source of truth. Review the customer data driven insights and deploy actions that drive business outcomes for your clients. Gainsight is purpose built for B2B SaaS companies that are serious about growing their subscription revenue through a customer-centric approach. Customer Success practitioners use Gainsight to reduce customer churn, drive customer advocacy and increase up-sell opportunities.Gainsight Overview
Pricing
Pricing options
Contact Gainsight for pricing.
Gainsight Features
Screenshots
Gainsight Reviews
Gainsight Reviews
Wonderful system for customer management!
Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!
The product delivers
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Powerful CRM insights, analysis and automation tool for account management operations
Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Robust tool, but need clear deployment plan
Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
At my prior employer we used Gainsight for our CRM.
Great for customer management, as well as daily/monthly task management!
Wonderful system for customer management!
Pros
I really like using Gainsight to keep all of my customer information in one place. Daily, I use the tasks in my cockpit and success plans to keep me on task with my customer deliverables. The timeline allows me to have all of my notes, emails, and calls logged in one place. There are so many options to configure your customers C360, the options are almost endless.
Cons
I rarely have issues with using Gainsight, it really has changed the way I approach customer account management. I will say that there are times I have an issue with linking customer LinkedIn profiles, and I would love to see a more robust way to track customer org. charts. Otherwise, it's a wonderful tool!
The product delivers
I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.
Pros
I had recently rolled out Gainsight at our organization. The tool is extremely powerful and allowed us to take advantage of our unique data model to achieve business outcomes. This included getting more visibility into the health of our customers and the ability to send targetted emails with dynamic data to our customers.
Cons
The recorded training was very long and painful. This needs to be improved.
There are some strange glitches and lack of user alerts that can be very annoying. The good news is that the Support and CSM team are extremely helpful.
Powerful CRM insights, analysis and automation tool for account management operations
Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!
Pros
Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.
Cons
Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.
Robust tool, but need clear deployment plan
Gainsight has been key in getting all our customer data from Salesforce into a single view for our Customer Success team to use. Deploying really required a clear project scope, with insight in how you plan to you utilize the various aspects. You can't just assume you can build rough Call to Actions (CTAs) and the program will pay for itself. You really need to think about what you want for an outcome. For example, tracking healthscore is a great feature, but if you don' t internally have a clear understanding of how you are driving health, the scoring won't be useful. The customer success team is outstanding and will stand by you until you have a successful deployment. The ability to bring in data into an MDA table is key for those processes that don't quite fit into the out of the box program.
Pros
Ease of use
At my prior employer we used Gainsight for our CRM.
Great for customer management, as well as daily/monthly task management!
Pros
I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.
Cons
I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.
Gainsight Pricing
Gainsight Pricing
Contact Gainsight for pricing.
Gainsight Features
Gainsight Features
Categories
Categories
Videos and Tutorials
Videos and Tutorials
Additional information for Gainsight
Additional information for Gainsight
Key features of Gainsight
- 100% native Force.com
- 360 degree customer profiles
- Automate scenario workflows
- Call-to-action notifications
- Commenting, notes & @mentions
- Customer communications
- Customer health score cards
- Engagement analytics
- Interactive report builder
- NPS surveys
- Pre-packaged analytics graphs
- Renewals dashboard
- Role-specific live dashboards
- Rules-based alerts
- Sort, filter and export data
- Sponsor tracking
- Task & call-to-action analysis
- Task & call-to-action management
- Triggered emails
- Triggered lifecycle rules
Benefits
Gainsight FAQs
Gainsight FAQs
Below are some frequently asked questions for Gainsight.
Q. What type of pricing plans does Gainsight offer?
Gainsight offers the following pricing plans:
Free Trial: Not Available
Contact Gainsight for pricing.
Q. What are the main features of Gainsight?
Gainsight offers the following features:
- 100% native Force.com
- 360 degree customer profiles
- Automate scenario workflows
- Call-to-action notifications
- Commenting, notes & @mentions
- Customer communications
- Customer health score cards
- Engagement analytics
- Interactive report builder
- NPS surveys
- Pre-packaged analytics graphs
- Renewals dashboard
- Role-specific live dashboards
- Rules-based alerts
- Sort, filter and export data
- Sponsor tracking
- Task & call-to-action analysis
- Task & call-to-action management
- Triggered emails
- Triggered lifecycle rules
Q. Who are the typical users of Gainsight?
Gainsight has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Gainsight support?
Gainsight supports the following languages:
English
Q. What type of pricing plans does Gainsight offer?
We do not have any information about what Gainsight pricing plans
Q. Does Gainsight support mobile devices?
We do not have any information about what devices Gainsight supports
Q. What other apps does Gainsight integrate with?
Gainsight integrates with the following applications:
Azuqua, Datahug, Influitive, Komiko, Marketo, Mixpanel, MoData, Pendo, ReferenceEdge, Salesforce Service Cloud
Q. What level of support does Gainsight offer?
Gainsight offers the following support options:
FAQs, Knowledge Base, Online Support
Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!