About Housecall Pro

Housecall Pro supports professionals with all aspects of their daily workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The app is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: QuickBooks Desktop & Online integration, job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro levels the playing field by arming small businesses with high-tech tools at the most competitive low cost to better compete in the marketplace and is ideal for businesses with 1 to 30 employees. It saves time, money and provides a customer remarketing tool that has strong potential to, on average, double the number of jobs for the service professional. With over 30+ vertical offerings for home service needs, Housecall Pro is the easiest way to take control and organize a business.

This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Housecall Pro

  • Housecall Pro delivers premium features packaged in an extremely easy to use interface on mobile and web.
  • What separates Housecall Pro from the rest is its seamless user experience-driven look and feel.
  • Even for the most technologically adverse individuals, Housecall Pro makes it easy to digitize and mobilize a business.
  • Supports apps for iOS, Android, and web, giving users the flexibility to work on the go.
  • Provides users with a dashboard complete with business stats, enabling users to gain actionable insight into business performance.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$49.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Housecall Pro Software - Work simpler and grow smarter with Housecall Pro. Easily manage payments, scheduling, dispatching, and more — all from one, convenient platform.
    Housecall Pro Software - Save more time, win more jobs, & get paid faster. Learn how we can help your business.
    Housecall Pro Software - Drag-and-drop scheduling & technician dispatching help keep your business organized.
    Housecall Pro Software - Request new customer reviews from completed jobs and manage existing reviews to help grow your business.
    Housecall Pro Software - Send custom on-my-way notifications to customers and communicate effectively with technicians out in the field.
    View 6 more
    Housecall Pro video
    Housecall Pro Software - Work simpler and grow smarter with Housecall Pro. Easily manage payments, scheduling, dispatching, and more — all from one, convenient platform.
    Housecall Pro Software - Save more time, win more jobs, & get paid faster. Learn how we can help your business.
    Housecall Pro Software - Drag-and-drop scheduling & technician dispatching help keep your business organized.
    Housecall Pro Software - Request new customer reviews from completed jobs and manage existing reviews to help grow your business.
    Housecall Pro Software - Send custom on-my-way notifications to customers and communicate effectively with technicians out in the field.

    Features

    Total features of Housecall Pro: 135

    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Scheduling Software
    • Assignment Management
    • Audit Trail
    • Automated Scheduling
    • Automatic Backup
    • Availability Management
    • Bank Reconciliation
    • Bid Management
    • Billing & Invoicing
    • Booking Management
    • CRM Software
    • Calendar Management
    • Calendar Sync
    • Change Order Management
    • Chat/Messaging
    • Client Database
    • Client Management
    • Client Portal
    • Collaboration Tools
    • Commercial/Industrial
    • Communication Management
    • Contact Database
    • Contract/License Management
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Branding
    • Customizable Forms
    • Customizable Invoices
    • Customizable Templates
    • Data Import/Export
    • Discount Management
    • Dispatch Management
    • Document Management Software
    • Drag & Drop
    • Electronic Payments
    • Electronic Signature
    • Email Management Software
    • Email Marketing Software
    • Employee Management
    • Employee Scheduling Software
    • Equipment Maintenance Software
    • Equipment Tracking
    • Estimating
    • File Storage
    • Fleet Management Software
    • For AEC Industry
    • For Carpet Cleaners
    • For Commercial and/or Industrial Electrical Contractors
    • For HVAC Companies
    • For Handyman Industry
    • For Locksmiths
    • For Pest Control Companies
    • For Plumbing Industry
    • For Small Businesses
    • GPS
    • Geographic Maps
    • Group Scheduling
    • Historical Reporting
    • Interaction Tracking
    • International Moves
    • Invoice Creation
    • Invoice History
    • Invoice Management
    • Invoice Processing
    • Job Costing Software
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Labor Rates
    • Lead Management Software
    • Local Moves
    • Location Tracking
    • Maintenance Scheduling
    • Marketing Automation Software
    • Military/GSA Moves
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Payments
    • Mobile Signature Capture
    • Multi-Location
    • Online Booking
    • Online Invoicing
    • Online Payments
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing Software
    • Preventive Maintenance Software
    • Progress Tracking
    • Project Billing
    • Project Management Software
    • Project Scheduling
    • Property Layouts
    • Purchasing & Receiving
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Reporting
    • Real-Time Monitoring
    • Real-Time Notifications
    • Real-Time Updates
    • Real-time Scheduling
    • Recurring Appointments
    • Recurring Invoicing
    • Recurring/Subscription Billing
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Routing
    • SMS Messaging
    • Sales Tax Management
    • Scheduling Software
    • Search/Filter
    • Self Service Portal
    • Service History
    • Status Tracking
    • Subcontractor Management
    • Takeoff Software
    • Task Management Software
    • Technician Management
    • Third-Party Integrations
    • Time & Expense Tracking
    • Time Tracking Software
    • Work History
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

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    Reviews

    Overall rating

    4.7 /5
    (2,779)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.7/5

    Already have Housecall Pro?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 2,779
    Malcolm
    Malcolm
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    HouseCall Pro is Simply Stunning!

    Reviewed on 2017-05-16

    Pros

    I have worked in the corporate software industry for more than 30 years. Most recently I worked at a major software supplier with big name major accounts with more than 30,000 licenses for some of their customers. My role involved all aspects of customer service, including corporate demos, involvement in the sale process and post-implementation customer service.

    The reason I started this review with that information is that I am actually blown away by the similarities between how HouseCall Pro treats it's customers in comparison.

    My business is just starting out with only a handful of employees but from day one my engagement with HouseCall Pro has been astonishing - in a very good way - with me receiving as much care and attention as I have been used to giving to my own customers in the past! The initial contact tried to understand the key points that I was looking for in the software before setting up a one-on-one meeting where those key points were shown to me in a live demo.

    The software itself is actually perfect for my business. The learning curve was a little different to what I expected but the support has been absolutely first class. The online help is excellent, but the online support chat window is phenomenal. The folks in support not only know their stuff, they respond quickly, help with the questions I have, and have a laugh along the way. What actually prompted this review was a more recent phone call to the support team. I had to leave the call before they answered. Totally unprompted, within 5 minutes, they had called me back to see how they could help. Now, THAT was impressive.

    I completed a lot of research prior to deciding to invest in HouseCall Pro. I made the right decision, without question, when I moved forward with HouseCall Pro.

    I highly recommend this product.

    Taylor
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Great functionality!

    Reviewed on 2020-06-30

    Housecall Pro was so easy to setup and has been a breeze to use ever since. I've has a wonderful...

    Housecall Pro was so easy to setup and has been a breeze to use ever since. I've has a wonderful experience with the program and don't feel the need to seek further programming. Housecall was definitely the right choice for our company.

    Pros

    The best thing about this program is the simplicity. It takes no time to figure out how to learn something new with this program. The customer support is great to work with and can figure most things out rather quickly. It's is so nice having such a great program with all the essentials built in one.

    Cons

    There isn't much to not like. The program is always updating features. They always takes suggestions, which is nice. If you'd like to see something, it's usually there within a few months.

    Alternatives Considered

    ServiceTitan and FieldEdge

    Reasons for Choosing Housecall Pro

    Quicken is very basic. There isn't any scheduling software involve and that made it very hard to operate. We switch to Housecall Pro to gain the ease of time management.

    Switched From

    Quicken

    Reasons for Switching to Housecall Pro

    Housecall Pro was the best fit, for the best price. All other companies seemed as if you were getting less for more money.
    Esther
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Mixed Emotions

    Reviewed on 2019-06-19

    PRO: Liked the GPS locator for the office and field techs. The app was also very easy for the...

    PRO: Liked the GPS locator for the office and field techs. The app was also very easy for the techs to maneuver. Having a picture of the tech when notifying the customer via text they were on their way was great. Made our customers feel at ease for them to know who would be coming to their door.
    CON: Chat takes way too long and not able to speak to someone. We have a lot of commercial accounts that require a purchase order number on the invoice. There is no "box" to add PO, need to put in the notes at bottom of invoice. Should be at the top of the invoice for customers to reference quickly. Job location only has two lines available. Again, a lot of our commercial customers have several job descriptions and need to have the job location name (1st line), street address (2nd line) and city, state and zip (3rd line). They do have the "parent/child" entry but they are separate from each other when searching or invoicing. Can't search for an invoice number quickly. Need to pull up the customer and then find the invoice. Invoice template could not be changed, font too large and spaced out way too far so almost every invoice went into 2 pages. A lot of our commercial customers had complained because they were having to print out multiple pages for an invoice.

    Pros

    We loved the GPS that showed the property location and street view. This helped our techs locate the property without questioning. Also when entering the job, it prevented the office from a typo when entering the property street address.

    Cons

    At first sign up we were given our "own" personal trainer. However, she was on a time limit and did not help with our concerns. Would cut me off and say she had to take other calls, would need to set up another appointment... a few days later. Got my 30 minutes again, then she said set up 5 jobs and see how they go. The problem is that our business did not stop, it had to keep running and we didn't know how to set up our system. By the time it was set up we had a huge backlog of entering, late invoices, etc.

    After our 2 or 3 visits with our "personal trainers", they converted us to customer service online chat only. It took a long time to get someone to respond, most times would lead into another question, wait again, and so on. Wasted so much time in the office! At the beginning of set up, it took days and hours to get results, very, very frustrating. Kept asking if we could just speak to someone and they said they were set up for online chat and could make an appointment if the concern was something a chat could not resolve. I would need help at that moment, would not want to wait several days to speak to someone.

    ( After a few weeks we ended up going to Service Fusion which gave us 60 full days with our personal trainer. Would spend up to an hour on the phone guiding us through the set up. And if our rep was not available, you could speak to anyone on the customer service team. Absolutely wonderful!)

    Lisa
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    User friendly

    Reviewed on 2020-05-01

    We are a small family business we specialize in full Plumbing & HVAC services. We came across...

    We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!

    Pros

    This software is very user friendly, without any training most of our team was able to dive right in and start using the software immediately . I love the fact that we can schedule, take payments view our customers history and overall have the ability to use every function of the software whether your in the office or out if the field. We can send internal messages to our staff as well as our customers. This software shows our overall earnings, tracks invoices that our outstanding and honestly allows our company to run smoothly and efficiently.

    Cons

    In the beginning for some reason if I had to go back and close out a job and back date it, the software would not allow me to choose the appropriate date, however this has been fixed and I haven't had any recent problems with this particular issue.

    Alternatives Considered

    Titanium Schedule

    Reasons for Switching to Housecall Pro

    pricing was way to high with the other vendor. House Call Pro was perfect for the size of our business needs.
    tonya
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    An important appendage of our growing company

    Reviewed on 2020-04-20

    As we are going I find that Housecall pro is growing with our company. Just when I think that we...

    As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.

    Pros

    The equipment tracking feature for each customer has simplified life both for the inside staff and the techs. Now that we have the service agreement options, the tech's have an easier time tracking the details of the services. It has helped with our inside sales to be more consistent with customers' maintenance and generating more income.

    Cons

    As we are going and figuring out our growing pains, I have come to realize that it would great to have a system to track inventory as our techs use it with each customer in live time. This type of feature would help with repurchasing and tracking lost inventory.

    Alternatives Considered

    Titan GPS

    Reasons for Switching to Housecall Pro

    I choose Housecall Pro due to the ease of the system. I have older people that were not comfortable running electronically and this seemed to be rather simple for them to learn. On the flip side, it's advanced enough for our staff to utilize it with Quickbooks online, emailing proposals and tracking invoices.
    Showing 5 reviews of 2,779 Read all reviews

    Housecall Pro FAQs

    Below are some frequently asked questions for Housecall Pro.

    Housecall Pro offers the following pricing plans:

    • Starting from: US$49.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    BASIC PLAN: $49/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support ESSENTIALS PLAN: $129/month billed annually - 1-5 Users Features: All features from BASIC PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support MAX PLAN: $279/month billed annually - 1-8 Users Features: All features from ESSENTIALS PLAN + Customizable Reports + Employee GPS Map Tracking MAX+ PLAN: Contact for pricing - 15+ Users Features: All features from MAX PLAN + Advanced Reporting + Strategic Account Manager

    Housecall Pro has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    Housecall Pro supports the following languages:

    English

    Housecall Pro supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Housecall Pro integrates with the following applications:

    CallRail, Google Calendar, Gusto, Mailchimp, Meta for Business, Mixpanel, QuickBooks Online, SendGrid, Stripe, Twilio, Zapier

    Housecall Pro offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Housecall Pro.