Housecall Pro Overview

What is Housecall Pro?

Housecall Pro supports professionals with all aspects of their daily workflow, including: job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro is a full-service tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. The app is offered at a competitive low cost and supports service professionals with all aspects of their workflow, including: QuickBooks Desktop & Online integration, job scheduling, customer database, invoicing and payment processing, technician dispatch, and much more. It is also fully integrated with access to the Housecall consumer booking app.

Housecall Pro levels the playing field by arming small businesses with high-tech tools at the most competitive low cost to better compete in the marketplace and is ideal for businesses with 1 to 30 employees. It saves time, money and provides a customer remarketing tool that has strong potential to, on average, double the number of jobs for the service professional. With over 30+ vertical offerings for home service needs, Housecall Pro is the easiest way to take control and organize a business.

This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro allows businesses to move away from pen & paper to digital, streamlining their workflow and operations. Best of all, it's affordable and it even assists in helping small businesses transfer and import their existing client database with ease.

Housecall Pro Overview

Pricing

Starting from
$39.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support

MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking

XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager


Housecall Pro Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Housecall Pro video Housecall Pro screenshot: Housecall Pro screenshot: Housecall Pro screenshot: Housecall Pro screenshot: Housecall Pro screenshot: Housecall Pro screenshot:

Housecall Pro Reviews

Housecall Pro Reviews

Overall rating
4.7
/
5
Excellent
1948

Very good
402

Average
53

Poor
22

Terrible
15

Value for Money
4.7
Features
4.5
Ease of Use
4.7
Customer Support
4.8
96% recommended this app
Rayanne W.

EXCELLENT


Ryan A.

Housecall Pro changed my life!

My overall experience with Housecall Pro has been fantastic. Even more so since I upgraded to the XL


Paul D.

Marginally useful for scheduling

Extremely disappointing. Huge mistake for us.


Jacob H.

Housecall Pro Rocks

The best part about Housecall Pro is the fact that we have all of our information for the entire business in one spot. It is one stop shop. It also integrates with Quickbooks Online, so we do not have to mess with transferring everything every time. It automatically does it for us. The customer service is also great, as they are quick to find an answer if they cannot fix it right away. I would highly recommend this company and software.


Taylor C.

Great functionality!

Housecall Pro was so easy to setup and has been a breeze to use ever since. I've has a wonderful experience with the program and don't feel the need to seek further programming. Housecall was definitely the right choice for our company.


Rayanne W.
Industry: Construction
Company size: 2-10 Employees

EXCELLENT

Used Daily for 2+ years
Reviewed on 8/28/2020
Review Source: Capterra

Pros

HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn.
One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

Cons

Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ryan A.
Industry: Construction
Company size: 2-10 Employees

Housecall Pro changed my life!

Used Daily for 2+ years
Reviewed on 7/9/2020
Review Source: Capterra

My overall experience with Housecall Pro has been fantastic. Even more so since I upgraded to the XL

Pros

Having the ability to track time, movement, KPI's, reviews, payments, scheduling etc is so powerful!

Cons

There are some things that yhe other juggernauts in the industry have that this software doesn't but I am confident they will get there, and I'm happy to have gotten in at basicalky the ground floor.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Paul D.
Industry: Construction
Company size: 2-10 Employees

Marginally useful for scheduling

Used Daily for 6-12 months
Reviewed on 9/5/2019
Review Source: Capterra

Extremely disappointing. Huge mistake for us.

Pros

HCP is marginally useful for scheduling.

Cons

1) No way to document when a client accepts your proposal, which means No CONTRACT. Even if your customer accepts your estimate, you have no documentation of such. This, of course, means that you do not have a contract with the customer, and you have no hope of being paid for the work you did. Kind of a huge problem.
2) Inability to control alerts and messages to customers. It's either ON or OFF -Customers receive annoying alerts every single day you're on the job -at least a half-hour before you begin work...so like 6:30 every morning...Or, no alerts at all. That's your only choice
3) Every interaction with Customer Support ends with "No you're not able to do that, but we'll forward this to our engineering team." Every single interaction. All of them end like this. Nothing is ever resolved -at least in our experience.
4) The product development team keeps churning out more and more features to charge for -when the infrastructure of what they've already built is woefully lacking in usability.
5) When a job takes more than one day to complete, there's an option to add what they call a Segment. You can add as many segments as you like for multiple-day jobs, but each successive segment is blank. So if you want your crews to know what their scope of work is -or if you want them to have access to the attachments you added -you have to re-attach and resubmit your scope of work for every single segment you add.
6) I could go on and on -but I think my time would be better spent

Response from Housecall Pro

We would love it if you would reach out to the chat team and ask for a call to go over the features. It looks like we just need to go over them in better detail so you can get the most from them. We'd be happy to help you better utilize our software!

Every time a customer approves or declines an estimate it shows up on the estimate details page.

Customers can only receive 5 types of automated notifications:
1. When a job or estimate is scheduled.
2. When you press the "on my way" button
3. When you press the "finish" button
4. When payment is made (they receive a receipt via email)
5. Any re-marketing emails or postcards that you (manually) set up

You control the daily "on my way" and "finish" messages (you do not have to press them).

When you create a new segment try "Copy to new segment" and all attachments will carry over.

Lastly, our chat team forwards feature requests to development so they can be considered for work. It's the best path to being worked on.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jacob H.
Industry: Construction
Company size: 11-50 Employees

Housecall Pro Rocks

Used Daily for 1+ year
Reviewed on 7/8/2020
Review Source: Capterra

The best part about Housecall Pro is the fact that we have all of our information for the entire business in one spot. It is one stop shop. It also integrates with Quickbooks Online, so we do not have to mess with transferring everything every time. It automatically does it for us. The customer service is also great, as they are quick to find an answer if they cannot fix it right away. I would highly recommend this company and software.

Pros

This software brings our entire company together. It helps us with all the scheduling needs that we have, and definitely helps keep all of your information together in one spot. You can also access this from your mobile devices too which is huge! We wouldn't be where we are today in our company if it wasn't for Housecall Pro.

Cons

There are a few features missing, that could make some delegations a little easier, but after while, when they hear from a bunch of people that they want this option added, they will add and integrate it to the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Taylor C.
Industry: Construction
Company size: 11-50 Employees

Great functionality!

Used Daily for 1+ year
Reviewed on 6/30/2020
Review Source: Capterra

Housecall Pro was so easy to setup and has been a breeze to use ever since. I've has a wonderful experience with the program and don't feel the need to seek further programming. Housecall was definitely the right choice for our company.

Pros

The best thing about this program is the simplicity. It takes no time to figure out how to learn something new with this program. The customer support is great to work with and can figure most things out rather quickly. It's is so nice having such a great program with all the essentials built in one.

Cons

There isn't much to not like. The program is always updating features. They always takes suggestions, which is nice. If you'd like to see something, it's usually there within a few months.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 2,440 user ratings
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Housecall Pro Pricing

Housecall Pro Pricing

Starting from
$39.00/month
Free Trial
Free
Subscription
Value for money

START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support

MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking

XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

START PLAN: $39/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

GROW PLAN: $109/month billed annually - 1-6 Users
Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support

MANAGE PLAN: $199/month billed annually - 1-10 Users
Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking

XL PLAN: Contact for pricing - 6 - 50 Users
Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

Value for Money
4.7/5
Based on 2,440 user ratings
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Housecall Pro Features

Housecall Pro Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.5/5
Based on 2,440 user ratings
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Categories

Additional information for Housecall Pro

Additional information for Housecall Pro

Key features of Housecall Pro

  • Access control
  • Accounting integration
  • Activity dashboard
  • Activity management
  • Activity tracking
  • Alerts / escalation
  • Appointment reminders
  • Assignment management
  • Audit trail
  • Auditing
  • Auto-responders
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Availability indicator
  • Bank reconciliation
  • Billing & invoicing
  • Business analysis
  • Calendar management
  • Calendar sync with Google
  • Charting
  • Chat
  • Client portal
  • Communication management
  • Contact database
  • Contact history
  • Content filtering
  • Credit card integration
  • Credit card processing
  • Custom SMS notifications
  • Custom forms
  • Customer accounts
  • Customer database
  • Customer history
  • Customer postcard marketing
  • Customer tagging
  • Customizable templates
  • Dashboard with business stats
  • Data extraction
  • Data filtering
  • Data import
  • Data visualization
  • Dispatch management
  • Drag & drop interface
  • Drip email marketing
  • Electronic payments
  • Electronic signature capture
  • Email integration
  • Email marketing automation
  • Email notifications
  • Email receipts
  • Email tracking
  • Employee database
  • Employee management
  • Employee portal
  • Estimating
  • Event calendar
  • GPS
  • GPS & time tracking
  • Geographic maps
  • Google calendar integration
  • History tracking
  • Instapay
  • Invoice management
  • Job costing
  • Job management
  • Job scheduling
  • Job tracking
  • Mobile alerts
  • Mobile integration
  • Mobile signature capture
  • Multi-location
  • Online booking
  • Partial payments
  • Payment processing
  • Progress tracking
  • Project notes
  • QuickBooks integration
  • Quote management
  • Real time data
  • Real time monitoring
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Receiving
  • Recurring jobs
  • Referral tracking
  • SLA management
  • SMS integration
  • SSL security
  • Sales tax management
  • Search functionality
  • Secure data storage
  • Status tracking
  • Subcontractor management
  • Summary reports
  • Technician management
  • Third party integration
  • Time & expense tracking
  • Tracking features
  • User activity monitoring
  • Work Order management
  • Work history
  • Workflow management

Benefits

  • Housecall Pro delivers premium features packaged in an extremely easy to use interface on mobile and web.
  • What separates Housecall Pro from the rest is its seamless user experience-driven look and feel.
  • Even for the most technologically adverse individuals, Housecall Pro makes it easy to digitize and mobilize a business.
  • Supports apps for iOS, Android, and web, giving users the flexibility to work on the go.
  • Provides users with a dashboard complete with business stats, enabling users to gain actionable insight into business performance.

  • Housecall Pro FAQs

    Housecall Pro FAQs

    Below are some frequently asked questions for Housecall Pro.

    Q. What type of pricing plans does Housecall Pro offer?

    Housecall Pro offers the following pricing plans:

    Starting from: $39.00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    START PLAN: $39/month billed annually - 1 User Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support GROW PLAN: $109/month billed annually - 1-6 Users Features: All features from START PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support MANAGE PLAN: $199/month billed annually - 1-10 Users Features: All features from GROW PLAN + Customizable Reports + Employee GPS Map Tracking XL PLAN: Contact for pricing - 6 - 50 Users Features: All features from MANAGE PLAN + Advanced Reporting + Strategic Account Manager

    Q. What are the main features of Housecall Pro?

    Housecall Pro offers the following features:

    • Access control
    • Accounting integration
    • Activity dashboard
    • Activity management
    • Activity tracking
    • Alerts / escalation
    • Appointment reminders
    • Assignment management
    • Audit trail
    • Auditing
    • Auto-responders
    • Automatic backup
    • Automatic notifications
    • Automatic reminders
    • Availability indicator
    • Bank reconciliation
    • Billing & invoicing
    • Business analysis
    • Calendar management
    • Calendar sync with Google
    • Charting
    • Chat
    • Client portal
    • Communication management
    • Contact database
    • Contact history
    • Content filtering
    • Credit card integration
    • Credit card processing
    • Custom SMS notifications
    • Custom forms
    • Customer accounts
    • Customer database
    • Customer history
    • Customer postcard marketing
    • Customer tagging
    • Customizable templates
    • Dashboard with business stats
    • Data extraction
    • Data filtering
    • Data import
    • Data visualization
    • Dispatch management
    • Drag & drop interface
    • Drip email marketing
    • Electronic payments
    • Electronic signature capture
    • Email integration
    • Email marketing automation
    • Email notifications
    • Email receipts
    • Email tracking
    • Employee database
    • Employee management
    • Employee portal
    • Estimating
    • Event calendar
    • GPS
    • GPS & time tracking
    • Geographic maps
    • Google calendar integration
    • History tracking
    • Instapay
    • Invoice management
    • Job costing
    • Job management
    • Job scheduling
    • Job tracking
    • Mobile alerts
    • Mobile integration
    • Mobile signature capture
    • Multi-location
    • Online booking
    • Partial payments
    • Payment processing
    • Progress tracking
    • Project notes
    • QuickBooks integration
    • Quote management
    • Real time data
    • Real time monitoring
    • Real time notifications
    • Real time reporting
    • Real time updates
    • Receiving
    • Recurring jobs
    • Referral tracking
    • SLA management
    • SMS integration
    • SSL security
    • Sales tax management
    • Search functionality
    • Secure data storage
    • Status tracking
    • Subcontractor management
    • Summary reports
    • Technician management
    • Third party integration
    • Time & expense tracking
    • Tracking features
    • User activity monitoring
    • Work Order management
    • Work history
    • Workflow management

    Q. Who are the typical users of Housecall Pro?

    Housecall Pro has the following typical customers:

    Small Business, Freelancers, Mid Size Business

    Q. What languages does Housecall Pro support?

    Housecall Pro supports the following languages:

    English

    Q. What type of pricing plans does Housecall Pro offer?

    Housecall Pro has the following pricing plans:

    Free, Subscription

    Q. Does Housecall Pro support mobile devices?

    Housecall Pro supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Housecall Pro integrate with?

    Housecall Pro integrates with the following applications:

    Facebook, Mailchimp, Mixpanel, NiceJob, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, SendGrid, Stripe, Twilio

    Q. What level of support does Housecall Pro offer?

    Housecall Pro offers the following support options:

    Forum, Online Support, Phone Support, Video Tutorials, Knowledge Base