About Copper

Copper is the easy-to-use CRM that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships. Copper serves more than 10,000 businesses in over 110 countries.

Key benefits of Copper

• Get everything done from your inbox. Stop switching tabs all the time thanks to Copper's Google Workspace integration (Gmail, Google Calendar, Docs, etc.).

• Track your deals. Know everything about every deal at all times—emails, phone calls, tasks get automatically recorded in each contact's profile.

• Focus your time. Never forget to do something again with Copper's convenient follow-up reminders.

• Send more emails in less time. Use email templates & bulk email and you won't have to write emails from scratch again.

• Multi-task while staying organized. Multiple pipelines to let you manage different product lines/services that have unique sales stages.

• Predict your revenue. Keep an eye on how you're doing and know if you'll make enough money with the reporting options.

• Set it up in minutes. You don't need to hire an IT consultant to get started with Copper.

• Work from anywhere. There's both an Android and iOS app.

• Get more out of your tools. Copper integrates with hundreds of other popular apps & platforms.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Images

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Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot: Copper screenshot:

Features

Total features of Copper: 111

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Auto-Dialer
  • Bulk Send
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management Software
  • Cataloging/Categorization
  • Channel Management Software
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Customer Support Software
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization Software
  • Database Support
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Response Control
  • Email Templates
  • Email Tracking Software
  • Engagement Analytics
  • Event Triggered Actions
  • Exception Reporting
  • FAQ
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Historical Reporting
  • Interaction Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Currency
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Presentation Tools
  • Project Management Software
  • Project Planning Software
  • Projections
  • Proposal Management Software
  • Prospecting Tools
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Revenue Management Software
  • Role-Based Permissions
  • Routing
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On Software
  • Social Media Integration
  • Source Tracking
  • Status Tracking
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management Software

Alternatives

Zoho CRM

4.2
#1 Alternative to Copper
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Salesforce Sales Cloud

4.4
#2 Alternative to Copper
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Pipedrive

4.5
#3 Alternative to Copper
Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions...

amoCRM

4.5
#4 Alternative to Copper
amoCRM is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking,...

Reviews

Overall rating

4.3 /5
(427)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.4/5
Customer Support Software
4.3/5

Already have Copper?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 427
Scott G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The CRM for sales team on Gsuite

Reviewed on 2020-07-01

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use,...

I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.

Pros

Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click.
The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail.
Im really starting loving the workflow automations and cool calculated fields I can make now.

Cons

I'd like to see a better native integration with an email automation software

Luis manuel F.
Overall rating
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Copper nos ahorra tiempo

Reviewed on 2020-06-17

La apropiacion de la herramienta en el equipo de trabajo nos permitido entender los datos...

La apropiacion de la herramienta en el equipo de trabajo nos permitido entender los datos comerciales que a su vez nos permitio mejorar las ventas

Pros

La integracion con Gsuite nos ahorra tiempo teniendo todo en un sola pantalla nos permite actualizar el CRM mientras trabajamos en el correo electrónico

Cons

Lo que mas me gusta es lo simple de la herramienta pero es super robusta

Brett W.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Lightweight CRM - great for small to midsize business

Reviewed on 2021-03-05

Sales support team was helpful in finding a solution for my UTM needs mentioned above. Great value...

Sales support team was helpful in finding a solution for my UTM needs mentioned above. Great value for the price, especially if you don't need Enterprise-level systems that can overcomplicate and overreach.

Pros

Being lightweight is a key advantage here for SMB's that don't need (or can't afford) the larger enterprise-tier CRM's. Copper provides just what you need in a streamlined (not complex or difficult to initiate) interface that just works out of the box.

Cons

Better integration with referral UTM parameters would track Lead sources with more granularity. I instead had to integrate Zapier and other 3rd party tools to bring along UTM's from my ad campaigns.

Bob J.
Overall rating
  • Industry: Insurance Software
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Extremely Limited

Reviewed on 2016-11-22

Tried PW for my insurance biz. It was a total waste of time. It took 20+ hours to set up for my...

Tried PW for my insurance biz. It was a total waste of time. It took 20+ hours to set up for my business and did very little to help organize contacts/meetings/notes as I required. Also needed to be able to filter/search for data.

Overall, it lacked customization.

Wanted to add custom fields like birthdates. This proved impossible, as the date field required input via pop up calendar, so you'd have to click through every month to get back to January 1 1965. I talked to their support people for a total of 3 hours and the conclusion of it all was "the software can't do that and we're not going to implement that unless a ton of people ask for it." That should have been a red flag because it just got worse.

Importing data is super annoying. If you have a google sheet you want to import, you have to download it as a CSV then re-upload it, and hope the fields match up. It also adds a bunch of tags to crap that makes a huge data mess you end up wasting hours to fix.

The dashboard is a total waste of space. There is no useful information. The People section is basically a glorified Excel spread sheet. When you export your data it grabs the fields, but leaves all of the activity notes behind, so you cannot back those

Custom filters are another massive failure. If you want to filter by X but exclude everyone who already has Y, it's impossible. I think an undergrad designed this system because it lacks advanced features severely.

If you want to set up a daily to-do queue, forget it. You might as well use paper checklist or a spreadsheet.

Another major problem is that it will pull info out of your google contacts and if you check the box for Sync with Contacts, it will completely destroy your hardwork in contacts. It deletes data out of fields, such as addresses and phone numbers. You have to pay for another software called Pieworks to fix that, but it's also terrible. A simple basic feature that should be included is not, and you have to pay yet another monthly sub for something really stupid that should be there.

It has an app for android, and it was convenient when out of the office. You can pull up the contact and if you just had a meeting with them, dictate the notes into logging a meeting. If you need to call them, just tap their phone number, and at the end of the call PW is already logging your call, just enter the notes about topics of discussion. However, the app needs improvement in terms of the dashboard, such as calendar and to do list like a call queue or other service tasks.

You have to submit tickets for every little thing. It's extremely annoying and waste of your time.

I decided to cancel this, pulled all of my data out of PW and set it up in a spreadsheet. PW is barely more than a spreadsheet with a pretty interface. It's not worth the money. You might as well use something free -- or spend the money and get a real CRM with all the features you really need.
They will not let you cancel. There is no place to remove your billing information or cancel your plan. You have to submit a ticket and hope they answer it, but more likely, they'll ignore it because they are a greedy company that ignores the requests users make on their website for changes.

They claim they are the CRM google uses, but that's not true. This is a very immature piece of software that cannot handle a serious business with specialized needs. They may have partnered with

Pros

Interface is OK but needs improvement. The app was convenient, but needs a better dashboard.

Cons

High cost, lack of customization and features. Have to submit tickets for any help. Lack of training videos.

Arthur thomas M.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Copper CRM

Reviewed on 2021-02-11

The overall product was okay to use and to served its purpose as far as a CRM.

The overall product was okay to use and to served its purpose as far as a CRM.

Pros

The basic system for tracking and managing clients was very useful. It was easy to maintain and keep notes as far as contact information.

Cons

I did not like the fact that it was hard to return to the same spot of working if one was accidentally logged off or if one forgot their place, such as when one would update the system with a specific contact.

Showing 5 reviews of 427 Read all reviews

Copper FAQs

Below are some frequently asked questions for Copper.

Copper offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

14-day free trial, no credit card required. Basic: $25 per user per month (billed annually) or $29/user/month billed monthly. Maximum of 3 seats. Professional: $59 per user per month (billed annually) Business: $119 per user per month (billed annually)

We do not have any information about Copper features

Copper has the following typical customers:

2-10, 11-50, 51-200, 201-500

Copper supports the following languages:

English

Copper supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Copper integrates with the following applications:

AWeber, Asana, Constant Contact, DocuSign, Dropbox Business, Facebook, Gmail, Google Calendar, Google Contacts, Google Docs, Google Drive, Google Forms, Google Voice, Google Workspace, Grow, HubSpot Marketing Hub, Intercom, Keap, Magento Commerce, Mailchimp, MailerLite, Outreach, PandaDoc, PersistIQ, PieSync, Proposify, Quickbooks Online, Reply, SendPulse, Slack, Smartsheet, TimeHero, Tray.io, Trello, Twitter, Typeform, WebMerge, Wufoo, Xero, Zapier, Zendesk

Copper offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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