--- description: Detailed reviews on CloudAgent based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CloudAgent with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CloudAgent Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [CloudAgent](/software/101069/cloudagent) # CloudAgent Canonical: https://www.getapp.ca/software/101069/cloudagent Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/101069/cloudagent?page=2) > Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more. > > Verdict: Rated **4.5/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CloudAgent A unified desktop gives access to all the contact center features such as the dialers, screen pop, skill routing, agent scripts, and multichannel interactions. The Interaction Analyst offers more than 300 reports to analyze all areas of the business such as agent efficiency and call handling times. Cloud IVR integrates with your back-end to answer callers questions before they are put through to a live agent, giving the agent contextual caller information. Different outbound dialer types are offered including preview, progressive, and IVR, as well as predictive dialer (due for release). Quality monitoring includes an integrated voice logger and a context-based analysis of agent performance based on skills, campaigns and processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 32 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Ozonetel Communications - **Location**: Milpitas, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact Cloudagent for a custom quote based on your needs. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, India, United Kingdom, United States ## Features - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - Blended Call Center - CRM Software - Call Center Management - Call Disposition - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Call Scheduling - Call Scripting - Call Transfer - Campaign Management Software - Campaign Specific Caller ID - Computer Telephony Integration - Contact Management Software - IVR - Inbound Call Center ## Integrations (7 total) - Freshdesk - Google Analytics 360 - Mixpanel - Salesforce Sales Cloud - SugarCRM - Zendesk Suite - Zoho CRM ## Support Options - Phone Support - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) ## Alternatives 1. [JustCall](https://www.getapp.ca/software/2047760/justcall) — 4.1/5 (223 reviews) 2. [Five9](https://www.getapp.ca/software/91276/five9) — 4.2/5 (481 reviews) 3. [Ricochet360](https://www.getapp.ca/software/127955/ricochet) — 4.8/5 (82 reviews) 4. [Dialpad](https://www.getapp.ca/software/103849/dialpad-sell) — 4.2/5 (562 reviews) 5. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) ## Reviews ### "-" — 4.0/5 > **Rati Prakash** | *July 10, 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Reporting Work- Log in, Break, call report > > **Cons**: No segregation of Missed calls. Have been asking this for last 1 year, but no result ----- ### "Worth using Kookoo Cloud Agent" — 5.0/5 > **SWAPNIL** | *July 2, 2019* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: Cloud Agent software is very easy to install and best part is that it is compatible with almost all flavors of Microsoft Windows. The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service. > > **Cons**: No such Cons so far. One thing that the kookoo platform may not be feasible with Apple devices like MAC, IMAC or Ipad. > > It is good so far. ----- ### "At NeoGrowth" — 4.0/5 > **Gauri** | *June 20, 2019* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: Recording is clear Good use for internal purposes Data is available for the user > > **Cons**: Few scenarios where calls dont get connected . Resolutions come in one day thats too late > > Good ----- ### "Good service" — 5.0/5 > **Ashish** | *August 23, 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Time to time service , good support , nice communication > > **Cons**: Nothing. there is nothing worst in it, service is good > > incredible experience working with cloud calling ----- ### "Time Saving - Easy To Use" — 4.0/5 > **Praveen** | *July 9, 2019* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Seamless Integration with CRM and Bulk calling > > **Cons**: Connectivity - Telco connectivity issue are there as you will be given shared PRI. > > Good ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/101069/cloudagent?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/101069/cloudagent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data