FiveStars

Providing Loyalty and Marketing for 15,000 Local Businesses

About FiveStars

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to FiveStars

Key benefits of FiveStars

  • Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

  • New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

  • Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

  • At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

  • Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

  • Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United States

    Supported Languages

    English, Spanish

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to FiveStars

    Images

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    FiveStars Software - FiveStars rewards
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    FiveStars Software - FiveStars rewards
    FiveStars Software - FiveStars rewards

    Features

    Total features of FiveStars: 28

    • ACH Payment Processing
    • Activity Dashboard
    • Activity Tracking
    • CRM Software
    • Credit Card Processing
    • Customer Activity Tracking
    • Customer Segmentation
    • Dashboard Software
    • Debit/Credit Card Processing
    • Discount Management
    • In-Person Payments
    • Loyalty Cards
    • Loyalty Program
    • Member Portal
    • Membership Management Software
    • Multiple Payment Options
    • No-Card Loyalty System
    • Online Payments
    • PCI Compliance Software
    • Payment Fraud Prevention
    • Payment Processing Software
    • Point of Sale (POS)
    • Promotions Management
    • Referral Tracking
    • Reporting/Analytics
    • Rewards Management
    • Survey/Poll Management
    • Transaction Monitoring

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    Reviews

    Overall rating

    4.6 /5
    (1,245)
    Value for Money
    4.4/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.5/5

    Already have FiveStars?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 1,245
    Phoebe
    Overall rating
    • Industry: E-Learning
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Not just for your normal businesses.

    Reviewed on 2020-06-09

    As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without...

    As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

    Pros

    I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

    Cons

    There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

    Alternatives Considered

    Clover

    Reasons for Switching to FiveStars

    I heard so many good things about Fivestars and one of the employees actually reached out to me which made me feel like I can trust this company.
    Nurul Iman
    Overall rating
    • Industry: Banking
    • Company size: 10,000+ Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Loyalty program manager in easy steps

    Reviewed on 2022-09-08

    Pros

    Not only did FiveStars help us design and sustain our loyalty scheme, but they also kept an eye on consumer experience to ensure that each new client becomes a recurrence. In other words, it's a snap to use. Consumers utilize tablets to sign up for our loyalty program, and when they do, we can send them upscale offers and deals to encourage them to purchase with us again and again.

    Cons

    A monthly subscription price is offered. The installation kit is included in the price, although it's not frugal. Actual results may not be presently apparent if you aren't proactive in your marketing efforts.

    Tara
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Lies and then more lies

    Reviewed on 2019-02-25

    Horrible
    Their rep made promises and now that he is gone they will not honor anything or even...

    Horrible
    Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

    Pros

    It is super easy to use, anyone can figure out how to use it from the front or back end

    Cons

    The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

    Ashley
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    5 stars for Fivestars

    Reviewed on 2022-06-14

    I have saved so much money with fivestars. I get discounts every time I use it at participating...

    I have saved so much money with fivestars. I get discounts every time I use it at participating retailers. Would definitely recommend to anyone.

    Pros

    What I LOVE most about this is how easy it is to use. Whenever I am checking out at the store I use fivestars with all I have to do is type in my phone number and boom instant discount from the rewards program.

    Cons

    There’s literally nothing I don’t like about this software it’s great in all aspects and never once have had an issue

    Adina
    Overall rating
    • Industry: Automotive
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Five Stars for FIVE STARS

    Reviewed on 2022-07-07

    Pros

    I love being a customer and earning rewards and as a vendor it gives us a chance to offer rewards to our customers as well

    Cons

    It takes a lot of point accumulation to get rewards

    Showing 5 reviews of 1,245 Read all reviews

    FiveStars FAQs

    Below are some frequently asked questions for FiveStars.

    FiveStars has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    FiveStars supports the following languages:

    English, Spanish

    FiveStars supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations FiveStars has

    FiveStars offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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