FiveStars

Providing Loyalty and Marketing for 15,000 Local Businesses

About FiveStars

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to FiveStars

Key benefits of FiveStars

  • Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

  • New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

  • Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

  • At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

  • Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

  • Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    United States

    Supported Languages

    English, Spanish

    Pricing starting from:

    Not provided by vendor

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to FiveStars

    Images

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    FiveStars Software - FiveStars rewards
    FiveStars Software - FiveStars rewards

    Features

    Total features of FiveStars: 28

    • ACH Payment Processing
    • Activity Dashboard
    • Activity Tracking
    • CRM Software
    • Credit Card Processing
    • Customer Activity Tracking
    • Customer Segmentation
    • Dashboard Software
    • Debit/Credit Card Processing
    • Discount Management
    • In-Person Payments
    • Loyalty Cards
    • Loyalty Program
    • Member Portal
    • Membership Management Software
    • Multiple Payment Options
    • No-Card Loyalty System
    • Online Payments
    • PCI Compliance Software
    • Payment Fraud Prevention
    • Payment Processing Software
    • Point of Sale (POS)
    • Promotions Management
    • Referral Tracking
    • Reporting/Analytics
    • Rewards Management
    • Survey/Poll Management
    • Transaction Monitoring

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    Reviews

    Overall rating

    4.6 /5
    (1,263)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support Software
    4.5/5

    Already have FiveStars?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 1,263
    Marcus
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    We have increased our customer satisfaction greatly, and easu/

    Reviewed on 7/24/2018

    customer frequency has increased greatly. Quarterly customers become monthly, and monthly...

    customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

    Pros

    Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

    Cons

    It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

    Caitlin
    Overall rating
    • Industry: Education Management
    • Company size: Self Employed
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Easy and Convenient

    Reviewed on 5/27/2022

    My overall experience with FiveStars is that the software is great and easy to use. I prefer this...

    My overall experience with FiveStars is that the software is great and easy to use. I prefer this software over the other softwares that use their point tracking system. It can be annoying to receive a lot of push notifications daily.

    Pros

    I enjoy that FiveStars is automatically searching your account using your credit card or phone number. I like that it doesn’t send a lot of text notifications like other companies and apps.

    Cons

    I don’t really have any complaints about this software. I would like to be able to see the points that I have prior to going to a shop to use it and also use it online to buy items and pick them up in store.

    Mark
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 5.0 /10

    Good but not great

    Reviewed on 10/27/2016

    Been with Five Stars for a few years now. Just recently found out that if the customers don't...

    Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time.

    My scanner never works. I got tired of calling in all of the time to fix it or get a new one. Now, we don't offer the cards anymore since the scanner never works.

    In the console it used to say, Text or Email. Now, it says, "Announcements or Promotions." I not sure who came up with that one. Text and email, is pretty cut and dry. Your retailers know exactly what those are and what they do. However, every time one of our stores goes to send something out, we have to back and look what Announcement is, and what Promotion is. Its like you are purposely trying to not be user friendly.

    Pros

    I used to like the data and it was easy to use.

    Cons

    The equipment and console.

    Julie
    Overall rating
    • Industry: Restaurants
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Great for tracking customer visits, points, and rewards!

    Reviewed on 6/4/2022

    Pros

    An all-in-one app and software that allows you to track customer visits, and subsequently the points they garner from each visits and rewards that may be offered to their customers. App is extremely user-friendly and beginner friendly.

    Cons

    I wish more businesses used Five Stars as opposed to other customer-point gathering app software!

    Pavel
    Overall rating
    • Industry: Restaurants
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Great loyalty program

    Reviewed on 7/9/2022

    We had more loyalty customers joining to programs

    We had more loyalty customers joining to programs

    Pros

    Members we can had and loyalty easy to used

    Cons

    Easy to used a lot of options not very expensive

    Showing 5 reviews of 1,263 Read all reviews

    FiveStars FAQs

    Below are some frequently asked questions for FiveStars.

    FiveStars has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    FiveStars supports the following languages:

    English, Spanish

    FiveStars supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations FiveStars has

    FiveStars offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

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