Zoho Subscriptions
Smarter Billing for Your Subscription Business
4.5 /5 (74 reviews) Write a Review!Zoho Subscriptions Overview
What is Zoho Subscriptions?
Zoho Subscriptions is for growing subscription businesses that are looking to automate the entire subscription management process without any hassle.
Right from the moment a customer subscribes to your service/product, Zoho Subscriptions sends invoices, charges them on renewals, sends payment thank you notes, notifies you and your customers if a payment fails, retries these payments and repeats all of this over and over again, until their subscription expires. And it does all of this automatically.
Experience Level: Beginner to advanced
Business Size: Small to medium businesses
Happy Customers: LogiNext, EuroBox, HeadApp, Mobile Loyalty, Opiniion etc.
Zoho Subscriptions Overview
Pricing
Pricing options
Zoho Subscriptions is a pay-as-you-go service, no contracts, no setup fee.
Free plan: $0 per month - 20 subscriptions, 1 user.
Basic plan: $49 per month - 500 customers, 3 users.
Standard plan: $99 per month - 2000 customers, 5 users.
Professional plan: $249 per month - 5000 customers, 10 users.
Discounts are available for nonprofit organizations.
Zoho Subscriptions also offers a free sandbox environment to test out all the features. The best part is, you don't need any credit card for this trial run.
Zoho Subscriptions Features
Media
Zoho Subscriptions Reviews
Zoho Subscriptions Reviews
Great for automating payments from clients
Great for start ups and small businesses who are trying to keep a low overhead. Their customer service is nice to work with, I usually would just chat with them or send them an email because I am familiar with using online software. For someone who isn't tech savvy they do have a call in option.
Gets the job done. Great customer and subscription admin panel.
My client needed to quickly deploy a simple subscription-based membership system and ZoHo Subscriptions totally fit the bill. It provided a test environment identical to the launch environment so there was little in the way of post-launch bug cleanup. The system was super easy to set up an MVP and was flexible enough so that we could build on this MVP as our real-world usage brought to light other features we wanted to deploy.
A good Subscriptions solution
When it comes to subscriptions software, there are not many good choices out there, and the monthly cost is high and this is the case for Zoho subscriptions and it lacks many features available in other software for the same cost. The interface needs to be polished as many features are hidden and hard to find and needs more integrations
Recommended to All my SAAS Friends
We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it.
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Great for automating payments from clients
Pros
Really easy to set up, and integrated with the merchant processing of my choice. When we first switched over Zoho subscriptions were the only tool that could email multiple reminders to the clients prior to the billing renewal which I feel is great for subscription services.
The customer portal on the backend allows for customers to change their credit card information without me or one of my team members to have to do it manually. Super time saver.
It also notifies my team when a payment doesn't go through for whatever reason and can automatically retry the card again.
When we first started, it gave up to $50k worth of transactions as a free trial. Meaning you don't have to pay for a subscription until you reach 50k worth of transactions or a certain number of clients. Really cool.
Cons
The only thing I didn't like was that I couldn't do a one time payment easily. Sometimes we have one time jobs such as web development or consulting, and it makes it kind of hard to use just this one system. We had to also get Zoho invoice to complement what we were doing. So unless you are doing just recurring subscriptions you'll need to get an invoicing tool as well.
Als ran into problems with the customer portal, but most of my clients didn't wnat to log in so it wasn't that big of a deal.
Response from Zoho
Hi Matthew,
Good to hear from you!
Thank you so much for such a detailed review on both Zoho Invoice and Subscriptions. It means so much to us.
Regarding the benefits of the client portal and payment retry settings, we couldn't agree more! Glad to know we are a part of your subscription business journey.
Cheers,
Harikrishna
Gets the job done. Great customer and subscription admin panel.
My client needed to quickly deploy a simple subscription-based membership system and ZoHo Subscriptions totally fit the bill. It provided a test environment identical to the launch environment so there was little in the way of post-launch bug cleanup. The system was super easy to set up an MVP and was flexible enough so that we could build on this MVP as our real-world usage brought to light other features we wanted to deploy.
Pros
Pricing structure
API integrations
Webhook announcements
Clean and intuitive admin panel
Robust reporting
Subscriber export
Subscription pricing flexibility with coupons and addons
Cons
The non-API deployment is a bit limited in terms of collecting any customer information that's not part of the default data. We didn't have the budget to do a full API deployment, but we were able to come up with some workarounds to collect info in fields not specifically designed for that information. When we did go with the full API deployment, it was pretty easy to transition our hacked-together data collection into the new custom fields.
Response from Zoho
Hi Lucas,
Thanks for taking the time to review Zoho Subscriptions!
We are happy to know your feedback on the Sandbox environment, the API and webhook capabilities and the flexibility aspect of the app. We believe your subscription billing is streamlined as per your needs. If you have any questions, feel free to reach out to us anytime.
Happy to have you with us Lucas.
Cheers,
Harikrishna
A good Subscriptions solution
When it comes to subscriptions software, there are not many good choices out there, and the monthly cost is high and this is the case for Zoho subscriptions and it lacks many features available in other software for the same cost. The interface needs to be polished as many features are hidden and hard to find and needs more integrations
Pros
It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better
Cons
Some features are not available and no API , the cost is kind of high if you have a high number of clients
Rating only
Rating breakdown
Likelihood to recommend: 7.0/10
Recommended to All my SAAS Friends
We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it.
Pros
This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details.
Cons
We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm.
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Zoho Subscriptions Pricing
Zoho Subscriptions Pricing
Zoho Subscriptions is a pay-as-you-go service, no contracts, no setup fee.
Free plan: $0 per month - 20 subscriptions, 1 user.
Basic plan: $49 per month - 500 customers, 3 users.
Standard plan: $99 per month - 2000 customers, 5 users.
Professional plan: $249 per month - 5000 customers, 10 users.
Discounts are available for nonprofit organizations.
Zoho Subscriptions also offers a free sandbox environment to test out all the features. The best part is, you don't need any credit card for this trial run.
Zoho Subscriptions is a pay-as-you-go service, no contracts, no setup fee.
Free plan: $0 per month - 20 subscriptions, 1 user.
Basic plan: $49 per month - 500 customers, 3 users.
Standard plan: $99 per month - 2000 customers, 5 users.
Professional plan: $249 per month - 5000 customers, 10 users.
Discounts are available for nonprofit organizations.
Zoho Subscriptions also offers a free sandbox environment to test out all the features. The best part is, you don't need any credit card for this trial run.
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Zoho Subscriptions Features
Zoho Subscriptions Features
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Categories
Categories
Additional information for Zoho Subscriptions
Additional information for Zoho Subscriptions
Key features of Zoho Subscriptions
- Automated Email Notifications
- Automated customer communications & notifications
- CRM, Accounting Integration
- Client Portal
- Coupons, Add-ons & discounts
- Email, Phone, Chat and Forum Support
- Hosted Pages
- Multi-Gateway Support (Razorpay for India)
- Multiple Webhooks and REST APIs
- Offline Payments
- One-Time Charges, Coupons, Add-ons & Discounts
- Payment Failure Management (retry/dunning)
- Paypal/ ACH/ Credit Card
- Recurring Billing & Subscription Management
- Reports like MRR, ARPU, LTV, and churn rate, among others.
- Sandbox Account
- Trial Period Management
- Usage-based Metered Billing
- Zapier, Avalara, Wordpress, Slack Integration etc.
Benefits
- Set up your products: add pricing plans, addons, and coupons to each plan and manage them from a central portal.
- Automate billing for each subscription. Zoho Subscriptions sends out invoices on your behalf, prorates subscriptions, and bills customers automatically.
- Manage everything related to your customer subscriptions from a centralized portal.
- Using Client Portal, let your customers control their subscriptions by paying for invoices, updating personal/business, card and bank details, and rating your service.
- With Retry Settings (Dunning Management,) efficiently manage involuntary failed payments by setting number of retries, and notifying customers before their cards expire.
- With multiple payment gateways integrations and payment options, simplify your payment collection process for different customer groups.
- Stay in the know of your business' health with important subscription metrics like MRR, chhurn rate, and activations & cancellations available right from the dashboard, adding to 30+ analytic reports.
- Set up a sandbox (test) account, where you can test all your business use-cases in a safe environment. This way you can understand how Zoho Subscriptions and its features work.
- Zoho Subscriptions' accounting integration with Zoho Books involves zero effort. Simply sign in to your Zoho Books account and find your customers and all transactions related to their subscriptions instantly available in Zoho Books. Keep track of your expenses, automatically categorize bank transactions and do much more to get a complete picture of the health of your business.
- If you’re a developer looking for different options for integration, we got you all covered with our REST APIs and Webhooks.
Zoho Subscriptions FAQs
Zoho Subscriptions FAQs
Below are some frequently asked questions for Zoho Subscriptions.
Q. What type of pricing plans does Zoho Subscriptions offer?
Zoho Subscriptions offers the following pricing plans:
Starting from: US$0.00/month
Pricing model: Free, Subscription
Free Trial: Available
Zoho Subscriptions is a pay-as-you-go service, no contracts, no setup fee. Free plan: $0 per month - 20 subscriptions, 1 user. Basic plan: $49 per month - 500 customers, 3 users. Standard plan: $99 per month - 2000 customers, 5 users. Professional plan: $249 per month - 5000 customers, 10 users. Discounts are available for nonprofit organizations. Zoho Subscriptions also offers a free sandbox environment to test out all the features. The best part is, you don't need any credit card for this trial run.
Q. What are the main features of Zoho Subscriptions?
Zoho Subscriptions offers the following features:
- Automated Email Notifications
- Automated customer communications & notifications
- CRM, Accounting Integration
- Client Portal
- Coupons, Add-ons & discounts
- Email, Phone, Chat and Forum Support
- Hosted Pages
- Multi-Gateway Support (Razorpay for India)
- Multiple Webhooks and REST APIs
- Offline Payments
- One-Time Charges, Coupons, Add-ons & Discounts
- Payment Failure Management (retry/dunning)
- Paypal/ ACH/ Credit Card
- Recurring Billing & Subscription Management
- Reports like MRR, ARPU, LTV, and churn rate, among others.
- Sandbox Account
- Trial Period Management
- Usage-based Metered Billing
- Zapier, Avalara, Wordpress, Slack Integration etc.
Q. Who are the typical users of Zoho Subscriptions?
Zoho Subscriptions has the following typical customers:
Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business
Q. What languages does Zoho Subscriptions support?
Zoho Subscriptions supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish
Q. Does Zoho Subscriptions support mobile devices?
Zoho Subscriptions supports the following devices:
Android, iPhone, iPad
Q. What other apps does Zoho Subscriptions integrate with?
Zoho Subscriptions integrates with the following applications:
Kissflow Digital Workplace, LeadMaster, Slack, Stripe, Workato, Zendesk, Zoho Books, Zoho CRM, Zoho Creator, Zoho Flow
Q. What level of support does Zoho Subscriptions offer?
Zoho Subscriptions offers the following support options:
Forum, Online Support, Phone Support, FAQs, Video Tutorials, Knowledge Base
Great for start ups and small businesses who are trying to keep a low overhead. Their customer service is nice to work with, I usually would just chat with them or send them an email because I am familiar with using online software. For someone who isn't tech savvy they do have a call in option.