About Zoho Subscriptions
Zoho Subscriptions is for growing subscription businesses that are looking to automate the entire subscription management process without any hassle.
Right from the moment a customer subscribes to your service/product, Zoho Subscriptions sends invoices, charges them on renewals, sends payment thank you notes, notifies you and your customers if a payment fails, retries these payments and repeats all of this over and over again, until their subscription expires. And it does all of this automatically.
Experience Level: Beginner to advanced
Business Size: Small to medium businesses
Happy Customers: LogiNext, EuroBox, HeadApp, Mobile Loyalty, Opiniion etc.
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Key benefits of Zoho Subscriptions
- Set up your products: add pricing plans, addons, and coupons to each plan and manage them from a central portal.
- Automate billing for each subscription. Zoho Subscriptions sends out invoices on your behalf, prorates subscriptions, and bills customers automatically.
- Manage everything related to your customer subscriptions from a centralized portal.
- Using Client Portal, let your customers control their subscriptions by paying for invoices, updating personal/business, card and bank details, and rating your service.
- With Retry Settings (Dunning Management,) efficiently manage involuntary failed payments by setting number of retries, and notifying customers before their cards expire.
- With multiple payment gateways integrations and payment options, simplify your payment collection process for different customer groups.
- Stay in the know of your business' health with important subscription metrics like MRR, chhurn rate, and activations & cancellations available right from the dashboard, adding to 30+ analytic reports.
- Set up a sandbox (test) account, where you can test all your business use-cases in a safe environment. This way you can understand how Zoho Subscriptions and its features work.
- Zoho Subscriptions' accounting integration with Zoho Books involves zero effort. Simply sign in to your Zoho Books account and find your customers and all transactions related to their subscriptions instantly available in Zoho Books. Keep track of your expenses, automatically categorize bank transactions and do much more to get a complete picture of the health of your business.
- If you’re a developer looking for different options for integration, we got you all covered with our REST APIs and Webhooks.
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Features
Total features of Zoho Subscriptions: 85
- ACH Payment Processing
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Billing & Invoicing
- Billing Portal
- CRM Software
- Cancellation Management
- Categorization/Grouping
- Client Portal
- Contact Database
- Contact Management Software
- Credit Card Processing
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Data Synchronization
- Data Visualization Software
- Debit/Credit Card Processing
- Deferred Billing
- Discount Management
- Dunning Management
- Electronic Payments
- Email Management Software
- Email Templates
- Estimating
- Event Logs
- Event Tracking
- Event Triggered Actions
- Expense Tracking
- Financial Analysis
- Financial Management Software
- Help Desk Management
- In-Person Payments
- Invoice History
- Invoice Management
- Microsoft Outlook Integration
- Mobile Alerts
- Mobile Payments
- Monitoring
- Multi-Country
- Multi-Currency
- Multi-Language
- Multi-Period Recurring Billing
- Multiple Payment Options
- Online Forums
- Online Invoicing
- Online Payments
- PCI Compliance Software
- Payment Processing Services Integration
- Payment Processing Software
- Product Catalog
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Invoicing
- Recurring/Subscription Billing
- Refund Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Rules-Based Workflow
- Self Service Portal
- Status Tracking
- Subscription Management Software
- Subscription Plan Management
- Summary Reports
- Tax Calculation
- Tax Management Software
- Third Party Integrations
- Transaction History
- Transaction Monitoring
- Usage Tracking/Analytics
- Website Integration
Alternatives
Odoo
Chargebee
HarmonyPSA
ServiceWorks
Reviews
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- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great for automating payments from clients
Reviewed on 2019-11-25
Great for start ups and small businesses who are trying to keep a low overhead. Their customer...
Great for start ups and small businesses who are trying to keep a low overhead. Their customer service is nice to work with, I usually would just chat with them or send them an email because I am familiar with using online software. For someone who isn't tech savvy they do have a call in option.
Pros
Really easy to set up, and integrated with the merchant processing of my choice. When we first switched over Zoho subscriptions were the only tool that could email multiple reminders to the clients prior to the billing renewal which I feel is great for subscription services.
The customer portal on the backend allows for customers to change their credit card information without me or one of my team members to have to do it manually. Super time saver.
It also notifies my team when a payment doesn't go through for whatever reason and can automatically retry the card again.
When we first started, it gave up to $50k worth of transactions as a free trial. Meaning you don't have to pay for a subscription until you reach 50k worth of transactions or a certain number of clients. Really cool.
Cons
The only thing I didn't like was that I couldn't do a one time payment easily. Sometimes we have one time jobs such as web development or consulting, and it makes it kind of hard to use just this one system. We had to also get Zoho invoice to complement what we were doing. So unless you are doing just recurring subscriptions you'll need to get an invoicing tool as well.
Als ran into problems with the customer portal, but most of my clients didn't wnat to log in so it wasn't that big of a deal.
Response from Zoho
Hi Matthew,
Good to hear from you!
Thank you so much for such a detailed review on both Zoho Invoice and Subscriptions. It means so much to us.
Regarding the benefits of the client portal and payment retry settings, we couldn't agree more! Glad to know we are a part of your subscription business journey.
Cheers,
Harikrishna
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Other for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Gets the job done. Great customer and subscription admin panel.
Reviewed on 2020-04-26
My client needed to quickly deploy a simple subscription-based membership system and ZoHo...
My client needed to quickly deploy a simple subscription-based membership system and ZoHo Subscriptions totally fit the bill. It provided a test environment identical to the launch environment so there was little in the way of post-launch bug cleanup. The system was super easy to set up an MVP and was flexible enough so that we could build on this MVP as our real-world usage brought to light other features we wanted to deploy.
Pros
Pricing structure
API integrations
Webhook announcements
Clean and intuitive admin panel
Robust reporting
Subscriber export
Subscription pricing flexibility with coupons and addons
Cons
The non-API deployment is a bit limited in terms of collecting any customer information that's not part of the default data. We didn't have the budget to do a full API deployment, but we were able to come up with some workarounds to collect info in fields not specifically designed for that information. When we did go with the full API deployment, it was pretty easy to transition our hacked-together data collection into the new custom fields.
Response from Zoho
Hi Lucas,
Thanks for taking the time to review Zoho Subscriptions!
We are happy to know your feedback on the Sandbox environment, the API and webhook capabilities and the flexibility aspect of the app. We believe your subscription billing is streamlined as per your needs. If you have any questions, feel free to reach out to us anytime.
Happy to have you with us Lucas.
Cheers,
Harikrishna
- Industry: Computer Software
- Company size: 11-50 Employees
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Reviewed on 2017-02-23
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
A decent solution to subscription management
Reviewed on 2021-01-26
It was an easy way to setup and start offering subscriptions, and it's quite easy to manage users...
It was an easy way to setup and start offering subscriptions, and it's quite easy to manage users and current subscriptions. However it does not seem like a sufficient long-term solution, and you might find a better experience elsewhere.
Pros
It's quite easy to setup, far easier than other solutions. Nearly everything can be done 'no-code', where you can easily create subscriptions and start accepting payments easily. API is quite easy to use, if you need it.
Cons
It's extremely limited in what it can do, and the interface is a little clunky. I constantly experienced bugs when integrating it with Zapier, often times having to reach out to support in order to deploy a fix. You cannot do multi-lingual checkouts, which can be a huge issue in certain regions. The customer portal that they provide is also quite lacking in visual appeal.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Recommended to All my SAAS Friends
Reviewed on 2018-11-13
We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books...
We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it.
Pros
This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details.
Cons
We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm.
Zoho Subscriptions FAQs
Below are some frequently asked questions for Zoho Subscriptions.Q. What type of pricing plans does Zoho Subscriptions offer?
Zoho Subscriptions offers the following pricing plans:
- Starting from: US$49.00/month
- Pricing model: Free, Subscription
- Free Trial: Available
Zoho Subscriptions is a pay-as-you-go service, no contracts, no setup fee. Free plan: $0 per month billed annually - 20 subscriptions, 1 user. Basic plan: $49 per month billed annually - 500 customers, 3 users. Standard plan: $99 per month billed annually - 2000 customers, 5 users. Professional plan: $249 per month billed annually - 5000 customers, 10 users. Discounts are available for non-profit organizations. Zoho Subscriptions also offers a free sandbox environment to test out all the features. The best part is, you don't need any credit card for this trial run.
Q. What are the main features of Zoho Subscriptions?
We do not have any information about Zoho Subscriptions features
Q. Who are the typical users of Zoho Subscriptions?
Zoho Subscriptions has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Zoho Subscriptions support?
Zoho Subscriptions supports the following languages:
Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Swedish
Q. Does Zoho Subscriptions support mobile devices?
Zoho Subscriptions supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zoho Subscriptions integrate with?
Zoho Subscriptions integrates with the following applications:
2Checkout, Authorize.Net, Avalara, Box, Dropbox Business, Evernote Business, Forte Payment Systems, Gmail, Google Analytics, Google Drive, Google Workspace, Microsoft 365, Microsoft Outlook, OneDrive, PayPal, Slack, Stripe, Worldpay, Zapier, Zendesk, Zoho Analytics, Zoho Books, Zoho CRM, Zoho Cliq, Zoho Creator, Zoho Docs, Zoho Flow, Zoho Mail, Zoho Sites
Q. What level of support does Zoho Subscriptions offer?
Zoho Subscriptions offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
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