Time Tracker helps businesses automate their time tracking to save money, improve efficiency and increase productivity, but what makes Time Tracker by eBillity different is how we designed our time tracking.
Sure we have all the features like; free mobile apps for iOS and Android, timesheets, GPS tracking, admin approvals, a kiosk app, real-time reports and seamless integrations with leading payroll and accounting software like QuickBooks, Gusto, ADP, Xero and Sage but we also offer timers OR time cards.
Time cards are a great solution for payroll and they’re the default setting for our Time Tracker account. Time cards allow employees to clock in and out of shifts, take breaks, switch between projects and receive overtime alerts. The account admin (manager) can;
√ Monitor employee hours to estimate costs
√ Set thresholds to automatically calculate overtime
√ Set time rounding e.g a 08:52 am entry can round up to 09:00 am.
√ Receive automatic notifications of a rate increase
Timers are ideal for invoicing clients and they’re the default setting for our Time Tracker +Billing account. With timers you can easily capture every second worked in just one click – run multiple timers, switch between clients, projects and activities.
Every +Billing account also includes:
√ Expense tracking
√ Client invoicing
√ Branded client portal
√ Stripe integration for online payments
Easily switch your default within your account.
ADMIN > SETTINGS > TIME TRACKING METHOD and 'Switch to <......>'
Both new and existing eBillity customers have the choice between timers OR time cards – you can only use one OR the other you cannot have both.
Pros
Multi-platform with ease of use. Flexibility to allow you to record multiple days and hours in a single line-item or (like me) track each individual day separately so that I can report to my customers exactly what was done when I was there billing hourly. No save button the stuff is automatically saved when you tab past and entry in the web client. Mobile clients for Android and iPhone are very functional.
Cons
Screen handling is sometimes buggy. Every once in a while you end up with two lines per entry which typically happens on a larger screen. I have a 4K display and sometimes when I make the screen size large enough to fit the entire width of the screen the second line pops in which makes no sense. I would also like more flexibility in enlarging sections of the screen, and the ability to eliminate fields that I don't use, but that's just cosmetic things. The program works great. Andriod and iPhone clients don't capitalize the first word in a sentence for some reason even though it does that in other applications. This causes editing issues later for me when I bill the customer. I get statements from my workers like "i moved sue's computer" and typically if I dictate in other applications it comes out like "I moved Sue's computer" -- I'm not sure why they don't use the typical text processors on the platform
Thank you very much for your business and your time with Time Tracker by Ebillity. We greatly appreciate the feedback, and the review you have taken the time to write here on Capterra.
I would appear you encountered some technical difficulties when using Time Tracker.
If you ever have any comments, questions, or concerns, please call us at 800-851-0992. Thank you again!
If I cant create invoices then it is useless to me. Fix your software and get appropriate support.
Pros
The software is good for time tracking and then it syncs with Xero so that I do not have to do any double entries. I am a single freelance user and it saves me time WHEN it works. When there are issues, and there will be, trying to fix them is time consuming. Customer service is practically non existent.
Cons
Poor customer support - When there are issues, and there will be, trying to fix them is time-consuming. I am currently on hold to the telephone support and have been for 23 minutes now. I have been called one (yes 1) in the queue for all that time. Seems they have no one on the support desk to actually take the phone call. Also waiting for the online support person to answer my question for the last 20 minutes as well.
Trying to create an invoice for a client. Have over $1,500 in work to bill out but the create invoice function seems to only be picking up the last two entries and wants to create an invoice for only $39. Can't figure out why. All the entries are approved and fall within the selected date range. Last time I tried to an create invoice I had the same issue and support couldn't figure out why and just created the invoice for me but never fixed the issue. Guess what, the very next invoice I tried to create I have the same issue. Now its been 30 minutes and still on hold. Also, the online chat function disconnected "because it was idle for too long" while I waited patiently for a representative to respond. The representatives are probably overworked and handling too many issues at once I suspect.
Hello Arthur.
Thank you for leaving your feedback here on Capterra. I apologize for the lack of proper customer support. We are better than that and there is no excuse. We are available Monday through Friday, beginning at 10am. Feel free to contact me directly at 800-851-0992 Ext 108 .
Paid.
Pros
It's the only computer software I have never needed help with. It keeps it simple.
Cons
That I have to fill out my timesheet on a computer -- period. I'm just pure old-school. I have no complaints, and want no gift or future surveys.
Overall, we have been very happy with TimeTracker in our business, and would recommend to other companies seeking a time tracking solution.
Pros
We use Timetracker in our business to record employee work time. I like that we can create different jobs and allocations within the software to specify where employees record time and to what project or job. I also like the rich reporting features and the ability to access employee "time cards" from anywhere that has an internet connection.
Cons
The one thing I like the LEAST about this software is the web interface's tendency to become mixed up and VERY difficult to use after resizing on the screen. There are sizing "handles" top bottom and left right of the actual time entry form. This form can be dynamically stretched and adjusted to fit the screen of the monitor an end user is using. Unfortunately, on smaller monitors, the form itself gets mixed up and entry blanks shift all over the screen when adjusting form size. Fortunately, this issue can be fixed by a simple "reset" of the form back to standard. It's more of an inconvenience than issue.
Greetings. Thank you for the glowing review you left for using Time Tracker by Ebillity. We are always striving to make our product better and we are available to assist you in the future. If you have any comments, questions, or concerns you'd like to leave us, please feel free to give us a call at 800-851-0992. Thank you for your time and business.
Ability to work remotely
Pros
This software, while not as fast as working in QB, we have a lot of information at our disposal when not working from the office (where we use QB desktop). This has really been key in being able to have one person enter time, run reports, etc. when someone else is using the company file or if we are working remotely. The customer support team is FANTASTIC. We have an issue when we first set up our account and they were amazingly helpful. Informative, but not requiring us to do all the work to fix the problem. It took probably a couple of days, but really was a smooth experience. They are also responsive when we have quick, short questions. They make the overall experience nearly painless when dealing with technical issues.
Cons
The software is slightly slower than QB, which makes sense. One of the bigger frustrations is the inability to change items after they have been approved. We can change them in QB, but they'll never update in ebility. We have to do this a fair amount due to how we handle some of our prospective clients before they become a job. It makes the reporting feature less accurate. Other than that, there are a few features in QB that are not offered here, but that is not a major deal. Showing what items have been billed vs. not billed. The report window/feature could also be streamlined a bit more. It's a little clunky, but overall not bad. This is all of course based on our use.
Time Tracker: $5/user per month + $10/month base fee
(receive 20% off with annual billing $4 per/user a month + $8/month base fee)
Time Tracker +Billing (invoices and online payments): $10/user per month + $20/month base fee
(receive 20% off with annual billing $8 per/user a month + $16/month base fee)
Time Tracker + Legal (features designed for law firms): $15/user per month + $20/month base fee
(receive 20% off with annual billing $12 per/user a month + $16/month base fee)
√ Track Time from Anywhere. With Time Tracker by eBillity your team can track time from anywhere, even offline! Every account includes web access and free apps for iOS and Android.
√ Time is Money. With Time Tracker you can save up to 30+ hours a month in administration just by automating your teams time tracking. Connect and sync with your payroll and accounting software and say goodbye to data entry and spreadsheets.
√ Unique Time Tracking. Just like you, your business is unique so when we designed Time Tracker we decided to be unique too which is why we created options based on why your business tracks time – for payroll OR billing?
√ Track time for Payroll; automate your team's time entries with time cards. Employees clock in and out of shifts, take breaks, switch between projects and set overtime alerts when a threshold is reached.
√ Track time for billing; easily capture every second worked in just one click with timers – promptly switch between multiple timers as you jump from clients, to projects or activities.
√ Team Collaboration: Set roles for different employees, building teams for various clients. Monitor how much time employees spend on each task, send time entry reminders, task assignments, overtime alerts, return to work alerts (break is over)and messages.
√ Detailed Reporting. View the number of hours (normal, overtime/double time) worked within a payroll period and monitor wages owed, easily identify operational inefficiencies and know who your most productive employees are and identify your most profitable clients.
√ Optional +Legal account: The +Legal add-on converts Time Tracker into an attorney-friendly Time Tracking and billing system for law firms. +Legal features includes invoicing, online payments, ABA codes, LEDES invoicing, conflict checker and trust accounting.
Below are some frequently asked questions for Time Tracker.
Time Tracker offers the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available
Time Tracker: $5/user per month + $10/month base fee
(receive 20% off with annual billing $4 per/user a month + $8/month base fee)
Time Tracker +Billing (invoices and online payments): $10/user per month + $20/month base fee
(receive 20% off with annual billing $8 per/user a month + $16/month base fee)
Time Tracker + Legal (features designed for law firms): $15/user per month + $20/month base fee
(receive 20% off with annual billing $12 per/user a month + $16/month base fee)
Time Tracker offers the following features:
Time Tracker has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Time Tracker supports the following languages:
English, German, Spanish
Time Tracker has the following pricing plans:
Subscription
Time Tracker supports the following devices:
Android, iPhone, iPad
Time Tracker integrates with the following applications:
Beekeeper, Clio, Gusto, QuickBooks, QuickBooks Online, SAP Concur, Sage 50cloud, Sage Intacct, Xero, Xero
Time Tracker offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
I don't have to come up with my own method of tracking employee and contractor hours. Integration with Quickbooks now with the web client is seemless. Things pretty much work well now.