About Tigerpaw Software

Tigerpaw One business management software provides everything you need to begin the automation process, increase collaboration, streamline project management, increase cash-flow, expand your sales pipeline through sales automation, minimize costs and improve customer service. Instead of using a variety of software solutions to track and manage day-to-day business operations, you’ll log into a single, user-friendly portal.

Pricing starting from:

US$110.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Tigerpaw Software

  • Tigerpaw Mobile: Reps can enter time logs and update service orders on site using their mobile devices.

  • Employee Web Portal: Technicians and sales reps can be given their own logins so they can access all data in Tigerpaw 24/7 from any internet-enabled device.

  • Customer Self-service Portal: Give your customers their own login so they can check the status of their tickets, open a new ticket and access service data.

  • Co-managed Direct: This feature gives limited access to subcontractors and co-managed technicians so they can open, work on and close tickets in Tigerpaw.

  • Remote Monitoring Management: This includes remote monitoring of HaaS, SaaS (Software as a Service), content filtering, remote offsite backup and warranty agreements

  • Accounting Integrations: Integrates with QuickBooks Pro 2009, 2010 and 2013, QuickBooks Premiere, Peachtree/Sage 50, Cougar Mountain, BusinessWorks Gold and Great Plain
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$110.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Tigerpaw Software Software - Dispatch Board in TigerPaw
    Tigerpaw Software Software - Sales Opportunity Funnel in TigerPaw
    Tigerpaw Software Software - Email Analytics in TigerPaw
    Tigerpaw Software Software - CoManageDirect in TigerPaw
    Tigerpaw Software Software - Customer Web Portal in TigerPaw
    Tigerpaw Software Software - Employee Web Portal TigerPaw
    View 7 more
    Tigerpaw Software video
    Tigerpaw Software Software - Dispatch Board in TigerPaw
    Tigerpaw Software Software - Sales Opportunity Funnel in TigerPaw
    Tigerpaw Software Software - Email Analytics in TigerPaw
    Tigerpaw Software Software - CoManageDirect in TigerPaw
    Tigerpaw Software Software - Customer Web Portal in TigerPaw
    Tigerpaw Software Software - Employee Web Portal TigerPaw

    Features

    Total features of Tigerpaw Software: 47

    • API
    • Accounting Integration
    • Accounting Software
    • Alerts / Escalation
    • Alerts/Notifications
    • Automated Scheduling
    • Billing & Invoicing
    • CRM Software
    • Client Portal
    • Collaboration Tools
    • Contact Database
    • Contact Management Software
    • Contract/License Management
    • Dispatch Management
    • Document Management Software
    • Drag & Drop
    • Electronic Signature
    • Email Management Software
    • IT Asset Management Software
    • Incident Management Software
    • Inventory Management Software
    • Inventory Optimization Software
    • Invoice Management
    • Knowledge Management Software
    • Mobile Access
    • Monitoring
    • Online Time Clock
    • Payment Collection in the Field
    • Portfolio Management
    • Project Management Software
    • Projections
    • Proposal Generation
    • Purchase Order Management
    • Purchasing & Receiving
    • Quotes/Estimates
    • Remote Monitoring & Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Resource Management Software
    • Scheduling Software
    • Self Service Portal
    • Service Catalog
    • Service History
    • Template Management
    • Ticket Management
    • Time & Expense Tracking
    • Work Order Management

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    Reviews

    Overall rating

    3.7 /5
    (57)
    Value for Money
    3.6/5
    Features
    3.8/5
    Ease of Use
    3.6/5
    Customer Support Software
    3.6/5

    Already have Tigerpaw Software?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 57
    Tricia
    Overall rating
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software

    Really flexible

    Reviewed on 2018-06-28

    Pros

    I've used a lot of CRM's in the past and, as I'm learning more, TigerPaw is pretty slick. Most of the problems that we have stem from how it was implemented and not how it functions, so make sure you have someone to guide you. We're trying to go change many our of processes but it's slow and daunting. Thankfully, TigerPaw has been readily available and their support is responsive and thorough. I find their daily ask-the-experts invaluable.

    Cons

    Reporting. I can get customized reports created, but I would like to be able to design and create my own reports more easily.

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Great CRM Software

    Reviewed on 2019-08-03

    Pros

    I love that this is an all in one solution for your business. It allows you to maintain inventory, create price-book items, quoting, input service orders, invoice clients, manage purchase orders along with a ton of other features. once of the best things is the service orders where technicians can login and add a service order. in here they can type up their notes, add in time logs, attach expense logs and items serviced. it allows you to basically keep track of client inventory and the age of client items. The reporting functionality along with the other functions are completely customization to each individual organization.

    Cons

    the only issue with this software that when you try to email a quote, invoice, service order or other document through the software, the client will sometimes receive it as a winmail.dat file instead of a PDF file. this is due to the PDF converter in the software not completing the conversion correctly even though it looks like it created the PDF successfully. but this does not happen all the time.

    Alternatives Considered

    QuickBooks Desktop Enterprise
    renaud
    Overall rating
    • Industry: Medical Devices
    • Company size: 11-50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 7.0 /10

    Great for field service

    Reviewed on 2022-08-04

    Overall average experience due to the lack of versatiliy and add on use as a CRM system, the mobile...

    Overall average experience due to the lack of versatiliy and add on use as a CRM system, the mobile app was rudimentary. We moved away from Tigerpaw after a few years.

    Pros

    Great software to manage field service activities for smaller team. We had a team of 15 using it without issues

    Cons

    It is not a very good tool for CRM outside service. We used it for a while as a sales CRM system, but it was not a great solution

    Alternatives Considered

    Dynamics 365

    Reasons for Switching to Tigerpaw Software

    Seemed simpler and less expensive
    Richard
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Tigerpaw success for 18 years

    Reviewed on 2018-03-28

    I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my...

    I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my comments as factual coming from someone who has invested the proper time and energy into Tigerpaw for the last 18 years. Much of what I read and see regarding negative feelings comes from a place beyond the control of Tigerpaw. Tigerpaw is a line of business application; the most important one in our organization. The operational excellence we have achieved using it came from the marrying of Tigerpaw to well-established business processes. Period. No LOB software, including Tigerpaw will be successful without solid, clearly-defined business processes. If you learn the software and its capabilities, and allow yourself to refine your business processes to work with it, Tigerpaw becomes the sun in your service business universe. No gimmicks, no craziness, no runarounds. That is just not their style. And, if you don't know the answers or need assistance, the trail has been well tamped by a strong community full of ambassadors and experts that can show you the way.

    In my career as an IT professional and owner, I have often observed the collusion and confusion of the words installation and implementation. Two very different things yet people see them as the same. Our current mobile culture leads people to believe an application can be installed on a Friday and go live on Monday. That is not the case with a product as sophisticated as Tigerpaw. Installation is first. Next comes thought, discussion, planning, programming, and implementation. At that point you can measure with accuracy and make decisions based on relevent information. That is the process.

    Somewhere along the way, people forgot that software companies are...well...software companies. They develop products and offer setup instructions. Implementation is shaped by those instructions but not performed by them. People buy cars from a car dealership. And the process usually ends the same way. Here is how you start the car; the instructions are in the glove box or online; don't forget to give me 5-stars on the survey you receive next week. And then, you drive away. No one learns how to drive a car at the car dealer. They learn from a sibling, a parent or a professional driver. Line of business applications are exactly the same. In Tigerpaw's case (thankfully) there are a number of professional driving instructors out there to teach you how to drive...and drive well.

    Pros

    - All-encompassing product that touches every facet of our 20-year-old IT managed services/PrivateCloud/hosting firm
    - The Matrix...perhaps the most powerful tool available in any PSA for easily assembling information in an actionable view (you can even export it to Excel). No SQL dev needed; no Crystal dev needed. Just all your info with cool calculations, drill-downs, and filters. Simply awesome
    - Automatic synchronization with QuickBooks. No export/import files or juggling data around. It just synchronizes our Tigerpaw data right to QuickBooks
    - Excellent workflow engine. Love this feature. Keeps our sales and technical teams in-the-know. If something is taking too long, getting too old, or amassing too much time, Tigerpaw tells us. It also alerts us about warranty expirations, software license renewals, carrier contracts, even sales tax certificates...long before they expire.
    - Connect pretty much any way you want. Use your desktop, use the web interface, use the mobile interface...Tigerpaw is everywhere on every device all the time.
    - Automatic contract and agreement invoicing. As an MSP, this is crucial for operation. Contracts and agreements automatically invoice and process credit cards for us. Huge time savings
    - Time sheets. I've seen other systems and no one has anything quite like it. Check the availability, utilization, and billable time for techs in a single view. Great for finding gaps in billable times. Wonderful for techs to make sure they are hitting the mark.
    - They listen. Perhaps the most important thing! Contacting Tigerpaw with suggestions or reaching to support is a positive experience handled by thoughtful people that actually use the software each and every day.

    Cons

    - Some things take a few more mouse clicks than we prefer.
    - The interface needs a bit of love
    - More partnerships and tie-ins would send help and would send the product into orbit.

    Edward
    Overall rating
    • Industry: Management Consulting
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Phenomenal Customer Service

    Reviewed on 2018-04-16

    It is a rare combination to see a service group based in the United States that not only has the...

    It is a rare combination to see a service group based in the United States that not only has the technical knowledge, but also the business knowledge to help you with your problems. That coupled with patience and a sense of humor makes it a great working relationship.

    Pros

    I was hired to implement the software, then head up materials management. The service techs that I have dealt with have been extremely knowledgeable not only about their software, but also about how to implement it properly for my company. They have the patience to get into my system, walk me through how to set it up, the tables necessary, and the implications each answer will have and how to choose the best option. I greatly appreciate their patience.

    Cons

    Only once out of about a hundred calls did they not respond in a timely manner, that's far better that any organization I have had to use prior to Tigerpaw.

    Showing 5 reviews of 57 Read all reviews

    Tigerpaw Software FAQs

    Below are some frequently asked questions for Tigerpaw Software.

    Tigerpaw Software offers the following pricing plans:

    • Starting from: US$110.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Tigerpaw for pricing.

    Tigerpaw Software has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    Tigerpaw Software supports the following languages:

    English

    Tigerpaw Software supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tigerpaw Software integrates with the following applications:

    AVG Antivirus Business Edition, Aura Call Center Elite, Avalara, ConnectWise Automate, Kaseya VSA, MiCloud Connect, MiContact Center Business, Network Performance Monitor, QuickBooks Online Advanced, Sage 50cloud Accounting

    Tigerpaw Software offers the following support options:

    Email/Help Desk, Knowledge Base Software, Phone Support, Chat

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