--- description: Detailed reviews on CRM Analytics based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CRM Analytics with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CRM Analytics Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Business Intelligence Software](/directory/318/business-intelligence/software) > [CRM Analytics](/software/100679/wave-salesforce-analytics-cloud) # CRM Analytics Canonical: https://www.getapp.ca/software/100679/wave-salesforce-analytics-cloud Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/100679/wave-salesforce-analytics-cloud?page=2) > CRM Analytics is a cloud-based and on-premise data analysis platform, which helps small to large businesses in finance, healthcare, life sciences, communications, manufacturing, consumer goods, and other sectors extract, visualize, connect, share, and clean data. Features include machine learning (ML), natural language processing (NLP), artificial intelligence (AI), forecasting, predictive modeling, and drag-and-drop data visualization. > > Verdict: Rated **4.3/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 80 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$70.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, France, Germany, Italy, Japan, South Korea, Spain, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Association Discovery - Bayesian Analysis - Benchmarking - Collaboration Tools - Compliance Tracking - Customizable Branding - Customizable Dashboard - Customizable Templates - Customization - Dashboard Creation - Dashboard Software - Data Analysis Tools - Data Blending - Data Capture and Transfer - Data Cleansing ## Integrations (5 total) - Google Cloud BigQuery - Google Sheets - Microsoft SQL Server - Presto - Snowflake ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Business Intelligence Software](https://www.getapp.ca/directory/318/business-intelligence/software) ## Related Categories - [Business Intelligence Software](https://www.getapp.ca/directory/318/business-intelligence/software) - [Dashboard Software](https://www.getapp.ca/directory/586/reporting-dashboard/software) - [Statistical Analysis Software](https://www.getapp.ca/directory/361/data-analytics/software) - [Big Data Software](https://www.getapp.ca/directory/603/big-data/software) - [Data Visualization Software](https://www.getapp.ca/directory/740/data-visualization/software) ## Alternatives 1. [Google Analytics 360](https://www.getapp.ca/software/90997/google-analytics) — 4.7/5 (8089 reviews) 2. [Microsoft Power BI](https://www.getapp.ca/software/102847/power-bi) — 4.6/5 (1870 reviews) 3. [Tableau](https://www.getapp.ca/software/90797/tableau-software) — 4.6/5 (2348 reviews) 4. [Better Reports](https://www.getapp.ca/software/2044367/better-reports) — 4.9/5 (167 reviews) 5. [Quire](https://www.getapp.ca/software/2071696/quire-1) — 4.8/5 (136 reviews) ## Reviews ### "This software has been useful in my non-profit management experience." — 3.0/5 > **Verified Reviewer** | *March 7, 2018* | Government Administration > > **Pros**: The export functionality made it easy to share information with those outside the nonprofit organization. > > **Cons**: I wish it had greater permissions settings so that I could give volunteers outside of the organization the ability to use the tool. ----- ### "CRM Analytics" — 5.0/5 > **Emily** | *November 22, 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The information and tracking purposes. The secureness > > **Cons**: That the verification code doesn't go to both email and phone > > It is a good tool however there is always room for improvement. ----- ### "All-in-One Analytics Platform" — 3.0/5 > **Craig** | *July 19, 2020* | Apparel & Fashion | Recommendation rating: 6.0/10 > > **Pros**: I used Salesforce Analytics Cloud to analyze impact of my marketing campaigns on customer journeys. After I connected Google Analytics to Salesforce, I was able to see the data flow between the tow systems. I then created custom audiences in Google Analytics using the criteria of customers who engaged with marketing campaigns, added items to cart but didn't purchase them. Once the destination of Salesforce was added, I was able to execute campaigns against those audiences. These re-targeting ads helped reduce cart abandonments and increase conversion rates. Because of data integration and re-targeting capabilities, I could leverage Salesforce Analytics Cloud to improve sales from customers who were interested in purchasing my apparel items. This data driven strategy drove high ROI for my business. > > **Cons**: Setting up integration between Salesforce Analytics Cloud and business intelligence tools such as MicroStrategy needs development resources. There is a learning curve for users who have not used Salesforce before. Example: data extensions, APIs, etc. need to be configured according to Salesforce requirements. Coding knowledge is needed to maximize potential of data connectors. If password is forgotten, there is a long process to reset it which sometimes may involve working with Salesforce administrator or tech support. If tools like Datorama are used, integration is easier but then clients have to spend extra money to get access to those add-ons. So, premium support and integration costs are high. > > As long as data integrations and some past experience using Salesforce Analytics Cloud is there, I find this tool super helpful in retargeting customers who are engaged with my marketing campaigns but need an extra nudge to buy my apparel items. Additionally, analyzing the retargeting campaigns on an ongoing basis and after they have concluded helps me use those clusters of customers for other ads I want to run in the future for a different but related items, categories or brands. If there is more technical support and training available for non-premium users, we should see a growth in value of Salesforce Analytics Cloud. ----- ### "Great Platform" — 4.0/5 > **ASHLEY** | *February 4, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: CRM Analytics was a great tool to keep me organized and informed. > > **Cons**: Platform was a little hard to navigate at times. > > I enjoy using this platform, i find new tools each day. ----- ### "Using Sales force" — 5.0/5 > **Mark** | *August 19, 2021* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I was a user of Sales Force while working for a larger company. Many of the features were set up by the company, and these tools and features were quite robust. The sales function tools help you keep track of closed sales, opportunities and events meetings and potential leads. Plus you can customize reports to help you determine your success rate and areas to help you grow your business. > > **Cons**: I think that due to this CRM being the leader in this space, that it also comes with many many tools and features, which at times can be a little overwhelming. (Although many good trainings on using this software are also available to help). > > If you need the best CRM, with the most tools and features, this is the CRM to get, bottom line. The analytics it tells you can really help yourself, your company and your team too ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/100679/wave-salesforce-analytics-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/100679/wave-salesforce-analytics-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data