ShippingEasy

Pros

The thing I absolutely like the most about ShippingEasy is that they offer a FREE plan with plenty of features - something that's hard to find elsewhere. The most useful feature included with all plans is the integration with an Amazon seller account. This allows me to print labels for orders received, view FBA inventory, and manage reviews. The free plan includes 50 shipments per month, integration with an unlimited number of stores/carts/marketplaces, and batch label printing.

Cons

One feature that's lacking in the FREE plan is the ability to link carrier accounts other than USPS. It would be nice if I were able to link my FedEx account with ShippingEasy. This feature is included in the paid plans, however.

Pros

The flexibility and functionality are phenomenal. It's great to have a "hub" where both order fulfillment and marketing can happen in one place! Leaves our e-commerce platform (volusion) in the dust!

Cons

HTML editing and graphical verification (switching back and forth) of e-mail newsletters is limited which makes it very frustrating, especially when one wants to use font sizes larger than "72" or make inter-document hyperlinks for starters. I hope these features will be added soon!

Also, the ability to cancel or recall e-mail campaigns within say 30 mins, would be very helpful. Sometime you think it's perfect, hit the send button, and see the e-mail at your inbox (for review) and see a problem than you can't fix!!

Pros

ShippingEasy is quite cost-effective in comparison to a lot of other options out there for what it offers, so that makes it a great competitor. It does what it needs to fairly easy. The customer support is also great.

Cons

It can be a bit difficult to set up unless you have experience with this sort of software, and you really have to read through all of their supporting documents to get an idea of how to use it. I wouldn't say it's very 'new user friendly'.

Pros

Bria's help and support is the best part of making the change to this platform. The insurance rates are cheaper but with the extra time cost, I am not sure we are actually saving money.

Cons

It is not user friendly, the labels print from newest to oldest and separate the international and priority from the first class instead of letting me print the labels in the order they were imported, you know, logically. Logic dictates that you would want to print the labels for the oldest orders first, not the newest orders. If I have 50 orders and they are jumbled by mail class and destination, it takes me 5 times longer than Stamps.com to print the batch because I have to do them individually so the orders go out in the order they were received. The training was about showing you all the "cool" (aka useless) features of the platform instead of making it easy for me to use and setting it up for what I need daily. Because of the training lacking usefulness, I have spent extra time sorting out the issues I face (thanks to Bria's help). Bria is the only agent you have that has been willing to help me love a platform I hate, everyone else just says "that feature is not available" or "you cannot do that in this platform" but Bria has worked to come up with creative solutions to get what I need out of this platform. Having to set everything up from packaging to rules is not saving me time and I have found this program to actually take up more of my time than Stamps.com did which I feel is misrepresented by your sales people. I was informed that I could streamline my batches but so far, it's been a lot more work and babysitting from me. Enter Bria the rock star!

Pros

It's fairly easy to select the best service and ship, and there are inexpensive options for small flat letters, etc.

Cons

I wish I could connect to my PayPal to pay for packages, rather than using a credit card and paying it off. I also wish it would show combinable orders instead of requiring me to select 'combine orders' box. Finally, it does not save package details when checking between services. Actually, I wish it would compare different services (UPS, USPS, FedEx) to be able to select the most cost-effective option.