ShippingEasy

It's fairly easy to select the best service and ship, and there are inexpensive options for small flat letters, etc.

I wish I could connect to my PayPal to pay for packages, rather than using a credit card and paying it off. I also wish it would show combinable orders instead of requiring me to select 'combine orders' box. Finally, it does not save package details when checking between services. Actually, I wish it would compare different services (UPS, USPS, FedEx) to be able to select the most cost-effective option.

Bria's help and support is the best part of making the change to this platform. The insurance rates are cheaper but with the extra time cost, I am not sure we are actually saving money.

It is not user friendly, the labels print from newest to oldest and separate the international and priority from the first class instead of letting me print the labels in the order they were imported, you know, logically. Logic dictates that you would want to print the labels for the oldest orders first, not the newest orders. If I have 50 orders and they are jumbled by mail class and destination, it takes me 5 times longer than Stamps.com to print the batch because I have to do them individually so the orders go out in the order they were received. The training was about showing you all the "cool" (aka useless) features of the platform instead of making it easy for me to use and setting it up for what I need daily. Because of the training lacking usefulness, I have spent extra time sorting out the issues I face (thanks to Bria's help). Bria is the only agent you have that has been willing to help me love a platform I hate, everyone else just says "that feature is not available" or "you cannot do that in this platform" but Bria has worked to come up with creative solutions to get what I need out of this platform. Having to set everything up from packaging to rules is not saving me time and I have found this program to actually take up more of my time than Stamps.com did which I feel is misrepresented by your sales people. I was informed that I could streamline my batches but so far, it's been a lot more work and babysitting from me. Enter Bria the rock star!

The ability to add tags to orders as they come into ShippingEasy has been key for sure.

Not being able to utilize our own USPS account and pricing is a pain point.

The flexibility and functionality are phenomenal. It's great to have a "hub" where both order fulfillment and marketing can happen in one place! Leaves our e-commerce platform (volusion) in the dust!

HTML editing and graphical verification (switching back and forth) of e-mail newsletters is limited which makes it very frustrating, especially when one wants to use font sizes larger than "72" or make inter-document hyperlinks for starters. I hope these features will be added soon!

Also, the ability to cancel or recall e-mail campaigns within say 30 mins, would be very helpful. Sometime you think it's perfect, hit the send button, and see the e-mail at your inbox (for review) and see a problem than you can't fix!!