About FareHarbor

FareHarbor provides industry-leading online ticketing and booking solutions designed specifically for tours, activities, attractions, and events. Through one intuitive Dashboard, FareHarbor eases operations for more than 13,000 businesses worldwide. Options like custom seat maps, online seat selection, and automatic assignments can all be tailored to your unique needs while capacity limits and contactless ticket scanning help you maintain the latest safety protocols. Do all of this and more with the industry-low credit card rate of 1.9% + 30 cents per transaction and our best-in-class, 24/7 customer support team.

Key benefits of FareHarbor

FareHarbor enables thousands of tour, activity, attraction and event businesses across the globe to strategically increase their online bookings and revenue while providing streamlined user experiences that convert website visitors into paying customers. Our highly-customizable, cloud-based booking solutions are designed to be easy for you and your customers. We are committed to your growth and will work side-by-side with you to grow your business with our industry-leading software, 24/7 customer support, and suite of exclusive marketing tools and services.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, Germany, Mexico

Supported Languages

Czech, Danish, Dutch, English, Finnish and 8 others, French, German, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish

Images

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features-reports
home-hero-back
Screenshot 2014-09-11 12.17.00
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FareHarbor screenshot: features-mobile FareHarbor screenshot: features-reports FareHarbor screenshot: home-hero-back FareHarbor screenshot: Screenshot 2014-09-11 12.17.00

Features

Total features of FareHarbor: 41

  • 360 Degree Feedback
  • API
  • Activity Management
  • Ad hoc Reporting
  • Affiliate Management
  • Automatic Notifications
  • Booking Management
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Channel Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Credit Card Processing
  • Custom Fields
  • Customer Database
  • Customizable Questions
  • Customizable Reporting
  • Data Import
  • Data Import/Export
  • Database Conversion
  • Electronic Payments
  • Employee Database
  • Employee Management
  • Event Scheduling
  • Feedback Management
  • Invoice Management
  • Mobile Integration
  • Multiple User Accounts
  • POS
  • Real Time Updates
  • Reminders
  • Resource Allocation
  • Resource Management
  • SEO Management
  • SMS Integration
  • Sales Reporting
  • Social Media Integration
  • Third Party Integration
  • Website Integration
  • eCommerce Integration

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Reviews

Overall rating

4.8 /5
(989)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.9/5

Already have FareHarbor?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 989
Emma P.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent service and product

Reviewed on 2019-10-02

Overall, I really like Fareharbor - I like the way it looks when people book.

Overall, I really like Fareharbor - I like the way it looks when people book.

Pros

The customer service is amazing and fast
On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Cons

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Response from FareHarbor Holdings

Hello Emma -

Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function.

Thanks!

P.t. M.
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Stellar Service!

Reviewed on 2021-02-10

My overall experience with FareHarbor has been wonderful. The staff has been proactive in...

My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipating my needs. They were welcoming, helpful, and cooperative.

Pros

I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. FareHarbor is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service.

Cons

I don't have any cons to report. So far my experience has been very positive.

Response from FareHarbor Holdings

P.T - Wow, thank you for taking the time to share this review! We are absolutely thrilled to hear how wonderful your experience has been with FareHarbor and will continue to build off that!

We are committed to your business growth and are actively creating more content and materials to help you and all our clients navigate through this COVID landscape. Be sure to check out FareHarbor Compass for any Marketing tips along with our Help Center for any questions on the Dashboard.

As always, our 24/7 Customer Support team is standing by and ready to take your call or email!

Rebecca C.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Clunkier than we'd like but it gets the job done

Reviewed on 2021-01-19

We've grown exponentially since we started using FareHarbor. It's a great benefit to having three...

We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

Pros

Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming.

Cons

We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally.

Response from FareHarbor Holdings

Hi Rebecca -

We understand that certain aspects of FareHarbor's features and functionalities can be robust.

We are happy to set up additional training if your staff is finding certain areas of the Dashboard difficult to use!

Antoinette L.
Overall rating
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FareHarbor Daily User

Reviewed on 2020-11-05

I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the...

I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the fees that my customers have to pay are small.

Pros

I like the ease of the software and how quickly I am able to get a response from the support team when needed.

Cons

I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar.

Response from FareHarbor Holdings

Hi Antoinette -

Thank you for taking the time to write this review! We are happy to hear you have had a great experience working with our team, from our Sales team to our Support!

We appreciate your feedback about the colors on the booking calendar! Be on the lookout for our Product & Feature release emails as our team is always looking for ways to enhance the customer experience in our Dashboard.

Christina S.
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our small business LOVES FareHarbor!

Reviewed on 2020-11-18

We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is...

We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is user friendly with increased sales. The support teams work hard to make changes and keep our website performing seamlessly as we add new products and grow and expand. They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.

Pros

Easy to use, team friendly, quick and efficient. The change over from our previous company was seamless and the support is incredible!

Cons

Only that the fees are among the highest in the industry.

Response from FareHarbor Holdings

Hi Christina!

Thanks so much for taking the time to write this review and your partnership over the past few years! It has been our pleasure working with you it is great to see how our software has helped the Sawgrass Recreational Park team.

I'll be sure to pass along your great feedback to the rest of the FareHarbor team and we look forward to continue growing this partnership, together!

Showing 5 reviews of 989 Read all reviews

FareHarbor FAQs

Below are some frequently asked questions for FareHarbor.

FareHarbor offers the following pricing plans:

  • Pricing model: Free
  • Free Trial: Available

The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.

FareHarbor offers the following features:

  • 24/7 Client Support
  • Accept All Credit Cards Online
  • Advance Schedule Private and Public Events
  • Advanced Resource Tracking And Allocation
  • Automated Affiliate Invoices
  • Checkout Flow Built For Conversions
  • Conversion Focused Checkout Flow
  • Digital Waivers Signed in Minutes
  • Employee/Guide Notifications
  • Facebook Booking Integration
  • Free Conversion Rate Consultation
  • Import Reservations From Current System
  • Keep Your Same URL
  • Live Updates To Availability
  • Maintain and Manage Employees
  • Mobile Optimized Checkout
  • Record Affiliate Booking Vouchers
  • SEO, Web Optimization & Marketing Services
  • Unlimited Users and Products
  • Wordpress Plugin

FareHarbor has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

FareHarbor supports the following languages:

Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish

FareHarbor supports the following devices:

Android, iPhone, iPad

FareHarbor integrates with the following applications:

BirdEye, Facebook, Google Analytics, Google Calendar, Hero, Smartwaiver, Squarespace, Stripe, Wherewolf, Wordpress

FareHarbor offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for FareHarbor.