About C2 ATOM
C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.
Based on best industry practices and ITIL framework, C2 ATOM helps businesses with full ticketing features within its help desk core. Plus, the system gives an edge with process automation, dynamic real-time analytics, customized dashboards, scalable knowledge base and relevant KPIs. C2 ATOM allows ensuring optimal communication with existing systems thanks to its REST-ful API and quick integrations.
C2 ATOM has been developed around a service catalog feature which allows cross-department service delivery, engrafted were a self-service portal, a CMDB, various ticketing features and a automation/business rules generator.
C2 Enterprise draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C2 Enterprise can provide professional services and leading expertise in the following areas:
Management and Project Management
Change Management
Process Reengineering and Continuous Improvement
Optimization of business processes ITSM
Analysis of maturity (ITIL, COBIT)
Business analysis and expert recommendations
Pricing starting from:
US$40.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of C2 ATOM
- Discover a flexible platform that centralizes your users' requests and automates your processes.
- Improve your quality of service and level of support, and deliver an unparalleled user experience.
- Reduce silo work and your IT processes with optimized workflows for maximum efficiency.
- Control the impacts of changes and configurations.
Save time and money with this tailor-made solution. Compliant with industry best practices, C2 ATOM is an all-inclusive, affordable, add-on-free software that adapts to your business processes within days.
Devices
Business size
Markets
Australia, Belgium, Saint-Barthélemy, Canada, Switzerland, Côte d’Ivoire, Algeria, France, United Kingdom, French Guiana, Guadeloupe, Ireland, Isle of Man, British Indian Ocean Territory, Luxembourg, Morocco, Monaco, Saint Martin, Martinique, Mexico, New Zealand, French Polynesia, Saint-Pierre-et-Miquelon, Réunion, Singapore, Senegal, French Southern Territories, Tunisia, United States, British Virgin Islands, U.S. Virgin Islands, Wallis and Futuna, Mayotte, South Africa and 29 others
Supported Languages
English, French
Pricing starting from:
US$40.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of C2 ATOM: 118
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking Software
- Assignment Management
- Audit Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Availability Management
- Bug Tracking Software
- CRM Software
- Calendar Management
- Call Center Management
- Call Routing
- Capacity Management
- Cataloging/Categorization
- Categorization/Grouping
- Change Management Software
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management Software
- Content Management System (CMS) Software
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Dashboard Software
- Data Import/Export
- Data Visualization Software
- Document Storage
- Drag & Drop
- Email Management Software
- Email Templates
- Employee Management
- Event Triggered Actions
- Feedback Management
- Full Text Search
- Help Desk Management
- IT Asset Management Software
- IT Asset Tracking
- Inbox Management
- Incident Management Software
- Interaction Tracking
- Inventory Management Software
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Tracking Software
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Maintenance Management Software
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Network Monitoring Software
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Procurement Management
- Project Management Software
- Queue Management
- Real Time Notifications
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management Software
- Template Management
- Text Editing
- Third Party Integrations
- Ticket Management
- User Management
- Workflow Configuration
- Workflow Management Software
Alternatives
EcholoN
Vivantio
Alloy Navigator
CloudBlue PSA
Reviews
Already have C2 ATOM?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Computer & Network Security
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great for Automated Testing
Reviewed on 2021-11-05
I really enjoy it for my web development. the automated testing is one of the best features
I really enjoy it for my web development. the automated testing is one of the best features
Pros
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use
Cons
There arent much white paper incase you get lost.
- Industry: Oil & Energy
- Company size: 1,001-5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
From the system admin perspective
Reviewed on 2017-03-08
With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the...
With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.
Pros
The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.
Cons
It seems to be taking my integration team some time to activate the remaining features. That may not be software related.
- Industry: Consumer Goods
- Company size: 1,001-5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Evolving Product
Reviewed on 2017-03-08
C2 Atom is an evolving product, currently be used within our IT department for both helpdesk...
C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.
A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Pros and Cons of C2 ATOM
Reviewed on 2021-01-14
My overall experience is really good with Atom as a customer. Without hesitation, I would suggest...
My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.
Pros
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.
Cons
A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.
- Industry: Government Administration
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
C2 at Town of Candiac
Reviewed on 2017-03-08
Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great...
Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request
Pros
Web based.
Database is on our site
Easy to use for our peoples.
Cons
Reporting tool is sometime hard to parameter
C2 ATOM FAQs
Below are some frequently asked questions for C2 ATOM.Q. What type of pricing plans does C2 ATOM offer?
C2 ATOM offers the following pricing plans:
- Starting from: US$40.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
Business Cloud: $40 USD ($50 CAD) per license/month* Custom Cloud: contact the C2 ATOM team: [email protected] *Conditions apply
Q. Who are the typical users of C2 ATOM?
C2 ATOM has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does C2 ATOM support?
C2 ATOM supports the following languages:
English, French
Q. Does C2 ATOM support mobile devices?
C2 ATOM supports the following devices:
Q. What other apps does C2 ATOM integrate with?
C2 ATOM integrates with the following applications:
Microsoft Azure, QuickBooks Online Advanced, Zapier
Q. What level of support does C2 ATOM offer?
C2 ATOM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
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