About C2 ATOM

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing. Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either on-premise or cloud installation, putting IT as a real partner for business.

Based on best industry practices and ITIL framework, C2 ATOM helps businesses with full ticketing features within its help desk core. Plus, the system gives an edge with process automation, dynamic real-time analytics, customized dashboards, scalable knowledge base and relevant KPIs. C2 ATOM allows ensuring optimal communication with existing systems thanks to its REST-ful API and quick integrations.

C2 ATOM has been developed around a service catalog feature which allows cross-department service delivery, engrafted were a self-service portal, a CMDB, various ticketing features and a automation/business rules generator.

C2 Enterprise draws on its long experience in ITSM solutions design and implementation to offer efficient, creative and competitive solutions suited to its client's needs and expectations. As a result of its extensive experience in designing and implementing ITSM solutions, C2 Enterprise can provide professional services and leading expertise in the following areas:

Management and Project Management
Change Management
Process Reengineering and Continuous Improvement
Optimization of business processes ITSM
Analysis of maturity (ITIL, COBIT)
Business analysis and expert recommendations

Key benefits of C2 ATOM

  • C2 ATOM helps boost IT operations, optimize processes, organize tasks/projects and wrap up quick configuration.

  • C2 ATOM supports various ITS capabilities such as incident, problem, change, service request, availability, portfolio and asset management. ITIL-framed, it will provide a certified software built around industry best practices.

  • IT support teams can deliver better and faster services, while reducing response and resolution time thanks to C2 ATOM automation and business rules functions.

  • The integrated system allows organizations to scale up using cross-departments service catalogs and enable self-service portal to reduce agents’ workload.

  • C2 ATOM helps organizations modernize ITSM practice to provide extraordinary IT services.

  • Devices

    Business size

    S M L

    Markets

    Canada, United Kingdom, Mexico, United States

    Supported Languages

    English, French

    Images

    Resource view
    Request view
    Ticket view
    Approval list
    CMDB
    Dashboard view
    View 7 more
    C2 ATOM video C2 ATOM screenshot: Resource view C2 ATOM screenshot: Request view C2 ATOM screenshot: Ticket view C2 ATOM screenshot: Approval list C2 ATOM screenshot: CMDB C2 ATOM screenshot: Dashboard view

    Features

    Total features of C2 ATOM: 96

    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Approval Process Control
    • Asset Management
    • Asset Tracking Software
    • Automated Routing
    • Automatic Lead Distribution
    • Availability Management
    • Calendar Management
    • Call Center Management
    • Capacity Management
    • Categorization/Grouping
    • Change Management Software
    • Chat/Messaging
    • Client Portal
    • Compliance Tracking
    • Configuration Management
    • Contract/License Management
    • Cost Tracking
    • Customer Database
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Forms
    • Customizable Templates
    • Data Import/Export
    • Data Synchronization
    • Data Visualization Software
    • Disaster Recovery
    • Document Storage
    • Document Templates
    • Email Management Software
    • Event Management Software
    • Event Triggered Actions
    • Gantt/Timeline View
    • Geolocation
    • Guided Problem Solving
    • IT Asset Management Software
    • IT Asset Tracking
    • Incident Management Software
    • Interaction Tracking
    • Interaction Tracking
    • Inventory Management Software
    • Knowledge Base Management
    • Lead Distribution
    • Live Chat Software
    • Macros/Templated Responses
    • Maintenance Management Software
    • Mobile Access
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Management
    • Network Monitoring Software
    • Online Catalog
    • Online Forums
    • Performance Management
    • Performance Metrics
    • Problem Management
    • Procurement Management
    • Project Management Software
    • Projections
    • Purchase Order Management
    • Queue Management
    • Real Time Analytics
    • Real Time Monitoring
    • Real Time Notifications
    • Real-Time Chat
    • Release Management
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Assignment
    • Requisition Management
    • Role-Based Permissions
    • Rules-Based Workflow
    • Search/Filter
    • Self Service Portal
    • Service Catalog
    • Service Level Agreement (SLA) Management
    • Single Sign On Software
    • Supplier Management
    • Support Ticket Management
    • Support Ticket Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Task Management Software
    • Template Management
    • Third Party Integrations
    • Ticket Management
    • Timesheet Management
    • Workflow Configuration
    • Workflow Management Software

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    Reviews

    Overall rating

    4.2 /5
    (12)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.3/5
    Customer Support Software
    4.4/5

    Already have C2 ATOM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 12
    Sandhya L.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Pros and Cons of C2 ATOM

    Reviewed on 2021-01-14

    My overall experience is really good with Atom as a customer. Without hesitation, I would suggest...

    My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

    Pros

    This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

    Cons

    A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

    Stephen C.
    Overall rating
    • Industry: Oil & Energy
    • Company size: 1,001-5,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    From the system admin perspective

    Reviewed on 2017-03-08

    With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the...

    With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

    Pros

    The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

    Cons

    It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

    Jeremy P.
    Overall rating
    • Industry: Consumer Goods
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 6.0 /10

    Evolving Product

    Reviewed on 2017-03-08

    C2 Atom is an evolving product, currently be used within our IT department for both helpdesk...

    C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use.

    A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

    Jean B.
    Overall rating
    • Industry: Government Administration
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    C2 at Town of Candiac

    Reviewed on 2017-03-08

    Helping us to meet ITIL specification for our IT department.
    We improve productivity.
    Great...

    Helping us to meet ITIL specification for our IT department.
    We improve productivity.
    Great management of a ton of IT request

    Pros

    Web based.
    Database is on our site
    Easy to use for our peoples.

    Cons

    Reporting tool is sometime hard to parameter

    Thierry A.
    Overall rating
    • Industry: Pharmaceuticals
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    A World of Possibility

    Reviewed on 2017-03-08

    We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)

    The web...

    We have been using C2 ATOM for a few months. (We were previously under C2 Enterprise v4)

    The web platform is very flexible and fully customizable.

    It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

    Pros

    Fully customizable.
    Very good development and support, the team is attentive to our needs.

    Showing 5 reviews of 12 Read all reviews

    C2 ATOM FAQs

    Below are some frequently asked questions for C2 ATOM.

    C2 ATOM offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Business Cloud: $65 per user / month Custom Cloud: contact C2 Enterprise Available in Cloud or On-Premise.

    We do not have any information about C2 ATOM features

    C2 ATOM has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    C2 ATOM supports the following languages:

    English, French

    C2 ATOM supports the following devices:

    C2 ATOM integrates with the following applications:

    Microsoft Azure, QuickBooks Online Advanced, Zapier

    C2 ATOM offers the following support options:

    FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for C2 ATOM.