About C-Desk

C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments, and receive notifications about overriding service-level agreements (SLAs).

Using C-Desk, organizations can grant access permissions to specific agents, create electronic logbooks for shift details, and retrieve users’ profiles from the database. It allows managers to generate support tickets for customer issues and verify the identity of end-users through Lightweight Directory Access Protocol (LDAP) and Active Directory integration. Users can also create tasks, assign them to multiple staff members, and generate performance reports related to employees or projects.

Administrators can use C-Desk to view upcoming events on a calendar, create photo albums, and upload files to file transfer protocol (FTP) servers for backup. Businesses can add study materials, organization forms, policy manuals, and more to the knowledge base, enabling agents to quickly access relevant information to help resolve clients’ queries. It allows managers to streamline the entire asset management lifecycle, from location and warranty tracking to repair and vendor management.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

C-Desk login
C-Desk manage service requests
C-Desk dashboard
C-Desk add comments
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C-Desk video
C-Desk screenshot: C-Desk login C-Desk screenshot: C-Desk manage service requests C-Desk screenshot: C-Desk dashboard C-Desk screenshot: C-Desk add comments

Features

Total features of C-Desk: 34

  • Access Control
  • Active Directory Integration
  • Alerts / Escalation
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Calendar Management
  • Call Center Management
  • Communication Management
  • Customer Complaint Tracking
  • Customer Database
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Employee Profile
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Knowledge Base Management
  • Monitoring
  • Performance Management
  • Performance Reports
  • Project Management
  • Receiving
  • Request Assignment
  • Search Functionality
  • Self Service Portal
  • Support Ticket Management
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Vendor Management
  • Workflow Management

Alternatives

Zendesk

4.3
#1 Alternative to C-Desk
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

Deskero

4.7
#2 Alternative to C-Desk
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track...

Giva

4.9
#3 Alternative to C-Desk
Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy...

HaloPSA

4.8
#4 Alternative to C-Desk
HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power...

Reviews

Overall rating

4.7 /5
(27)
Value for Money
4.5/5
Features
4.7/5
Ease of Use
4.6/5
Customer Support
4.5/5

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Showing 5 reviews of 27
Augusto P.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A wonderful free tool for your organization

Reviewed on 2018-03-20

Pros

This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.

Cons

For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.

Deepak T.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One Of the best Service Desk or Helpdesk Product I Have every Seen

Reviewed on 2018-09-27

Very very good

Very very good

Pros

Many bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System, Chat Etc.. Never seen a product like this, at lowest possible cost

Cons

Dashboards should have been more interactive

Sunil G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Below starter level

Reviewed on 2018-10-19

I tried it and repent wasting 30 minutes on this.

I tried it and repent wasting 30 minutes on this.

Pros

Nothing is good. It needs a windows server and that is a big limitation in itself.

Cons

Bad interface, poor concept, unfriendly installation, buggy portal.

Dickson M.
Overall rating
  • Industry: E-Learning
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

C desk appointment organiser

Reviewed on 2020-02-05

helpdesk software is so comprehensive and can work well across multiple departments especially at...

helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.

Pros

It is a completely free software and therefore does not add to the costs to the organisation but rather brings in flexibility in terms of meetings scheduling, makes life easy for the secretariat

Cons

so far i havent seen the real things i can say i dont like on c desk as most of the task that i want done are in most cases accomplished with very little challenges if any

Ines F.
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A knowledge base management tool for your organization

Reviewed on 2018-05-05

Pros

This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected.

Cons

The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language.

Showing 5 reviews of 27 Read all reviews

C-Desk FAQs

Below are some frequently asked questions for C-Desk.

C-Desk offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact C-Desk for pricing information

C-Desk offers the following features:

  • Alerts
  • Alerts / Escalation
  • Asset Management
  • Call Center Management
  • Communication Management
  • Customer Complaint Tracking
  • Customer Database
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Integration
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Knowledge Base Management
  • Routing
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Workflow Management

C-Desk has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

C-Desk supports the following languages:

English

We do not have any information about what devices C-Desk supports

C-Desk integrates with the following applications:

Microsoft Outlook

C-Desk offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

See all software categories found for C-Desk.