About C-Desk

C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments, and receive notifications about overriding service-level agreements (SLAs).

Using C-Desk, organizations can grant access permissions to specific agents, create electronic logbooks for shift details, and retrieve users’ profiles from the database. It allows managers to generate support tickets for customer issues and verify the identity of end-users through Lightweight Directory Access Protocol (LDAP) and Active Directory integration. Users can also create tasks, assign them to multiple staff members, and generate performance reports related to employees or projects.

Administrators can use C-Desk to view upcoming events on a calendar, create photo albums, and upload files to file transfer protocol (FTP) servers for backup. Businesses can add study materials, organization forms, policy manuals, and more to the knowledge base, enabling agents to quickly access relevant information to help resolve clients’ queries. It allows managers to streamline the entire asset management lifecycle, from location and warranty tracking to repair and vendor management.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

India

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

C-Desk Software - C-Desk login
C-Desk Software - C-Desk manage service requests
C-Desk Software - C-Desk dashboard
C-Desk Software - C-Desk add comments
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C-Desk Software - C-Desk login C-Desk Software - C-Desk manage service requests C-Desk Software - C-Desk dashboard C-Desk Software - C-Desk add comments

Features

Total features of C-Desk: 40

  • Access Controls/Permissions
  • Alerts / Escalation
  • Assignment Management
  • Automated Routing
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Chatbot Software
  • Communication Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customizable Branding
  • Document Storage
  • Email Management Software
  • Feedback Management
  • Forms Management
  • IT Asset Management Software
  • Interaction Tracking
  • Issue Tracking Software
  • Knowledge Base Management
  • Live Chat Software
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring Software
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Routing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software

Alternatives

Zoho Desk

4.5
#1 Alternative to C-Desk
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Salesforce Service Cloud

4.4
#2 Alternative to C-Desk
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your...

EcholoN

4.7
#3 Alternative to C-Desk
EcholoN is a customer service management software designed to help businesses handle quality control processes,...

LiveAgent

4.7
#4 Alternative to C-Desk
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

Reviews

Overall rating

4.7 /5
(27)
Value for Money
4.5/5
Features
4.7/5
Ease of Use
4.6/5
Customer Support Software
4.5/5

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Showing 5 reviews of 27
Augusto P. Augusto P.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A wonderful free tool for your organization

Reviewed on 2018-03-20

Pros

This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.

Cons

For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.

Deepak T. Deepak T.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

One Of the best Service Desk or Helpdesk Product I Have every Seen

Reviewed on 2018-09-27

Very very good

Very very good

Pros

Many bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System, Chat Etc.. Never seen a product like this, at lowest possible cost

Cons

Dashboards should have been more interactive

Sunil G. Sunil G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Below starter level

Reviewed on 2018-10-19

I tried it and repent wasting 30 minutes on this.

I tried it and repent wasting 30 minutes on this.

Pros

Nothing is good. It needs a windows server and that is a big limitation in itself.

Cons

Bad interface, poor concept, unfriendly installation, buggy portal.

Dickson M. Dickson M.
Overall rating
  • Industry: E-Learning
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

C desk appointment organiser

Reviewed on 2020-02-05

helpdesk software is so comprehensive and can work well across multiple departments especially at...

helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.

Pros

It is a completely free software and therefore does not add to the costs to the organisation but rather brings in flexibility in terms of meetings scheduling, makes life easy for the secretariat

Cons

so far i havent seen the real things i can say i dont like on c desk as most of the task that i want done are in most cases accomplished with very little challenges if any

Ines F. Ines F.
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A knowledge base management tool for your organization

Reviewed on 2018-05-05

Pros

This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected.

Cons

The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language.

Showing 5 reviews of 27 Read all reviews

C-Desk FAQs

Below are some frequently asked questions for C-Desk.

C-Desk offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version
  • Free Trial: Available

Contact C-Desk for pricing information

C-Desk has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

We do not have any information about what languages C-Desk supports

C-Desk supports the following devices:

C-Desk integrates with the following applications:

Microsoft Outlook

C-Desk offers the following support options:

Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

Related categories

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