C-Desk

Cloud-based help desk software for customer support teams

4.7 /5 (27 reviews) Write a Review!

C-Desk Overview

What is C-Desk?

C-Desk is a cloud-based help desk software that provides businesses with tools to manage service requests and facilitate communication across teams. Administrators can create multiple service categories, assign them to specific employees or departments, and receive notifications about overriding service-level agreements (SLAs).

Using C-Desk, organizations can grant access permissions to specific agents, create electronic logbooks for shift details, and retrieve users’ profiles from the database. It allows managers to generate support tickets for customer issues and verify the identity of end-users through Lightweight Directory Access Protocol (LDAP) and Active Directory integration. Users can also create tasks, assign them to multiple staff members, and generate performance reports related to employees or projects.

Administrators can use C-Desk to view upcoming events on a calendar, create photo albums, and upload files to file transfer protocol (FTP) servers for backup. Businesses can add study materials, organization forms, policy manuals, and more to the knowledge base, enabling agents to quickly access relevant information to help resolve clients’ queries. It allows managers to streamline the entire asset management lifecycle, from location and warranty tracking to repair and vendor management.

C-Desk Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact C-Desk for pricing information


C-Desk Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

C-Desk login
C-Desk manage service requests
C-Desk dashboard
C-Desk add comments
C-Desk video C-Desk screenshot: C-Desk login C-Desk screenshot: C-Desk manage service requests C-Desk screenshot: C-Desk dashboard C-Desk screenshot: C-Desk add comments

C-Desk Reviews

C-Desk Reviews

Overall rating
4.7
/
5
Excellent
23

Very good
3

Average
0

Poor
0

Terrible
1

Value for Money
4.5
Features
4.7
Ease of Use
4.6
Customer Support
4.5
96% recommended this app
Augusto P.

A wonderful free tool for your organization


Dickson M.

C desk appointment organiser

helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.


Sunil G.

Below starter level

I tried it and repent wasting 30 minutes on this.


Saif U.

NICE PRODUCT

PERFECTLY FINE. I LOVED IT.


Ines F.

A knowledge base management tool for your organization


Augusto P.

A wonderful free tool for your organization

Used Daily for 1-5 months
Reviewed on 2018-03-20
Review Source: Capterra

Pros

This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.

Cons

For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Dickson M.
Industry: E-Learning
Company size: 1,001-5,000 Employees

C desk appointment organiser

Used Daily for 6-12 months
Reviewed on 2020-02-05
Review Source: Capterra

helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.

Pros

It is a completely free software and therefore does not add to the costs to the organisation but rather brings in flexibility in terms of meetings scheduling, makes life easy for the secretariat

Cons

so far i havent seen the real things i can say i dont like on c desk as most of the task that i want done are in most cases accomplished with very little challenges if any

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Sunil G.
Industry: Information Technology & Services
Company size: 11-50 Employees

Below starter level

Used Other for Free Trial
Reviewed on 2018-10-19
Review Source: Capterra

I tried it and repent wasting 30 minutes on this.

Pros

Nothing is good. It needs a windows server and that is a big limitation in itself.

Cons

Bad interface, poor concept, unfriendly installation, buggy portal.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Saif U.
Industry: Alternative Medicine
Company size: 2-10 Employees

NICE PRODUCT

Used Daily for 1-5 months
Reviewed on 2020-08-04
Review Source: Capterra

PERFECTLY FINE. I LOVED IT.

Pros

THE SOFTWARE IS NICE, IT HELPS USERS TO USE OTHERS SYSTEM ON VIRTUAL BASIS. IT HAS HELPED ME IN HANDLING TASKS.

Cons

UI AND UX CAN BE IMPROVED. IT CAN BE IMPROVED.

Response from C-Desk

Thanks For your Review

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ines F.

A knowledge base management tool for your organization

Used Weekly for 1+ year
Reviewed on 2018-05-05
Review Source: Capterra

Pros

This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected.

Cons

The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 27 user ratings
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C-Desk Pricing

C-Desk Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact C-Desk for pricing information

Contact C-Desk for pricing information

Value for Money
4.5/5
Based on 27 user ratings
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C-Desk Features

C-Desk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.7/5
Based on 27 user ratings
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Categories

Additional information for C-Desk

Additional information for C-Desk

Key features of C-Desk

  • Alerts
  • Alerts / Escalation
  • Asset Management
  • Call Center Management
  • Communication Management
  • Customer Complaint Tracking
  • Customer Database
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Integration
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Knowledge Base Management
  • Routing
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Workflow Management

C-Desk FAQs

C-Desk FAQs

Below are some frequently asked questions for C-Desk.

Q. What type of pricing plans does C-Desk offer?

C-Desk offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact C-Desk for pricing information

Q. What are the main features of C-Desk?

C-Desk offers the following features:

  • Alerts
  • Alerts / Escalation
  • Asset Management
  • Call Center Management
  • Communication Management
  • Customer Complaint Tracking
  • Customer Database
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Integration
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Knowledge Base Management
  • Routing
  • Self Service Portal
  • Survey Management
  • Surveys & Feedback
  • Workflow Management

Q. Who are the typical users of C-Desk?

C-Desk has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does C-Desk support?

C-Desk supports the following languages:

English

Q. What type of pricing plans does C-Desk offer?

C-Desk has the following pricing plans:

Subscription

Q. Does C-Desk support mobile devices?

We do not have any information about what devices C-Desk supports

Q. What other apps does C-Desk integrate with?

C-Desk integrates with the following applications:

Microsoft Outlook

Q. What level of support does C-Desk offer?

C-Desk offers the following support options:

Phone Support, Online Support, Knowledge Base