--- description: Detailed reviews on Aircall based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Aircall with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Aircall Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Aircall](/software/100333/aircall) # Aircall Canonical: https://www.getapp.ca/software/100333/aircall Page: 1 / 20\ Next: [Next page](https://www.getapp.ca/software/100333/aircall?page=2) > Aircall is a cloud-based customer communications platform unifying voice, SMS, and WhatsApp with AI conversation intelligence and 250+. > > Verdict: Rated **4.2/5** by 466 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Aircall \* Unifies voice, SMS, and WhatsApp in a single omnichannel inbox with shared customer context and conversation history, reducing the need for agents to switch between tools. \* Provides live monitoring dashboards and call recording so supervisors can track agent performance, review interactions, and identify coaching opportunities in real time. \* Automates contact data and interaction log synchronization through CRM and helpdesk integrations, keeping customer records current without manual data entry. \* Supports IVR configuration and call routing rule management directly within the platform, allowing teams to adjust inbound call flows without external telephony support. \* Enables distributed and remote agents to handle voice and messaging interactions via browser and mobile access, supporting flexible workforce arrangements. \* Surfaces channel-level and agent-level performance metrics through a built-in reporting suite, giving operations teams the data needed to optimize staffing and response times. \* Consolidates number provisioning and queue management in a single admin interface, reducing overhead for IT and operations teams managing multi-channel communication infrastructure. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 466 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$40.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Ireland, Israel, Italy, Latvia and 18 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Assignment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring ## Integrations (36 total) - 4Seller - Agentforce - Apollo.io - Bee - Crisp - Fin - Fivetran - Freshservice - Front - Gong - Google Workspace - Gorgias - Greenway Health Pay - HubSpot Agent Hub - HubSpot Content Hub ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) - [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software) - [Business Phone Systems Software](https://www.getapp.ca/directory/1099/business-phone-systems/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (890 reviews) 2. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.getapp.ca/software/104279/callcenternow) — 4.8/5 (335 reviews) 4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.getapp.ca/software/107701/Readymode) — 4.6/5 (145 reviews) ## Reviews ### "The right solution for integrate hubspot" — 4.0/5 > **Stefano** | *January 20, 2024* | Banking | Recommendation rating: 9.0/10 > > **Pros**: one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it > > **Cons**: the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential > > easy and intuitive management console allow to set up in few minutes the solution, the professional support was perfect with the initial setup and training on the usage ----- ### "Great call software" — 5.0/5 > **Simon** | *February 9, 2026* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: It’s a sick system with a good flow chart system for calls and call routing\! We’ve recorded some messages that it lets you play too. > > **Cons**: It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while. > > Great software and a good level of product support form the Aircall team\! We’re long term customers and I don’t see us moving away. ----- ### "I had a poor experience with Aircall" — 1.0/5 > **Andrew** | *April 8, 2025* | Retail | Recommendation rating: 2.0/10 > > **Pros**: Overall I did not like my experience with aircall and felt it was very poor. > > **Cons**: Overall my experience with Aircall has been very negative. Initially I was switching over from RingCentral simply for the feature that allows me to have a chrome-extension in order to easily call/text customers via our shopify dashboard. In the process I had a hard time porting over the phone numbers. It was usually very difficult to get basic tasks like the phone number to work, and reaching customer service help was tough. Not to mention the steep price tag. I also managed to pay for "AI convo summaries" which I never was able to work with. I then realized that ring central offers exactly what I was hoping for all along and quickly switched back. Now I'm having an incredibly hard time cancelling. When I was signing up, the sales rep promised that I can cancel anytime and when I asked for that in writing he declined but said he would be able to cancel on my behalf if ever needed. I was directly lied to and manipulated when signing up, that should have been a warning to begin with. Avoid this company at all costs as there are much better options out there for much cheaper (Ring Central). I am writing this review because it is likely the ony way management will even look into my case and give me some sort of reply. ----- ### "Fantastic product, service and customer service\!" — 5.0/5 > **Verified Reviewer** | *June 2, 2023* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: I love the immediate use of the product that is available. I truly do love the customer service as well\! > > **Cons**: I really don't have any cons that I've found while using Aircall yet. > > I really love the change in availability and reliability of Aircall compared to what we were using before. The reporting is very in depth and offers anything that anyone would ever need, honestly. Merged and integrated into our CRM, the reporting is more in depth and was easy to integrate. ----- ### "One of the best" — 5.0/5 > **Selim** | *October 20, 2021* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect. > > **Cons**: Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high. > > I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.ca/software/100333/aircall?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/100333/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data