--- description: Detailed reviews on Aircall based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Aircall with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Aircall Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Aircall](/software/100333/aircall) # Aircall Canonical: https://www.getapp.ca/software/100333/aircall Page: 1 / 20\ Next: [Next page](https://www.getapp.ca/software/100333/aircall?page=2) > Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface. > > Verdict: Rated **4.2/5** by 459 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Aircall Unifies calls, texts, and WhatsApp messages in a single platform for streamlined customer communication Automates routine tasks and provides real-time conversation intelligence with AI-powered features Integrates seamlessly with a wide range of CRM and helpdesk tools, including Salesforce and HubSpot Offers flexible setup with no hardware required, supporting both remote and office-based teams Delivers actionable analytics to monitor performance and improve team productivity ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 459 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$40.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Italy, Japan, Mexico, Portugal, Spain, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Assignment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM Software - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring ## Integrations (99 total) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) ## Related Categories - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [IVR Software](https://www.getapp.ca/directory/289/ivr/software) ## Alternatives 1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (871 reviews) 2. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (324 reviews) 4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [Readymode](https://www.getapp.ca/software/107701/xencall) — 4.6/5 (142 reviews) ## Reviews ### "One of the best" — 5.0/5 > **Selim** | *October 20, 2021* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect. > > **Cons**: Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high. > > I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget ----- ### "Great call software" — 5.0/5 > **Simon** | *February 9, 2026* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: It’s a sick system with a good flow chart system for calls and call routing\! We’ve recorded some messages that it lets you play too. > > **Cons**: It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while. > > Great software and a good level of product support form the Aircall team\! We’re long term customers and I don’t see us moving away. ----- ### "Not the greatest but gets the job done" — 3.0/5 > **Anthony** | *March 9, 2025* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: The Aircall user interface was very simple and pleasing to look at. My experience with the support team was decent. > > **Cons**: I was constantly having issues with using Aircall. My microphone was always automatically turning off/becoming restricted which wouldn’t resolve unless I were to fully restart my computer. > > I would say that the overall experience was under my expectations. I expected consistency in the software but was constantly running into issues. Aircall, in the time up until I was a user, was having service disruptions that affected our ability to provide service ----- ### "Fantastic product, service and customer service\!" — 5.0/5 > **Verified Reviewer** | *June 2, 2023* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: I love the immediate use of the product that is available. I truly do love the customer service as well\! > > **Cons**: I really don't have any cons that I've found while using Aircall yet. > > I really love the change in availability and reliability of Aircall compared to what we were using before. The reporting is very in depth and offers anything that anyone would ever need, honestly. Merged and integrated into our CRM, the reporting is more in depth and was easy to integrate. ----- ### "Aircall is the easiest system as well as the best value for money." — 4.0/5 > **Daniel** | *September 26, 2022* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform. > > **Cons**: The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update. > > Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies. ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.ca/software/100333/aircall?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/100333/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data