About Aircall

Aircall is the cloud-based phone system of choice for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 9,000+ companies worldwide. Start a risk-free trial to see Aircall in action.

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

Pricing starting from:

US$30.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Aircall

  • Set up Aircall's call center software for your support and sales team in minutes.
    Instantly get the numbers you need, in any country, and make sure all calls are correctly attended to.

  • No hardware required: just let your team members download the Aircall app to start making and receiving calls instantly!

  • Have your team work faster on calls with a shared call activity feed they can comment and collaborate on.

  • Your customer information in one place. Connect all caller history and records to your CRM, help desk or collaboration software.

  • Aircall’s advanced analytics and data visualization make it easy to present your team’s results and make realtime decisions
  • Business size

    S M L

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, Canada, China, Germany, Spain, France, United Kingdom, India, Italy, Japan, Mexico, Portugal, United States

    Supported Languages

    English, French, German, Italian, Norwegian, Spanish

    Pricing starting from:

    US$30.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Aircall Software - Activity Feed
    Aircall Software - Aircall App
    Aircall Software - Analytics
    Aircall Software - Aircall Live Feed
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    Aircall Software - Power Dialer
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    Aircall video
    Aircall Software - Activity Feed
    Aircall Software - Aircall App
    Aircall Software - Analytics
    Aircall Software - Aircall Live Feed
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    Aircall Software - Power Dialer
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    Features

    Total features of Aircall: 98

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Archiving & Retention
    • Assignment Management
    • Auto-Dialer
    • Auto-Responders
    • Automated Attendant
    • Automated Routing
    • Automatic Call Distribution
    • Automatic Outbound Dialer
    • Blended Call Center
    • CRM Software
    • Call Center Management
    • Call Conferencing
    • Call Disposition
    • Call List Management
    • Call Logging
    • Call Monitoring
    • Call Queues
    • Call Recording Software
    • Call Reporting
    • Call Routing
    • Call Scheduling
    • Call Screening
    • Call Scripting
    • Call Tagging
    • Call Tracking Software
    • Call Transfer
    • Callback Scheduling
    • Caller ID
    • Collaboration Tools
    • Commenting/Notes
    • Computer Telephony Integration
    • Conferencing
    • Contact Database
    • Contact Management Software
    • Customer History
    • Customizable Reports
    • Data Import/Export
    • Donor Management
    • Employee Activity Monitoring
    • File Transfer
    • For Nonprofits
    • For Small Businesses
    • Fundraising Management
    • Help Desk Management
    • IVR / Voice Recognition
    • Inbound Call Center
    • Inbox Management
    • Integrations Management
    • Interaction Tracking
    • Live Chat Software
    • Manual Dialer
    • Mobile Access
    • Monitoring
    • Multiple User Accounts
    • On-Demand Recording
    • Online Voice Transmission
    • Outbound Call Center
    • PBX
    • Phone Key Input
    • Power Dialer
    • Predictive Dialer Software
    • Preview Dialer
    • Prioritization
    • Process/Workflow Automation
    • Progressive Dialer
    • Purchasing & Receiving
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Recording
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • SIP Trunking
    • SMS Messaging
    • Softphone Software
    • Tagging
    • Task Management Software
    • Text to Speech
    • Third Party Integrations
    • Time Zone Tracking
    • Unified Communications Software
    • Video Conferencing Software
    • Virtual Call Center
    • VoIP Connection
    • VoIP Software
    • Voice Customization
    • Voice Mail
    • Voicemail Transcription

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    Reviews

    Overall rating

    4.3 /5
    (301)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.5/5
    Customer Support Software
    4.2/5

    Already have Aircall?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 301
    Jisselle
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    I love AirCall, been using it for over four years now!

    Reviewed on 2022-06-06

    I've used this for over four years and introduced it at companies I've worked and consulted with....

    I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

    Pros

    AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

    Cons

    I have no complaints, it's the best VOIP service I've used.

    Response from Aircall

    Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall

    Alexandre
    Overall rating
    • Industry: Luxury Goods & Jewelry
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 9.0 /10

    Easy to use

    Reviewed on 2021-05-02

    Pros

    Hi,
    My team and I are using daily the softwre Aircall to manage our customers calls and requests.
    Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day.

    Cons

    Not so much :) The price of the soft is probably to high for very small and small companies.

    Alternatives Considered

    Zendesk

    Reasons for Switching to Aircall

    Some of our collaborators already know how to use Aircall.
    Brittney
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Room for Improvement, but Still Convenient

    Reviewed on 2022-06-27

    Pros

    It's great software to use while calling out from a computer. It is easy to use and integrates well with most CRMs.

    Cons

    The version I use doesn't allow text (I'm guessing that's an upgrade) and at times it's difficult to navigate the platform.

    Response from Aircall

    Hi Brittney,

    Thanks for taking the time to share your feedback with us! We love to hear that you are benefiting from our integrations. As for SMS capabilities, when you have a moment, please reach out to our Customer Care Team at support.aircall.io so they can assist with confirming the eligible numbers on your account. - Leslie from Aircall

    Garret
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 0.0 /10

    Expensive, Unreliable, Bad Customer Support - Avoid at all costs

    Reviewed on 2022-06-17

    Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it...

    Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it had everything we needed and just FAILED to deliver.

    Pros

    The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system.

    Cons

    The call quality is horrible for both outbound and inbound calls.
    The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves.
    The service is SUPER expensive compared to Ring Central or other platforms that have better reliability

    Response from Aircall

    Hi Garret,

    Thank you for sharing your feedback with us. We are sorry that you've had a bad experience with us so far. I see that you've been in contact with our team, so hopefully we can find a way to resolve your concerns. Concerning the SPAM issue you've been having, this is an issue across all VoIP solutions for one major reason: the carriers in charge of issuing phone numbers resell numbers that have been previously abused and marked as SPAM by consumers. Instead of retiring these numbers, they get resold to us and we only find this out when our customers let us know. The best solution we can offer you is to replace these numbers. You can work with your Customer Success Manager directly, if you choose to go this route.

    We hope that we can find a way to continue working together in the future.

    Best,
    Max from Aircall

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    A companion for remote job

    Reviewed on 2022-05-27

    I do not see myself using another software. It has some flaws but Aircall is definitely my first...

    I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release !

    Pros

    The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue !
    I love the sms tool available for France and UK, it is very handy for reaching busy customers

    Cons

    The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced.
    There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)

    Response from Aircall

    Hi there,

    Thank you so much for your detailed Aircall review! We value your feedback and are so happy to hear how helpful Aircall has been while working remotely. We are continuously adding new product features and updates to make sure you have the best experience. To stay up-to-date with the latest news, check out the link below:

    https://help.aircall.io/en/articles/3819519-news-updates

    Best,
    Leslie from Aircall

    Showing 5 reviews of 301 Read all reviews

    Aircall FAQs

    Below are some frequently asked questions for Aircall.

    Aircall offers the following pricing plans:

    Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month.

    Aircall has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Aircall supports the following languages:

    English, French, German, Italian, Norwegian, Spanish

    Aircall supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Aircall integrates with the following applications:

    Avoma, BigCommerce, Bloobirds, Bullhorn Time & Expense, Callingly, Chorus, Copper, Daton, Desk.com, Enthu, EvaluAgent, ExecVision, FLG, Fire Tiger, Fireflies, Freshdesk, Front, Gaston, Gong.io, Gorgias, HappyFox BI, HappyFox Help Desk, Help Scout, Heymarket, HubSpot CRM, HubSpot Sales Hub, Intercom, Jiminny, JobAdder, Klaus, Kustomer, LeadsBridge, MaestroQA, Make, Microsoft Teams, Modjo, Nicereply, OTYS Recruitment, OneUp Sales, Onpipeline, Operations Hub, Outreach, Outreach, Pipedrive, Planhat, Plecto, QuickMail.io, Re:amaze, Recruit Wizard, Recruitly, Refract, Richpanel, Rippling, Sakari, SalesLoft, Salesforce Sales Cloud, Salesforce Service Cloud, Salesmsg, Segment, Shopify, Simplifier, Slack, SnapCall, SugarCRM, TalentLyft, TeamGram, Textline, Toucan, Tray.io, Typeform, Wingman, Zapier, Zendesk, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoho Desk, Zoho Flow, amoCRM, lemlist, monday.com, noCRM.io

    Aircall offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat

    Related categories

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