Ameyo Overview
What is Ameyo?
Ameyo is the leading provider of Omnichannel customer experience and contact centre solutions with over 1600 customers in 60 countries. For over 13 years, the company’s par excellence Customer Experience platform has helped clients engage effortlessly with their customers, across channels at every touch-point and interaction, to deliver optimal customer journeys, while maximizing revenue and loyalty.
Ameyo enables organizations to address their customers’ needs, by providing an intuitive and consistent experience via multiple channels viz mobile, web, email, voice, chat, social etc. Ameyo’s customer interaction management capabilities facilitates proactive engagement to deliver customer experience (CX) memories in the form of memorable experiences.
Ameyo Overview
Pricing
Pricing options
Contact sales for a custom quote
Ameyo Features
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Ameyo Reviews
Ameyo Reviews
Voice channel feedback
Our connectivity is increased by tuning some retry time settings and campaign settings.
Over-commitment and Under Performance
Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
Easy to use and customize application with excellent support team
The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used
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Voice channel feedback
Our connectivity is increased by tuning some retry time settings and campaign settings.
Pros
1) Its ecnomical.
2) its flexiblity with integrating different CRM.
3) It will keep stable until you made a major change in it.
Cons
1) Every time we have to follow escaltion matrix to close our major/critical ticket.
2) Every time we made patch update something break down.
Response from Ameyo
Thanks, Shivam! Your feedback really matters! :)
Over-commitment and Under Performance
Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
Pros
When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.
Cons
1. Highly Unstable
2. Poor Support
3. Not cordination with telcos
Easy to use and customize application with excellent support team
The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used
Pros
Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels
Cons
Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve
Ameyo call center solution pros & cons !!
Pros
I like this software because of the capability to hanlde large number of call flows.
I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.
Cons
we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess.
Otherwise overall experience is good
Response from Ameyo
Thanks Mitesh, your feedback really matters! :)
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Ameyo Pricing
Ameyo Pricing
Contact sales for a custom quote
Contact sales for a custom quote
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Ameyo Features
Ameyo Features
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Categories
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Additional information for Ameyo
Additional information for Ameyo
Key features of Ameyo
- ACD & Dynamic Queuing
- Agent supervision
- Auto Abandoned Call back
- Automatic Speech recoginition
- Call conferencing
- Computer telephony integration (CTI)
- Customizable IVR Prompt
- Customizable wallboard
- Estimated Wait Time Announcement
- IVR with Intelligent Routing
- Lead Management
- Live agent reassignment
- Omnichannel Capabilities
- Omniqueue
- Parallel Predictive Dialer (PPD)
- Predictive dialer
- Priority Routing
- Proactive Connect Enhancer (PACE)
- Productivity reports
- Quality monitoring
- Real-time and historical reports
- Screen Recording
- Self Service IVR
- Third Party Integrations
- Virtual queuing Pass
- Voice logger
Benefits
Ameyo call center software technology offers complete call management solution including functionalities like Predictive Dialer, ACD, IVR system, Voice Logger, CRM integration, and reporting dashboard.
Key benefits that Ameyo adds to your business are listed below:
- Inbound Solution - With Ameyo Intelligent Routing, exceed customer expectations by deriving maximum value out of each customer interaction and achieve operational efficiency.
- Outbound Solution - For proactive outreach, a call center solution with multi-channel capabilities is imperative. This is crucial for initiating targeted campaigns and business growth.
- CTI Integration - Achieve new levels of agent productivity to deliver consistent customer service and
experience with our business tool.
-Monitoring & Reporting - Ameyo reporting and analytics tool allow enterprises to calculate
overall contact center productivity and individual agent performance to achieve optimum business results.
-Business Continuity - With Ameyo Contact Center Solution, put an end to operational silos and get the assurance of business continuity.
Ameyo FAQs
Ameyo FAQs
Below are some frequently asked questions for Ameyo.
Q. What type of pricing plans does Ameyo offer?
Ameyo offers the following pricing plans:
Pricing model: One Time License, Subscription
Free Trial: Available
Contact sales for a custom quote
Q. What are the main features of Ameyo?
Ameyo offers the following features:
- ACD & Dynamic Queuing
- Agent supervision
- Auto Abandoned Call back
- Automatic Speech recoginition
- Call conferencing
- Computer telephony integration (CTI)
- Customizable IVR Prompt
- Customizable wallboard
- Estimated Wait Time Announcement
- IVR with Intelligent Routing
- Lead Management
- Live agent reassignment
- Omnichannel Capabilities
- Omniqueue
- Parallel Predictive Dialer (PPD)
- Predictive dialer
- Priority Routing
- Proactive Connect Enhancer (PACE)
- Productivity reports
- Quality monitoring
- Real-time and historical reports
- Screen Recording
- Self Service IVR
- Third Party Integrations
- Virtual queuing Pass
- Voice logger
Q. Who are the typical users of Ameyo?
Ameyo has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Ameyo support?
Ameyo supports the following languages:
Arabic, English, French, German, Portuguese, Spanish
Q. What type of pricing plans does Ameyo offer?
Ameyo has the following pricing plans:
One Time License, Subscription
Q. Does Ameyo support mobile devices?
We do not have any information about what devices Ameyo supports
Q. What other apps does Ameyo integrate with?
Ameyo integrates with the following applications:
Ameyo FusionCX, Dynamics 365, FieldEZ, Freshdesk, Knowmax, LeadSquared, SugarCRM, Zendesk, Zendesk, Zoho CRM
Q. What level of support does Ameyo offer?
Ameyo offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
