Velocify

Generate sales with auto-prioritization

4.3 /5 (229 reviews) Write a Review!

Velocify Overview

What is Velocify?

Velocify is a cloud CRM application that incorporates the use of telecommunications, email marketing, sales management, customer/staff management and calendar scheduling all within the one platform. From the user dashboard you can navigate to view live reports of sales activity and staff success rates both present and past. You can view custom reports as Velocify will automatically generate your preferred reporting and analysis criteria.

The built in sales algorithm within the application automatically allocates certain leads to specific members of staff and will notify employees via email or SMS. These leads are determined based on the priority of the client and the seniority of the member of staff. The software also recognizes customer telephone numbers and will monitor and record telephone calls for training and sales purposes.

A scheduling and calendar application is embedded into the software for all users to monitor and plan sales meetings, training days, appointments and contractual anniversaries. Managers can also use this tool to audit employee success and tracking as well as review client birthdays and special sales occasions.

Velocify is fully integrated with it's free to download mobile application. Once downloaded users can login with their credentials and view the entire backend of the software and database with complete transparency. Users can also add leads, edit leads, close leads, schedule meetings, edit events and contact clients/leads via SMS, email or telephone.

Velocify Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

- Standard
- Plus
- Advanced
- Pemium


Velocify Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Velocify-Salesmanagement-MobileApp
Velocify-SalesManagement-Leads
Velocify-SalesManagement-Excell
Velocify-SalesManagement-Dashboard
Velocify-SalesManagement-CurrentFilters
Velocify-SalesManagement-App
Velocify-SalesManagement-Programs
Velocify-SalesManagement-AddNewProgram
Velocify video Velocify screenshot: Velocify-Salesmanagement-MobileApp Velocify screenshot: Velocify-SalesManagement-Leads Velocify screenshot: Velocify-SalesManagement-Excell Velocify screenshot: Velocify-SalesManagement-Dashboard Velocify screenshot: Velocify-SalesManagement-CurrentFilters Velocify screenshot: Velocify-SalesManagement-App Velocify screenshot: Velocify-SalesManagement-Programs Velocify screenshot: Velocify-SalesManagement-AddNewProgram

Velocify Reviews

Velocify Reviews

Overall rating
4.3
/
5
Excellent
129

Very good
67

Average
22

Poor
9

Terrible
2

Value for Money
4.2
Features
4.2
Ease of Use
4.2
Customer Support
4.2
86% recommended this app
Zakory B.

Great at cadence and keeping your organized.


Joseph S.

Velocify's LeadManager and Dial-IQ are in a Class of their Own


Victor C.

Velocify

I signed with them sept of 2016, I was not told it was year to year, I didn't read every fine print on contract when I signed as I was in a bind at the time I had tried to set up another CRM and then afterwards they could not take leads from lead provider directly and I had to change quick, I did look at the contract but probably buried somewhere in fine print year to year.

The CRM worked well for a while I had an email provider integrated that I was having issues with I canceled the email provider but when I went to sign a new email provider volocify told me they are no longer doing integrations to use their email system

I tried to work with them on this but I could not get emails to look right,

This is besides the fact that over in AEP all of a sudden on my internet leads if client put # for apt number then most of the lead info did not show, I spent 2 weeks in mid AEP trying to work with them to fix this but they never were able to fix this or explain why what previously worked no longer worked.

There were several other issues besides this and the customer service went downhill very much since they were bought out.

I called and spoke to a manager who told me I was in contract till sept, I told her of the issues I was having and that I was not told about this yearly contract but moreover I am no longer being provided with the services I was originally getting

She said no problem just send email to cancel and she would take care of it right away.

I did this but was charged again the next month, I emailed her what happened then she emails me my contract

I have been trying to get high up to managers, Mostly I get told I will get a callback but never do. but today I snapped and finally got a phone number to another manager and she gave final no regardless they will continue to charge through sept no matter what

I would urge anyone looking into this CRM to choose another


J stephen S.

Client since 2009

A premium, flexible Lead Management/CRM solution with cutting edge features, fantastic support and ultra-premium fees and a restrictive pricing structure.


Rosemary H.

Velocify - Your Right Hand Software

I am very happy with the software and recommend it.


Zakory B.
Industry: Computer Software
Company size: 201-500 Employees

Great at cadence and keeping your organized.

Used Daily for 2+ years
Reviewed on 12/8/2017
Review Source: Capterra

Pros

The cadence is fantastic. Helps keep me organized with leads and integrates with other software. Very clean interface that's easy to understand.

Cons

I don't like that it can only have 100 leads at a time front facing. It also populates time zones internationally incorrectly. I.e. Australia leads pop up on Friday when it's Saturday down under.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joseph S.
Industry: Financial Services

Velocify's LeadManager and Dial-IQ are in a Class of their Own

Reviewed on 3/31/2014
Review Source: SoftwareAdvice

Pros

Velocify demonstrates a deep and unique understanding of the fundamentals of lead conversion and the science which goes into it. The research, studies, surveys, and whitepapers behind their solution are extremely valuable resources that helped us implement and improve our best sales practices for optimal results. Specifically, LeadManager paired with Dial-IQ have helped us dial a new lead within seconds, positioning us to be among the first to contact a prospect, and as a result, we have achieved a 90% contact rate we were never able to achieve in the past. The custom and infinite automated lead distribution programs and methods allow us to create a unique and custom sales cycle for each marketing campaign with a combination of automated calls, emails, and SMS text to optimize conversions. This ensures that no leads fall through the cracks and continues to nurture our database. Velocify's performance-based lead distribution and lead prioritization have helped us leverage our best performers, pairing each lead with the most suited sales rep as well as prioritizing our leads to make the most out of both our leads' and salesforce's time and resources. Call scripts, automated emails, and SMS ensure that all sales reps presentations are consistent with our brand. The infinite reporting abilities make our data 100% transparent, allowing us to measure metrics and analyze data in ways we never knew possible. Results, along with Velocify's lead scoring feature, are instrumental in measuring and fine-tuning our contact and distribution strategies, as well as modifying and adjusting our marketing and buying strategy, saving us very valuable marketing dollars. The list goes on and on.

Cons

If I had to write something in this box, I would say that I can see how some users who are new to Velocify (or who are generally new to sales automation) may feel that certain functionality, such as reporting, distribution, or email capabilities may seem limited or difficult. It is absolutely the opposite, and I feel that Velocify should better educate its clients on how to truly uncover its full potential so that they can unleash its true power. Each of our businesses has unique needs, and the uniqueness of Velocify lies in its infinite customization abilities, which makes it fit each of our needs. Velocify comes built with the most basic, fundamental sales practices and reporting for the beginner. However, as your needs change and experience level expands, Velocify becomes the sales executive's and administrator's playground, a place where you can let your imagination run wild while knowing that automating almost everything is possible and easy. The reporting functionality and transparency's ability to inspect, modify, and fine-tune is second to none.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Victor C.
Industry: Insurance
Company size: 2-10 Employees

Velocify

Used Daily for 1+ year
Reviewed on 5/4/2018
Review Source: SoftwareAdvice

I signed with them sept of 2016, I was not told it was year to year, I didn't read every fine print on contract when I signed as I was in a bind at the time I had tried to set up another CRM and then afterwards they could not take leads from lead provider directly and I had to change quick, I did look at the contract but probably buried somewhere in fine print year to year.

The CRM worked well for a while I had an email provider integrated that I was having issues with I canceled the email provider but when I went to sign a new email provider volocify told me they are no longer doing integrations to use their email system

I tried to work with them on this but I could not get emails to look right,

This is besides the fact that over in AEP all of a sudden on my internet leads if client put # for apt number then most of the lead info did not show, I spent 2 weeks in mid AEP trying to work with them to fix this but they never were able to fix this or explain why what previously worked no longer worked.

There were several other issues besides this and the customer service went downhill very much since they were bought out.

I called and spoke to a manager who told me I was in contract till sept, I told her of the issues I was having and that I was not told about this yearly contract but moreover I am no longer being provided with the services I was originally getting

She said no problem just send email to cancel and she would take care of it right away.

I did this but was charged again the next month, I emailed her what happened then she emails me my contract

I have been trying to get high up to managers, Mostly I get told I will get a callback but never do. but today I snapped and finally got a phone number to another manager and she gave final no regardless they will continue to charge through sept no matter what

I would urge anyone looking into this CRM to choose another

Pros

none none none anymore they will charge you full year if you cancel, even if they made changes that dont work for you

Cons

they will charge you full year if you cancel, even if they made changes that don't work for you. if you have an issue with it its very hard to speak with someone

Rating breakdown

Ease of Use

J stephen S.
Industry: Financial Services
Company size: 51-200 Employees

Client since 2009

Used Daily for 2+ years
Reviewed on 7/7/2017
Review Source: SoftwareAdvice

A premium, flexible Lead Management/CRM solution with cutting edge features, fantastic support and ultra-premium fees and a restrictive pricing structure.

Pros

Features, performance, and support are superb. Rarely experience downtime and the interruptions in service that do occur are resolved quickly. Very flexible system that can be tailored to exacting specifications and needs. Readily accessible support documents and instructional videos assists users in educating/familiarizing themselves with how to use system features.

Cons

Price can get prohibitive when adding additional features beyond the basic lead management functions. Per user fees and restrictive contract terms can leave companies with very expensive empty "seats" if the number of active users decreases (especially early in the annual contract cycle). Administrator seats incur all the same fees that basic users do even though few to none of the features being charged for are needed or utilized by Admin.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Rosemary H.
Company size: 11-50 Employees

Velocify - Your Right Hand Software

Used Daily for 2+ years
Reviewed on 7/6/2017
Review Source: SoftwareAdvice

I am very happy with the software and recommend it.

Pros

Velocify is that the program that works for you, based on your settings. For instance, I am able to make notes and follow up when the client wants to be reached as velocify emails you a reminder to contact them. I am also able to filter search results/settings based on how many times a client was reached or if they are non-responsive. Under each tab (based on your settings) you are able to enter quite a bit of information and required infomation in order for the lead to be saved.

Cons

Every so often I do see glitches here and there just like you would with any software, but the support team is very responsive and will guide you through the process of fixing any glitches that may arise. They are also able to do screensharing to fix any issue.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8.2/10
Based on 229 user ratings
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Velocify Pricing

Velocify Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

- Standard
- Plus
- Advanced
- Pemium

- Standard
- Plus
- Advanced
- Pemium

Value for Money
4.2/5
Based on 229 user ratings
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Velocify Features

Velocify Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 229 user ratings
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Categories

Additional information for Velocify

Additional information for Velocify

Key features of Velocify

  • Appointment scheduling
  • Automated Email & SMS
  • Automatic call distribution
  • Automatic sales prioritization
  • Call analytics
  • Call recording
  • Call transfers & conferencing
  • Captures forms leads
  • Customer telephone detection
  • Customizable insights
  • De-duplicates leads
  • Free mobile app
  • Instant sales notification
  • Integrated calender
  • Integrates with Salesforce
  • Interactive voice response
  • Monitors employee sales
  • Multiple distribution programs
  • Rapid sales automization
  • Real-time reports

Benefits

- Reporting and management: Velocify offers you the ability to view and customize real-time reports and allocates specific sales leads to certain sales reps.

- Automatic lead handling: The platform prioritizes sales and Velocify will send SMS or email notification prompting you of important leads.

- Integrated telephone management: Velocify can record sales calls and keep them on a database for training and referencing. The application can also facilitate call transfers and call conferencing.

- Mobile application: The mobile application by Velocify will all you to view all leads, both recent and historic, contact leads via email, SMS or call, edit and upload new leads, create events and sales email campaigns.

- Calendar and scheduling: A complete detailed calendar is embedded into the software allowing you to create appointments, allocate certain meeting times to staff, and view old appointments for training purposes.

- Monitor user success levels: Velocify allows user admins to view and evaluate staff success rates and sales output with real-time revenue and sales reporting.

Velocify FAQs

Velocify FAQs

Below are some frequently asked questions for Velocify.

Q. What type of pricing plans does Velocify offer?

Velocify offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

- Standard - Plus - Advanced - Pemium

Q. What are the main features of Velocify?

Velocify offers the following features:

  • Appointment scheduling
  • Automated Email & SMS
  • Automatic call distribution
  • Automatic sales prioritization
  • Call analytics
  • Call recording
  • Call transfers & conferencing
  • Captures forms leads
  • Customer telephone detection
  • Customizable insights
  • De-duplicates leads
  • Free mobile app
  • Instant sales notification
  • Integrated calender
  • Integrates with Salesforce
  • Interactive voice response
  • Monitors employee sales
  • Multiple distribution programs
  • Rapid sales automization
  • Real-time reports

Q. Who are the typical users of Velocify?

Velocify has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Velocify support?

Velocify supports the following languages:

English

Q. What type of pricing plans does Velocify offer?

Velocify has the following pricing plans:

Subscription

Q. Does Velocify support mobile devices?

Velocify supports the following devices:

iPhone

Q. What other apps does Velocify integrate with?

Velocify integrates with the following applications:

CallTools, Domo, Experiture, Five9, Grow, LeadsBridge, Marketo Engage, Numetric, Ytel Platform, truDigital Signage

Q. What level of support does Velocify offer?

Velocify offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials