--- description: Detailed reviews on ProProfs Chat based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ProProfs Chat with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ProProfs Chat Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ProProfs Chat](/software/10018/proprofs-chat) # ProProfs Chat Canonical: https://www.getapp.ca/software/10018/proprofs-chat Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/10018/proprofs-chat?page=2) > ProProfs Chat is a real-time sales \& support live chat tool for websites, designed to help businesses connect with, assist, engage \& convert website visitors > > Verdict: Rated **4.8/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ProProfs Chat The time to rethink the way in which online customers shop for products and services has finally arrived. Do you have chat-based live support on your website? If not, please consider doing so because it is no longer an option, it is a prerequisite. Live support through live text chat is your ultimate customer service solution. Here are some of the reasons why you should choose ProProfs Chat to offer live support. With ProProfs Chat, you can: \* Chat with your customers in the language of their choice. \* Support integration with third party tools such as Microsoft Dynamics CRM, Salesforce, Magento, Shopify, ZenDesk, WordPress, Drupal and more. \* Allow call-back requests when operators are offline. \* Gather feedback with post-chat surveys and capture leads with pre-chat form. \* Chat faster with canned responses. \* Improve the resolution time for incoming customer queries by up to 80%. \* Help customers find answers to their queries with knowledge base integration . \* Monitor support operators’ performance through robust reports. \* Customize your live chat window according to different departments or service pages. \* Track the number of visitors on your site. \* Easily capture leads through pre-chat form. \* Improve your support services through post-chat surveys. \* Chat with your customers anytime, anywhere through mobile app available for iOS and Android devices. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 53 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ProProfs - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free: $0 BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators. SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators. GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators. ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators. A 15-day free trial is available - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Portuguese, Spanish - **Available Countries**: American Samoa, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Cook Islands, Costa Rica, Croatia and 75 more ## Features - API - Access Controls/Permissions - Autoresponders - CRM Software - Canned Responses - Chatbot Software - Customizable Branding - Dashboard Software - Data Import/Export - Email Management Software - File Sharing Software - Geotargeting - Help Desk Management - Lead Capture Software - Lead Generation Software - Live Chat Software - Mobile Access - Mobile App - Offline Form - Pre-built Templates ## Integrations (20 total) - Adobe Commerce - Drupal - GetResponse - Highrise - Joomla - Keap - Mailchimp - Microsoft Azure - Nutshell - OpenCart - Salesforce Sales Cloud - Shift4Shop - Shopify - Slack - SugarCRM ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) - [Online CRM Software](https://www.getapp.ca/directory/232/online-crm/software) - [Knowledge Base Software](https://www.getapp.ca/directory/2823/knowledge-base/software) - [Sales Tracking Software](https://www.getapp.ca/directory/3059/sales-tracking/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (6964 reviews) 3. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews) 4. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews) 5. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Keeping a track made easy" — 5.0/5 > **Jeral** | *July 30, 2018* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Reports and statistics is the feature that i adore the most as it helps to keep a track of all my operators. > > **Cons**: It will be good if video chat could also be introduced. Will be more helpful for videos chat for business ----- ### "I can monitor people on my site\!\!" — 4.0/5 > **Mike** | *June 14, 2017* > > **Pros**: I am a blogger and I needed a medium to connect with my readers on WordPress website. When I got ProProfs Chat, I thought it's just a live chat software but then I realized I could monitor my visitors, engage them in conversations and send them chat invites - IMPRESSED\! > > Well, when enterprise companies are using this software and have no complaints, why would a blogger have any complaints\! ;) ----- ### "Use live chat software" — 4.0/5 > **Aditya** | *April 27, 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Chat greetings that i can display on price page. > > **Cons**: I hope this chat software comes with chat bots > > Good software which fulfills most of my requirements. ----- ### "Excellent service for an even greater product\!" — 5.0/5 > **Nicole** | *June 6, 2017* > > **Pros**: ProProfs has made helping my online customers so much easier than ever before. I have noticed that with this product, my sales have gone up twenty percent over the past month. (Versus the previous two months) ProProfs lets me see what any visitor is looking at in real time and allows me to live chat with them if they are in need of assistance. It has allowed my company to perform Customer Service to its fullest potential which makes my vistors and returning customers happier. Before I purchased this amazing little chat system, I couldn't pair my customers up with the products they need - and now I can\!\! ----- ### "Great service for our customers" — 5.0/5 > **Svein** | *November 30, 2018* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Easy set up and this Product reduce our incoming phone calls > > **Cons**: Nothing I can mention as I remeber now\!\!\! > > Good value and affordable prices. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/10018/proprofs-chat?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/10018/proprofs-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data