ReferralCandy Reviews

Referral Candy works. We use it as a part of our Shopify store, and we’ve had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months — we love how little administration we need to do.

We’ve seen other referral programs offer a “stage-based” referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic “share” buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal

Being completely new to this type of software and having some difficulty setting it up, I was relieved to be able to have a virtual meeting with a real live person to hash out any roadblocks. Customer support was great!

I wish there was a direct integration with Moonclerk so that a coupon could be automatically applied to a checkout form via the ReferralCandy link. Additionally, it is disappointing that the advocates cannot have a credit automatically applied to their Moonclerk account, and that we have to manually send their rewards. Overall it provides less automation that I expected, and leaves a lot to be desired.

Simple to use and navigate. Can search customers in the backend easily.

Tracking is not efficient. Wish there were more referral/ ways to earn rewards capabilities. Does not integrate with Shopify well. Customers can't stack rewards. They can only use 1 code per order.

Her attention and willingness to help with an issue we were experiencing was very good and effective.

We experienced an issue with the mass unsubscription of our clients without any apparent reason

For [SENSITIVE CONTENT HIDDEN]: "You've been great and very helpful. I actually currently have an active trial going with Refersion, but it's been terribly frustrating, very unclear and complicated on the setup so that's why I jumped to Referralcandy. Still in the initial stages of setup and yet to be determined, but it's looking good for Referralcandy so far..."

it's still a bit complicated to set up, but simpler than refersion so far and the help chat people are very quick and responsive.

With referral candy, I like that everything works automatically in the background with little work required after set up.

It was challenging to integrate Referral Candy with Klaviyo at first - it would be really great if a member from RC could onboard the program to our marktechstack for us.

I got answer very fast from the customer support, and they were super helpful!

The setup is not that easy if you are working with a foreign language which is not listed in their languages.

The Support is excellent specially Ines, she was extremely helpful to me, I really like her work! she clear my all doubts. Thankyou Team.

Everything seems too good for me. nothing found difficult.

It is very easy to set up and having help during the process from [sensitive content hidden] who was so responsive and quick to help was great.

My least favorite thing is the limited Widget Customization

Very easy to use. Intuitive to use. Liked the excellent support

hmm not sure yet. Need more time, currently all good

What I like the most about ReferralCandy is that it makes the business grow while making the customers happy, and their friends too! It let this happen through a handful of contents that are partially customizable, and all the rewards to the advocates and their friends are sent out automatically, asking no more effort than to choose which are the discounts that you want to give to the customers, and what are the rules that make the discounts applicable (for example the minimum order value).
Plus, the support team is very quick and helpful in answering doubts and questions and giving useful tips to make the most of this software! :)

I would say that the things I liked least about ReferralCandy are:
- that I am not able to deeply customize the contents through the HTML exposed
- that I am not able to understand how the contents performs singularly (for example how many links are shared from the post-purchase pop-up, or through the first email, the reminder email and so on)

ReferralCandy is a simple to use and cost effective app to grow your ecommerce referrals.

The UI could be a bit cleaner and there could be more functionality for managers

We have used Referral Candy for a number of years. It is easy to install and has been a great eCommerce offering to have available.

There wasn't really anything! We are no longer using this as we have a loyalty program.

They have wonderful customer support available to answer any questions I may have, which can be hard to find these days. In particular, [SENSITIVE CONTENT] has provided top-notch customer support! She is kind, helpful, and always has a quick response time. I'm truly impressed :)

Not as sophisticated as other options, but great for the price point

It took me some time to set it up, as it didn't work well with my Klayvio integration. But now it is working an referral is made.

The service Jessa gave, to help me get it implemented.

The chat support is great. [SENSITIVE CONTENT HIDDEN] from the ReferralCandy team was able to help us very quickly.

It would be great to be able to create multiple campaigns in different currencies (for referrer cash payments). Also, it would be great if there would be additional payout options in addition to PayPal.

I like that it runs the way our company set it up.

The costs are not very transparent to me. If I wanna know exactly where our money is going I have to click in all the details because the invoice doesn't display the costs detailed enough for me. that's annoying

This referral program is a big hit with our customers. It's very customer and user friendly so that's a win for both parties. The dashboard is very easy to navigate and the features are great

I think if ReferralCandy could add more designing elements so we don't have to use CSS or custom coding, that would be great.

ReferralCandy is extremely easy to setup (just drop in some code), and soon every new customer who buys from you becomes a potential affiliate. It is also very easy to setup and customize the program parameters. We have used this at two companies now, and plan to keep using Referral Candy in the future.

There could be some better reporting options for users to be able to track their traffic and referrals.

Effortless setup, "set it and forget it" maintenance, customizable presentation

We don't really have any cons to report at this time.

Product is easy and straightforward to integrate with. [SENSITIVE CONTENT HIDDEN] has been very helpful in getting my problem fixed and was extremely patient in guiding me and in ensuring the product works perfectly. She even went out of her way to placing the test order herself. She was also very friendly to chat with. ReferralCandy is lucky to have a team member like [SENSITIVE CONTENT HIDDEN]! Will definitely be using this software for some time if everything goes well.

The method used to edit the design and html of the user interface ie emails is not too friendly. Require some basic HTML and CSS skills and took me a few days to get it done.

Generates codes for our customers based on referrals, incentivizes customers to share their experience with our product.

Doesn't enable us to see current rewards a customer might have (to my knowledge). Our customers don't also don't tend to engage with it often except for a few brand ambassadors.

The ease of setup and advice on advanced featured.

No way to have multiple programs connected to one Shopify installation.