Referral Candy Is Great!
All of our customers have the potential to become brand advocates and earn nice commissions in the process. Big fan of that.
It's pretty easy to set up, and customers automatically become affiliates/partners once it is set up, so that's great.
There was an issue with the set up because of the way our cart worked, but Referral Candy helped us get it resolved. I also initially had some challenges finding everything in the admin login, but once I got to the right place once, it was easy to find what I was looking for again.
The Support with the guys is incredible, today I was attended by [SENSITIVE CONTENT HIDDEN] and she was very kindly! Even she call me to another side of world to explain some things
The most important feature is you can setting up all text. I´m understanding a checking the software yet.
Where are the dashboard for each advocate can see it own tracking of rewards, use of personal links, goals accomplish and statistics ?
Easy to use, affordable & great support
I was able to set up my referral campaign within 24 hours! Their ready made templates, intuitive software, easy to understand help documents and quick live support made installing and going live a seamless experience!
No integration with Zapier & no LinkedIn social sharing option
Specific review to address excellent customer service by [SENSITIVE CONTENT HIDDEN]
Haven't started using it yet. But I think our loyal customers will help us spread the word about us and help grow our database.
The program is relatively easy to set up and get started.
However, don't rush make ourself know with the consequences of certain settings.
Although the software is relatively straightforward, I had many questions about reward setting and other areas of the software. Only once you get really deep into the software certain consequences become clear or start raising questions. I think the reward setting page could be more clear.
If you want I am willing to give you more detailed information and input.
I think it would help to add a calculation model feature that can be used to simulate what cost/benefit a certain reward will have. Ie. what does a reward cost and what is the benefit.
I made this in Excel now, and it was really useful.
I have had frequent contact with your customer service officer [SENSITIVE CONTENT HIDDEN]. Her help has been very friendly, fast and accurate. In my opinion she's doing a great job!
Customer Support is Great
Being completely new to this type of software and having some difficulty setting it up, I was relieved to be able to have a virtual meeting with a real live person to hash out any roadblocks. Customer support was great!
I wish there was a direct integration with Moonclerk so that a coupon could be automatically applied to a checkout form via the ReferralCandy link. Additionally, it is disappointing that the advocates cannot have a credit automatically applied to their Moonclerk account, and that we have to manually send their rewards. Overall it provides less automation that I expected, and leaves a lot to be desired.
Excellent Customer Service.
The customer service to help set up was exceptional. [SENSITIVE CONTENT HIDDEN] was helpful and followed up to ensure that we achieved what we needed to.
The software itself is fairly easy to use and set up
Changing the pronoun of the reward is quite manual, and you need to edit the text on all content.
Amazing software, great customer support
A really simple to use but impressive refer a friend program.
The app itself is impressive, but the customer service is incredible! [SENSITIVE CONTENT HIDDEN] helped me so much and was so patient with me. He was probably on the support chat with me for 2 hours. He explained everything, took me through the process, and found a perfect solution. Thank you [SENSITIVE CONTENT HIDDEN] for your hard work.
Nothing bad. Just having trouble with setting up on our test site since we wanted to test it so we can launch with it.
Very good service
I had some doubt and questions about how ReferralCandy worked. But [SENSITIVE CONTENT HIDDEN] did an amazing job in testing our integration. After this test was completed successfully, the trial period was renewed so we could benefit from a full free trial.
Easy to implement and understand. Good anti-fraud policy.
Customization can be quite a hassle. And the recommendations are very money-focused, I would like to see an extension in other types of rewards (e.g. points so we can offer something different in return than just a discount).
Using ReferralCandy as an affiliate program
In my business model, I am trying to create a win-win situation with my wholesale clients. They get a continual reward for referring their clients to my retail site. While I'm just in the early stages of trying out the program, so far the setup has been easy. We're keeping our fingers crossed for success.
I'm just in the free trial of this software, but so far it's been an easy set up. I'm a small business owner. I'm not a developer, but have some basic HTML skills. The site is reasonably easy for someone like me to set up as an affiliate. As a pure referral program, it would be no problem. The integration with MailChimp was simple and easy too. My support person [SENSITIVE CONTENT HIDDEN] was *extremely* helpful in clarifying things for me.
There could be better explanation on how to use the site for affiliate purposes. Also, giving the admin the ability to batch remove customers would be preferred. They can be removed individually, but for a large number it's tedious. A simple thing, it would be nice if the chat box was a separate pop-up that can be viewed when navigating elsewhere on the site. There are some 404 issues with the site, like on the Help & Support link.
helpful and easy so far
quick and responsive chat, unlike Refersion which has had long lag times before replies.
For [SENSITIVE CONTENT HIDDEN]: "You've been great and very helpful. I actually currently have an active trial going with Refersion, but it's been terribly frustrating, very unclear and complicated on the setup so that's why I jumped to Referralcandy. Still in the initial stages of setup and yet to be determined, but it's looking good for Referralcandy so far..."
it's still a bit complicated to set up, but simpler than refersion so far and the help chat people are very quick and responsive.
Great business solution
We use ReferralCandy in Shopify and it really works great. Very easy to setup and use. Each of our clients receives a referral link, can recommend our products to their friends and receive bonuses.
All the functional is implemented very well.
Customer support is friendly and prompt with responses!
One currency available for payouts at the moment
Flexible, easy to setup, great support
Setup was painless, it's quite flexible in how you implement the referral system and support has been sublime. Rep was great in helping setup the program and was very responsive the whole way through. The free trial is generous and has no restrictions, so you could test all you want before deciding to pay.
While setup was easy, it did take a while to verify before we could implement.
TOP - On of the best.
It's been a good experience so far, though we have not had much luck thus far getting referrals, but that is more on us and our customers, not the software. Their customer support has been very responsive by email, Representative has been especially helpful.
For the emails that go out I'd like to be able to reference some more dynamic fields we can build into the email message such as the referrer's referral link.
We wanted to engage our customers and let them easily engage their friends. Referral marketing has been on our list for 2020 and with Referral Candy it's been really easy to do.
ReferralCandy was so easy and quick to set up, i think it was live on our site within a week. We've already seen great results and customers engaging. The dashboard easily displays results so i can report on it quickly, which is essential! Support is always so good, really easy with the online chat, i spoke to [SENSITIVE CONTENT HIDDEN] today and she resolved my issue and made some suggestions which were so helpful!
We've been using ReferralCandy for a few months now and i've not come across anything that doesn't work.
ReferralCandy is a wonderful customer referral platform -- We highly recommend it
ReferralCandy is extremely easy to setup (just drop in some code), and soon every new customer who buys from you becomes a potential affiliate. It is also very easy to setup and customize the program parameters. We have used this at two companies now, and plan to keep using Referral Candy in the future.
There could be some better reporting options for users to be able to track their traffic and referrals.
Superb CX by an AMAZING team
[SENSITIVE CONTENT HIDDEN] was unbelievably awesome during my interactions with him! It felt as if he was coaching and showing me all along the process so I have a deep understanding. Great work [SENSITIVE CONTENT HIDDEN]!!
The ease of use and content to learn provided in every interaction with their customer service.
It would be nice to see a deeper look into your advocates verse just seeing contacts.
Great support - going above and beyond
Actually, thus far, no orders have come in through Referral Candy so I'm excited to see how this unfolds.
That it's easy for customers to use. I recently needed a question answered and customer service executive went above and beyond to help me out. She replied quickly and her support was very much appreciated.
Integrating it with my Square Space. Took waaaayyy more work than expected.
Great service and product
Wonderful Customer Service
Overall, I like the product just fine. However, what I've appreciated most from working with ReferralCandy has been the access to great customer service reps. The few times I've had to talk to a support representative, I was lucky to get [SENSITIVE CONTENT HIDDEN]. He's been prompt, polite, and wonderful to work with. I truly have appreciated all of his assistance thus far.
The software is relatively simple and easy to use. We haven't had any issues with the integration side of it, and since launching the program, there has been trackable ROI.
The main issue we've had with the software has more likely than not been user-related with purchases not being registered. It's an unfortunate issue, but again, more user-related than the software itself.
Excellent Automated Marketing Tool
It’s a staple of our Shopify-based ecommerce store.
Referral Candy works. We use it as a part of our Shopify store, and we’ve had success with it. About 3% of our monthly sales are generated via Referral Candy. The interface is easy to use, and the constantly make improvements, month to month. We essentially set it up, and review it once every four months — we love how little administration we need to do.
We’ve seen other referral programs offer a “stage-based” referral incentive (eg if you refer 5 or 10 people you get a special Gift). I wish Referral Candy offered this. Additionally, there are automatic “share” buttons that are easy to include for customers associated with Facebook and Twitter. I wish they had the ability for us to program sharing via WhatsApp. Finally, it appears the price has increased for ge software, which is not ideal
Customer service is great!
The product is easy to use and team is incredible. We love that the themes are super easy to customize and change.
[SENSITIVE CONTENT HIDDEN] was super understanding that our business is going through a critical time with COVID and is super responsive.
Themes feel a bit hard to access through the portal.