Jira Reviews

Overall rating
Filter by
Company size
Time used
15059 Reviews

- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Jira A Powerful Tool with Room for Improvement
Reviewed on 2024-12-30
Pros
Jira flows for different type of status.
Cons
Complexity it can feel overwhelming for beginners or teams with simpler workflows due to its extensive features
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
E2E With Jira
Reviewed on 2024-12-12
My overall experience with Jira has been awesome. I used Jira in multiple projects and I prefer...
My overall experience with Jira has been awesome. I used Jira in multiple projects and I prefer Jira over the other similar tools available in the market. The APIs from Jira offer a great flexibility to integrate with automation code. I will recommend Jira to manage and plan your work.
Pros
Jira offers a lot of great features specially the end to end application life cycle management. Integration with test case management tools like ATM, Xray, Zephyr offer a great flexibility and options to manage test cases, execution and planning. I liked the Dashboard widget options and ease to create custom queries with Jira. The charts and trend give a lot of good insight into the project.
Cons
I worked on many other tools similar to Jira but Jira is the best tool I liked. I don't find anything which I don't like about Jira. However, there were few times when I had to do some workaround to create the test execution reports but that's not a concern.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Good enough for if you're already using Atlassian, but otherwise - no
Reviewed on 2024-11-27
If you're in the Atlassian ecosystem, it's convenient to use. If you're not, and looking for a...
If you're in the Atlassian ecosystem, it's convenient to use. If you're not, and looking for a project management tool - there are many other options that are likely better for the price. Purchasing Jira separately to me only makes sense for small businesses with less than 10 users on it's lowest plan.
Pros
I was on an Enterprise plan via Atlassian, and didn't have the highest expectations for Jira - but I learned to love it. The UI isn't the greatest, but it's not bad for the price. Functionality-wise it's not far off from an Asana in terms of tagging and timelines. I like how they took from Confluence's UI to in the boards to help visualize tasks better.
Cons
It's just not enjoyable to use, and your project management tool is something you need to enjoy using everyday. I think it's the UI. It feels cold. Everything is easy to use because it's natural UI, but it's not fun to use and my team agrees.
Alternatives Considered
AsanaReasons for Switching to Jira
We actually started with Jira in the marketing team, and decided to switch to Asana completely. I still needed to use Jira though, because I was part of the product team who used it as well. There's plans to transition completely out of Jira for product as well however, so only our developers will use it.- Industry: Computer & Network Security
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Track, collaborate, integrate CI/CD platforms in an agile environment using Jira
Reviewed on 2025-01-11
I have been using it for 4 years in a row now and the experience has been immersive. It is the...
I have been using it for 4 years in a row now and the experience has been immersive. It is the first thing I use while beginning my day at work. I track the tasks at hand and begin working with higher priority items. It is simpler to use over a period of time and easily checkout branches in github using the commands specified in the Jira UI. I am a current user of Jira and it has improved a lot over years and it is just the way I want my agile project to be tracked, collaborate on a team level and achieve milestones
Pros
I like the concept of agile sprint management which Jira is designed for. I like the way tasks are arranged on the Jira task board. It has a way of defining sprint points for each task which helps enables the team and stakeholders to identify the resource consumption and time taken to deliver the story. It also enables me to track the progress of my own tasks on an individual level and collaborate on a team level. It comes with integration with CI/CD tools like github as well
Cons
The linking of tasks to current sprint can be more simpler. Also initial learning of this platform takes some time if you are from a non technical background. The UI has scope of improvement, can be more modular
- Industry: Financial Services Software
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Jira is a tool for greater productivity in workplace.
Reviewed on 2024-12-10
Jira increases the company's overall productivity and reduced the repetitive task creating faster...
Jira increases the company's overall productivity and reduced the repetitive task creating faster output with more accuracy and clarity.
Pros
Jira utilized and supported kanban, Scrum within the agile methodologies it allows customizing of workflows, and processes assisting with real time cohesive team building to use collaboratively.
Cons
Jira out of the box reporting functionality should have many other uses and additions.
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
THE BEST OF ALL TIMES PLATFORM FOR TASK MANAGEMENT
Reviewed on 2025-01-22
Ive been using jira for 2+ years and it has really worked out for me and my colleagues no complaints...
Ive been using jira for 2+ years and it has really worked out for me and my colleagues no complaints at all
Highly recommend
Pros
It helps us manage our projects
Easy to use
It has an intuitive interface
It is cost effective
Its customer care services are one in a million
It helps us track down tasks and bugs
Cons
I sincerely has nothing against jira it serves the purpose
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Modern tool for tracking issues and creating new feature/bug/support tickets
Reviewed on 2025-01-03
Ive been working with Jira for more that 5 years.
Ive been working with Jira for more that 5 years.
Pros
* Possible to have separate projects
* tons of possibilities to customize tickets templates
* Possible to link ticket to SCM pull request
Cons
Sometimes mandatory fields in the ticket are a bit overwhelming
- Industry: Program Development
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Jira Review
Reviewed on 2024-12-30
Jira is a good tool for task management, almost everybody knows how to use it and it has a good...
Jira is a good tool for task management, almost everybody knows how to use it and it has a good integration with all Atlassian products
Pros
easy way to have boards and easy to use, everybody knows jira
Cons
I don't like metrics, it's hard to have boards to check metrics
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Best tool for project productivity
Reviewed on 2024-12-20
Must tool for every project
One solution for all project related trackings
Once familiar with JIRA,...
Must tool for every project
One solution for all project related trackings
Once familiar with JIRA, users will not look for any other alternatives
Pros
Easy tracking
Best productivity solution
Best tool to create and maintain bugs and tasks
Used for agile methodology
Kanban board to maintain and organize project
Cons
Need configuration to use calendar
Little complex to track external tickets

- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Jira is a project management software
Reviewed on 2025-01-20
Pros
The scheduling feature. This help increase employee productivity
Cons
It is not available online which is quite limited.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Startup uses Jira to ship fast
Reviewed on 2024-09-30
We used Jira to run agile methodology for a 8-person team at a startup.
We used Jira to run agile methodology for a 8-person team at a startup.
Pros
First, it was easy to get started with common guiderails. There was a deep feature set that figured out, made Jira flexible for use cases. The integrations with CI/CD & customer success tools were very helpful for keeping the data in Jira up to date.
Cons
The depth of the product made it hard to configure when experimenting with changes to our workflow.

- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Go to for large dev teams and enterprise
Reviewed on 2024-10-12
In my experience managing large teams of developers in different parts of the world, it has been a...
In my experience managing large teams of developers in different parts of the world, it has been a vital application in managing projects and work and keeping things on the move and transparent, but of course, it requires the adoption of good processes and workflows.
Pros
It's probably the most popular PM application in the tech space, especially in enterprise or if you manage large teams for agile practices
Cons
Administration can get complex at times, mainly if you are not dedicated or focused on being a scrum master or PM
- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Love Jira!
Reviewed on 2024-08-19
I really like Jira, it keeps everyone in the organization involved and accountable to their portion...
I really like Jira, it keeps everyone in the organization involved and accountable to their portion of work, and takes out the weight of trying to remember and write down everything that is needed from you. You can just login and refresh your mind!
Pros
Jira makes it very easy to make sure no aspects of a project are overlooked or skipped when moving with speed within our organization! Every step is documented and visible, keeping organization throughout time sensitive projects!
Cons
It took me a bit to understand the different dashboard views within Jira, jumping to see just my tasks, all projects I'm apart of, and kanban views. I know it well now, but I remember some initial frustrations with that when first learning the system

- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
JIRA allows us to align the entire team in a single direction!
Reviewed on 2024-08-01
In general, I consider JIRA as a tool that after being adopted, we simply cannot stop using it. In...
In general, I consider JIRA as a tool that after being adopted, we simply cannot stop using it. In addition to being very intuitive, coworkers can be informed or report the progress of activities from their mobile device.
It is excellent for involving all departments of the organization in a single direction, when we talk about executing a project with own, contracted or external resources.
Pros
Jira is a very complete tool for tracking tasks, sharing work and, in general, for project control.
Getting started with it was very simple and requires practically no learning curve.
A very useful feature is that it can be adapted to almost any type of project and the use of templates makes it easier to adapt to the way we want to manage our resources.
Notifications can be configured automatically or specifically for a person and we can share documents and photographs as evidence of our work.
Cons
Its licensing may not be as flexible or accessible for small businesses. Therefore, it is important to consider the total number of licenses for which we must pay to use all the functionalities of the tool.
It is important to understand that we are storing the historical memory of our projects and even many times contractually, we are obliged to keep this information available several years after finishing a project if the contract requires it.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Jira makes agile easy
Reviewed on 2024-10-14
I use Jira every day as part of my scrum team - it is a great way to visualize tasks and collaborate...
I use Jira every day as part of my scrum team - it is a great way to visualize tasks and collaborate to achieve our goals
Pros
It makes it really easy to see tasks and work in an agile way to achieve our goals as a team. I like the sprint boards that you can customize with different headings so there is transparency about the status of tasks across the team.
Cons
It can be a little bit buggy at times. Some days it seems to run really slowly and be quite laggy as you are navigating around the site. It also doesnt auto update when someone is making changes to the board - you have to refresh to see what changes have been made which can be a little annoying and lead to some repetition
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Perfect tool for managing your IT needs
Reviewed on 2024-11-05
Having worked with Jira for 10 years, I appreciate its powerful capabilities for project management...
Having worked with Jira for 10 years, I appreciate its powerful capabilities for project management and tracking. Its flexibility and extensive customization have made it invaluable, especially in complex projects.
Pros
I like most about Jira is its robust functionality for tracking tasks and managing projects, especially within Agile teams. The ability to create customizable workflows, track progress on Kanban or Scrum boards, and organize tasks with detailed labels, filters, and priorities makes it incredibly versatile.
Cons
I like least about Jira is that it can be quite complex and overwhelming, especially for new users. The interface has a steep learning curve, and navigating between different boards, projects, and settings can feel cumbersome. Customization options are powerful but can lead to confusion if not configured carefully. Additionally, Jira can sometimes feel slow or laggy with larger projects, impacting overall productivity.
- Industry: Design
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
It easy to use and helpful
Reviewed on 2024-12-04
It is very reliable and allows me to create tickets and subtasks to allow me to keep track of my...
It is very reliable and allows me to create tickets and subtasks to allow me to keep track of my issues.
Pros
I like the ability to assign tasks to multiple users and comments. It makes it easier to manage sprints,prioritize work and stay on top of deadlines,which improves overall productivity and collaboration.
Cons
I have nothing to complain about the software.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent Tool
Reviewed on 2024-09-16
Overall I would rate it good, it's a perfect tool for any software or even non-software organization...
Overall I would rate it good, it's a perfect tool for any software or even non-software organization. I think the backend team is quite innovative and creative that I feel I would not think of any other alternative for the next 10 years.
Pros
It's Easy to use, the user interface is quite user friendly. Almost everything self explanatory, from raising a bug to closing it, resolving it. If any new person who has never used JIRA, starts using it, it wouldn't take more than 1-2 days for him/her to fully understand it. Additionally it provides you an option of extracting reports where you can view/track your/your team's performance, the work load and many more things which would help you take decisions.
I also like the feature of creating dashboards in JIRA, it gives a rich and professional look to your work, which you can showcase to your team, management and other stakeholders.
Cons
There's not much but the scope of reports and dashboard is sometimes limited like I wish to include more options/filters but I couldn't.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
The best way to manage projects
Reviewed on 2024-08-31
Working within Jira has strengthened our team for it provides us with robust and efficient project...
Working within Jira has strengthened our team for it provides us with robust and efficient project management tools.
Pros
I like how Jira is effective in management of agile projects.It provides us with variety of settings that can be customized in terms of the prospects allowed,such as Kanban boards,Scrum framework and extremely detailed reporting regarding our organization.Also I like that it is capable of accommodating sophisticated projects and multiple department in our organization.
Cons
The interface can be somehow complex for first time users.

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Project Management Tool
Reviewed on 2024-10-18
Overall I am very satisfied with all the features that Jira provides, It helps me a lot and helps...
Overall I am very satisfied with all the features that Jira provides, It helps me a lot and helps me to save time.
Pros
Jira is the best project management and issue-tracking tool I have ever worked with. It allows me to customize my project workflow and track progress with the Dashboard feature.
Cons
Sometimes the customization It provides decreases the speed of the workflow.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
JIRA review.
Reviewed on 2024-11-25
I have been using JIRA for over 10 years and I much prefer to use their system over Salesforce just...
I have been using JIRA for over 10 years and I much prefer to use their system over Salesforce just for the simplicity alone.
Pros
It is very easy to track my work tickets, collaborate with colleagues, and link to other Epic tickets or other related JIRA to keep track of all events for a specific issue and who is involved.
Cons
The only issues I have had with JIRAs in over 10 years of use is only when there is an issue with access to the JIRA environment.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My Remarkable Experience with Jira
Reviewed on 2024-08-26
Pros
I use Jira on a daily basis to manage tasks and projects without involving manual workflow.
Time and expense tracking are error free since the entire process is automated.
Cons
Jira allocates all the features that I need on a daily basis without complications.
- Industry: Higher Education Software
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Abysmal quality for sky high price
Reviewed on 2024-10-30
We chose the data center product after the server product was discontinued because our users were...
We chose the data center product after the server product was discontinued because our users were familiar with it and did not want to move to something new. From the first install, it was a nightmare. Other products - if you want to move from one server to another, you just back up on the old server and restore on the new one. With Jira - we had to buy a plug in to import and export it all. That's where we started to see the data integrity issues. The plug in knew to check where dependencies were missing, but Jira never flagged any problems when something was changed that broke a dependency. I can't even begin to describe the endless stream of issues we've been facing for months. Atlassian is after your money, not your satisfaction with their product.
Pros
It supports two-factor authentication now.
Cons
This company ignores every software development best practice. Unresolved bug and feature requests on their support site are often more than a decade old. They rely on plug-in developers to make broken things work, and the plug-ins generally come with a ridiculously high price tag. No admin tasks, from the simplest data validation to proper relationships between Assets objects, can be accomplished without work-arounds. And the workarounds generally break other things. Data integrity is a joke in Jira and JSM, especially in Assets. If you want your data to be clean and accurate, be prepared to learn a lot of code.

- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Jira is an amazing yet complex project anagement tool
Reviewed on 2024-08-06
Although my team doesn't really like it but my experience with Jira has been positive. While it...
Although my team doesn't really like it but my experience with Jira has been positive. While it took some time to get accustomed to the platform, once we navigated through the complexities, it became an invaluable tool for managing projects and streamlining company workflow.
Pros
I like how easy Jira has made project management through comprehensive task-tracking and collaboration features.
Cons
Jira is a bit overwhelming and draining for beginners due to its complexity and extensive feature set.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Reliable and Essential Tool for Project Management
Reviewed on 2024-10-30
I've used Jira a lot across different companies, and it's pretty much the backbone for tracking any...
I've used Jira a lot across different companies, and it's pretty much the backbone for tracking any issues, bugs, or new development work in sprints. In every place I've worked, Jira has been the go-to tool, so I’m really familiar with how it works and how useful it is. It’s great for keeping everyone on the same page, especially when there are multiple teams working together. Whether it’s sprint planning, tracking bugs, or managing ongoing projects, Jira makes it easy to stay organized and keep things moving smoothly. It’s reliable, and I’ve always found it helpful for managing projects effectively.
Pros
My entire company works on Jira wrt any issues , bug, improvement or sprinting new developments. All companies i have worked with uses Jira so there is no question about its capability.
Cons
I wish it can also be used like regular support tickets or one module of it like Zendesk