--- description: Detailed reviews on Zoho CRM based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Zoho CRM with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.ca/software/9908/zoho-crm Page: 1 / 280\ Next: [Next page](https://www.getapp.ca/software/9908/zoho-crm?page=2) > Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat. > > Verdict: Rated **4.3/5** by 6978 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho CRM Segment customers based on purchase patterns, analyze webform statistics and conduct webform A/B tests. Identify marketing campaigns with the highest ROI and discover sales trends with customizable quadrants and cohorts. Access Zoho CRM dashboards via the analytics app on the phone. Personalize purchase stages and actions of customer's journey and improve decision-making with a prediction builder. Use AI-based email analytics and assignment rules while simplifying data collection with contextual and customizable forms. Create multiple pipelines based on geography and other parameters. Enjoy review processes with assignment and comment functions. Improve customer experiences with in-depth services and appointments features. Access custom signals, calls and email workflows for flexible communication. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6978 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Accounting Integration - Accounting Software - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Asset Lifecycle Management - Automated Routing - Budgeting/Forecasting - Business Card/Badge Scanning - Business Process Automation - Business Process Control - Buyer Management ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 55 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.ca/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.ca/directory/230/crm/software) - [Contact Management Software](https://www.getapp.ca/directory/337/contact-management/software) - [Sales Force Automation Software](https://www.getapp.ca/directory/338/sales-force-automation/software) - [Lead Management Software](https://www.getapp.ca/directory/339/lead-management/software) - [Social CRM Tools Software](https://www.getapp.ca/directory/558/social-crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18786 reviews) 2. [HubSpot CRM](https://www.getapp.ca/software/102533/hubspot-crm) — 4.5/5 (4466 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.ca/software/142099/bigin-by-zoho-crm) — 4.7/5 (734 reviews) 4. [Dynamics 365](https://www.getapp.ca/software/90844/dynamics-365) — 4.4/5 (5828 reviews) 5. [Pipedrive](https://www.getapp.ca/software/90507/pipedrive) — 4.5/5 (3055 reviews) ## Reviews ### "Zoho could be for you" — 5.0/5 > **Kendall** | *July 23, 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I like the fact the team at Zoho will do their best to help you worth your issues with any of their products . Lot of different products to help grow and support your business. > > **Cons**: you will touch base with many different reps and mangers. No dedicated team members. Wish some things was easier to setup. Maybe some type of ai can help with the speed of the setup. Pricing can be high depending on the filed or industry your business is in. Zoho health needs better explanations > > IT kinda hard to setup for small business and small team. But it still better than most tech companies ----- ### "Good CRM, better with the whole Zoho Suite" — 4.0/5 > **Verified Reviewer** | *October 28, 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. > > **Cons**: As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. > > More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. ----- ### "Zoho - trying to lead" — 3.0/5 > **Verified Reviewer** | *November 10, 2025* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: It’s a tool that Keeps all my leads in one place and helps me run a campaign. It is integrated with my website and Ring central my phone system. > > **Cons**: Its tasks are never in sync with Leads. These should not be so fragmented. Tasks should be marked on the page as Leads. > > I like its templates and ability to contact people using email and DMS. It got lot of fragmented like alerts, real messages messed up or buried in unwanted zero value automated alerts. ----- ### "Zoho CRM's review" — 5.0/5 > **Verified Reviewer** | *February 23, 2026* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Zoho CRM's exceptional value and deep customization, which allows my team members to tailor modules and workflows to specific business needs without high costs > > **Cons**: Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users. > > Zoho CRM offers a high-performance experience centered on affordability and deep customization, making it a favorite for businesses that want enterprise-level power without the Salesforce price tags. ----- ### "Great crm for sales" — 5.0/5 > **Verified Reviewer** | *January 21, 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great > > **Cons**: I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm > > Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers ----- Page: 1 / 280\ Next: [Next page](https://www.getapp.ca/software/9908/zoho-crm?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/9908/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data