--- description: Detailed reviews on Shop Boss based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Shop Boss with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shop Boss Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Auto Repair Software](/directory/202/auto-repair/software) > [Shop Boss](/software/9896/shop-boss-pro) # Shop Boss Canonical: https://www.getapp.ca/software/9896/shop-boss-pro Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/9896/shop-boss-pro?page=2) > Shop Boss is a cloud-based auto repair shop management system that helps independent shop owners manage operations by offering digital inspections, integrated payments, and customer communication tools. > > Verdict: Rated **4.4/5** by 89 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Shop Boss •Text and email updates - The tool enables users to send text message and email updates directly to their customers. It includes a link to view the repair order online for approval. •Add photos to the repair order - Customer can view photos online and track progress. •Vehicle issue driven - It helps the shop make sure that all customer concerns are addressed by the shop and the customer is able to see exactly what was done to correct the concern, without having to read the entire list of parts and labor and guess which ones fixed the problem. •Complete vehicle history - Shop Boss offers vehicle repair history and all relevant details of any repair work done in the shop for any vehicle. With the ability to search for vehicle history by VIN, license number, last name, or vehicle description, Shop Boss offers a quick glance at prior repair work, as well as detailed information. Even if an owner sells their vehicle and it finds its way back to the shop, users still have all thhistorical information based on license number or VIN. •Account tracking - It offers integration with Quickbooks that assists with tracking accounts receivables. For commercial accounts, users can post full or partial payments, as well as generate statements for collections. •VIN explosion - Enter your customers VIN number and Shop Boss will decode and fill in the year, make, model and engine, reducing the chance of data input errors, and improves the speed of entering the information. shop Boss also assists with Zip code explosion, which is similar to VIN explosion, but completes the city, state when the correct Zip code is entered. •Inventory management - As with any shop management software, Shop Boss helps track and sell from the shop's own parts inventory, and users can add a part to their repair order without having to enter it as inventory first. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 89 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vehlo - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Accounting Software - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Billing & Invoicing - CRM Software - Chat/Messaging - Client Portal - Communication Management - Customer Database - Customer History - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Drag & Drop - Electronic Payments ## Integrations (15 total) - 360 Payments - AutoFlow - AutoOps - AutoServe1 - Back Office Suite - Broadly - Kukui - Nexpart Distribution Management - Openbay Otis - PartsTech - PayPal - QuickBooks Desktop - QuickBooks Online - Steer - Venmo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Auto Repair Software](https://www.getapp.ca/directory/202/auto-repair/software) ## Related Categories - [Auto Repair Software](https://www.getapp.ca/directory/202/auto-repair/software) - [Business Management Software](https://www.getapp.ca/directory/581/business-management/software) - [Auto Body Software](https://www.getapp.ca/directory/821/auto-body/software) ## Alternatives 1. [Jobber](https://www.getapp.ca/software/90723/jobber) — 4.6/5 (1420 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews) 3. [QuickBooks Online](https://www.getapp.ca/software/20428/quickbooks-online-edition) — 4.3/5 (8393 reviews) 4. [WPS Office](https://www.getapp.ca/software/125071/wps-office) — 4.5/5 (1532 reviews) 5. [Dynamics 365](https://www.getapp.ca/software/90844/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Awesome software" — 5.0/5 > **Verified Reviewer** | *February 14, 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: It is quality and easy to use. Great for shop management. > > **Cons**: Nothing bad discovered. I recommend to all shop owners. > > Great experience with shop Boss. Exceptional and unique. ----- ### "ShopBoss Review" — 4.0/5 > **Erik** | *October 21, 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The Digital Inspections, and Texting/Emailing has really stepped up our game. > > **Cons**: We were 17 year Mitchel1 users, So coming from them to ShopBoss some of the things you can and cant do seem odd. Id like to be able to change the width of some of the items in the W.I.P.. Id like to be able to change the status( Inspection,Approval,Parts,Etc..) into my own custom labels and then color code them on the W.I.P.. I dont like the operation of a recomended Repair, I prefer the Revision(From Mitchel), basically an open quote stuck to the customers vehicle profile that I can see with out having to reopen. There seems to be a lot of Re opening things. Sometimes, Rarely, But Sometimes, The cloud base can be an Issue\! It would be nice to have some sort of Server Based "imprint" or "Copy" for when there are Internet issues, either on my end or Shop Boss's end. > > Overall, First Rate and Top Notch\! Customer Support has always been on top of things. I've referred ShopBoss to 2 other Shops and Help both of them get set up and it has been super smooth both times\! Anytime me or my Crew have a problem, ShopBoss is on it\! So, that is really nice\! The system is pretty slick and does Work Nice, Dont Take my Cons as a personal insult. ----- ### "pretty expensive for services used" — 2.0/5 > **julie** | *September 30, 2021* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: that it saves limited history. that we can order parts for specific vehicles. that we can email/text customers. > > **Cons**: features dont always work as we need. cant combine husband/wife/children/siblings. dont show all avaiable parts for vendors we use. scheduling doesnt work for what we need. very confusing to navigate. no rep came to educate us on use. cost is not worth the few features we use. estimates/quotes are very difficult to use/transfer. cant change credit card for partial cash payments. i could write a list of issues but these are the main ones. > > i would get rid of yet today if it was up to me. cost verse benefits is terrible. i am the primary user due to it being so time consuming for my techs. ----- ### "Stop wasting your time looking at other systems\!" — 5.0/5 > **Matt** | *October 12, 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It just works\! It's simple, easy, and intuitive. It's cloud based, amazing customer support, very affordable, and quick to learn > > **Cons**: Maybe the look of the software is a little dated? But it's still better than something like Mitchell or protractor. > > 5 stars\! Great software and great staff. ----- ### "Shop Boss Review" — 5.0/5 > **Danielle** | *February 10, 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The software is very windows based, so easy to work with, it's "click and play". The team at shop boss is interactive with their clients and very responsive to suggestions to make the product better. They have a dedicated support team available by chat during business hours and respond to email queries within one day typically. > > **Cons**: The inventory system needs work - but guess what? As stated above, they are hugely responsive and they are working on fixing it\! It would be nice if their reports explained a little better what data they were pulling (sometimes it doesn't make sense what information is presented) but again, if you contact support they will explain everything to you. > > Shop boss is a great software, it isn't perfect but no one is perfect. I highly recommend shop boss. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/9896/shop-boss-pro?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/9896/shop-boss-pro) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data