Shop Boss Reviews

Ease of Use
No matter the computer skills you have it definitely is a good software for those who don’t know how to to use a computer as good.

Attentive features
Multi use ordering, parts log, invoices, as your doing one you can easily switch to whatever you need at that given time

Strategic reporting
Get all the helpful reports so you can see where you auto techs could improve the overall service being provided.

Easy intergrations
Use with other tools to help provide the best and most accurate service

Awesome customer service experiences

Learning the software
For some it may be easy first use but others may have some difficulty to getting the hang of it

Further customizations
For detailed custom options I believe it could use improvement

Absolute no offline connection
Some people may need to access the system when offline

How every little thing is integrated and built in the software to run the shop smoothly

No complaints, It's Definity everything i think any shop needs to have to keep everything organized. and [sensitive content hidden] was absolute amazing on the Demonstration.

That there is no mire piecing together report to see how your shop is performing. Whether your making money or losing mobey. Shopboss keeps track of it for you saving you time you would be waising on putting reports together.

So farci haven't found any 1 thing i can't tolerate about shopboss. Its everything you could ask for in a shop management siftware

Nothing so far, A lot of talk from them and any obvious flaws they claim they are aware of and will be fixed in the imaginary update that never appears. Also if you join there private help groups and you don't pretend to like there software they ban you and remove your comments.

Customer support is non existent. Software is expensive and counter intuitive

The product is very easy to use and user friendly and also easy to navigate and highly recommended

There is no missing for me it's enough and had a great feature for the partnership to navigate and easy to understand

The boss inspections are the best inspections of any other POS

missing some integrations, not synced dispatch board

Software is good and precise when it comes to auto repair

More information on the website. Maybe pricing factor needs to be reworked.

What I really liked about shop, boss was the efficiency to place orders and the selection of products they have.

At the present time, I really have no complaints or things that I did not like about the company

I do like the standard pricing of the Shop Boss, it starts with $199/month

The feature "Responsive website" is only indicated at premier subs. Which cost around $399/month. Well it supposed to be responsive in every plan.

When our current owner purchased the business from the previous owner, he used ShopBoss and we just carried it over since the staff was familiar with it so thats the only reason we use it.

The fact that it is so consistently down, or being worked on. And all we get is a sorry. Funny that the billing is NEVER down, or the ability for them to charge our cards is NEVER down. Our shop depends on this program to work for our shop to run seamlessly. However, we can't depend on that. This week so far (Thursday) it has been down twice for HOURS. The first day, we had customers waiting and our techs were in the middle of jobs when it went down, we had no way for them to pay--or even open Work Orders to see them, so the amount of people who walked out with free work is asinine. All because the program doesn't work like it is supposed to--like we pay for it to work.

Everything you need is part of this program

nothing, everything that it lacks, you can submit suggestions that actually gets looked at and voted on and implemented with enough feedback

Very user friendly. Customer support is very responsive. Outages are rare and quickly addressed. Lots of features and integrations. Customer suggestions considered and new features and updates regularly added.

No offline usage. There are small features that would be nice. Being able to re-open a RO in the search screen. Being able to choose colors for categories.

The ShopBoss community is great, they are very responsive if you have an issue that needs to be addressed and are very open to the communities feedback to make this system even better.

I feel like there are some pretty big bugs out there still that have not been addressed, one of my biggest cons with ShopBOSS is the integrated chat feature, it hardly gets used due to lack of notifications and how disorganized it can get.

The software is very windows based, so easy to work with, it's "click and play". The team at shop boss is interactive with their clients and very responsive to suggestions to make the product better. They have a dedicated support team available by chat during business hours and respond to email queries within one day typically.

The inventory system needs work - but guess what? As stated above, they are hugely responsive and they are working on fixing it! It would be nice if their reports explained a little better what data they were pulling (sometimes it doesn't make sense what information is presented) but again, if you contact support they will explain everything to you.

Product was easy for our team members to adapt to. Customer service is top notch from implementation to following up on daily operations. The team at Shopboss will take the time to listen to customer's feedback and make the changes necessary to ensure efficiency.

No complaints

I was in this business before computers were. I wasn't thrilled (to put it mildly) to integrate computers into my workplace. It was however a necessity. I have hated most softwares that I had to use. We changed over from a software that was cumbersome and had many less features. I hate change! It was really easy however with the support crew that is always a click away. I am a computer dummy, but the girls in the support section are a Godsend to me. They never get impatient with me, or get frustrated with my ignorance regarding computers. I absolutely refuse to change from Shop Boss primarily because of the stellar support group. I just cannot say enough about that team!

I would like to be able to send the same text to two or more phones on the repair order at the same time. can't use the "workflow" window because I cannot see enough at once.

Very easy to change over from expensive system I was using. Very helpful and simple to use. Had more features and less money. Everyone that helped me make the change was A ++++

I didn’t really have any cons. Everything was super smooth and guys was rockstar’s that made it happen

Short learning curve and everything we were looking for in a POS System

Could use a better Parts and Labor guide.

I like how easy it is to learn and access. The ability to look up labor times is a huge help for this program also.

As far as scheduling goes its just too cluttered. We still use google for scheduling but if that changes in the future that would be great!

My favorite feature is to build individual estimates in there own box, and be able to ok or send to recommendations!

Overall it’s all good !!!!!!!!!!!!!!!!!!

I found Shop Boss really easy to use. It's really easy to set up for your shop. The customer service is extremely helpful and friendly. The price is right.

The parts ordering integration is really the only thing I don't like about Shop Boss. In my option, it really doesn't save any time, as I still have to manually enter the PO number after I order the parts. Also, and this may be an issue with PartsTech, but if I go and add parts to an existing cart, it wants to add ALL the parts, not just the one(s) I added. Also, it I create multiple orders, and order from of them, all the orders get erased. If I decline a job, and then the customer comes back, I have to re-look up everything as the order isn't saved. In my opinion, once the parts integration issues get fixed, this will be a phenomenal product.