Shop Boss Reviews

When our current owner purchased the business from the previous owner, he used ShopBoss and we just carried it over since the staff was familiar with it so thats the only reason we use it.

The fact that it is so consistently down, or being worked on. And all we get is a sorry. Funny that the billing is NEVER down, or the ability for them to charge our cards is NEVER down. Our shop depends on this program to work for our shop to run seamlessly. However, we can't depend on that. This week so far (Thursday) it has been down twice for HOURS. The first day, we had customers waiting and our techs were in the middle of jobs when it went down, we had no way for them to pay--or even open Work Orders to see them, so the amount of people who walked out with free work is asinine. All because the program doesn't work like it is supposed to--like we pay for it to work.

Everything you need is part of this program

nothing, everything that it lacks, you can submit suggestions that actually gets looked at and voted on and implemented with enough feedback

The software is very windows based, so easy to work with, it's "click and play". The team at shop boss is interactive with their clients and very responsive to suggestions to make the product better. They have a dedicated support team available by chat during business hours and respond to email queries within one day typically.

The inventory system needs work - but guess what? As stated above, they are hugely responsive and they are working on fixing it! It would be nice if their reports explained a little better what data they were pulling (sometimes it doesn't make sense what information is presented) but again, if you contact support they will explain everything to you.

It just works! It's simple, easy, and intuitive. It's cloud based, amazing customer support, very affordable, and quick to learn

Maybe the look of the software is a little dated? But it's still better than something like Mitchell or protractor.

Very user friendly. Customer support is very responsive. Outages are rare and quickly addressed. Lots of features and integrations. Customer suggestions considered and new features and updates regularly added.

No offline usage. There are small features that would be nice. Being able to re-open a RO in the search screen. Being able to choose colors for categories.

We like the ability to create work orders when vehicles and equipment come in for repair. It eliminates the conversations over phone/text message/in person between techs and admin, as all of the information is in ShopBoss. It is also a bonus that the program allows employees to clock in and out.

It is a real downfall that it does not link to QuickBooks in Canada.

Did not require training to get in. When I hired an experienced service writer he could believe how easy and powerful it was. When after just just a couple steps an RO was created and estimate done he asked what else. I stated, that's it. he could not believe it was that easy.

It could be a bit more tablet friendly.

that it saves limited history. that we can order parts for specific vehicles. that we can email/text customers.

features dont always work as we need. cant combine husband/wife/children/siblings. dont show all avaiable parts for vendors we use. scheduling doesnt work for what we need. very confusing to navigate. no rep came to educate us on use. cost is not worth the few features we use. estimates/quotes are very difficult to use/transfer. cant change credit card for partial cash payments. i could write a list of issues but these are the main ones.

I found Shop Boss really easy to use. It's really easy to set up for your shop. The customer service is extremely helpful and friendly. The price is right.

The parts ordering integration is really the only thing I don't like about Shop Boss. In my option, it really doesn't save any time, as I still have to manually enter the PO number after I order the parts. Also, and this may be an issue with PartsTech, but if I go and add parts to an existing cart, it wants to add ALL the parts, not just the one(s) I added. Also, it I create multiple orders, and order from of them, all the orders get erased. If I decline a job, and then the customer comes back, I have to re-look up everything as the order isn't saved. In my opinion, once the parts integration issues get fixed, this will be a phenomenal product.

I was in this business before computers were. I wasn't thrilled (to put it mildly) to integrate computers into my workplace. It was however a necessity. I have hated most softwares that I had to use. We changed over from a software that was cumbersome and had many less features. I hate change! It was really easy however with the support crew that is always a click away. I am a computer dummy, but the girls in the support section are a Godsend to me. They never get impatient with me, or get frustrated with my ignorance regarding computers. I absolutely refuse to change from Shop Boss primarily because of the stellar support group. I just cannot say enough about that team!

I would like to be able to send the same text to two or more phones on the repair order at the same time. can't use the "workflow" window because I cannot see enough at once.

Keeping track of estimates and being able to separate repairs by job for customers. Love that we can send updates on repairs via email and text.

Need a manual that's easily available to learn more about software. Videos are helpful but not enough videos available .

I like the invoicing parameters, the employee time sheets, the sales tax and accounting features. I also like the overview of daily, monthly or yearly spans of parts and labor pricing. I like the feature on emailing the estimate or the invoice to a client. I like that I can upload pictures to an invoice.

Other than glitches now and again, I am extremely happy with this program. I am wondering if there is feature to download past history of invoices/customers incase something happens with the program or I go out of business in this location?

Texting customers, photo upload, internet based, easy interface.

No real mobile app, no parts return tracking, no offline option, can’t change all labels, missing AR tracking, can’t split one labor line between 2 techs, can’t upload videos.

Being web-based adds a great level of versatility. The support team is pretty good at handling individual requests and can readily customise features for one's needs.

Be careful when making changes to an RO because there isn't a "Cancel" option

Ease of building and charging an RO. Adding a vehicle to a customer is simple. Building canned jobs goes quick as well.

Doing quotes need improvement. Not being able to navigate multiple historic ROs without having to search for the vehicle again.

In the educational environment we needed software that would allow the first year students pick up and use with little instruction. Students are able to navagate the software easilly.

It is a little time consuming setting it up intially, but having the customization is a great advantage.

Online function makes it easy. And the texting feature. The VIN scanner, though I never use it.

The quote feature. Needs to be just like the normal estimate feature, but you need to be able to save it, reference it later, open on the date the vehicle comes back in, etc...

Ease of use and customer service have been exceptional. The team has always done a good job of listening to feedback and trying to implement requests for us.

It would be handy to be able to see the actual communication sent from Shopboss to customers. Not just a log of when sent, but what the email communication actually said (similar to texting).

It would also be useful to be able to flag a customer to show if they will be "waiting" with car or dropping off.