TUNE Reviews

The tune or hasoofers is a excellent platform but the pricing is bit high seeing the current scenario. When we talk the charges it is on higher side as compared to the competitors.

The support lags a bit as the support is based mainly on email as the timings are different between the two countries. A dedicated support system ought to be developed exclusively for India only.

What I like the most about HasOffers is the options within the reports to see valuable information and customize them according to my needs. It's very easy to use and the test functions for pixels is great to avoid manually testing for each publisher onboarded to an offer. Overall, I am personally very pleased with my experience in using it and we rarely have technical issues.

I would like to see more options such as receiving email notifications as an administrator when a partner reaches cap as well, being able to use different currencies for partners and not just the standard one at offer level, and most importantly, being notified by email if CR drop on offers or clicks are sent by conversions not going through, to indicate tracking issues.

Easy to use, Easy to analyze daily stats from partner to clients. Easy to set up things. tracking works awesome/simple at the same time.

I fell sometimes it does not send a notification to my pubs when I make changes to any offer, like pause/caps etc.

Tune is easy and intuitive to use not only for set up new campaigns, new creatives by admistrators in a few clicks, but also for affiliates that can be autonomous in consulting stats real time, including what is going wrong in their traffic (suspicious clicks and flagged reason).
Tune's strenghts :
- integration via API on multiple softwares (Unsubcentral and so on)
- continuous evolution : Tune is always evolving. If you're not able to do Something today, maybe tomorrow you'll be.
- great support : their accounting management is always available to show you the best solution for you.

- It could be improved the possibility to enable multiple conversion tracking on the same campaign; actually the administrator has to choose the tracking protocol to use (S2S or PIxel or Iframe) for a campaign. It's not possible to enable all protocols on the same campaigns.
-It also could be nice to enable the possibility to have multiple pricing model on the same campaign ( CPL/CPM/CPA), to avoid to duplicate the same campaign for each pricing model

Fairly simple, not much learning curve required. Report building is easy to use and most of the features and functions are pretty straightforward

There's some functionality is that not as intuitive which makes it inconvenient to execute certain needs; examples below:
ie. payout groups and rules.
ie. Lack of simplified documentation of payout history makes it difficult for our accounting teams to perform proper audits.

Lack of customization on the dashboard - there's some features that are on relevant for our affiliate program. I would like to customize the dashboard so it's more relevant for my program.

No publisher discovery feature (or at least that I know of)

Tune has provided most of, and still working on, the intricate features we need in our daily workplace. This system is intuitive and their support is top-notch when a little extra help is needed.

Data size limits that reduce the date range for report generation is frustrating.

It's easy to use and user friendly. I like the updates but most importantly I'm a big fan of the support team, they're always here to answer to my all queries.

It can be update the conversion uploads faster, that's all

Customer friendly interface, customized, price.

not so quick support, some functionalities are not included.

its pretty easy to use and has a lot of functions and features , and the its not confusing like other software on the market

overall its good , but sometimes the updates perturb a little the flow , like last time when all the different currencies became is USD and it makes our statistics a mess.

The support at Tune is very good and responsive.

Although there are new developments, it's still missing some fundamental basics when it comes payment models and reporting.

Support team - tops
Ease of use - good
Offer Management - good
Feature Set - good and growing
Company Relationship to us - AWESOME
Customization ease - tops
Lots of options that are easy to use and do to align to the business

Creative management tools - ok, but in scope
Enteral offers market between networks - no longer. wish it was back

A lot of detailed cusomisable reports, seting a conversion caps, functionality for fraud prevention.

It lacks the functionality of saving tracking links for each affiliate, so you have to keep the ever-growing base of links in another place.

It does provide a great degree of functionality and for us as back end users, it's fairly simple to manage campaigns

The look and the ease of use. It's hard to find the information you need and the system is not intuitive.

FAQs are helpful
easy to use
good support from support

sometime hangs a lot.
also work slowly...

User interface is pretty straight forward, not hard to use or learn. Building reporting templates is a breeze.

there are some aspects of customized report building that are not available. Certain metrics cannot be added or programmed into the software.

The platform offers a wide range of functionality, and you can customise offers and reports extensively which can be really useful, depending on your requirements.

The platform is not easy to use and navigate. To create an offer, the page is very long and has lots of ‘optional’ fields to input, but I’ve never actually had to use any of them and they take up lots of space on the page. Similarly, there are so many options to pull reports, but there are too many, whereas there should be a way to do this simply. The interface is also very basic looking and not intuitive at all.

One of the best support team. Implementing new features and listening feedback of each customer.

I think pricing of clicks could be less, it could help to use less additional software in future.

We mainly use the Campaign Management feature (traffic allocation between Ads), which is hard to find with other tracking software. Any recommendations are welcomed since we are actively looking for a replacement of Hasoffers.

They can increase prices without notice, then they refuse to negotiate: it's either you leave or you accept the increase. Customer support is now very bad: we know more than they do and their best practice is to copy-paste templates without reading your issue AND assuming you must be a rookie user.

Excellent informatics/graphics dashboard for quick data-based decision making.
This is one of a kind marketing software that allows multiple campaign management.

Did not see any challenges using the software, which qualifies as a downside.

You can manage your affiliates in an easy way. Manage the banners that you design for your affiliates to use. As an affiliate you can manage your campaigns successfully

As any software it takes some time to setup properly, but once setup everything runs smoothly and fine

It has a really strong function and technology support, data can not be wrong.

I hope they can be more helpful at partner resources, I hope they will be known by more people

The professional look and easy integration with many e-commerce platforms
Fraud protection feature.

It's expensive and has along learnig curve for a beginner

Love the interface, designed for a good user experience. On the more technical side love the availability of the API.

Price is quite high vs other solutions. But after investing the time in learning and setting this up moving to another system is not an easy task.

We were integrating a lot with the hasoffers clients and also using it and found it very nice in many terms: integrations, reporting, tracking, management of the offers and ads. I would recommend it for sure for small companies and for big as well if all the features work out.

Little slow due to many customers and too burrocratic. But it's expected.