Salesforce Service Cloud Reviews

I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place.

I do wish it was just a little bit cheaper.

The service cloud + CRM in Salesforce is a great combo to know everything you need to know about a client before contacting them!

Even if you are using the CRM, the experience for the client is not great. It's almost like you need to know how to use Salesforce before you can use their service cloud, and most of our clients have never even heard of Salesforce, wildly enough.

I like that Salesforce is innovative with their products and how they are used.

I find that some things are a bit mundane.

Plenty of integrations, deeply adaptable to your business’ needs. Can be small and simple or greatly expand in sophistication as the business does. Adds order to a growing sales pipeline or team, helping ensure customers get the best of your service

Put effort to keep it as lightweight as possible. I’ve seen the implementation being overdone in so many places - can make employees reluctant to use it properly and reduce the accuracy/benefits of the tool. Keep it simple and it will do wonders for your business - ask yourself ‘do we really need this field, what value do we get from it’ - if there’s no good answer - bin it.

The user interface is less complicated and the ticket are well organize

It freezes during new changes are being implemented

I like the accuracy of Salesforce Service Cloud.
Salesforce Service Cloud is amazing and super excellent to manage.

No dislikes about Salesforce Service Cloud.
Salesforce Service Cloud works so well for us.

It’s great software to track sales due to its interfaces with other softwares and very customizable

It’s not easy to use and a first time user will have difficulties setting up an account. Also hard to manage clients

It has a great user interface. It is very intuitive and easy to learn.

I felt a little limited when using the app

What I love most are the reports that we can create based on the information that we want to see

I think that could be very cool to create a feature for reminder that could pop up on our page when we log into Salesforce.

I love customer management as well as employee tasking and account detail

There's not a whole lot I don't like about Salesforce it gives you every bit of information on every customer and every aspect of every customer account

It's a great business solution when set up properly. We're able to use it as a single platform for all contact center needs as it fully integrates with our CTI system as well

The ramp up period for users to adopt and fully use the platform can take some time. It's not always user friendly, but once the users get the grasp of it, it increases productivity

Salesforce Service Cloud is by far the most customizable solution I have tried.

It takes a lot longer to configure/set-up because it is so customizable and it's expensive, but ultimately it's worth it being able to do whatever we want to leverage best-in-class partners.

It allows us as an organization to be more organized when it comes to tracking work orders, clients, and accounts. The system also allows us to see where certain people are lacking in keeping data real time.

The one item that could use improvement is reporting and some status fields for events. If we could get a little more creativity with the reporting it would be extremely helpful. In addition, being able to update a native status field for Events would be beneficial for our tracking.

I love that it is user friendly and easy to learn.

Nothing it works well for what we needed it for.

it took me a while to understand a fraction of function. I had only make calles and left comments, and moved leads in the progress line.

difficult to find the right customers in borwser, to manage the task after long break. create pipeline of customers and reports. Without a lot of work and patience I would though out through widow the computer.

Salesforce is extremely easy to navigate - specifically when using Social Studio for social media scheduling and analytics.

I am not a fan about how much you have to change your password. It is nice knowing there are lots of safety options regards to security.

Easy to use, manageable, makes you see every detail to use it in order to assist our customers.

It needs to be developed more, more options, and get updated all the time.

Being able to house multiple platforms for data management, customer communication, and performance metrics made it easy for me to do my job remotely.

The learning curve was quite big, so it took some time and training to get acclimated to all the features I needed to know.

I like that it accomplishes all my company security requirement.

I feel I am using all its capabilities. But that depends on what features my company has purchased.

Options to edit and analyze reports is an amazing featureUser friendlyCan be accessed from anywhere

Customisation of view is difficult at times and limited options available

Remote desktop management is amazing works smoothly for helping sort out issues.

There needs to be better customer support for calls.