--- description: Detailed reviews on MiVoice Business Solution based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare MiVoice Business Solution with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: MiVoice Business Solution Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [MiVoice Business Solution](/software/91612/mivoice-business-solution) # MiVoice Business Solution Canonical: https://www.getapp.ca/software/91612/mivoice-business-solution Page: 1 / 13\ Next: [Next page](https://www.getapp.ca/software/91612/mivoice-business-solution?page=2) > MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications. > > Verdict: Rated **4.2/5** by 283 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of MiVoice Business Solution Deployment Flexibility: With the option to deploy the solution on-premises, in a public or private cloud environment – MiVoice Business can be licensed with either a traditional upfront CapEx purchase or with an OpEx subscription. Voice: Superior voice quality and reliability with PBX features, advanced call control, mobility, and IP desk phone options that allow your employees to choose where and how they communicate. Collaboration and Remote Working: Whether in the office, at home, or on the road, MiVoice Business brings people together to offer feature-rich telephony and real-time collaboration. Organizations can choose chat, video conferencing, screen sharing, file sharing, and more, all in one solution. Simplicity: MiVoice Business is simple to manage and administer with a cloud-based user administration platform that simplifies day-to-day user management tasks. Hardware Designed for a Variety of Business Needs: MiVoice Business can be deployed on-premises using a range of purpose-built hardware platforms – each offering a combination of user capacity, survivability, and phone network connection options to fit your specific needs. Fits The Unique Needs of Any Size Organization: Large, small or in between, MiVoice Business is designed to fit the unique needs of any size organization at each stage of its growth. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 283 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Mitel Networks - **Founded**: 1988 ## Commercial Context - **Starting Price**: US$20.99 - **Pricing model**: Other (Free Trial) - **Pricing Details**: MiCloud Connect offers tailored pricing to meet your needs. Contact Mitel Networks to get a quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Available Countries**: Canada ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Archiving & Retention - Audio Calls - Audio/Video Conferencing - Audio/Video Recording - Automated Attendant - CRM Software - Call Center Management - Call Conferencing - Call List Management - Call Monitoring - Call Routing - Call Scheduling - Call Tracking Software - Call Transfer - Caller ID - Chat/Messaging ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.ca/directory/107/voip/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) - [Unified Communications Software](https://www.getapp.ca/directory/599/unified-communications/software) ## Alternatives 1. [Zoom Workplace](https://www.getapp.ca/software/111633/zoom) — 4.6/5 (14526 reviews) 2. [Wildix](https://www.getapp.ca/software/2045027/wildix) — 4.7/5 (209 reviews) 3. [3CX](https://www.getapp.ca/software/103409/3cx) — 4.4/5 (465 reviews) 4. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews) 5. [VoIP.ms](https://www.getapp.ca/software/2035391/voip-ms) — 4.8/5 (697 reviews) ## Reviews ### "Mitel integrated instant messaging" — 3.0/5 > **Marc** | *July 17, 2019* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Works with Outlook and Mitel phone systems > > **Cons**: Needs more emojis, and group messaging could use some work ----- ### "Very good phone for office use" — 5.0/5 > **Sookhee** | *April 19, 2018* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: Easy to make a call using computer keyboard and never to reach out the phone itself. Also good to track all voice mail and phone history. > > **Cons**: Many functions are hidden on the phone and you will need to learn how to use them using manual. Buying phone accessories like headset is not directly from ShoreTel but their third party dealer. ----- ### "I utilize ShoreTel Connect Cloud to manage my desk phone and voicemail." — 3.0/5 > **Verified Reviewer** | *November 7, 2017* | Hospital & Health Care | Recommendation rating: 2.0/10 > > **Pros**: The ability to set states (in a meeting, vacation, available, etc) is the primary perk. I also like the ability to download voicemail files for record-keeping or forwarding to other ShoreTel users in my office. > > **Cons**: The functionality of certain features is unstable. Call forwarding works with hit or miss accuracy. I've had issues with calls being forwarded, but are unanswerable once the other line rings. Additionally, the ease of use for many of the phone options are clunky. My phone has the color display, yet I have to use the numeric keypad to select features on and off like older legacy style phones. I'm also frustrated I get notified of voicemails in Outlook when off my network, but I'm unable to play the file from the cloud. > > Very few. It's biggest benefit to me is the "in a meeting" function so my ringer doesn't sound when I don't want it to. Otherwise, its lack of (working) functionality is frustrating to me and my staff. When we rely on ShoreTel, we're often let down. I would not recommend it, I'd prefer to use Avaya's cloud offering. ----- ### "Great business VOIP" — 5.0/5 > **Ryan** | *December 1, 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The ease of access is great; forwarding to a mobile phone, the app access and ease of remote access fluidity. > > **Cons**: The windows application UI can be confusing. > > 24/7 available call forwarding and message recording make being on call easier. ----- ### "MiCollab: All the features, none of the hassle\!" — 5.0/5 > **Michael** | *November 13, 2018* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: You can search by first name in the corporate directory. You can easily add a list of people to the home section to see their phone status. Contacts, call history, and voicemail are all easily accessible in the app. > > **Cons**: Calendar integration could be a lot better. We use G Suite and while the basic integration works ok, I'd love to be able to set more advanced statuses based on my meetings. > > Very easy to deploy. Very easy to train staff on. We have some staff who don't even need to touch their deskphone anymore\! Really love this software. ----- Page: 1 / 13\ Next: [Next page](https://www.getapp.ca/software/91612/mivoice-business-solution?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/91612/mivoice-business-solution) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data